Mercure Melbourne Albert Park
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Summary of reviewsMercure Melbourne Albert Park garners mostly positive reviews across various categories, often highlighted for its prime location across from Albert Park. Guests appreciate the hotel's serene setting away from the city center, yet with easy access to public transport, making it convenient for exploring Melbourne and attending nearby events. Its proximity to attractions like St. Kilda Beach and the Melbourne Cricket Ground (MCG), along with numerous restaurants and cafes, caters well to both leisure and business travelers. The on-site parking, despite some cost concerns, adds practicality to the experience.
The breakfast offerings at the hotel are generally well-received, praised for their variety and quality of food, though some feel it could be overpriced. The complimentary meals for children and the enjoyable atmosphere enhance the breakfast experience for families.
Dinner experiences are mixed with room service and the bar receiving positive feedback for their quality and reasonable prices. However, the restaurant itself faces criticisms of limited menu options and occasional inconsistency in service and food quality.
Rooms are noted for their spaciousness and comfort, especially the beds, but also receive feedback concerning their dated appearance and occasional maintenance issues. Cleanliness standards are generally satisfactory, though some guests report lapses that detract from their stay.
Staff at Mercure Melbourne Albert Park are often commended for their friendliness and professionalism, particularly in housekeeping and concierge services. Specific staff members have been highlighted for their exceptional service, although some inconsistency at the reception desk is noted.
Complimentary WiFi at the hotel receives criticism for its unreliability and limited connections per room. Nonetheless, the gym and pool facilities are well-liked for their quality and convenience, adding value to guests' experiences. The gym's good equipment and flexible hours, along with a clean and family-friendly pool area, are significant highlights.
While parking is appreciated for its convenience, guests express concerns about its cost and the clarity of the parking process. However, families find Mercure Melbourne Albert Park accommodating with its spacious rooms and child-friendly amenities, making it a favored choice for family stays.
In summary, Mercure Melbourne Albert Park offers a balanced experience with standout features like location, family-friendly facilities and generally commendable service, while presenting areas for potential improvement in room updates, dining consistency and internet service.
Categories
The breakfast offerings at the hotel are generally well-received, praised for their variety and quality of food, though some feel it could be overpriced. The complimentary meals for children and the enjoyable atmosphere enhance the breakfast experience for families.
Dinner experiences are mixed with room service and the bar receiving positive feedback for their quality and reasonable prices. However, the restaurant itself faces criticisms of limited menu options and occasional inconsistency in service and food quality.
Rooms are noted for their spaciousness and comfort, especially the beds, but also receive feedback concerning their dated appearance and occasional maintenance issues. Cleanliness standards are generally satisfactory, though some guests report lapses that detract from their stay.
Staff at Mercure Melbourne Albert Park are often commended for their friendliness and professionalism, particularly in housekeeping and concierge services. Specific staff members have been highlighted for their exceptional service, although some inconsistency at the reception desk is noted.
Complimentary WiFi at the hotel receives criticism for its unreliability and limited connections per room. Nonetheless, the gym and pool facilities are well-liked for their quality and convenience, adding value to guests' experiences. The gym's good equipment and flexible hours, along with a clean and family-friendly pool area, are significant highlights.
While parking is appreciated for its convenience, guests express concerns about its cost and the clarity of the parking process. However, families find Mercure Melbourne Albert Park accommodating with its spacious rooms and child-friendly amenities, making it a favored choice for family stays.
In summary, Mercure Melbourne Albert Park offers a balanced experience with standout features like location, family-friendly facilities and generally commendable service, while presenting areas for potential improvement in room updates, dining consistency and internet service.
Hotel near Golf Courses
This hotel is ideally situated near Albert Park Golf Course, a public golf course providing a convenient option for guests. Its location offers quick and easy access for those looking to play golf.
Family Friendly Hotel
Mercure Melbourne Albert Park offers family-friendly accommodations, is close to Albert Park Lake, and provides a range of recreational activities suitable for families.
