Mercure Melbourne Southbank
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Summary of reviewsMercure Melbourne Southbank enjoys a stellar reputation for its exceptional location, highly regarded by guests. Situated near Flinders Street, Southbank and Melbourne's vibrant CBD, the hotel offers unparalleled access to a diverse range of restaurants, bars, cafes and cultural attractions. Its proximity to public transport, including Flinders Street Station, further enhances its appeal for both work and leisure travelers. Guests appreciate the ease of reaching popular sites such as Crown Casino, Hamer Hall, Federation Square and various theatres and galleries, making it an ideal base for exploring Melbourne.
Breakfast at the hotel generally receives positive reviews with many guests lauding the variety, quality and value for money. The buffet breakfast, featuring items like Bircher muesli and gluten-free options, is often highlighted as a notable positive. While some guests found room for improvement, particularly regarding the occasional lack of variety and overcrowded dining areas, the overall feedback suggests that breakfast is a satisfying experience.
Dinner offerings receive more mixed feedback. While some guests commend the quality and selection of food, others note limited options and less impressive room service. The hotel's central location, close to an array of dining establishments, partially compensates for these dining service gaps.
Rooms at the Mercure Melbourne Southbank receive a balanced mix of feedback. Many guests appreciate the spacious, clean and comfortable rooms, often equipped with essential amenities like a microwave and kitchenette. Comfortable beds and pillows contribute to restful stays. However, the decor in some rooms is described as dated and cleanliness is inconsistent, particularly in bathrooms. Noise levels also vary, but the hotel's central location and comfortable bedding remain strong selling points.
Cleanliness is another area with mixed reviews. While many guests find the rooms clean and comfortable, several point out inadequate cleaning standards, particularly in bathrooms. Issues like dusty surfaces and uncleaned items occasionally mar the experience.
The staff at Mercure Melbourne Southbank receive consistent praise for their friendliness, helpfulness and professionalism. Guests note the warm and welcoming demeanor of the team with specific mentions of reception staff going above and beyond to assist. While there are occasional lapses in service, the overall feedback emphasizes the staff's positive impact on guest experiences.
Wi-Fi connectivity is a recurring issue with many guests reporting weak, patchy or non-functional service. Although some find the lobby Wi-Fi reliable, the overall experience suggests a need for significant improvement in this area.
Parking receives mixed reviews with guests describing it as both convenient and challenging. While the adjacent Wilson car park is appreciated for its proximity, others find parking confusing with high costs and limited availability.
The hotel caters well to families, offering good-sized rooms, helpful staff and practical amenities like kitchenettes and extra beds. While some rooms could benefit from updates, the central location and family-friendly services make it a suitable choice for those traveling with children.
Lastly, Mercure Melbourne Southbank stands out for its central location that places guests in the heart of Melbourne's nightlife scene. Close to pubs, bars and entertainment options, as well as key attractions like the Crown Casino and Hamer Hall, the hotel's location is perfect for experiencing Melbourne's vibrant nightlife.
Overall, Mercure Melbourne Southbank offers a commendable blend of convenience, comfort and helpful service, making it a solid choice for a diverse range of travelers.
Categories
Breakfast at the hotel generally receives positive reviews with many guests lauding the variety, quality and value for money. The buffet breakfast, featuring items like Bircher muesli and gluten-free options, is often highlighted as a notable positive. While some guests found room for improvement, particularly regarding the occasional lack of variety and overcrowded dining areas, the overall feedback suggests that breakfast is a satisfying experience.
Dinner offerings receive more mixed feedback. While some guests commend the quality and selection of food, others note limited options and less impressive room service. The hotel's central location, close to an array of dining establishments, partially compensates for these dining service gaps.
Rooms at the Mercure Melbourne Southbank receive a balanced mix of feedback. Many guests appreciate the spacious, clean and comfortable rooms, often equipped with essential amenities like a microwave and kitchenette. Comfortable beds and pillows contribute to restful stays. However, the decor in some rooms is described as dated and cleanliness is inconsistent, particularly in bathrooms. Noise levels also vary, but the hotel's central location and comfortable bedding remain strong selling points.
