Novotel Melbourne South Wharf

Melbourne -37.82536500, 144.95030600 , 7 Convention Centre Place (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsNovotel Melbourne South Wharf boasts an exceptional location, highly praised for its proximity to key attractions in Melbourne, including the DFO South Wharf, numerous restaurants, cafes and scenic riverside walks. The direct connection to the Melbourne Convention and Exhibition Centre (MCEC) elevates its convenience, especially for event attendees. Guests appreciate the hotel's centrality, making city landmarks easily accessible, either on foot or via tram and enjoy the stunning city and river views from many of the rooms.

The breakfast at the hotel is generally well-received, offering a substantial buffet with fresh and varied options like Danish pastries, croissants, real coffee and smoothies. While some guests find the breakfast area cramped and critique its cost, many still consider it a good value addition to their stay.

Dinner experiences are mixed. Some guests rave about certain dishes, particularly the pizza and seafood and commend the quality of room service. Yet, the limited room service menu, occasional long wait times and perceived high prices draw criticism. Despite these issues, the bar facilities and restaurant service are often highlighted positively.

Rooms at Novotel Melbourne South Wharf receive consistent praise for their cleanliness, modern decor and comfort. Guests enjoy spectacular views and find the rooms' interiors both tasteful and minimalist. However, some guests mention that rooms can feel small, particularly for families. Additionally, minor inconveniences like the lack of a mini-bar and early room service cutoff times are noted.

Cleanliness is a standout feature across the hotel with guests frequently describing the accommodations and common areas as immaculate. The high hygiene standards contribute to a comfortable and modern stay experience.

The staff at Novotel Melbourne South Wharf are frequently lauded for their friendliness, professionalism and helpfulness. From the reception to the concierge, the staff consistently enhance guests' stays with excellent service, creating a welcoming environment.

Wi-Fi service at the hotel receives generally positive reviews for its connectivity and speed, although some guests experience occasional slowdowns and limits on device connectivity.

The gym, despite its small size, is well-maintained and well-equipped, providing a satisfactory workout experience. Guests appreciate the quality of the equipment and the overall layout.

Parking at the hotel is convenient but often criticized for being expensive with some guests finding the fees excessive. Navigational challenges also present minor inconveniences, although the ease of access when found is appreciated.

Novotel Melbourne South Wharf is a commendable choice for families, offering a family-friendly atmosphere, late check-out options and enjoyable breakfast for kids. While some families find the rooms a bit tight, the prime location and friendly staff make it a great base for family trips despite the absence of a pool.

Beds at the hotel are generally comfortable with many guests praising their softness and quality. However, a few reviews mention beds that are too soft or not supportive enough, indicating mixed experiences in this regard.

Overall, as a four-star hotel, Novotel Melbourne South Wharf excels in providing a modern, comfortable and conveniently located accommodation option in Melbourne with high standards of cleanliness and friendly, professional staff, ensuring a pleasant stay for most travelers.
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Hotel Taking Steps Towards Sustainability
Novotel Melbourne South Wharf, also an Accor property adhering to Planet 21, has implemented specific measures for water and energy conservation. The hotel actively promotes responsible consumption and waste management practices.

Family Friendly Hotel
Novotel Melbourne South Wharf offers family rooms, is located in the vibrant South Wharf area, and provides easy access to family-friendly attractions and dining options.

Accessible Hotel
This hotel features five accessible rooms with queen beds and is accessed via a lift from Level 5. Accessible features in rooms include roll-in showers, grab rails, height-adjustable showerheads, and flip-down shower seats.

Hotel for Honeymoon

Romantic Hotel

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types
Standard Double Room with Two Double Beds This triple room has a private bathroom and minibar. Maximum occupancy is 4.

Deluxe King Room This double room features a king-sized bed, private bathroom and minibar. Maximum occupancy is 3.

Superior King Room This double room features a king-sized bed, private bathroom and minibar. Maximum occupancy is 3.

Standard Queen Room This double room features a queen-sized bed, private bathroom and minibar. Maximum occupancy is 3.

One-Bedroom King Suite with City View This suite features floor to ceiling windows and a separate living room. Your bathroom offers a walk in shower. Relax in front of the 55-inch Smart TV. A king-sized bed and minibar is also provided. Maximum occupancy is 3.

