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Summary of reviewsFour Points Memphis Southwind is highly regarded for its strategic and convenient location, providing guests with easy access to major roads and attractions in the Memphis area. Its proximity to dining and shopping options, along with a safe and quiet surrounding area, adds to its appeal. The hotel's location serves as a great base for exploring vibrant Memphis attractions, with helpful and friendly staff enhancing the guest experience.
The breakfast experience, though occasionally marred by confusion over pricing, offers quality and variety, with dishes such as chicken, eggs, and waffles delighting guests. The spacious and clean dining area, coupled with a bar that offers good food and drinks, adds to the breakfast's overall appeal, despite some logistical hiccups.
Rooms at Four Points Memphis are praised for their cleanliness and spaciousness, providing comfort and relaxation with amenities that cater well to families. The high ceilings and comfortable beds contribute to a luxurious, airy feel, while the well-maintained facilities ensure a pleasant stay.
Cleanliness remains a prominent feature across the hotel, with guests frequently highlighting the spotless and well-maintained environment. Friendly and helpful staff further enhance the positive experience, with the majority of guests commending the team for their professionalism and attentiveness despite a few inconsistencies.
The pool, while a sought-after feature, presents mixed experiences due to occasional maintenance issues and closures. Still, it remains a highlight for families and contributes to an enjoyable stay.
Overall, Four Points Memphis Southwind presents itself as a reliable and welcoming choice, particularly favored for its friendly staff, cleanliness, and strategic location, making it an attractive option for both families and individual travelers visiting the area. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel, part of Marriott, lists sustainability as one of its on-site amenities, indicating a commitment to environmentally conscious practices within the property.
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
Guest room, 2 Queen bed, 1 SofabedThe double room features a private bathroom, air conditioning, a coffee machine, as well as a seating area with a flat-screen TV. The double room is equipped with carpeted floors, a sofa, a wardrobe and a safe deposit box. The unit offers 3 beds.
Guest room, 1 King, Sofa bedThe double room features a private bathroom, air conditioning, a coffee machine, as well as a seating area with a flat-screen TV. The double room has carpeted floors and provides a wardrobe, a safe deposit box and a sofa. The unit offers 2 beds.
Guest Reviews
7.9
Good
Location
Four Points Memphis Southwind consistently shines with its strategic and convenient location, making it a preferred choice for visitors in the Memphis area. Nestled close to the interstate, this hotel offers effortless access to major roads, ensuring a smooth commute to various attractions, including downtown Memphis and the Landers Center in Southaven. Guests appreciate its proximity to numerous dining and shopping options, including Cracker Barrel, which offers a pleasant breakfast experience within walking distance.
The area surrounding the hotel is not only clean and quiet but also safe, providing peace of mind to travelers. The helpful and friendly staff enhance the overall experience, attributing to its favorable reputation. Additionally, its location serves as an excellent base for enjoying Memphis’s vibrant offerings, such as the famous Beale Street, just 20 minutes away.
While some note oddities like nearby police trailers, this does not detract from the overall positive impression. The combination of a clean environment, a comfortable stay, and easy access to desired destinations resonates well with guests who are eager to explore Memphis while enjoying a restful and convenient accommodation.
Breakfast
The breakfast experience at Four Points Memphis Southwind offers a mix of impressive culinary delights alongside some logistical challenges. Guests have consistently praised the quality and selection of the breakfast menu, highlighting a variety of offerings such as chicken, eggs, waffles, and biscuits. Many appreciated the convenience of dining at the hotel, enjoying the freshly made-to-order meals that promise delightful flavors. Diners have complimented the spacious dining area, which allows for a comfortable start to the day.
However, confusion frequently arises regarding the cost and inclusion of breakfast. Several guests expected a complimentary breakfast but found themselves needing to pay, which led to dissatisfaction among those who were unaware of these charges upon booking. Despite these hiccups, the available breakfast selections seem worth the price for many who paid extra for the option, citing the excellent quality and generous offerings.
The facility itself is noted for its cleanliness, and the kind and welcoming morning staff enhance the breakfast experience. Adding to its appeal, the hotel features a bar offering great food and drinks, making it a convenient choice for travelers looking to relax without having to venture far from their accommodation. Overall, while some aspects of the breakfast arrangement could benefit from clearer communication, the experience generally leaves guests satisfied with the meal quality and service.
Rooms
Located in the heart of Southwind, Four Points Memphis offers a welcoming experience for travelers seeking comfort and convenience. The rooms are frequently praised by guests for their cleanliness and spaciousness, often described as large, tidy, and well-appointed. Many visitors appreciate the comfortable beds, which provide much-needed relaxation after a long day. Families find the suites particularly accommodating, noting the ample space and thoughtful layout that includes separate sleeping and living areas, adding to the overall functionality. The bathrooms are commended for their size and cleanliness, contributing to a pleasant stay. Despite a few isolated incidents, overall, guests find the accommodations quiet and very comfortable. The friendly and accommodating staff further enrich the experience, ensuring guests feel both welcome and secure throughout their stay. The high ceilings in some rooms add a luxurious, airy feel. The establishment’s commitment to maintaining clean premises, both in individual rooms and public areas, offers travelers peace of mind, making it a reliable choice for those visiting Memphis.