Cleanliness is another area with mixed reviews. While many guests find the rooms clean and comfortable, several point out inadequate cleaning standards, particularly in bathrooms. Issues like dusty surfaces and uncleaned items occasionally mar the experience.
The staff at Mercure Melbourne Southbank receive consistent praise for their friendliness, helpfulness and professionalism. Guests note the warm and welcoming demeanor of the team with specific mentions of reception staff going above and beyond to assist. While there are occasional lapses in service, the overall feedback emphasizes the staff's positive impact on guest experiences.
Wi-Fi connectivity is a recurring issue with many guests reporting weak, patchy or non-functional service. Although some find the lobby Wi-Fi reliable, the overall experience suggests a need for significant improvement in this area.
Parking receives mixed reviews with guests describing it as both convenient and challenging. While the adjacent Wilson car park is appreciated for its proximity, others find parking confusing with high costs and limited availability.
The hotel caters well to families, offering good-sized rooms, helpful staff and practical amenities like kitchenettes and extra beds. While some rooms could benefit from updates, the central location and family-friendly services make it a suitable choice for those traveling with children.
Lastly, Mercure Melbourne Southbank stands out for its central location that places guests in the heart of Melbourne's nightlife scene. Close to pubs, bars and entertainment options, as well as key attractions like the Crown Casino and Hamer Hall, the hotel's location is perfect for experiencing Melbourne's vibrant nightlife.
Overall, Mercure Melbourne Southbank offers a commendable blend of convenience, comfort and helpful service, making it a solid choice for a diverse range of travelers.
4-Star Hotel
This hotel offers a convenient location and comfortable stay. It is known for its service and amenities. The hotel provides easy access to Southbank's attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Mercure Melbourne Southbank boasts an exceptional location that receives consistent praise from guests. Situated near Flinders Street, Southbank and Melbourne's bustling CBD, the hotel offers easy access to a plethora of restaurants, bars, cafes and cultural attractions. Its proximity to public transport hubs, including Flinders Street Station, makes it a convenient choice for both work and leisure travelers. Guests appreciate being within walking distance of popular sites such as Crown Casino, Hamer Hall, Federation Square and various theatres and galleries.
The hotel’s centralized positioning ensures that visitors can effortlessly explore the city’s renowned shopping precincts, river activities along the Yarra and the vibrant Southbank Esplanade. The ideal spot for city-based meetings, events or simply enjoying Melbourne’s nightlife and tourist attractions, the Mercure Melbourne Southbank stands out for its prime location.
Notably, guests value the ease of access to Melbourne’s major sporting venues like the MCG and the convenient parking options adjacent to the hotel. The surrounding area also offers tranquil gardens and scenic walks, making it a perfect blend of urban excitement and serene retreats. With its strategic location, the Mercure Melbourne Southbank offers an ideal base for anyone looking to experience the best of what Melbourne has to offer.
At Mercure Melbourne Southbank, breakfast has garnered mixed feedback from guests, but it predominantly leans toward the positive. Many travelers appreciated the breakfast offerings, describing it as very good, excellent and lovely with lots of variety and quality selections. The buffet breakfast received praise for its good range of dishes, deliciousness and substantial portions. Specific items like the Bircher muesli and the availability of gluten-free options were highlighted as notable positives.
Guests frequently lauded the breakfast's value for money and noted the convenience of having it available on-site. The inclusion of breakfast in the room rate was a plus for many, contributing to an overall satisfying experience. Some reviews emphasized the excellent quality of the coffee and the freshness of items like eggs and bacon.
However, there were also criticisms. A segment of guests found the breakfast ordinary or overpriced for what was provided. Common complaints included the food being warm rather than hot, lack of variety in the buffet and occasional issues with overcrowded dining areas leading to a cramped experience. Renovations at the hotel impacted the breakfast quality and availability for some, causing disappointment.
Ultimately, while there are areas for improvement, many guests left satisfied with their morning meal at Mercure Melbourne Southbank, making it a generally solid choice for breakfast when staying at the hotel.