Junior King Suite with City View The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Two Bedroom Deluxe Apartment with City View This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The apartment's kitchen, which has a stovetop, is available for cooking and storing food. The air-conditioned apartment features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Guest Reviews
8.6
Very Good
Location
The Novotel Melbourne South Wharf is a remarkable hotel highly praised for its exceptional location and proximity to key attractions in Melbourne. Situated right above the DFO South Wharf, it offers easy access to an array of shopping opportunities, numerous restaurants and cafes and the serene riverside for enjoyable walks. The hotel's location is especially ideal for visitors attending events at the Melbourne Convention and Exhibition Centre (MCEC), as it is directly connected, making it incredibly convenient.

Guests applaud the centrality of the hotel, finding it perfectly positioned for reaching major city attractions without being in the middle of the bustling CBD. Whether it's shopping, dining or visiting landmarks like the Crown Casino and Southbank, everything is within walking distance or a short tram ride away. The nearby access to the freeway also ensures smooth travel to and from the hotel.

The views from the hotel receive continuous praise with many rooms offering stunning vistas of the city and water, enhancing the stay experience. Complementing the superb location, the hotel boasts modern amenities, clean and tidy rooms and a friendly, professional staff, creating a comfortable and welcoming environment. The overall consensus is that for shopping, attending events or simply enjoying Melbourne's attractions, Novotel Melbourne South Wharf provides an unbeatable combination of location, convenience and quality accommodation.

Breakfast
The breakfast experience at Novotel Melbourne South Wharf seems to evoke mixed reactions from guests, though the majority of reviews lean towards the positive. Many guests appreciated the inclusion of breakfast in their room cost, citing it as excellent value for money. The buffet breakfast, frequently described as amazing, great and delicious, received high praise for its huge variety and fresh ingredients, including real coffee, fresh orange juice and smoothies. Guests enjoyed a range of options such as Danish pastries, croissants and gluten-free offerings with some specifically noting standout items like scrambled eggs.

However, not all reviews were glowing. Some guests found the breakfast expensive and not up to their expectations with criticisms directed at the limited food selections, lack of barista coffee and dishes that were occasionally cold or undercooked. The breakfast area was often noted as cramped, affecting the overall dining experience.

Despite some negative feedback, many reviewers still highlighted the fantastic location, friendly staff and good value, making the breakfast at Novotel Melbourne South Wharf a generally favorable start to the day for most visitors.

Dinner
The dinner experiences at Novotel Melbourne South Wharf have garnered a mixed bag of reviews. Many guests appreciated the good meals and found certain dishes like the pizza and various seafood options to be fantastic, especially when ordered via room service, which was often praised for its quality. The bar facilities also stood out for providing a pleasant experience for a quick dinner and drinks.

However, there were several issues that left guests disappointed. Several reviews pointed out the limited and often slow room service with some experiencing unavailable service during dinner hours and long wait times. Even when room service orders did go through, the options were limited with some guests noting items like soggy chips and average burgers.

The restaurant received accolades for particularly enjoyable meals and exceptional service with some diners mentioning that it exceeded their expectations. Despite this, there were comments about the restaurant being overpriced and having subpar meal options, including overcooked and dry evening meals and a disappointing expensive breakfast. The closure of the restaurant and coffee shop/bar at times was also a negative point for many guests.

In summary, while the quality of certain dishes and the overall dining service at Novotel Melbourne South Wharf has received positive remarks, the limited menu options, inconsistent availability and pricing issues have left some guests wanting more from their dining experience.

Rooms
The rooms at Novotel Melbourne South Wharf have received extensive praise for their cleanliness and modernity. Many guests highlighted how tidy and spotless the accommodations were, emphasizing the high standards of cleanliness. The rooms are consistently described as comfortable with numerous mentions of comfy beds and pleasant interiors. Guests appreciated the modern design with some noting the tasteful and minimalist decor.

Views from the rooms are often mentioned as a standout feature, providing panoramic and magnificent sights of either the city or nearby river. Spaciousness is another positive aspect frequently cited, though some guests found the rooms smaller than expected, particularly for families or larger groups.

The location of the hotel is advantageous, being conveniently situated close to dining options and various city attractions. While room service was considered efficient, it ends at 9 PM, which some found limiting. The lack of a mini-bar and the occasional reports of room temperature being too cold were minor drawbacks.

Overall, the rooms at Novotel Melbourne South Wharf offer a superbly clean, modern and comfortable stay, enhanced by great views and a strategic location. However, potential guests with larger parties might find the room sizes a bit restrictive.

Beds
When it comes to a good night's sleep, Novotel Melbourne South Wharf delivers mixed experiences for its guests. On the plus side, many visitors found the beds and bedding to be exceptionally comfortable with phrases like super comfy, very comfortable and extremely comfortable frequently mentioned. The hotel offers soft and plush mattresses that have been praised by many for providing a restful sleep and the pillows were generally well-regarded for their comfort.