Hotel with EV Charging Stations
Sharing facilities with the Pullman Melbourne Albert Park, this hotel provides access to electric vehicle charging stations for its guests.
4-Star Hotel
Located in Melbourne, near Albert Park, this hotel offers comfortable accommodations and convenient access to the park and city attractions. It is known for its location and comprehensive amenities.
Hotel with Indoor Pool
Includes an indoor pool and is close to Albert Park Lake. Offers comfortable accommodations and easy access to local attractions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
The Mercure Melbourne Albert Park Hotel is praised for its exceptional location, offering convenient access to various attractions and needs in Melbourne. Situated across from the scenic Albert Park, the hotel is noted for its tranquility and beautiful environment, away from the bustling city center yet close enough for easy access. Guests frequently highlight the hotel's proximity to public transport with multiple tram stops nearby ensuring straightforward travel to the Central Business District (CBD) and beyond.
The hotel is particularly favored by those attending events, whether at the hotel itself, the nearby Alfred Hospital or the Melbourne Grand Prix at Albert Park. The closeness to St. Kilda Beach and the Melbourne Cricket Ground (MCG) adds to the appeal. Additionally, many guests appreciate the convenience of having numerous restaurants and cafes within easy reach.
The location is also commended for its suitability for both leisure and business travelers. The presence of essential amenities such as on-site parking (albeit at a cost) and the ability to access the city without the hustle and bustle, make it a practical choice for many. Despite some comments about the location being slightly tricky for drivers, the consensus remains overwhelmingly positive due to the seamless public transport options available.
Overall, the hotel's location provides a calm yet central base for exploring Melbourne, coupled with great views and essential facilities.
The breakfast experience at Mercure Melbourne Albert Park generally receives positive feedback from guests. Many reviews highlight the breakfast as good, excellent and incredible, often describing it as delicious with a great selection. Guests appreciate the variety of offerings at the buffet breakfast, highlighting the quality and the broad range of food available, including options that cater to children. The setting and atmosphere are often praised, adding to the overall enjoyable experience.
However, there are some mixed opinions regarding value. Some guests feel the breakfast is overpriced, especially relative to the selection provided. There are also mentions of inconsistency in the quality and selection of food with certain items running out or not being replenished quickly enough. Guests with small appetites and specific dietary needs noted the breakfast to be less cost-effective for their requirements. In a few instances, guests report food poisoning and issues with the freshness and taste of some items.
Despite these issues, many guests commend the breakfast for being a good value when included in their stay. Families particularly appreciate the free meals for children and the variety that caters to younger guests. Overall, while there are areas for improvement, the breakfast at Mercure Melbourne Albert Park is generally well-regarded for its quality, range and enjoyable setting.
Mercure Melbourne Albert Park offers mixed dining experiences according to guest reviews. On the positive side, many guests found the food delicious, especially when ordered via room service, which was praised for its quality. The bar downstairs also received commendations for its good food and drinks with some guests highlighting that meals were reasonably priced.
However, the restaurant itself garnered varied feedback. While some reported excellent food and service, others were less satisfied, citing issues like limited menu options, overcooked meals and overpriced dishes. A few reviews mentioned dissatisfaction with the buffet style and the quality of specific dishes, as well as long wait times, particularly for breakfast. Additionally, cleanliness and service inconsistencies were noted and some evenings saw the restaurant not open for dinner, leaving the bar as the only option.
Although the dining options at Mercure Melbourne Albert Park present some challenges, the facility for eating and the occasional excellent meal suggest potential for a satisfying experience when the right choices are made.
Guest reviews of Mercure Melbourne Albert Park reveal a mix of feedback about the hotel's rooms. Generally, the rooms are noted for being clean, tidy and spacious with some guests appreciating the comfortable beds and good views, particularly those overlooking Albert Park Lake. The rooms are described as functional and meeting basic needs with some highlighting the room sizes and the amenities provided as good value for the price.