Mercure Melbourne Southbank offers a central and convenient location that is close to a variety of city attractions and restaurants, making it an ideal choice for those wanting easy access to the Southbank area. The hotel's proximity to the Sydney Myer Music Bowl and the city's culinary hotspots is particularly appreciated. Guests highlighted the convenience of having breakfast on site and the availability of numerous cafes and bars nearby for morning meals.
Although there were positive remarks about the selection and quality of food in some instances, there were also mentions of limited options and less impressive room service offerings. Some reviewers found the food to be good or great, while others reported it as average or very ordinary. The lack of a full room service menu and the unavailability of dinner at times were noted downsides. A few guests had to resort to alternatives such as heating up meals from external sources, which points to a need for improved on-site dining services. Despite these mixed reviews, the hotel's strategic location next to numerous dining establishments compensates somewhat for the dining service limitations within the hotel.
Mercure Melbourne Southbank offers a diverse range of guest experiences regarding their rooms, striking a balance between comfort and the need for updates. Many guests note the spaciousness of the rooms, which are often described as clean, comfortable and equipped with essential amenities like a microwave and kitchenette. The beds and pillows receive frequent praise for their comfort, contributing to a generally restful stay.
However, some aspects of the rooms are less favorable. Several guests mention that the rooms appear dated with some highlighting issues like dirty carpets, mold in bathrooms and broken tiles. Although cleanliness is often reported positively, there are instances where guests felt the rooms were not adequately cleaned, particularly the bathrooms.
Noise levels in the rooms vary with some guests finding their rooms quiet while others experienced disturbances from air conditioning units or thin walls. The air conditioning itself seems to be a recurring problem, either being too noisy, malfunctioning or rendering the rooms too hot or cold.
Despite these shortcomings, the hotel’s central location and comfortable bedding remain strong selling points. The addition of features like blockout blinds and stylish decor in some rooms also contribute to a satisfactory stay for many guests. While there are areas in need of improvement, particularly concerning outdated decor and cleanliness, the overall room experience can be quite positive, especially for those emphasizing comfort and convenience.
Mercure Melbourne Southbank features a range of beds that have elicited a variety of responses from guests. The majority of reviewers found the beds to be comfortable with frequent mentions of comfy mattresses and pleasant pillows. The beds were often described as spacious and nicely made, contributing to a restful stay. Guests also noted that the rooms were clean and tidy, which added to the overall comfort.
However, not all feedback was positive. Some guests felt the beds were too hard or lumpy, leading to uncomfortable nights. A few found the pillows to be either too soft or flat and in some cases, the bedding was described as old or tired. Issues such as mattresses being too firm or beds being poorly made were also highlighted by some reviewers. Despite these concerns, many guests appreciated the comfortable king beds and clean linens, indicating a generally satisfactory experience for most visitors.
In conclusion, while the beds at Mercure Melbourne Southbank are often praised for their comfort, there are some variations in guest experiences, primarily related to personal preferences regarding mattress firmness and pillow softness.
Room cleanliness at Mercure Melbourne Southbank has been a mixed experience for guests. While many reviews mention clean and comfortable rooms, others highlight several instances of inadequate cleaning standards. Positive feedback often describes rooms as clean, tidy and well-maintained, emphasizing comfort and cleanliness despite ongoing renovations. Guests appreciated the neat beds and clean facilities and there were frequent mentions of rooms being spacious and spotless.
However, numerous reviews note issues with cleanliness that cannot be overlooked. Many guests encountered dirty or dusty surfaces, including TV remotes, phones and dishes left in cupboards. Bathrooms drew significant criticism with reports of mouldy tiles, dirty shower floors and insufficient cleaning of grout and fixtures. Some guests found their rooms not cleaned upon arrival or during their stay and noted that housekeeping services were inconsistent and sometimes performed late in the day.
In several cases, specific items like dirty wine glasses, used towels and unvacuumed carpets were found, contributing to an overall sense of dissatisfaction. Some rooms had not been fully prepared before guests checked in, leading to discoveries such as leftover debris, hair from previous guests and unclean bins.
While the location and friendly staff received praise, there's a clear indication that the hotel needs to address these cleanliness issues comprehensively to meet guest expectations consistently.
