Hallmark Leisure Hotel
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Summary of reviewsHallmark Leisure Hotel, located in the heart of Malacca, boasts a prime location that delights visitors eager to explore the city's vibrant attractions. Situated close to Jonker Street and other notable landmarks like Jonker Walk, the Melaka River and Dutch Square, the hotel offers guests the convenience of being within walking distance of the city's main highlights. The strategic positioning allows for easy access to local amenities such as popular eateries, supermarkets and transport links, blending accessibility with comfort. Its quieter setting off the main roads ensures a peaceful stay without straying too far from the city's buzz, which is widely appreciated by travelers.
The room offerings cater to different needs and are generally praised for their cleanliness, spaciousness and comfort. Many guests enjoy the comfortable beds, well-maintained bathrooms and in-room amenities such as air conditioning, clean towels and steam irons. The large family suites, in particular, provide ample space that families appreciate. However, some issues with maintenance, noise insulation and inconsistencies in room size and cleanliness are noted but do not significantly detract from the overall favorable impressions of the accommodations.
Though the hotel scores well on cleanliness with mostly positive feedback on tidy and well-maintained rooms, there are occasional lapses in housekeeping that call for more consistent practices. Some reported issues include stained carpets, musty smells and outdated fixtures. Despite these sporadic setbacks, the diligent housekeeping team helps maintain an acceptable standard for the majority of guests.
The staff at Hallmark Leisure Hotel receives predominantly positive reviews for their friendliness and responsiveness. Many guests commend the smooth check-in and check-out processes, as well as the helpful attitude of the receptionists. There are isolated reports of less favorable interactions, but generally, the staff's courteous and efficient service contributes positively to the overall experience.
For families, the hotel is highly regarded with spacious family suites that comfortably accommodate larger groups and a location that offers easy access to local attractions. The tranquil surroundings provide a relaxing retreat after a day of sightseeing, making it an ideal choice for those traveling with children.
Guests also appreciate the hotel's proximity to nightlife, enjoying the vibrant atmosphere of nearby Jonker Walk and riverfront views. The hotel's location ensures that entertainment options are never too far away while maintaining a peaceful ambiance within the property itself.
WiFi connectivity at the hotel receives mixed reviews. Some guests find the service satisfactory and functional, while others report issues with unstable and weak signals. This inconsistency suggests that WiFi performance could benefit from further enhancement.
Finally, as a three-star hotel, Hallmark Leisure Hotel offers a fair balance of comfort and affordability. The facilities meet standard expectations and the overall value for price is appreciated by those who do not seek luxury but rather a dependable and budget-friendly option. Business travelers also find the hotel well-suited to their needs, though the rooms might not be ideal for conducting meetings.
Overall, Hallmark Leisure Hotel stands out for its excellent location, spacious and comfortable rooms, friendly staff and family-friendly atmosphere. Minor areas for improvement include WiFi reliability, consistent housekeeping and room maintenance, but it remains a commendable choice for travelers looking to explore Malacca while staying within budget.
Categories
The room offerings cater to different needs and are generally praised for their cleanliness, spaciousness and comfort. Many guests enjoy the comfortable beds, well-maintained bathrooms and in-room amenities such as air conditioning, clean towels and steam irons. The large family suites, in particular, provide ample space that families appreciate. However, some issues with maintenance, noise insulation and inconsistencies in room size and cleanliness are noted but do not significantly detract from the overall favorable impressions of the accommodations.
Though the hotel scores well on cleanliness with mostly positive feedback on tidy and well-maintained rooms, there are occasional lapses in housekeeping that call for more consistent practices. Some reported issues include stained carpets, musty smells and outdated fixtures. Despite these sporadic setbacks, the diligent housekeeping team helps maintain an acceptable standard for the majority of guests.
The staff at Hallmark Leisure Hotel receives predominantly positive reviews for their friendliness and responsiveness. Many guests commend the smooth check-in and check-out processes, as well as the helpful attitude of the receptionists. There are isolated reports of less favorable interactions, but generally, the staff's courteous and efficient service contributes positively to the overall experience.
For families, the hotel is highly regarded with spacious family suites that comfortably accommodate larger groups and a location that offers easy access to local attractions. The tranquil surroundings provide a relaxing retreat after a day of sightseeing, making it an ideal choice for those traveling with children.
