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Summary of reviewsLumina Suites is a highly recommended choice for travelers seeking a convenient and comfortable stay in the heart of the city. Its central location, just a short walk from Southern Cross Station, makes it easily accessible via public transport and provides guests with effortless proximity to major city attractions like Marvel Stadium and Queen Victoria Market. Despite its centrality, the location is praised for its peacefulness, allowing guests to enjoy vibrant surroundings with tranquility.
The accommodations at Lumina Suites consistently receive high praise for their cleanliness, modernity, and stylish interiors. Guests appreciate the well-equipped apartments, featuring modern kitchens and access to a gym and swimming pool, complemented by spectacular views from higher floors. While some rooms are noted as compact, their thoughtful design is generally appreciated, and larger units cater well to families or groups.
Staff at Lumina Suites are frequently highlighted for their exceptional hospitality, with reviews commending their friendliness, professionalism, and efficiency. Notable mentions of staff members contribute to the positive experiences reported by guests, enhancing the overall sense of being welcomed and valued.
While the WiFi experience presents mixed reviews, with some guests experiencing excellent high-speed connectivity, others reported inconsistencies and unexpected charges. Guests are advised to verify the WiFi terms during their stay.
The swimming pool is often a highlight, offering a relaxing and luxurious experience, particularly appreciated during winter due to its indoor, heated setting. Despite occasional cooler temperatures, the pool remains a beloved feature, characterized by cleanliness and a peaceful ambiance even during busy periods.
Parking options are noted for their convenience and security, though some guests find the associated costs high and navigation within the parking facilities slightly challenging. Guests with specific preferences regarding bedding are encouraged to inquire about options, as feedback on bed comfort varies, with some appreciating the firmness and others finding it too hard.
Overall, Lumina Suites stands out for its modern amenities, strategic location, and attentive service, offering exceptional value for money and ensuring a memorable stay for its guests. Show more
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Categories
Apartment with Swimming Pool
Heated Pool Indoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
4-Star Apartment
Apartment with Indoor Pool
Apartment with Heated Pool
Room Types
One-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment includes a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers a washing machine, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
SOHOThis spacious suite includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This suite is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker, as well as a dining area. The unit has 3 beds.
2 Bed 2 Bath - ViewThis spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker, as well as a dining area. The unit has 2 beds.
2 Bed 1 Bath (Limited View)Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 2 beds.
2 Bed 2 Bath (Limited View)This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.
2 Bed 2 Bath Premium - ViewThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.
Guest Reviews
Location
Lumina Suites boasts an exceptional location in the heart of the city, making it a prime choice for travelers seeking accessibility and convenience. Situated just a short walk from Southern Cross Station, guests can easily access public transport, including trams and the airport SkyBus. The central positioning also places visitors within easy reach of major city attractions, such as Marvel Stadium, Queen Victoria Market, and Flagstaff Gardens. This proximity allows for exploring the vibrant surroundings with minimal effort, whether it's for a leisurely day in the city or catching a game at nearby venues. Guests frequently highlight the sensational views offered from the apartments, which complement the spacious and modern accommodations. The location's quiet nature, despite its centrality, ensures a peaceful stay, enhanced further by the welcoming and helpful staff. With its strategic positioning, Lumina Suites provides a perfect base for experiencing everything the city has to offer.
Rooms
Lumina Suites offers an impressive array of accommodations that consistently receive accolades for their cleanliness, modernity, and comfort. The apartments are widely praised for being well-equipped, providing all the essentials needed for a comfortable stay, including amenities like spacious kitchens with modern appliances, and convenient access to a gym and swimming pool. The suites boast stylish interiors that delight guests with their bright, airy layouts and immaculate presentation.
While some reviews mention that rooms can be compact, many guests find them manageable and are impressed by the utility and thoughtfulness of the design. Larger units are noted for their spaciousness, making them suitable for families or groups, with features like multiple bedrooms, dining areas, and comfortable living spaces. The stunning views from higher floors are frequently highlighted, adding an extra touch of delight to the stay.
Moreover, the staff at Lumina Suites is commended for their friendliness and efficiency, contributing to the overall great experience that many guests report. The location is deemed advantageous, offering easy access to local attractions and transport options. Although there were sporadic mentions of discomfort from hard beds, the overall consensus is that the bedding is generally comfortable.
Guests frequently express intentions to return, indicative of the exceptional value for money and satisfaction they experience during their stay. With its perfect mix of modern amenities, cleanliness, and strategic location, Lumina Suites stands as a preferred choice for travelers seeking both convenience and comfort in their accommodations.
Beds
The beds at Lumina Suites have received mixed feedback from guests. Many travelers praised the beds, describing them as comfortable and clean, with some even finding them extremely comfortable. The variety of reviews suggests a divergence in personal preference, where some guests found the firm mattresses to their liking, considering them comfortable and suitable for a good night's sleep. The soft pillows seem to complement the firmer mattresses for several guests, providing a balanced sleeping experience. However, others mentioned that the mattresses were harder than expected, describing them as extremely firm or even like sleeping on a board, which made the sleeping experience a bit uncomfortable. The bedding quality, although clean, was occasionally criticized for being hard, with a few reports of unpleasant smells from the pillows. Overall, while many guests enjoyed the comfort, those who prefer softer mattresses may wish to inquire about bed options prior to booking.