The staff at Mercure Melbourne Southbank consistently receive high praise from guests for their friendliness and helpfulness. Numerous reviews commend the team for being welcoming, efficient and competent with special mentions of the excellent reception staff who often went above and beyond to assist. Guests highlighted the staff's positive attitudes and their ability to handle pressure gracefully, particularly during busy check-in times.
Many guests shared positive experiences of staff members who were not only polite and kind but also proactive in resolving issues. There were multiple mentions of individuals, such as managers and specific front desk personnel, who were notably helpful and accommodating.
However, a few reviews pointed out occasional lapses in service with some staff appearing rushed or less engaging. There were also sporadic instances where guests felt that staff could be more courteous or consistent in providing information. Despite these occasional negative remarks, the majority of feedback emphasized the warmth and professionalism of the staff, making the overall guest experience pleasant and satisfactory.
The staff's readiness to assist and their friendly demeanor contribute significantly to the positive atmosphere at Mercure Melbourne Southbank, ensuring that guests feel welcomed and well-cared for during their stay.
Mercure Melbourne Southbank seems to face recurring issues with their wifi services. Many guests reported difficulties such as weak, patchy or entirely non-functional wifi in their rooms. Some even mentioned the wifi was not secure or that it frequently disconnected, hampering their ability to use services like Google TV. Complications like no internet signal on the TV, very slow speeds and oftentimes having to reset the connection were also common complaints. Additionally, the cost for better wifi speeds was an inconvenience for some guests as the free option was very slow. On a brighter note, some guests found the wifi in the lobby to be reliable and there were instances where wifi issues were resolved with a reset. Despite these internet challenges, the hotel's prime location remains a significant advantage, although it is noteworthy that the rooms could benefit from updates and improved amenities.
The parking situation at Mercure Melbourne Southbank generally receives mixed reviews with several guests highlighting both its convenience and some challenges. Many guests found parking to be convenient and easily accessible with the Wilson car park next door being particularly appreciated for its proximity and ease of use. The availability of parking right opposite the hotel and nearby adds to the convenience, making it simple for guests to drive in and leave their cars safely.
However, there are notable concerns. Some guests found parking to be confusing and tricky and the need to reserve a parking spot in advance was mentioned. Limited availability, high costs and the lack of clear instructions on the website have been points of contention. While some appreciated the competitive parking rates and perceived them as reasonable, others found them to be expensive and overpriced. Guests staying longer, particularly families during busy events, felt the financial pinch of the parking fees.
Despite the mixed reviews, the overall sentiment suggests that while parking is accessible and convenient for many, it may require a bit more prior planning and clear communication from the hotel.
The Mercure Melbourne Southbank offers a decent array of features catering to families, making it a suitable choice for those traveling with children. Families can expect good-sized rooms, including family rooms and triple rooms, which are clean and can accommodate extra beds for children. Although some rooms may be slightly noisy, many guests found them to be adequately quiet with easy access.
The hotel's prime location is repeatedly praised, being close to Southbank, the NGV, Flinders St Station, Melbourne Arts Centre and Crown, among other amenities. This excellent positioning makes it convenient for families wanting to explore the city, including visits to popular attractions like the Myer windows.
Family-friendly services are a highlight with helpful and lovely staff who are friendly to children. The hotel provides extra amenities such as bassinets for babies and kitchenettes with tall fridges, which are practical for family needs. The absence of luxuries in some rooms is noted, but the simple and functional space meets the requirements for family stays.
Guests appreciate the great breakfast offerings and the supportive atmosphere for family activities. While some rooms may need an update and there were minor issues like a family member needing to sleep on a towel the first night, overall, the Mercure Melbourne Southbank is described as a pleasant, welcoming place ideal for family getaways.
Mercure Melbourne Southbank boasts a prime location that places guests right in the heart of Melbourne's bustling nightlife scene. Guests will find themselves within walking distance to a variety of pubs, bars and entertainment options, making it an ideal spot for those looking to experience the city's vibrant night-time activities. The proximity to the Crown Casino and the local theatre scene, including Hamer Hall, adds to the allure for visitors seeking diverse entertainment options. Dining is convenient with numerous restaurants and cafes close by, offering plenty of culinary delights.