However, many reviews also point out areas needing improvement. The rooms are frequently described as outdated with worn-out fixtures, dated carpets and broken tiles being common complaints. Cleanliness was a concern for some guests, who reported issues such as mold in the showers, stale smells and occasional lapses in general upkeep. Technical problems like malfunctioning TVs and faulty appliances were also noted.
Service inconsistencies were highlighted, particularly regarding room servicing and readiness at check-in times. Noise from neighboring rooms and the external environment was mentioned, though some reviews reported that soundproofing on higher floors was effective.
Overall, while the Mercure Melbourne Albert Park appears to offer spacious and generally comfortable rooms, it would benefit from some updates and improvements in both its facilities and housekeeping standards.
The beds at Mercure Melbourne Albert Park evoke a range of sentiments among guests. Many visitors found the beds to be very comfortable with some describing the experience as blissful and conducive to an extended stay in bed. The bedding is often regarded as comfy and descriptions such as massive comfortable beds and very comfy bed are common. Extra pillows and blankets are sometimes available upon request, adding to the comfort for some guests. However, not all reviews are positive; several guests experienced discomfort due to beds that were too hard, lumpy or simply not clean. Issues such as bed bugs and stained quilts were also occasionally reported. The pillows received mixed feedback with some finding them too soft or too hard and it seems there may be inconsistencies in their availability. Additionally, some rooms featured two single beds joined together, which wasn't always well-received. Despite these concerns, the overall sentiment towards the beds trends positive with many guests noting a restful night's sleep.
Mercure Melbourne Albert Park boasts a convenient location just across from Albert Park, a highlight for many visitors. Guests appreciated the bright and welcoming entrance, the modern and lovely reception area and friendly, helpful staff who made their stay comfortable. For families, the bathroom setups with showers over baths were especially suitable for children. In general, positive reviews noted that rooms were clean, well kept and tidy with fresh smells and clean linens as part of their experience. The hotel facilities also received praise for their maintenance and cleanliness.
However, these positive experiences were marred by significant issues in other reviews. Several guests reported cleanliness problems, including rooms not being cleaned properly, dusty skirtings and dirty bathrooms with mould and grime. Public areas such as hallways and elevators were noted to be messy and poorly maintained with incidents of rubbish and food left unattended for extended periods. The presence of ants in rooms and issues like dirty bathtubs and stained furniture also raised concerns. Maintenance issues, including leaky taps, dated room furnishings and faulty air conditioning, further detracted from the overall guest experience.
Despite the professional reception and pleasant initial impressions, consistency in maintaining cleanliness and service standards appears to be a notable area for improvement.
The staff at Mercure Melbourne Albert Park receive predominantly positive feedback for their friendliness and professionalism. Many guests found the team to be courteous, welcoming and ready to assist with various needs. The housekeeping and concierge services were often praised for their helpfulness and efficiency and check-in processes were described as excellent and smooth. Specific mention was made of staff like Lorraine and Joshua, who went above and beyond to resolve issues and make guests feel comfortable.
However, it is worth noting that there were some inconsistencies, particularly at the reception desk. While some reception staff were commended for their helpfulness and professionalism, others were described as unhelpful, rude and indifferent. There were occasional reports of receptionists not answering calls and not engaging with guests effectively. Additionally, some guests faced issues with service speed and availability, particularly in terms of housekeeping and restaurant staff.
Overall, while the majority of interactions with the staff at Mercure Melbourne Albert Park were positive and made stays pleasant, there are areas for improvement in consistency and responsiveness, particularly at the reception.
While staying at Mercure Melbourne Albert Park, guests have highlighted several issues with the hotel's WiFi service. The WiFi is often described as weak and unreliable with frequent disconnections. Some guests have pointed out that the internet speed was abysmal and could hardly open a webpage. Additionally, the WiFi is limited as it is available for only two or three devices per room. There have also been instances where the WiFi wasn't working at all or was not freely available, leading to an overall unsatisfactory experience for those who needed consistent and efficient internet access.