Guests also appreciate the hotel's proximity to nightlife, enjoying the vibrant atmosphere of nearby Jonker Walk and riverfront views. The hotel's location ensures that entertainment options are never too far away while maintaining a peaceful ambiance within the property itself.
WiFi connectivity at the hotel receives mixed reviews. Some guests find the service satisfactory and functional, while others report issues with unstable and weak signals. This inconsistency suggests that WiFi performance could benefit from further enhancement.
Finally, as a three-star hotel, Hallmark Leisure Hotel offers a fair balance of comfort and affordability. The facilities meet standard expectations and the overall value for price is appreciated by those who do not seek luxury but rather a dependable and budget-friendly option. Business travelers also find the hotel well-suited to their needs, though the rooms might not be ideal for conducting meetings.
Overall, Hallmark Leisure Hotel stands out for its excellent location, spacious and comfortable rooms, friendly staff and family-friendly atmosphere. Minor areas for improvement include WiFi reliability, consistent housekeeping and room maintenance, but it remains a commendable choice for travelers looking to explore Malacca while staying within budget.
Hotel near Nightlife Spots
Situated off Jalan Kubu on Jalan Portugis, Hallmark Leisure Hotel is near Jonker Street, providing access to its night market and surrounding nightlife.
Cheap Hotel
Hallmark Leisure Hotel is located off Jalan Kubu and offers a budget-friendly option. Its location provides convenient access to local attractions.
3-Star Hotel
Hallmark Leisure Hotel is well-situated and offers comfortable lodging options. Its proximity to key attractions and amenities makes it a practical choice for tourists seeking a balance of convenience and value.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Guest Reviews
Nestled in the heart of Malacca, the Hallmark Leisure Hotel boasts an enviable location, making it a prime choice for visitors keen on exploring the city's vibrant attractions. Situated a mere walking distance from the bustling Jonker Street, guests find themselves just a step away from cultural treasures like Jonker Walk, the Melaka River and the historic Dutch Square. The hotel's strategic positioning affords easy access to a plethora of local attractions, popular eateries and the mesmerizing riverside.
Travelers appreciate the convenience of being close to the city center with the added advantage of a quieter setting just off the main roads, ensuring a peaceful stay while still being near the action. The proximity to essential amenities like local food stores, supermarkets and transport links further enhances its appeal, offering a perfect blend of accessibility and comfort.
Numerous reviews highlight how the hotel's central location allows for leisurely walks to many sightseeing spots, including notable places like the Red House and Chicken Street. Guests commend the hotel for its short distance to the river walk and various bars, ensuring entertainment options are never too far away. With everything just a brief stroll from the front door, the hotel's excellent location stands out as its most celebrated feature, promising a convenient and enjoyable stay in the heart of Malacca.
The Hallmark Leisure Hotel presents a mixed experience when it comes to breakfast offerings. While some guests have praised the breakfast, describing it as nice and worth it, others have faced disappointment due to the unavailability of this service. A number of reviewers noted that despite breakfast being advertised on the hotel's website and booking platforms, it was not provided during their stay with some being informed upon arrival that the cafe or restaurant was closed. This inconsistency has left some feeling dissatisfied, especially since there were no alternative arrangements or vouchers offered at check-in. The hotel's breakfast service is currently not available, but the overall stay experience is considered good. Improvements in breakfast availability would enhance the overall value for guests.
Nestled near Melaka center and the river, Hallmark Leisure Hotel offers an array of room choices that cater to different needs. Many guest reviews highlight the cleanliness and comfort of the rooms, noting that they are spacious, clean and well-maintained. The beds are often described as comfortable, providing a cozy retreat after a day of exploration. Guests appreciate amenities like clean towels, steam irons and ironing boards available in the rooms.
Further positive remarks focus on the large family suites and the general spaciousness of the accommodations. The bathrooms are praised for being spacious and equipped with good hot water facilities. The air conditioning is frequently mentioned as easy to control, adding to the comfortable ambiance. Rooms with air conditioning are highlighted as very comfortable and some are lauded for having all necessary amenities for a decent stay.