Several guests highlighted the quality of the beds as excellent, mentioning that they were good, soft and of a high standard. Some even described the beds as the most comfortable hotel beds they've ever slept in. Despite these positives, there were a few mentions of beds being too soft or too small for some guests' preferences with comments noting that certain mattresses were lumpy or not supportive enough. Additionally, a handful of reviews pointed out that the bedding setup wasn't always perfect with some beds described as too hard and others not made up properly.

In summary, while the majority of guests seem to enjoy their sleeping arrangements at Novotel Melbourne South Wharf, appreciating the soft and comfy nature of the beds, a few found them less than ideal due to size and support issues.

Cleanliness
Novotel Melbourne South Wharf has consistently impressed guests with its commendable cleanliness. The rooms are frequently described as spotlessly clean, tidy and very comfortable with modern decor contributing to a pleasant stay. Visitors also appreciate the overall upkeep of the hotel, highlighting immaculate bathrooms and well-maintained common areas. Many reviews note the hotel's convenient location and beautiful views, further enhancing the experience. Despite a few isolated issues such as occasional housekeeping oversights and extended room service wait times, the general consensus is that the hotel maintains high standards of hygiene and service, making it a reliable choice for travelers seeking comfort and modern amenities.

Staff
Novotel Melbourne South Wharf boasts a reputation for exceptional service, especially when it comes to the quality of its staff. Numerous reviews highlight how friendly, welcoming and professional the staff are with many guests appreciating their helpful and accommodating nature from check-in to check-out. The concierge service receives particular praise for its readiness to assist and offer local insights, enhancing guests' overall experience.

Guests repeatedly mention the staff's courteous and efficient demeanor, creating an atmosphere that ensures a pleasant stay. The front desk and reception team members are noted for their friendliness and professionalism, often going above and beyond to provide excellent customer service. This positive experience with the staff contributes to many guests' satisfaction with their stay at the hotel.

Despite a few minor criticisms about the state of some facilities, the overwhelmingly positive feedback on the staff’s performance underscores their crucial role in fostering a welcoming environment. Whether it’s the housekeeping team, the doorman or the barista, the consistent theme of friendly and helpful service stands out, making Novotel Melbourne South Wharf a top choice for travelers seeking a memorable and pleasant stay.

Wi-Fi
The Wi-Fi service at Novotel Melbourne South Wharf received mixed feedback from guests. Many highlighted positive aspects such as ease of connectivity, fast speeds, strong signal strength and reliable functionality. Complimentary Wi-Fi was appreciated and generally noted as good. However, some guests experienced challenges including slow internet access, poor communication about Wi-Fi access, intermittent connection issues and limitations on the number of devices that could connect simultaneously. Despite these occasional drawbacks, most reviews reflected satisfaction with the hotel's Wi-Fi service, emphasizing its effectiveness for general use and streaming.

Gym
The gym at Novotel Melbourne South Wharf received positive feedback for its excellent quality items and user-friendly setup. Despite being small and having limited hours, guests appreciated that the fitness center was well-maintained and well-equipped. The updated gym equipment contributed to a favorable workout experience. Although some reviewers wished the gym could be larger, the overall sentiment indicated that it met the fitness needs of many guests and was considered a highlight of the hotel. Great facilities were noted, adding to the gym's positive reputation among visitors.

Parking
Parking at Novotel Melbourne South Wharf draws a mixed bag of reactions from guests, primarily focusing on its convenience alongside its expense. Many guests appreciated the ease and proximity of parking, referring to it as super easy to access and hassle-free with parking options next door and on-site. The convenience of being able to self-park in the attached lot was noted favorably and several praised the reasonable cost-efficiency when parking close to the hotel.

However, these positive sentiments are often overshadowed by critical feedback highlighting the high parking fees, which many guests felt were excessive with costs reported as high as $96 for one night. Numerous reviews echoed the sentiment that parking was generally expensive and a significant added expense. Some guests found the parking system confusing, mentioning difficulty in locating the entrance or understanding the signage and a lack of clear information about parking costs at check-in.

Despite these drawbacks, the ease of access for those who managed to find the parking areas was noted and the option to park at the nearby DFO car park provided some solace. There were also remarks about the need for better signage and clearer instructions on parking at the hotel, which could alleviate some of the confusion many experienced.

Overall, while the accessibility and proximity of parking at Novotel Melbourne South Wharf receive commendation, potential guests should be prepared for the high costs and occasional navigational challenges.