Mercure Melbourne Albert Park offers commendable fitness facilities that receive high praise from guests. The gym is widely described as well-equipped, excellent and very good, providing ample amenities for a complete workout experience. With access available throughout the day, visitors find the convenience of free gym access to be an added bonus. Many reviews highlight the gym and pool area as a very nice touch, enhancing the overall experience at the hotel. Some guests specifically mention recommending the gym to friends and family, attesting to its quality.
Despite the favorable comments, a few reviews mentioned difficulties regarding the gym's cleanliness and size, suggesting it was somewhat tiny and occasionally not clean. Directions to locate the gym could also be improved for better accessibility. Nevertheless, the fitness center, along with its good quality gym equipment and flexible hours, stands out as one of the key features appreciated by visitors to Mercure Melbourne Albert Park.
Mercure Melbourne Albert Park offers a variety of pool facilities that are especially suitable for families. The indoor pool is heated, making it a pleasant experience even during cooler days. Guests frequently remarked that the pool was great for kids, who particularly enjoyed it. The pool area is accessible throughout the day and stays open until 11 pm, which many found convenient. The addition of a spa and sauna alongside the pool enhances the relaxation opportunities available.
The pool itself received praise for being clean and well-maintained, though there were occasional comments noting cleanliness issues and strong chemical smells. Some guests also mentioned the pool water being a bit too warm or alternatively, too cold. Despite minor shortcomings, the overall sentiment towards the pool facilities remained positive with many highlighting the pool as a significant highlight of their stay.
Parking options at Mercure Melbourne Albert Park receive mixed reviews from guests. On the positive side, many appreciate the convenience of having onsite parking available with several noting that parking was easy to find and suitable for larger vehicles, including SUVs. The valet parking service is frequently mentioned as handy and offering good value. Some guests have found the parking fees reasonable and the secure parking commendable.
However, a significant number of reviews highlight issues with the cost, describing the parking fees as expensive and sometimes unclear. Guests have reported paying additional charges each time they exit and some experienced confusion with the parking process and signage. The parking situation, particularly when busy, has also been criticized and several guests felt that the arrangements could be better explained. Despite these concerns, the option for discounted rates and free parking to resolve issues is occasionally acknowledged. Overall, while parking at the hotel is seen as practical by many, the fees and clarity of the system leave room for improvement.
Mercure Melbourne Albert Park is well-regarded by families, offering an ideal environment with its family-focused facilities and spacious rooms. The children particularly enjoyed the play area and pool, which were perfect for entertaining toddlers and older kids alike. Many guests appreciated the hotel's emphasis on family, creating a friendly and welcoming atmosphere. The central location, close to tram services, added convenience for family outings.
Breakfast was a hit with young ones, often mentioned alongside their pool enjoyment. While some guests found certain details lacking, such as the absence of a microwave in the room or bedding for cots, the overall experience remained positive due to the helpful and friendly staff. The hotel provides a great spot for family stays with ample space for kids, making it a favorite among frequent visitors for family-related travels and events. The quality of service, comfortable accommodations and convenient setting contribute to its reputation as a family-friendly destination.
Mercure Melbourne Albert Park appears to present a mixed experience for its guests. The hotel is often described as nice and generally offers good facilities that one would expect from a hotel of its type. Its appearance is updated, modern and clean, which aligns with a four-star rating. The rooms in particular meet the standards expected of a four-star hotel, providing a comfortable stay in a city like Melbourne.
However, some guests felt that the hotel did not fully live up to its four-star status with cleanliness being a particular area of concern. A few reviews suggest that the overall feel of the hotel is closer to a three-star establishment, which, coupled with an exorbitant price, could leave some guests feeling that the value does not match the cost. Despite these criticisms, the hotel generally offers the expected amenities and comforts, making it a viable option for travelers seeking a balance of price and quality in Melbourne.