The hotel’s central location not only provides easy access to local nightlife but also ensures that guests are well-connected to public transport and key attractions like the Skydeck. Visitors have praised its closeness to Southbank's waterside restaurants, shopping facilities and arts precinct, making it a hub for both relaxation and excitement. Overall, Mercure Melbourne Southbank’s location is highly appreciated for offering a seamless mix of leisure and cultural experiences, set against the backdrop of Melbourne’s vibrant night scene.
Mercure Melbourne Southbank is a modern four-star hotel that boasts a convenient location and good value for its price. Guests frequently note the clean and comfortable rooms, alongside friendly and helpful staff providing four-star service. Although some suggest room upgrades to better match the four-star rating, others believe it is more than reasonable for the price, describing it as a budget-friendly option with four-star amenities.
Despite minor critiques like sub-standard coffee cups and basic breakfast offerings, the overall sentiment is positive. The hotel is seen as an excellent value for its location and offers an efficient stay, making it a perfect pit stop for travelers. It stands out as a comprehensive and inclusive setting, catering well to those seeking good quality without breaking the bank. Overall, Mercure Melbourne Southbank meets and sometimes exceeds the expectations of a four-star hotel.
Mercure Melbourne Southbank stands out as an excellent choice for business travelers with its prime location near several offices, work districts and the Central Business District. The proximity to public transport options and being within walking distance to the train station, makes commuting effortless. Business facilities and services are tailored to meet the needs of corporate guests, from good business amenities to a convenient business center that accommodates meetings and conferences efficiently.
The rooms are designed to double as productive workspaces, complemented by reliable Wi-Fi for uninterrupted work. With helpful staff and a straightforward check-in and check-out process, the hotel makes the stay as seamless as possible. Despite undergoing renovations, the core services were unaffected, ensuring a smooth experience.
The hotel also offers kitchen facilities and convenient parking options, enhancing the practicality of the stay. It's an ideal destination for those needing a quiet space for working or conducting business meetings. Mercure Melbourne Southbank's combination of excellent location, dedicated business services and user-friendly amenities makes it a practical choice for those on business trips.
Mercure Melbourne Southbank offers an array of accessibility features that cater to guests with disabilities. The hotel boasts wheelchair accessible facilities, including accessible bathrooms and flat access to rooms, ensuring easy navigation throughout the premises. Rooms are easy to access and the hotel is well connected to various parts of the city, making it an ideal choice for travelers relying on public transportation. The proximity to major city attractions such as the Melbourne Arts Centre, sports venues, Flinders Street Station and the aquarium, as well as nearby cafes and botanical gardens, adds to its appeal.
Additionally, the hotel provides convenient access to car parks and is close to Melbourne's main roads, making it accessible by foot, car or public transport. The Mercure Melbourne Southbank's central location means that guests are within walking distance to the city center, restaurants and various transport options, including tram-lines and subway stations.
While construction work is ongoing to improve accessibility further, including wheelchair access, some guests experienced minor inconveniences such as a broken elevator and occasional flooding in the bathroom. Despite this, the hotel's overall setting remains easily accessible and it continues to offer comprehensive access for handicapped guests.
In summary, Mercure Melbourne Southbank is a conveniently located, accessible hotel with good connections to the city's public transportation and key attractions, making it a practical choice for travelers with disabilities.
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Location
The hotel’s centralized positioning ensures that visitors can effortlessly explore the city’s renowned shopping precincts, river activities along the Yarra and the vibrant Southbank Esplanade. The ideal spot for city-based meetings, events or simply enjoying Melbourne’s nightlife and tourist attractions, the Mercure Melbourne Southbank stands out for its prime location.
Notably, guests value the ease of access to Melbourne’s major sporting venues like the MCG and the convenient parking options adjacent to the hotel. The surrounding area also offers tranquil gardens and scenic walks, making it a perfect blend of urban excitement and serene retreats. With its strategic location, the Mercure Melbourne Southbank offers an ideal base for anyone looking to experience the best of what Melbourne has to offer.