Family
Novotel Melbourne South Wharf is a commendable choice for families seeking a pleasant stay in the city. The hotel is highly regarded for its family-friendly atmosphere and excellent amenities tailored to accommodate families. With late check-out options and responsive in-room service, it ensures convenience for guests with children. The kids particularly enjoyed the breakfast offerings, featuring waffles and bacon, making mornings a delight.

The hotel boasts spectacular views that both adults and children appreciated, adding an extra charm to the stay. Despite the cozy nature of the family rooms, which some found a bit tight for larger families, the overall consensus is that the hotel provides a comfortable and enjoyable environment. The prime location is another highlight, offering easy access to family-friendly attractions and making it a great base for a family trip.

Friendly and welcoming staff further enhance the experience, creating a warm and inviting ambiance. While the absence of a pool was noted, the hotel's convenience, cleanliness and overall family suitability make it a strong candidate for families visiting Melbourne.

4 Star
Novotel Melbourne South Wharf has garnered a reputation as an excellent four-star hotel, praised for a myriad of reasons. The new and professional ambiance is complemented by clean, spacious and modern rooms, making it a perfect selection for a stay in Melbourne. Given its wonderful views and location, many guests find it to be a great value hotel.

Reviewers consistently highlight the exceptional and superb service they experienced. The ambiance and hospitality are highly commended with the staff described as pleasant and very friendly. The comfortable beds and clean rooms ensure a restful stay and the check-out process is noted to be simple and efficient.

The facilities and amenities provided by the hotel meet the expectations of a four-star establishment, including a few areas for improvement such as the addition of minibars and robes. Nevertheless, the combination of good room rates and comfortable accommodation makes it a preferred choice for many travelers.

Overall, Novotel Melbourne South Wharf stands out as a well-maintained and comfortable four-star property that offers an excellent balance of value, location and service.

Business
Novotel Melbourne South Wharf is perfectly tailored for business travelers, providing an array of facilities designed to meet professional needs. The 24-hour business center and well-equipped conference facilities are frequently praised for their cleanliness and convenience. Its proximity to the Melbourne Convention Centre makes it an ideal choice for those attending or hosting business events, conferences and expos. Guests consistently find the location convenient for office meetings, general meetings and quick access to events at the Convention Centre.

The hotel staff stands out for their professionalism and welcoming attitude, ensuring a seamless experience for visitors from check-in to departure. Solo female travelers appreciate the safe and secure environment, while parking convenience adds to the overall positive experience.

Overall, the combination of a strategic location next to key business venues, efficient service and thoughtful amenities makes Novotel Melbourne South Wharf an excellent option for business stays. Although some guests note the busy area and limited features in the business center, the overwhelmingly positive feedback on the hotel's suitability for work and conferences underscores its value for money.

Accessible
Novotel Melbourne South Wharf has received positive feedback regarding its accessibility for guests with disabilities. The hotel itself is described as accessible, featuring facilities tailored to differently-abled guests. Elderly-friendly bathrooms and wheelchair-friendly facilities make it a practical choice for those requiring special accommodations. The location is noted as being particularly accessible with easy access to shops, Southbank, the nearby casino and conference venues. Wheelchair access and accessible parking are available, contributing to the ease of getting around both the hotel and its surrounding areas.

Luxury
Novotel Melbourne South Wharf offers a luxurious stay with exceptional value for money. Guests frequently describe the hotel as super luxurious, highlighting its modern setting and immaculate decor. The rooms, described as beautiful and offering stunning views, further contribute to a luxury hotel experience. Additionally, the facilities both within the rooms and throughout the hotel have a premium feel. However, some reviews noted that certain luxury room service features were missing. Overall, the property, complemented by great staff, provides a relaxing and superb stay, making it a great luxury hotel at a competitive price.

Romantic
Novotel Melbourne South Wharf offers a romantic setting that many guests have appreciated for various special occasions. The ambiance and location of the hotel work wonderfully for couples looking for a romantic getaway. Guests have praised the views of the city and the overall atmosphere that the hotel provides.

The location is consistently described as perfect and great, enhancing the romantic vibe with its beautiful surroundings. Couples celebrating milestones, such as wedding anniversaries, found their experiences particularly enjoyable, often highlighted by thoughtful touches like complimentary sparkling wine or a bottle of champagne.

Overall, the hotel seems to succeed in creating memorable and romantic experiences for its guests.


No, Novotel Melbourne South Wharf doesn't have any pool.

No, a spa isn't available at Novotel Melbourne South Wharf.

No, Novotel Melbourne South Wharf doesn't allow dogs.

Yes, parking facilities are available at Novotel Melbourne South Wharf.

Yes, Novotel Melbourne South Wharf has a gym.

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