Mercure Melbourne Albert Park has garnered a mixed response from business travelers. Many commend the hotel's strategic location, which is conveniently central and well-suited for business meetings. The business centre and conference facilities have been praised for their cleanliness and professional environment, making it a suitable choice for conferences and events.
However, several guests have pointed out significant issues with the event management and service staff, indicating experiences of slow and disorganized beverage service. Problems have also been reported with swift check-in and check-out processes, which some guests found excessively slow. While it stands out as a good venue with a newer, pleasant ambiance, the lack of business-specific facilities was noted as a drawback for those needing more tailored amenities for their work. Overall, while the hotel is a decent choice for business purposes, improvements in service efficiency could enhance guest satisfaction.
The indoor pool at Mercure Melbourne Albert Park is frequently highlighted as one of the hotel's best facilities. Guests regularly use and appreciate the indoor pool and the accompanying spa area, both described as very good and nicely heated. The pool area significantly enhances the hotel's appeal, despite requiring a walk through the bar or restaurant if staying in the Mercure section, which some find uncomfortable. Nonetheless, the overall sentiment towards the pool area remains positive.
Location Show Map
Location
The hotel is particularly favored by those attending events, whether at the hotel itself, the nearby Alfred Hospital or the Melbourne Grand Prix at Albert Park. The closeness to St. Kilda Beach and the Melbourne Cricket Ground (MCG) adds to the appeal. Additionally, many guests appreciate the convenience of having numerous restaurants and cafes within easy reach.
The location is also commended for its suitability for both leisure and business travelers. The presence of essential amenities such as on-site parking (albeit at a cost) and the ability to access the city without the hustle and bustle, make it a practical choice for many. Despite some comments about the location being slightly tricky for drivers, the consensus remains overwhelmingly positive due to the seamless public transport options available.
Overall, the hotel's location provides a calm yet central base for exploring Melbourne, coupled with great views and essential facilities.
Breakfast
However, there are some mixed opinions regarding value. Some guests feel the breakfast is overpriced, especially relative to the selection provided. There are also mentions of inconsistency in the quality and selection of food with certain items running out or not being replenished quickly enough. Guests with small appetites and specific dietary needs noted the breakfast to be less cost-effective for their requirements. In a few instances, guests report food poisoning and issues with the freshness and taste of some items.
Despite these issues, many guests commend the breakfast for being a good value when included in their stay. Families particularly appreciate the free meals for children and the variety that caters to younger guests. Overall, while there are areas for improvement, the breakfast at Mercure Melbourne Albert Park is generally well-regarded for its quality, range and enjoyable setting.
Dinner
However, the restaurant itself garnered varied feedback. While some reported excellent food and service, others were less satisfied, citing issues like limited menu options, overcooked meals and overpriced dishes. A few reviews mentioned dissatisfaction with the buffet style and the quality of specific dishes, as well as long wait times, particularly for breakfast. Additionally, cleanliness and service inconsistencies were noted and some evenings saw the restaurant not open for dinner, leaving the bar as the only option.
Although the dining options at Mercure Melbourne Albert Park present some challenges, the facility for eating and the occasional excellent meal suggest potential for a satisfying experience when the right choices are made.
Rooms
However, many reviews also point out areas needing improvement. The rooms are frequently described as outdated with worn-out fixtures, dated carpets and broken tiles being common complaints. Cleanliness was a concern for some guests, who reported issues such as mold in the showers, stale smells and occasional lapses in general upkeep. Technical problems like malfunctioning TVs and faulty appliances were also noted.
Service inconsistencies were highlighted, particularly regarding room servicing and readiness at check-in times. Noise from neighboring rooms and the external environment was mentioned, though some reviews reported that soundproofing on higher floors was effective.
Overall, while the Mercure Melbourne Albert Park appears to offer spacious and generally comfortable rooms, it would benefit from some updates and improvements in both its facilities and housekeeping standards.