Breakfast
Guests frequently lauded the breakfast's value for money and noted the convenience of having it available on-site. The inclusion of breakfast in the room rate was a plus for many, contributing to an overall satisfying experience. Some reviews emphasized the excellent quality of the coffee and the freshness of items like eggs and bacon.
However, there were also criticisms. A segment of guests found the breakfast ordinary or overpriced for what was provided. Common complaints included the food being warm rather than hot, lack of variety in the buffet and occasional issues with overcrowded dining areas leading to a cramped experience. Renovations at the hotel impacted the breakfast quality and availability for some, causing disappointment.
Ultimately, while there are areas for improvement, many guests left satisfied with their morning meal at Mercure Melbourne Southbank, making it a generally solid choice for breakfast when staying at the hotel.
Dinner
Although there were positive remarks about the selection and quality of food in some instances, there were also mentions of limited options and less impressive room service offerings. Some reviewers found the food to be good or great, while others reported it as average or very ordinary. The lack of a full room service menu and the unavailability of dinner at times were noted downsides. A few guests had to resort to alternatives such as heating up meals from external sources, which points to a need for improved on-site dining services. Despite these mixed reviews, the hotel's strategic location next to numerous dining establishments compensates somewhat for the dining service limitations within the hotel.
Rooms
However, some aspects of the rooms are less favorable. Several guests mention that the rooms appear dated with some highlighting issues like dirty carpets, mold in bathrooms and broken tiles. Although cleanliness is often reported positively, there are instances where guests felt the rooms were not adequately cleaned, particularly the bathrooms.
Noise levels in the rooms vary with some guests finding their rooms quiet while others experienced disturbances from air conditioning units or thin walls. The air conditioning itself seems to be a recurring problem, either being too noisy, malfunctioning or rendering the rooms too hot or cold.
Despite these shortcomings, the hotel’s central location and comfortable bedding remain strong selling points. The addition of features like blockout blinds and stylish decor in some rooms also contribute to a satisfactory stay for many guests. While there are areas in need of improvement, particularly concerning outdated decor and cleanliness, the overall room experience can be quite positive, especially for those emphasizing comfort and convenience.
Beds
However, not all feedback was positive. Some guests felt the beds were too hard or lumpy, leading to uncomfortable nights. A few found the pillows to be either too soft or flat and in some cases, the bedding was described as old or tired. Issues such as mattresses being too firm or beds being poorly made were also highlighted by some reviewers. Despite these concerns, many guests appreciated the comfortable king beds and clean linens, indicating a generally satisfactory experience for most visitors.
In conclusion, while the beds at Mercure Melbourne Southbank are often praised for their comfort, there are some variations in guest experiences, primarily related to personal preferences regarding mattress firmness and pillow softness.
Cleanliness
However, numerous reviews note issues with cleanliness that cannot be overlooked. Many guests encountered dirty or dusty surfaces, including TV remotes, phones and dishes left in cupboards. Bathrooms drew significant criticism with reports of mouldy tiles, dirty shower floors and insufficient cleaning of grout and fixtures. Some guests found their rooms not cleaned upon arrival or during their stay and noted that housekeeping services were inconsistent and sometimes performed late in the day.
In several cases, specific items like dirty wine glasses, used towels and unvacuumed carpets were found, contributing to an overall sense of dissatisfaction. Some rooms had not been fully prepared before guests checked in, leading to discoveries such as leftover debris, hair from previous guests and unclean bins.
While the location and friendly staff received praise, there's a clear indication that the hotel needs to address these cleanliness issues comprehensively to meet guest expectations consistently.
Staff
Many guests shared positive experiences of staff members who were not only polite and kind but also proactive in resolving issues. There were multiple mentions of individuals, such as managers and specific front desk personnel, who were notably helpful and accommodating.
However, a few reviews pointed out occasional lapses in service with some staff appearing rushed or less engaging. There were also sporadic instances where guests felt that staff could be more courteous or consistent in providing information. Despite these occasional negative remarks, the majority of feedback emphasized the warmth and professionalism of the staff, making the overall guest experience pleasant and satisfactory.
