Quest on William

Melbourne -37.81493500, 144.95793600 , 172 William Street (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsQuest on William in Melbourne is widely praised for its ideal location, making it a top choice for both leisure and business travelers. Situated in the heart of the city, guests enjoy easy access to key attractions, shopping areas, and dining spots, all facilitated by nearby tram stops and Southern Cross Station. The tranquil yet central setting offers a perfect balance, allowing for restful retreats within a bustling environment.

The accommodations at Quest on William receive high accolades for their spaciousness, cleanliness, and modern amenities. The rooms are well-appointed with thoughtful touches such as well-stocked kitchens and laundry facilities, which are particularly appreciated by families and groups. The staff consistently garners praise for their exceptional service and warm hospitality, often going above and beyond to enhance the guest experience. Many specific staff members are mentioned for their outstanding contributions, reflecting a commitment to customer satisfaction.

Most reviews emphasize the comfort of the bedding, noting large and cozy beds that ensure restful sleep. While some variability in comfort, particularly with sofa beds, is noted, the overall sentiment towards the sleeping arrangements is positive. The inclusion of balconies with city views and quiet living spaces are also highlighted as contributing to a pleasant stay.

While there are some mixed reviews about WiFi reliability and parking logistics, the overwhelming positives of the hotel's offerings, including cleanliness, location, and service, make Quest on William a favored choice. The seamless check-in and check-out process further complements the smooth and comfortable experience. Despite minor areas of improvement, such as occasional updates needed in room amenities, the hotel remains a strong contender for travelers looking for convenience, comfort, and an exceptional level of service in Melbourne. Overall, guests frequently commend the hotel as a reliable "home away from home," prompting many repeat visits.
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Room Types
Studio Apartment This air-conditioned apartment features full kitchen and laundry facilities, flat-screen satellite TV and a DVD player.

One-Bedroom Apartment Fully self-contained with full kitchen and laundry facilities, plus separate bedroom and living/dining area. Extra bed upon to request with extra cost.

Two-Bedroom Apartment Fully self-contained with full kitchen and laundry facilities, plus separate bedrooms and living/dining area. Extra bed upon to request with extra cost.

Executive Suite This air-conditioned apartment features full kitchen and laundry facilities, flat-screen satellite TV and a DVD player. Extra bed upon to request with extra cost.

Executive Two-Bedroom Apartment This air-conditioned apartment features a private balcony, a fully equipped kitchen and laundry facilities. It offers 2 bathrooms and a separate living and dining area with a flat-screen satellite TV and a DVD player. Please note that the price is based on 4 guests. Maximum occupancy is 5 (see Hotel Policies). Extra bed upon to request with extra cost.

Executive One-Bedroom Apartment The spacious apartment features a full kitchen and a separate living room with flat-screen satellite TV and a DVD player. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies). Extra bed upon to request with extra cost.

Three-Bedroom Apartment This spacious apartment features an open-plan living area with 2 sofas and large dining table. Also included is a fully equipped kitchen and a private bathroom with a shower over bath. The apartment also features a separate laundry.

Guest Reviews
7.7
Good
Location
Quest on William in Melbourne is a popular choice among visitors due to its superb location in the heart of the city. The hotel's proximity to tram stops and Southern Cross Station ensures effortless travel around Melbourne, offering convenient access to key attractions, shopping venues, and dining hotspots. Guests appreciate being within walking distance of landmarks like Queen Vic Market, the Bourke Street Mall, and the bustling Southbank area.

Many find the area surprisingly tranquil, providing a restful retreat despite its central position. The apartments themselves are spacious and well-appointed, perfect for families and groups seeking comfortable accommodation. Additionally, the attentive service from the staff is frequently praised, enhancing the overall experience for guests.

Whether visiting for business or leisure, the strategic location of Quest on William makes it an ideal choice for those looking to explore all that Melbourne has to offer, from its vibrant city center to its diverse culinary scene.

Rooms
Quest on William offers a comfortable and spacious stay in a centrally located area of Melbourne, making it a popular choice among guests. The rooms are generally large, well-appointed, and come with balconies that provide a pleasant view of the city. Many reviews highlight the cleanliness and comfort of the rooms, emphasizing the thoughtful amenities such as a well-stocked kitchen and laundry facilities perfect for families and longer stays. Guests appreciate the quietness and efficient booking process, noting the friendly staff and excellent service, especially from the manager.

The apartments are particularly well-suited for groups, with configurations adaptable for multiple adults, including flexible living spaces such as non-adjoining bedrooms and central kitchens. The location is ideal, offering easy access to town trams, markets, and being within walking distance of Melbourne's attractions, adding convenience to the stay.

While some guests found certain room aspects in need of updating, such as furniture and decoration, the overall spaciousness and comfort tend to outweigh these observations. This venue remains a strong option for those looking for central accommodation with generous living space and good facilities.

Beds
Quest on William appears to offer guests a generally comfortable experience when it comes to their bedding accommodations. Reviewers frequently mention the beds being large and incredibly comfortable, providing a restful night's sleep. With phrases like "super comfortable beds" and "very comfy bed," it's clear that many guests appreciate the quality of the mattresses provided. Spacious living areas also complement the comfort of the sleeping arrangements, making for an inviting and relaxing environment. Several guests also highlight convenient amenities like the kitchen facilities, adding to the overall satisfaction of their stay.

