Melaka2.21111200,
102.24690500,
No 20 & 22, Jalan Lagenda 3, Taman 1 Lagenda(Show on Map)
7.1
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsRivero Boutique Hotel Melaka is widely recognized for its exceptional location, offering guests a strategic and convenient base. Nestled in a tranquil area, the hotel is close to major shopping complexes like AEON Bandaraya Melaka and various eateries, making it an ideal spot for those who enjoy shopping and dining. Guests find the easy accessibility and straightforward parking arrangements particularly beneficial and the hotel's proximity to the Melaka Sentral bus station and major roads facilitate effortless travel in and around the city. Renowned spots like Jonker Street and the Malacca River are just a short drive away, further adding to the location's appeal.
Many guests appreciate the hotel's cleanliness, well-maintained facilities and friendly staff, which contribute to a positive overall experience. The rooms, while generally clean and comfortable with effective air conditioning, receive mixed reviews due to concerns about room size and soundproofing. Some visitors note issues with cleanliness, such as dusty surfaces and unchanged linens upon check-in, along with functional problems like unresponsive plugs and dripping water from toilet bowls. Despite these drawbacks, the strategic location near restaurants and retail stores adds convenience for travelers.
Cleanliness standards at the hotel are largely commendable with several guests praising the clean rooms, cold air conditioning and fast-flowing showers. However, inconsistencies in maintaining cleanliness and attending to facility issues have been noted by some visitors.
The staff at Rivero Boutique Hotel Melaka generally receive positive reviews for their friendliness and helpfulness, especially the daytime reception and room service teams. Efficient check-in and check-out processes and accommodating front desk staff enhance the guest experience. Nonetheless, there are notable concerns about the night shift staff, who have been described as unfriendly and inattentive.
While the hotel provides free wifi, connectivity and stability issues are frequently mentioned with some guests experiencing weak or unstable connections. This makes it less ideal for activities requiring high-speed internet.
For families, the hotel offers budget-friendly accommodations but faces criticism for the small size of its superior rooms, which may feel cramped for those with children. Proximity to a family mart adds convenience, although larger families may find the spaces less accommodating.
The quality of beds at the hotel garners mixed feedback. Many guests find the beds comfortable and conducive to a good night's sleep, but issues like dusty or stained bedding, musty smells and poor quality mattresses and pillows are recurrent problems. Single beds, in particular, seem in need of improvement.
In summary, Rivero Boutique Hotel Melaka is favored for its strategic location, friendly staff and generally clean environment. However, improvements in room size, cleanliness consistency, soundproofing, wifi connectivity and bedding quality would significantly enhance the guest experience. Show more
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Categories
Boutique-style Hotel
Family Friendly Hotel
Cheap Hotel
3-Star Hotel
Room Types
Standard Twin RoomThe twin room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower. The twin room features a safe deposit box, an electric kettle, tumble dryer, a tiled floor and a flat-screen TV. The unit has 2 beds.
Superior Queen RoomThe double room offers air conditioning, a wardrobe, a terrace with river views as well as a private bathroom boasting a shower. The unit has 1 bed.
Standard Queen RoomThe double room offers air conditioning and a wardrobe, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Superior Triple RoomThe triple room provides air conditioning, a wardrobe, a terrace with river views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Standard Triple RoomThe triple room features air conditioning and a wardrobe, as well as a private bathroom boasting a shower. The unit has 2 beds.
Superior Family RoomThis air-conditioned family room has a private bathroom, a wardrobe, a safe deposit box as well as a terrace. The unit has 2 beds.
Guest Reviews
7.1
Good
Location
Rivero Boutique Hotel Melaka boasts an exceptional location receiving widespread praise for its strategic positioning and convenience. The hotel is nestled in a quiet area away from the hustle and bustle of tourist spots, yet remains within close proximity to several key attractions and amenities. Guests appreciate its closeness to AEON Bandaraya Melaka and various other shopping complexes, making it an ideal spot for those who enjoy shopping and dining.
The hotel's surrounding area is dotted with numerous eateries, providing a wide selection of culinary options, from local delicacies to international cuisine. This makes food hunting a breeze with many restaurants located within walking distance. Additionally, the presence of shopping malls across the street enhances the convenience for guests needing to pick up essentials or indulge in some retail therapy.
Many reviews highlight the hotel's easy accessibility and straightforward parking arrangements, creating a stress-free experience for those arriving by car. The location is also praised for its connectivity, being near the Melaka Sentral bus station and major roads, which facilitates easy travel to and from other parts of the city. Notably, it is just a short drive to renowned spots like Jonker Street and the Malacca River, making it a solid choice for both leisure and essential activities.
The area around the hotel is described as not too crowded and relatively tranquil, offering a relaxing ambiance while still maintaining closeness to the vibrant heart of the city. Additionally, the hotel's cleanliness and well-maintained facilities, combined with friendly staff, add to the positive experience of staying here.
Overall, Rivero Boutique Hotel Melaka’s location is widely appreciated for its strategic positioning, accessibility and abundance of nearby amenities, making it a favored choice among travelers seeking both convenience and comfort.