However, there are some consistent criticisms. Many guests have found the rooms smaller than expected or portrayed in photos. Sound insulation is a recurring issue with noise from neighboring rooms or the road disturbing the peace. Several reviews mention maintenance issues such as broken bathroom fixtures, malfunctioning mini-fridges and outdated furniture. The cleanliness of some rooms was questioned with instances of moldy smells, dirty carpets and overall inadequate upkeep cited.
Parking space at the hotel is limited and internet connectivity is frequently reported as poor. Despite these setbacks, the staff's friendliness and helpfulness are often praised, contributing positively to the overall experience.
Overall, Hallmark Leisure Hotel offers a mixed bag; it provides spacious, comfortable rooms with friendly service but struggles with maintenance and cleanliness in some areas. For those looking for a budget-friendly stay with easy access to local attractions, it remains a decent choice, provided that they manage their expectations regarding room condition and amenities.
The Hallmark Leisure Hotel receives generally positive reviews regarding its beds with many guests highlighting the comfort and cleanliness as standout features. A number of visitors specifically praised the beds for being comfy and the pillows fluffy, contributing to an overall comfortable sleep experience. The bedding is often noted for being smooth and clean and several guests appreciated the provision of more than one pillow per bed.
However, the reviews indicate some inconsistencies. While many found the beds to be very comfortable, others commented on them being too hard or stiff. There are also mentions of issues with cleanliness such as unchanged bed sheets, smelly bedsheets with stains and even reports of bedbugs in a few instances.
The room configurations were appreciated, especially the family suites which can accommodate up to 10 people. Despite some negative comments about bed hardness and occasional maintenance issues, the prevailing sentiment suggests that the beds contribute positively to the overall stay at the hotel.
Hallmark Leisure Hotel presents a mixed bag when it comes to cleanliness with several guests highlighting both positive and negative aspects. On the bright side, many reviewers appreciated the clean and spacious rooms along with well-maintained bathrooms. Housekeeping is noted to be diligent with some guests describing the accommodations as very clean, tidy and comfortable. The bedding overall received praise for being clean and inviting.
However, multiple issues detract from the overall experience. Many guests pointed out dirty and stained carpets in both the rooms and hallways with some mentioning musty smells, dust and even mold. The presence of hair in the bed and dirty corridors were also recurring complaints. Bathrooms, while often clean, sometimes had fixtures that were rusty, poorly maintained or issuing unpleasant odors. Additionally, some guests reported issues with cleaning services being subpar on several occasions, finding dust and even remnants from previous guests.
Overall, while the hotel manages to maintain an acceptable standard of cleanliness for many guests, there are frequent lapses that highlight a need for more consistent and thorough cleaning practices. Effective housekeeping efforts exist, but there is a clear call for regular maintenance and attention to detail to improve the guest experience significantly.
Visitors to the Hallmark Leisure Hotel have shared a mix of experiences regarding the hotel's staff. The majority of reviewers commend the staff for their friendliness and efficiency, highlighting smooth check-in and check-out processes and quick problem resolution. Many guests found the front desk staff to be particularly welcoming and helpful with specific mentions of diligent receptionists providing prompt assistance and an overall good attitude.
However, not all reviews were positive. Some guests encountered staff that were described as unfriendly, unhelpful and occasionally rude. There were isolated reports of certain employees exhibiting a lack of professionalism, such as an indifferent receptionist and a rude male employee. A few reviewers noted a lack of smiles and welcoming demeanor from some staff members, which affected their overall experience.
Housekeeping services received mixed remarks; while some guests praised the housekeeping team for their excellent service, others felt it required significant improvement. Despite these varied experiences, the hotel's staff were largely seen as friendly by a good number of guests.
In conclusion, the Hallmark Leisure Hotel's staff generally earned positive feedback for their friendly and responsive nature, though occasional lapses in service and professionalism were reported by some visitors.
The Hallmark Leisure Hotel offers a mixed experience when it comes to WiFi connectivity. Positive reviews highlight that WiFi is provided and accessible in all rooms with some guests mentioning it works quite well and is very good depending on the room location. There have been mentions of good performance of the internet in certain instances. However, a significant number of reviews report issues such as unstable connections, weak and slow signals and the WiFi not being functional at times. Some guests have experienced frequent disconnections and difficulties in connecting to the WiFi at all. Overall, while there are periods of good connectivity, the WiFi service at Hallmark Leisure Hotel seems to have room for improvement to ensure consistent and reliable access for all guests.