However, there are a few instances where the comfort level of the bedding did not meet expectations. Issues such as flat pillows, an old and lumpy mattress, and concerns about the firmness of the beds were raised by some, suggesting variability in bedding conditions across different rooms. Additionally, the sofa bed was occasionally noted as uncomfortable. Despite these mixed reviews, the overarching sentiment leans towards positive, with many guests finding the beds sufficient for a pleasant visit. Room cleanliness and air conditioning also contributed positively to guests' experiences, enhancing their overall stay at Quest on William.

Cleanliness
Quest on William receives high marks for cleanliness from its guests, making it an appealing option for travelers seeking a tidy and comfortable stay. The majority of reviews commend the hotel for maintaining a consistently clean environment, from its spacious and modern rooms to well-kept common areas. Many guests found their accommodations to be spotless and presented with a pleasant appearance upon arrival. The apartments are not only clean but also fully equipped, ensuring visitors have everything needed for a satisfactory stay. There are occasional mentions of areas where cleanliness could improve, such as bathrooms not being cleaned to some guests' standards or minor issues with crockery. However, these concerns are overshadowed by the overwhelmingly positive feedback regarding the pristine condition of rooms and facilities.

The hotel staff contribute significantly to the positive experience through their helpful and professional demeanors, enhancing the overall atmosphere of the hotel. The combination of spotless rooms, well-equipped amenities, and friendly service results in a largely comfortable and satisfying stay, making Quest on William a noteworthy choice for guests prioritizing hygiene and comfort during their travels.

Staff
Quest on William stands out for its exceptional and welcoming staff, consistently praised for their professional, courteous demeanor and their eagerness to accommodate guests. Located in a prime area, the hotel offers a value-for-money experience enhanced by the team's responsiveness and ability to go above and beyond in ensuring a pleasant stay. Guests repeatedly commend the front desk personnel, who are not only knowledgeable but also exemplary in customer service, facilitating quick and seamless check-ins. Names like William Chen, Kelly, Josh, and Brittany receive specific mentions for their outstanding attitudes and service. Whether dealing with simple directions or more unusual requests, the staff’s efficiency and friendliness contribute significantly to the guests’ positive experiences. Their cooperative nature and proactive communication are hallmarks of the service, leaving guests satisfied and appreciative of the hospitality. The consistent friendliness and professionalism make Quest on William a highly favorable choice for travelers seeking comfort coupled with warm and attentive service.

Wi-Fi
Quest on William hotel, located in the heart of the CBD and conveniently within the 'free tram zone', offers a friendly atmosphere with its welcoming front desk and daily room service. The hotel is particularly praised for being suitable for business travelers due to its prime location. However, guest experiences with the WiFi seem to vary. Many appreciate the inclusion of free WiFi and note it as a great bonus, with some even praising the internet speed as fantastic. On the flip side, others have encountered issues, reporting unreliable connections and slow speeds. In some cases, guests experienced significant frustration, finding the WiFi to be completely non-functional, requiring visits to reception for alternative connectivity solutions. Despite these mixed reviews, the central location and additional services offered by the hotel contribute to a largely positive stay.

Parking
The parking situation at Quest on William offers a mix of pros and cons, notably balancing convenience with some logistical challenges. Many guests appreciate the convenience of having on-site parking, which allows for easy access and flexibility to come and go as needed. The hotel is praised for its great location, with reasonably priced parking options close by, including a nearby Wilsons car park. Guests find the availability of parking a major bonus and appreciate the hotel's ability to accommodate last-minute parking requests. Additionally, some mentioned the relatively low costs of nearby parking options as a highlight. However, accessing the car park can be tricky due to tight spaces and a challenging layout, and there have been occasional reports of difficulty getting in and out. Pricing for parking can be on the higher side, and there have been inconsistencies in quoted versus actual charges. Despite a few hurdles, the combination of on-site parking and nearby alternatives generally provides enough convenience for most travelers.

5 Star
Quest on William impresses with its exceptional service and strategic location. Guests consistently highlight the first-class attention they receive, describing the staff as friendly, warm, and willing to go the extra mile. The rooms are tidy, spacious, and well-equipped, contributing to a comfortable stay. Visitors appreciate the hotel's cleanliness and the convenience of nearby transportation, making it easily accessible to trams, shops, and restaurants.

While the hotel is noted for exceptional cleanliness and professionalism, some guests have experienced issues with room configurations and kitchen cleanliness, which detract from the otherwise glowing reviews. Despite these occasional missteps, Quest on William remains a popular choice for those seeking a pleasant and convenient stay in the city.

Guests frequently refer to the hotel as their "home away from home" and applaud its spotless environment. The seamless check-in and check-out process enhances the overall experience, and the hotel continues to be a favorite among repeat visitors. Overall, Quest on William offers excellent service and a welcoming atmosphere, making it a commendable option for travelers.


No, Quest on William doesn't have any pool.

No, a spa isn't available at Quest on William.

No, Quest on William doesn't allow dogs.

Yes, parking facilities are available at Quest on William.

Yes, Quest on William has a gym.

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