Homewood Suites by Hilton Southwind - Hacks Cross
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Summary of reviewsHomewood Suites by Hilton Southwind - Hacks Cross is favored by guests for its superb location, offering convenience and accessibility amidst a hub of restaurants and stores. The property is ideally situated for both business and leisure travelers, providing easy access to dining, shopping, and entertainment options while maintaining a tranquil setting that offers respite from the hustle and bustle of the surrounding area.
The breakfast service at the hotel garners positive feedback, particularly concerning the variety and quality of offerings, highlighted by a waffle bar, eggs, and an assortment of pastries and beverages. Guests appreciate the friendly and accommodating breakfast staff who enhance the overall experience. Although suggestions for more dietary options and critiques regarding limited selection are voiced, the attentive service remains a notable strength.
Rooms at Homewood Suites are praised for their spaciousness, especially appealing to families due to separate living areas. Guests find the rooms clean and quiet, equipped with convenient amenities like a fridge and microwave. However, inconsistencies like maintenance issues and outdated furnishings are flagged by some guests, reflecting areas for improvement.
Cleanliness at the hotel receives mixed reviews, but many guests commend the overall cleanliness of their accommodations and the facility. Nonetheless, significant challenges in housekeeping standards are noted, impacting the experience for guests who prioritize cleanliness.
The staff is widely recognized for their friendly, professional service, with the morning team and individuals like Ann and Ms. Glinda highlighted for their exceptional hospitality. Despite occasional understaffing and reservation challenges, the staff's dedication and welcoming attitude significantly contribute to guest satisfaction.
Overall, Homewood Suites by Hilton Southwind - Hacks Cross is appreciated for its strategic location, spacious rooms, and the commendable efforts of its staff, appealing to travelers seeking convenience and hospitable service. However, guests might want to consider potential discrepancies in room maintenance and cleanliness.
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The breakfast service at the hotel garners positive feedback, particularly concerning the variety and quality of offerings, highlighted by a waffle bar, eggs, and an assortment of pastries and beverages. Guests appreciate the friendly and accommodating breakfast staff who enhance the overall experience. Although suggestions for more dietary options and critiques regarding limited selection are voiced, the attentive service remains a notable strength.
Rooms at Homewood Suites are praised for their spaciousness, especially appealing to families due to separate living areas. Guests find the rooms clean and quiet, equipped with convenient amenities like a fridge and microwave. However, inconsistencies like maintenance issues and outdated furnishings are flagged by some guests, reflecting areas for improvement.
Cleanliness at the hotel receives mixed reviews, but many guests commend the overall cleanliness of their accommodations and the facility. Nonetheless, significant challenges in housekeeping standards are noted, impacting the experience for guests who prioritize cleanliness.
The staff is widely recognized for their friendly, professional service, with the morning team and individuals like Ann and Ms. Glinda highlighted for their exceptional hospitality. Despite occasional understaffing and reservation challenges, the staff's dedication and welcoming attitude significantly contribute to guest satisfaction.
Overall, Homewood Suites by Hilton Southwind - Hacks Cross is appreciated for its strategic location, spacious rooms, and the commendable efforts of its staff, appealing to travelers seeking convenience and hospitable service. However, guests might want to consider potential discrepancies in room maintenance and cleanliness.
Hotel Taking Steps Towards Sustainability
Recognized as a highly eco-friendly 5-star hotel in Memphis, this property has implemented specific measures to decrease its carbon footprint. As part of the Homewood Suites brand, it participates in Hilton's expanded soap recycling program.
Hotel for Honeymoon
Located in the Southwind area, this Homewood Suites offers comfortable suites with kitchen facilities. It provides a home-like environment for a longer romantic stay.
Family Friendly Hotel
An all-suite hotel offering kitchens and complimentary breakfast, providing convenient and spacious lodging for families.
Hotel with Outdoor Pool
This hotel is listed as having a pool for guest use.
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Homewood Suites by Hilton Southwind - Hacks Cross is praised for its superb location, making it an excellent choice for travelers seeking convenience and accessibility. Situated amidst a hub of restaurants and stores, guests can explore local dining and shopping options without the need to venture onto the interstate. This balance of proximity and ease means that everything guests might need is just a short drive or even a walk away. The hotel's closeness to business areas and entertainment options provides added convenience for those in town for work or leisure. Nestled behind a Kroger and surrounded by various retail and dining establishments, the location proves both practical and appealing. Furthermore, its peaceful setting offers a respite from the hustle and bustle, allowing guests to enjoy tranquility while remaining near the vibrant offerings of the surrounding area.