The staff's readiness to assist and their friendly demeanor contribute significantly to the positive atmosphere at Mercure Melbourne Southbank, ensuring that guests feel welcomed and well-cared for during their stay.
Wi-Fi
Parking
However, there are notable concerns. Some guests found parking to be confusing and tricky and the need to reserve a parking spot in advance was mentioned. Limited availability, high costs and the lack of clear instructions on the website have been points of contention. While some appreciated the competitive parking rates and perceived them as reasonable, others found them to be expensive and overpriced. Guests staying longer, particularly families during busy events, felt the financial pinch of the parking fees.
Despite the mixed reviews, the overall sentiment suggests that while parking is accessible and convenient for many, it may require a bit more prior planning and clear communication from the hotel.
Family
The hotel's prime location is repeatedly praised, being close to Southbank, the NGV, Flinders St Station, Melbourne Arts Centre and Crown, among other amenities. This excellent positioning makes it convenient for families wanting to explore the city, including visits to popular attractions like the Myer windows.
Family-friendly services are a highlight with helpful and lovely staff who are friendly to children. The hotel provides extra amenities such as bassinets for babies and kitchenettes with tall fridges, which are practical for family needs. The absence of luxuries in some rooms is noted, but the simple and functional space meets the requirements for family stays.
Guests appreciate the great breakfast offerings and the supportive atmosphere for family activities. While some rooms may need an update and there were minor issues like a family member needing to sleep on a towel the first night, overall, the Mercure Melbourne Southbank is described as a pleasant, welcoming place ideal for family getaways.
Nightlife
The hotel’s central location not only provides easy access to local nightlife but also ensures that guests are well-connected to public transport and key attractions like the Skydeck. Visitors have praised its closeness to Southbank's waterside restaurants, shopping facilities and arts precinct, making it a hub for both relaxation and excitement. Overall, Mercure Melbourne Southbank’s location is highly appreciated for offering a seamless mix of leisure and cultural experiences, set against the backdrop of Melbourne’s vibrant night scene.
4 Star
Despite minor critiques like sub-standard coffee cups and basic breakfast offerings, the overall sentiment is positive. The hotel is seen as an excellent value for its location and offers an efficient stay, making it a perfect pit stop for travelers. It stands out as a comprehensive and inclusive setting, catering well to those seeking good quality without breaking the bank. Overall, Mercure Melbourne Southbank meets and sometimes exceeds the expectations of a four-star hotel.
Business
The rooms are designed to double as productive workspaces, complemented by reliable Wi-Fi for uninterrupted work. With helpful staff and a straightforward check-in and check-out process, the hotel makes the stay as seamless as possible. Despite undergoing renovations, the core services were unaffected, ensuring a smooth experience.
The hotel also offers kitchen facilities and convenient parking options, enhancing the practicality of the stay. It's an ideal destination for those needing a quiet space for working or conducting business meetings. Mercure Melbourne Southbank's combination of excellent location, dedicated business services and user-friendly amenities makes it a practical choice for those on business trips.
Accessible
Additionally, the hotel provides convenient access to car parks and is close to Melbourne's main roads, making it accessible by foot, car or public transport. The Mercure Melbourne Southbank's central location means that guests are within walking distance to the city center, restaurants and various transport options, including tram-lines and subway stations.
While construction work is ongoing to improve accessibility further, including wheelchair access, some guests experienced minor inconveniences such as a broken elevator and occasional flooding in the bathroom. Despite this, the hotel's overall setting remains easily accessible and it continues to offer comprehensive access for handicapped guests.
In summary, Mercure Melbourne Southbank is a conveniently located, accessible hotel with good connections to the city's public transportation and key attractions, making it a practical choice for travelers with disabilities.
No, Mercure Melbourne Southbank doesn't have any pool.
No, a spa isn't available at Mercure Melbourne Southbank.
No, Mercure Melbourne Southbank doesn't allow dogs.
Yes, parking facilities are available at Mercure Melbourne Southbank.
No, Mercure Melbourne Southbank doesn't have a gym.
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