Cleanliness
Lumina Suites in Melbourne stands out for its consistent emphasis on cleanliness and modern comfort, according to numerous guest reviews. Visitors frequently highlight the impeccably clean and well-equipped apartments, which are described as spacious, stylish, and offering a great value for money. The suites come with all necessary amenities and are praised for their modern furnishings and excellent maintenance. Guests appreciate the quiet, comfortable environment with beautiful views of the city, enhancing their overall experience. The central location provides convenient access to local attractions, including Southern Cross Station, supermarkets, and restaurants. The friendly and accommodating staff further add to the appealing atmosphere of Lumina Suites, making it a highly recommended choice for travelers seeking a clean, comfortable stay in Melbourne. While some isolated comments suggest minor issues with cleanliness, the overwhelmingly positive remarks suggest that the hotel is diligent in maintaining high standards of hygiene and guest satisfaction.
Staff
The guest reviews highlight Lumina Suites as a haven of exceptional hospitality, where the staff's friendliness and professionalism shine through consistently. Guests frequently commend the team for their polite and accommodating demeanor, emphasizing the ease and warmth experienced during interactions at various points, from check-in to concierge services.
Many guests mention the seamless process facilitated by teamwork that is both proficient and personable. The reception staff, including notable mentions of individuals like Danielle, Nic, and David, have made lasting impressions due to their clear communication skills, patience, and genuine courtesy. Check-in and check-out processes are often praised for their efficiency, with staff ensuring guests feel welcomed and valued right from arrival.
Moreover, Lumina Suites' team stands out for its helpfulness and willingness to go above and beyond to ensure guest satisfaction. The concierge service is particularly lauded for their engaging and informative assistance, responding promptly to requests and offering extra support whenever needed.
Overall, the staff at Lumina Suites consistently exude friendliness and competence, making each guest feel respected and cared for, contributing significantly to the positive experiences shared in the reviews.
Wi-Fi
The WiFi experience at Lumina Suites presents a mixed bag for guests. Some rave about the fantastic internet connection, noting it as the fastest they've ever experienced in any accommodation, with absolutely fast and excellent service that stands out. However, other guests encountered issues such as unstable WiFi, internet not being available in rooms, or the connection not working reliably. There were also complaints about the free WiFi not functioning after the first day and unexpected charges for internet services, leaving some guests displeased with additional fees they hadn't anticipated. While the high-speed connectivity impresses a portion of visitors, others face inconsistent service and communication challenges regarding charges.
Pool
Located in the heart of Melbourne, Lumina Suites offers guests an exceptional pool experience that often becomes the highlight of their stay. The hotel features a spacious and clean swimming pool, set amidst impressive facilities including a gym, which collectively enhance the overall visit. Guests repeatedly praise the pool area as amazing and fantastic, with a size that invites relaxation and leisurely laps. The indoor setting is particularly appreciated, providing comfort and accessibility regardless of the season, especially during winter when the heated pool option is a welcome feature.
For many, the pool at Lumina Suites encapsulates a mix of luxury and fun, particularly enjoyable for families with children. The pool is frequently described as lovely and wonderful, perfect for unwinding after exploring Melbourne's city sights. Even during busy school holidays, guests often had the pool to themselves, contributing to a peaceful retreat in the bustling city. The pool area's cleanliness and maintenance are recurrent themes, adding to the positive experience and ensuring a safe environment.
While some reviews note a cooler pool temperature, the overall consensus underscores the outstanding nature of the pool facilities. Besides the allure of the pool itself, the hotel’s location and beautiful city views are also appreciated, enhancing the Lumina Suites experience with scenic charm. Despite a few minor inconveniences, like accessing different towers for pool use, guests express desires to return, clearly captivated by the inviting and relaxing pool ambiance that complements their memorable Melbourne visit.
Parking
Lumina Suites offers a variety of parking options, including secure underground parking, which many guests find convenient and a key reason for their choice of accommodation. The on-site parking provides ease for checking in and out, making it a practical choice for travelers with cars. The secured parking options are generally appreciated, particularly by those with larger vehicles like SUVs, with some guests even noting the ability to park right in front of their rooms.
Although praised for its convenience and security, the cost of parking was noted as a downside by some visitors. The fees, though described as steep by a few, were often regarded as worth it due to the difficulty of finding affordable parking in the surrounding area. Additionally, while the on-site parking is convenient, navigating the parking facilities can be challenging. Some guests experienced confusion with the parking layout, inadequate signage, and unclear instructions, which detracted from their overall experience.
Overall, while Lumina Suites provides valuable and secure parking options, prospective guests should budget for parking costs and be aware of the potential for logistical challenges within the parking facilities.
Yes, Lumina Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Lumina Suites.
No, Lumina Suites doesn't allow dogs.
Yes, parking facilities are available at Lumina Suites.