Guests at Homewood Suites by Hilton Southwind - Hacks Cross have varied opinions about the breakfast experience. Many appreciated the variety and quality of the offerings, with some going as far as to compare it favorably to IHOP. The breakfast menu typically includes a waffle bar, eggs, sausage, cereals, yogurt, an assortment of baked goods, and beverages like juices and coffee. However, there were suggestions for more dietary options, such as turkey or beef alternatives, clearly labeled for clarity. The staff, especially those serving breakfast, received high praise for their friendly and accommodating nature, with standout mentions for their excellence and helpfulness. Some visitors found the limited selection and repetitive options to be less appealing. Overall, despite a few critiques, the breakfast service is well-regarded, with the attentive and cheerful staff enhancing the experience for many.
The Homewood Suites by Hilton Southwind - Hacks Cross presents a mixed bag of experiences for travelers. On a positive note, guests appreciate the spaciousness of the rooms, which are well-suited for families thanks to their separate living areas. Many visitors find the rooms clean and quiet, with some noting the convenience of having a fridge and microwave available. The hotel's location is another highlight, offering easy access to a variety of shopping and dining options. Visitors have also complimented the morning staff for their kindness and helpfulness.
However, several aspects of the rooms could use attention. Issues such as peeling furniture, broken fixtures, and unpleasant odors have been reported. Some guests experienced cleanliness problems and complained about infrequent housekeeping. Technical problems like malfunctioning air conditioning and non-responsive room keys were also mentioned. A few guests were concerned about the overall outdated feel of the accommodations, and some rooms presented more serious maintenance issues that affect comfort. While some staff interactions are positive, other service elements, such as towel availability, left room for improvement. Overall, potential guests might find the hotel's spacious rooms and good location appealing, but should be mindful of some reported inconsistencies in room quality and maintenance.
Homewood Suites by Hilton Southwind - Hacks Cross has received a mix of feedback regarding its cleanliness. While there are numerous negative aspects highlighted by guests, such as unclean rooms, dirty linens, and issues with both the furniture and pool, there are also some positives. A few guests noted that they found the facility and their rooms to be very clean. Despite being understaffed, the hotel staff has been described as nice and welcoming, striving to assist guests as best as they can. However, it is evident that the hotel faces significant challenges with maintenance, including issues with housekeeping standards and outdated furnishings. Travelers who prioritize cleanliness may want to take note of these reviews when considering a stay at this location.
At Homewood Suites by Hilton Southwind - Hacks Cross, guests often highlight the commendable service provided by the staff. Many reviewers praised the team as friendly, understanding, and professional, contributing to a positive experience during their stay. The morning staff received particular mention for their kindness, and several guests noted the impressive hospitality. Ann and Ms. Glinda stood out as especially remarkable staff members, earning specific recognition for their helpfulness and courteous demeanor. Despite occasional challenges, such as being understaffed or issues with reservations, the staff consistently endeavored to assist guests generously. Overall, they are appreciated for their dedication and welcoming attitude, contributing significantly to the guests' enjoyment and satisfaction at the hotel.
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Location
Breakfast
Rooms
However, several aspects of the rooms could use attention. Issues such as peeling furniture, broken fixtures, and unpleasant odors have been reported. Some guests experienced cleanliness problems and complained about infrequent housekeeping. Technical problems like malfunctioning air conditioning and non-responsive room keys were also mentioned. A few guests were concerned about the overall outdated feel of the accommodations, and some rooms presented more serious maintenance issues that affect comfort. While some staff interactions are positive, other service elements, such as towel availability, left room for improvement. Overall, potential guests might find the hotel's spacious rooms and good location appealing, but should be mindful of some reported inconsistencies in room quality and maintenance.
Cleanliness
Staff
Yes, Homewood Suites by Hilton Southwind - Hacks Cross has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Homewood Suites by Hilton Southwind - Hacks Cross.
Yes, Homewood Suites by Hilton Southwind - Hacks Cross welcomes dogs.
No, parking facilities aren't available at Homewood Suites by Hilton Southwind - Hacks Cross.
Yes, Homewood Suites by Hilton Southwind - Hacks Cross has a gym.
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