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Summary of reviewsExtended Stay America Suites - Memphis - Wolfchase Galleria is highly regarded for its prime location, situated directly across from the Wolfchase Galleria Mall. This strategic placement offers convenience for shopping enthusiasts, with various stores and dining options within walking distance. The area is safe and peaceful, providing a quiet retreat while maintaining proximity to major highways and essential amenities like gas stations and food outlets. Many guests appreciate the spacious and clean accommodations, complementing their comfortable stay with this favorable location.
The cleanliness of the hotel is consistently praised, with rooms often described as fresh and inviting. The diligent cleaning staff ensures that the property is well-maintained and neat, contributing to a tranquil environment. This attention to cleanliness is paired with the hotel’s comfortable and roomy suites, some equipped with kitchenettes for those looking to self-cater. Despite a few isolated maintenance issues, the overall atmosphere is welcoming, supported by friendly and attentive staff.
The hotel staff is frequently highlighted as a significant positive aspect, known for their professional demeanor and helpful nature. Visitors commend the team, including individuals like Kristen, Eric, and Shunta, for making their stay pleasant and stress-free. Their personable touch adds to the hotel’s inviting vibe, rounded out by an easy check-in process and a warm reception.
While breakfast offerings are minimal, consisting mainly of grab-and-go items like granola bars and pre-packaged muffins, the strategic location provides various dining alternatives nearby. The parking situation offers plenty of spaces and is well-lit, though guests should be aware of minor security concerns and maintenance issues.
Overall, Extended Stay America Suites - Memphis - Wolfchase Galleria provides a comfortable and convenient stay for travelers focused on location and cleanliness. With its friendly staff and spacious accommodations, it remains an attractive choice for visitors and families exploring Memphis. Show more
Answers last updated by Extended Stay America Suites - Memphis - Wolfchase Galleria
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? No
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Yes gym, pool, breakfast
Has the hotel closed during the pandemic? No
Answers last updated by Extended Stay America Suites - Memphis - Wolfchase Galleria
One Bedroom Suite with 2 Double Beds - Non-SmokingThis non-smoking suite features a fully equipped kitchen, a cable TV and a work desk.
One Bedroom Suite - Non-SmokingThis non-smoking suite features a fully equipped kitchen, a cable TV and a work desk.
Deluxe Studio with 1 King Bed - Non-SmokingThe spacious double room offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The double room provides a dining area, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Studio with 1 Queen Bed - Non-SmokingThe spacious double room provides air conditioning, a seating area, as well as a private bathroom featuring a bath and a shower. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The double room offers a flat-screen TV with cable channels, a dining area, a carpeted floor and heating. The unit offers 1 bed.
Deluxe Studio with 2 Double Beds - Non-SmokingThe spacious double room features air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a microwave. The double room provides a flat-screen TV with cable channels, a dining area, a carpeted floor and heating. The unit has 2 beds.
Deluxe Studio with 1 Queen Bed - Disability Access - Non-SmokingOffering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned studio offers a flat-screen TV with cable channels, a coffee machine, a seating area and a dining area. The unit has 2 beds.
Guest Reviews
6.5
Rated
Location
Nestled in a desirable and convenient spot, Extended Stay America Suites in Memphis - Wolfchase Galleria is celebrated for its prime location. Positioned directly across from the bustling Wolfchase Galleria Mall, the hotel is an ideal base for shopping enthusiasts with various stores and restaurants within walking distance. Guests appreciate its proximity to major highways like I-40, which facilitates easy access to the wider Memphis area. The vicinity is noted for being safe, well-lit, and peaceful, offering a quiet retreat while remaining close to vibrant shopping centers and dining options.
In addition to its strategic placement for shopping and entertainment, the hotel is conveniently near essential amenities such as gas stations and food outlets. It also attracts visitors attending significant events or exploring local attractions, highlighting its advantage for those with plans around the city. Guests frequently admire the spacious and clean accommodations, complementing their comfortable stay with the location's favorable placement. The friendly staff further enhances the overall positive experience, making it an appealing choice for travelers.
Breakfast
The breakfast offerings at Extended Stay America Suites - Memphis - Wolfchase Galleria are described as basic and minimal. Guests frequently mention the selection as limited to items like granola bars, pre-packaged muffins, oatmeal packets, and coffee. The grab-and-go setup includes convenience items but lacks variety, with no mention of fresh fruit or other staples one might expect. Though this setup could work for those who prefer quick options, many suggest it falls short of a traditional breakfast experience. Some guests also noted issues with restocking, as popular items were often depleted early in the morning. Overall, while it might cater to those in a hurry, guests have pointed out the need for improvement and more options.