Beds
At Four Points Memphis Southwind, guest opinions about the beds lean overwhelmingly towards comfort, contributing to a restful stay. Most visitors found the beds to be comfortable, with many appreciating the soft and cozy feel that was perfect after a long day of travel or exploration. The general consensus highlights that the beds are a strong point of the hotel, with terms such as "comfy," "nice," and "great" frequently appearing in the reviews. Cleanliness is also noted, with beds passing bed bug checks, making guests feel assured and safe during their stay.
However, a few reviews indicate instances of discomfort. Some guests mentioned less comfortable experiences and minor issues, such as occasional squeaks when moving. A minority noted discrepancies in bed comfort, attributing it to personal preference or isolated situations. Despite these varied opinions, the overall sentiment portrays the beds at Four Points Memphis Southwind as a relaxing and positive aspect of the hotel experience.
Cleanliness
Four Points Memphis Southwind consistently impresses guests with its exceptional levels of cleanliness. Visitors frequently emphasize the spotless and well-maintained rooms and facilities, highlighting the hotel's commitment to providing a pristine environment. Guests often describe the rooms as very clean and comfortable, contributing to a pleasant and restful stay. The hotel itself is noted for being quiet, further enhancing the tranquil atmosphere. Staff members are frequently mentioned for being friendly and helpful, adding to the positive experience. The overall impression is that the hotel is very clean, welcoming, and well-kept, making it a reliable choice for travelers seeking comfort and cleanliness. However, a few comments did mention minor issues with specific areas, such as the pool and occasional room maintenance, but these are overshadowed by the overwhelmingly positive feedback on cleanliness.
Staff
Four Points Memphis Southwind boasts a reputation for having exceptionally friendly and helpful staff, contributing significantly to the guest experience. Many visitors consistently highlight the warmth, professionalism, and attentiveness of the hotel team, noting that their friendly demeanor and willingness to assist enhance the overall stay. The front desk staff are frequently praised for their politeness and ability to efficiently handle guests' needs, while various other members, including the janitorial and cleaning teams, are commended for their courteous and accommodating service.
Guests often commend staff members for being instrumental in providing a pleasant and seamless check-in experience and for swiftly addressing any special requests or changes in plans, such as accommodating requests to remain in the same room. There are numerous mentions of particular staff members, like Alex (or Alexis), who stands out for consistently offering gracious, smiling service throughout guests’ visits.
However, while the majority of reviews emphasize a positive and welcoming atmosphere created by the staff, inconsistencies in hospitality are noted in some instances. There are several mentions of rude encounters, particularly at breakfast or during check-out, suggesting that while the overall impression of staff is positive, experiences may vary.
Overall, for those considering a stay at Four Points Memphis Southwind, the attentive and friendly staff are frequently highlighted as a key aspect of the hotel's appeal, ensuring a welcoming environment for guests to enjoy their visit to Memphis.
Pool
The pool at Four Points Memphis Southwind seems to be a highlight for guests seeking a comfortable swim, although experiences appear to be mixed. On the positive side, guests appreciate the indoor location of the pool and find the facility generally pleasant when it is clean and well-maintained. Some guests enjoyed the pool even when it wasn't heated, marking the atmosphere as nice and not crowded. However, there are frequent mentions of the pool being closed, which frustrated those who specifically booked the hotel for this amenity. Complaints about fluctuating temperatures and cleanliness issues, like cloudy water and strong chlorine smells, were also noted. For some visitors, these factors detracted from an otherwise enjoyable experience. Ultimately, while the pool holds potential, its inconsistent availability and maintenance impacted several guests' stays.
Family
Four Points Memphis Southwind proves to be a welcoming destination for families, featuring delightful amenities that cater particularly well to younger guests. Visitors frequently commend the hotel staff for their kindness, often enhancing the overall experience by making children feel special and ensuring families enjoy their time. Accommodations are thoughtfully designed to host large groups, with rooms that can comfortably fit families of up to seven members. The breakfast offerings have also been appreciated by those traveling with kids.
For many families, the pool emerges as a highlight, bringing joy and fun—a testament to the enjoyment it provides even amid busy times. Although there were occasions when it resembled a lively gathering, children found joy in splashing around and creating cherished memories.
Ideal for road-trip stops, Four Points Memphis Southwind is repeatedly chosen for brief, satisfying stays. Families, whether small or large, find that their experiences at this hotel contribute positively to their adventures, making it a solid choice when traveling in the area.
Yes, Four Points by Sheraton Memphis Southwind has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Four Points by Sheraton Memphis Southwind.
No, Four Points by Sheraton Memphis Southwind doesn't allow dogs.
No, parking facilities aren't available at Four Points by Sheraton Memphis Southwind.
Yes, Four Points by Sheraton Memphis Southwind has a gym.