Beds
Cleanliness
However, these positive experiences were marred by significant issues in other reviews. Several guests reported cleanliness problems, including rooms not being cleaned properly, dusty skirtings and dirty bathrooms with mould and grime. Public areas such as hallways and elevators were noted to be messy and poorly maintained with incidents of rubbish and food left unattended for extended periods. The presence of ants in rooms and issues like dirty bathtubs and stained furniture also raised concerns. Maintenance issues, including leaky taps, dated room furnishings and faulty air conditioning, further detracted from the overall guest experience.
Despite the professional reception and pleasant initial impressions, consistency in maintaining cleanliness and service standards appears to be a notable area for improvement.
Staff
However, it is worth noting that there were some inconsistencies, particularly at the reception desk. While some reception staff were commended for their helpfulness and professionalism, others were described as unhelpful, rude and indifferent. There were occasional reports of receptionists not answering calls and not engaging with guests effectively. Additionally, some guests faced issues with service speed and availability, particularly in terms of housekeeping and restaurant staff.
Overall, while the majority of interactions with the staff at Mercure Melbourne Albert Park were positive and made stays pleasant, there are areas for improvement in consistency and responsiveness, particularly at the reception.
Wi-Fi
Gym
Despite the favorable comments, a few reviews mentioned difficulties regarding the gym's cleanliness and size, suggesting it was somewhat tiny and occasionally not clean. Directions to locate the gym could also be improved for better accessibility. Nevertheless, the fitness center, along with its good quality gym equipment and flexible hours, stands out as one of the key features appreciated by visitors to Mercure Melbourne Albert Park.
Pool
The pool itself received praise for being clean and well-maintained, though there were occasional comments noting cleanliness issues and strong chemical smells. Some guests also mentioned the pool water being a bit too warm or alternatively, too cold. Despite minor shortcomings, the overall sentiment towards the pool facilities remained positive with many highlighting the pool as a significant highlight of their stay.
Parking
However, a significant number of reviews highlight issues with the cost, describing the parking fees as expensive and sometimes unclear. Guests have reported paying additional charges each time they exit and some experienced confusion with the parking process and signage. The parking situation, particularly when busy, has also been criticized and several guests felt that the arrangements could be better explained. Despite these concerns, the option for discounted rates and free parking to resolve issues is occasionally acknowledged. Overall, while parking at the hotel is seen as practical by many, the fees and clarity of the system leave room for improvement.
Family
Breakfast was a hit with young ones, often mentioned alongside their pool enjoyment. While some guests found certain details lacking, such as the absence of a microwave in the room or bedding for cots, the overall experience remained positive due to the helpful and friendly staff. The hotel provides a great spot for family stays with ample space for kids, making it a favorite among frequent visitors for family-related travels and events. The quality of service, comfortable accommodations and convenient setting contribute to its reputation as a family-friendly destination.
4 Star
However, some guests felt that the hotel did not fully live up to its four-star status with cleanliness being a particular area of concern. A few reviews suggest that the overall feel of the hotel is closer to a three-star establishment, which, coupled with an exorbitant price, could leave some guests feeling that the value does not match the cost. Despite these criticisms, the hotel generally offers the expected amenities and comforts, making it a viable option for travelers seeking a balance of price and quality in Melbourne.
Business
However, several guests have pointed out significant issues with the event management and service staff, indicating experiences of slow and disorganized beverage service. Problems have also been reported with swift check-in and check-out processes, which some guests found excessively slow. While it stands out as a good venue with a newer, pleasant ambiance, the lack of business-specific facilities was noted as a drawback for those needing more tailored amenities for their work. Overall, while the hotel is a decent choice for business purposes, improvements in service efficiency could enhance guest satisfaction.
Indoor Pool
Yes, Mercure Melbourne Albert Park has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Melbourne Albert Park.
No, Mercure Melbourne Albert Park doesn't allow dogs.
Yes, parking facilities are available at Mercure Melbourne Albert Park.
Yes, Mercure Melbourne Albert Park has a gym.
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