Rooms
Tucked away in Melaka, Rivero Boutique Hotel offers mixed experiences with its rooms. While many commend the rooms for being clean, neat and comfortable with effective air conditioning and convenient amenities like comfortable beds and spacious areas for some, others highlight concerns primarily about room size and cleanliness. Some guests noted issues with cleanliness upon check-in, pointing out dusty surfaces and unchanged linens, while others experienced smelly rooms and faulty fixtures.
The bathrooms were generally reported as clean but often small and the absence of essentials such as toilet paper, face tissues and mirrors was inconvenient for some. Despite the rooms being tidy, the lack of soundproofing led to a less restful sleep for several guests. Others found rooms without windows claustrophobic.
The hotel's strategic location near restaurants and retail stores added a layer of convenience for travelers. However, certain functional issues like unresponsive plugs and dripping water from the toilet bowl detracted from the overall experience.
In summary, while Rivero Boutique Hotel Melaka provides a comfortable stay for some visitors, especially those in larger or upgraded rooms, there are areas needing improvement, particularly regarding room size, cleanliness and soundproofing.
Beds
Rivero Boutique Hotel Melaka offers guests a mixed experience when it comes to the quality of its beds. On the positive side, many guests found the beds to be comfortable with several noting that both the bed and mattress were cozy enough to offer a good night's sleep. There were also mentions of clean and comfy beds, indicating that some rooms do meet a higher standard of cleanliness and comfort.
However, there are significant areas for improvement. A recurring issue noted by guests is the inconsistency in cleanliness. Some bedsheets and pillowcases appeared dusty or stained and there were instances where bedding smelled musty or appeared unchanged. Problems extended to the quality of the bedding materials; some guests found pillows too high, hard or thin, while others reported lumpy and uneven pillows.
Single beds, in particular, seem to need attention with several guests calling them uncomfortable and in need of replacement. Mattresses were another point of concern with some described as stained, sunken or too hard, causing restless nights for certain guests. Additionally, issues like bed frames obstructing dressers and ants on the bed were also brought up.
While the hotel does offer a budget-friendly option, the feedback suggests that improvements in bed maintenance and cleanliness would significantly enhance the guest experience.
Cleanliness
Rivero Boutique Hotel Melaka has received mixed reviews regarding its cleanliness. Many guests appreciate the hotel's overall cleanliness with clean rooms, cold air conditioning and fast-flowing showers being frequently highlighted. The hotel is commended for its convenient location near shopping malls and food stalls and for its friendly staff and generally comfortable rooms. Some visitors found the rooms to be very neat and fragrant.
However, several reviews indicate areas needing improvement, such as occasional dust and unclean surfaces in the rooms and bathrooms, which were found to be dusty, smelly or even cramped. Some guests experienced issues with dusty bedding, broken lights and non-functional air conditioning. Concerns were also expressed about the lack of thorough cleaning during stays and issues with hotel facilities.
In summary, while the Rivero Boutique Hotel offers a convenient and generally clean environment, there is room for improvement in maintaining consistent cleanliness and attending to facility issues to enhance guest satisfaction.
Staff
Rivero Boutique Hotel Melaka receives mixed reviews regarding its staff. The overall sentiment is positive with many guests noting the friendly and helpful nature of the reception and room service staff. Several guests appreciated the efficient check-in and check-out processes and mentioned that the staff were polite and responsive. The front desk team was particularly commended for being helpful and accommodating, even allowing early check-ins.
However, there are notable concerns about the behavior of the night shift staff, described by multiple reviewers as unfriendly, arrogant and inattentive. Some guests remarked that the night staff seemed disengaged, often seen playing with their phones instead of attending to guests. Reports of staff opening doors early in the morning, causing disturbances and an occasional lack of welcoming smiles or conversations, paint a less favorable picture for some visitors. While the staff's overall attitude received praise from some, others highlighted a need for improved training and customer service.
In summary, the daytime team at Rivero Boutique Hotel Melaka is generally praised for their friendliness and helpfulness, while the night staff's service quality appears inconsistent and requires attention.
Wi-Fi
Rivero Boutique Hotel Melaka provides basic, functional wifi that may suffice for short stays with free access throughout the hotel. Despite this, numerous guests have reported issues with the connectivity and stability of the wifi, noting that it often does not function properly or fails to connect, especially in certain rooms. Users may experience weak or unstable connections, making it less reliable for activities that require high-speed internet. While the wifi is a convenient addition, those needing a strong, consistent connection might find it lacking.
Family
Rivero Boutique Hotel Melaka offers a mixed experience for families with children. While it is praised as a nice family accommodation suitable for a small family on a low budget, many reviewers highlight significant concerns regarding room size. The superior rooms are described as tiny and cramped, making them less ideal for families, especially those with little ones who need space for play and movement. However, the hotel's proximity to a family mart next door is considered convenient for families. Overall, while budget-friendly, the hotel may not be the best option for larger families or those needing more spacious accommodations.
No, Rivero Boutique Hotel Melaka doesn't have any pool.
No, a spa isn't available at Rivero Boutique Hotel Melaka.
No, Rivero Boutique Hotel Melaka doesn't allow dogs.
No, parking facilities aren't available at Rivero Boutique Hotel Melaka.
No, Rivero Boutique Hotel Melaka doesn't have a gym.