Rooms
Extended Stay America Suites - Memphis - Wolfchase Galleria offers a mix of experiences for its guests, with the highlight being the spaciousness and cleanliness of the rooms. Many visitors appreciated the ample space provided, making it comfortable for families or larger groups. The rooms are generally clean and inviting, reinforcing the hotel's appeal for extended stays. Some suites come equipped with kitchenettes, offering added convenience for those looking to self-cater during their visit. The beds receive mixed reviews, with some guests finding them comfortable and others noting discomfort.
While many rooms are described as clean and neat, some guests have pointed out maintenance issues and a need for updates, such as broken fixtures and worn-out carpets. Amenities within the rooms seem limited, and there have been occasional concerns about cleanliness, particularly in some specific instances where rooms had odors or were not adequately cleaned.
The staff has been noted for their friendliness and professionalism, contributing positively to the overall experience. Despite some shortcomings, the hotel provides a peaceful environment that is well-suited for a longer stay, especially for those who value space and a functional kitchenette.
Beds
Extended Stay America Suites - Memphis - Wolfchase Galleria offers a mixed experience when it comes to its bedding arrangements. While many guests found the beds to be comfortable and appreciated the cleanliness of the sheets, several reviews highlighted concerns about the comfort level of the mattresses. Some guests expressed dissatisfaction with beds being worn out or too hard, and a few noted that their expectations regarding bed size were not met, with smaller beds causing discomfort. Among these, there are mentions of clean and very comfortable beds that contributed positively to their stay. However, isolated reports regarding the condition and type of bedding, including rusty pull-out beds and suspicions of bed bugs, were noted. Despite these concerns, there were also instances where guests found their beds comfortable, suggesting a variability in the experience that future travelers may encounter. Overall, while there are positive remarks, potential guests might want to consider varied opinions on bed comfort when planning a stay at this location.
Cleanliness
Nestled near the bustling Wolfchase Galleria in Memphis, the Extended Stay America Suites offers a pleasant haven for travelers seeking comfortable accommodations. Many guests have taken note of the commendable cleanliness maintained throughout the property. Visitors consistently highlight the pristine condition of the rooms, emphasizing the fresh and clean ambience that greets them upon arrival. The diligent efforts of the cleaning staff are evident as they prepare rooms to welcome the next guests, ensuring a satisfactory stay. The property itself enjoys praise for its overall cleanliness, with facilities that are well-kept and neat, contributing to a tranquil environment.
Furthermore, the extended stay apartments have been described as feeling homey, equipped with amenities such as a stove and dishwasher, adding to the comfort of a longer stay. Guests appreciate the convenience of the location near local attractions and shopping centers, making it an attractive choice for a repeat visit. The rooms not only offer cleanliness but also provide comfort with nicely made beds, leaving a positive impression on those who seek a comfortable night's rest.
While there have been varied experiences regarding cleanliness, the overwhelmingly positive reviews underscore an appealing stay with friendly staff and well-maintained surroundings. Guests commend the hotel for its excellent service, making their time there enjoyable and satisfying. The Extended Stay America Suites represents a worthwhile choice for travelers in search of cleanliness, comfort, and value in Memphis.
Staff
Extended Stay America Suites - Memphis - Wolfchase Galleria is often praised for its attentive and friendly staff, who contribute significantly to a positive guest experience. Many visitors highlight the courteous and professional demeanor of the hotel’s team, from front desk personnel to room service. The staff is frequently described as accommodating, helpful, and knowledgeable, with certain individuals like Kristen, Eric, and Shunta leaving a particularly positive impression. Guests appreciated the quick and easy check-in process, complimenting employees for their warm and kind interactions throughout their stay. Even though there are a few references to instances of unavailability or rudeness, the general consensus underscores a great customer service experience, with many guests feeling welcomed and well taken care of by the staff. Instances of some managerial issues are overshadowed by the overall commendation for the service staff’s dedication to comfort and hospitality. Whether it was simple greetings or ensuring supplies were well-stocked, the staff adds a personable touch to the hotel, making it a welcoming place for travelers.
Parking
The parking situation at Extended Stay America Suites - Memphis - Wolfchase Galleria offers both advantages and challenges for guests. On the positive side, there is plenty of parking available, which is appreciated by many visitors. Additionally, the parking area is well lit, contributing to a sense of security when arriving or leaving after dark. However, there are some concerns to be aware of. Guests have noted incidents of vehicle break-ins, and some did not feel entirely comfortable leaving their cars overnight. The presence of nearby wildlife, such as geese, also adds a unique touch to the area, although it means they're often found near the parking spaces. Maintenance appears to be another issue, with reports of potholes in the lot and a need for more frequent cleaning. Visitors should consider these factors when planning their stay.
Yes, Extended Stay America Suites - Memphis - Wolfchase Galleria has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Extended Stay America Suites - Memphis - Wolfchase Galleria.