Hallmark Leisure Hotel in Malacca has garnered positive feedback from families, making it a great choice for those traveling with children. Many guests have highlighted that the rooms are spacious, offering enough space for a family of four with some rooms accommodating even larger families of up to 5-6 people. The family suites are noted for their generous size, allowing children to run around freely.
The hotel’s convenient location, close to Jonker Walk, adds to its appeal, giving families easy access to local attractions within walking distance. Additionally, the hotel's quiet surroundings provide a peaceful retreat after a busy day exploring the city.
While some feedback mentioned the need for improved lighting in the bathrooms and noted that the room might feel small for larger bodies or very large families, the overall sentiment remained favorable. The indoor café downstairs and the family-friendly atmosphere contribute to a comfortable stay for guests of all ages.
Located conveniently close to the Riverwalk, Hallmark Leisure Hotel offers easy access to an exciting nightlife. Guests particularly appreciate the proximity to the vibrant Jonker Walk with its bustling night market just a short 10-minute stroll away, perfect for those looking to enjoy local street food and shopping. The nearby bars provide a lively atmosphere, contributing to the area's energetic vibe.
The illuminated riverfront adds to the charm of the evening scene, offering picturesque views as the sun sets. Although the surroundings can get busy, especially during events like New Year’s celebrations, the hotel itself maintains a peaceful ambiance, shielding guests from the nighttime noise. This makes it an excellent choice for those who wish to be near the action without sacrificing tranquility.
However, the area can be quieter and darker at night in certain spots, which may feel lonely to some. Despite this, the hotel's strategic location near numerous restaurants and nightlife spots ensures that there are always plenty of dining and entertainment options just a few steps away. The blend of convenience, vibrant nightlife and serene nightly views makes Hallmark Leisure Hotel a noteworthy option for visitors keen on exploring the local nightlife.
Hallmark Leisure Hotel offers a satisfactory experience that aligns well with the expectations of a three-star hotel. Guests generally find the rooms comfortable and the amenities adequate for the hotel’s rating. The facilities meet leading hotel standards and the overall value for the price is appreciated by many, considering it a good option for those who do not heavily prioritize luxury on their trips. While some issues like old towels and occasional lapses in housekeeping were noted, the hotel is regarded as clean and affordable, presenting a fair quality-price ratio. Although parking can be a challenge, the safety deposit and reasonable pricing make it a commendable choice for budget-conscious travelers. Overall, it is considered a basic, standard three-star hotel that offers decent facilities and services suitable for the price range.
The Hallmark Leisure Hotel offers several conveniences for business travelers, including a strategic location and easy access to the hotel. It is equipped with facilities that meet leading hotel standards and provides a quiet environment, making it suitable for those on business trips. Essential services such as safety deposit options and refundable deposits enhance the overall experience. Housekeeping services are available upon request. While there are plenty of parking spaces nearby, the parking lot itself has received some negative feedback and the desk service from the parking area can be slow. The rooms may not be ideal for conducting business meetings. Additionally, service quality tends to decline after hours.
Hallmark Leisure Hotel has been praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel's location allows for easy access to the city's attractions, even during busy hours. Wheelchair users can navigate the premises comfortably thanks to the accessible facilities. The bathrooms have been noted as sufficient for guests with disabilities. Guests frequently mention the kindness and helpfulness of the receptionist, which adds to the overall positive experience. However, it's worth noting that while the hotel provides the essential amenities, it is an older establishment and some features, like the refrigerator, may not be up to par. Despite these minor drawbacks, the availability of hot water is a valued convenience.
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Location
Travelers appreciate the convenience of being close to the city center with the added advantage of a quieter setting just off the main roads, ensuring a peaceful stay while still being near the action. The proximity to essential amenities like local food stores, supermarkets and transport links further enhances its appeal, offering a perfect blend of accessibility and comfort.
Numerous reviews highlight how the hotel's central location allows for leisurely walks to many sightseeing spots, including notable places like the Red House and Chicken Street. Guests commend the hotel for its short distance to the river walk and various bars, ensuring entertainment options are never too far away. With everything just a brief stroll from the front door, the hotel's excellent location stands out as its most celebrated feature, promising a convenient and enjoyable stay in the heart of Malacca.
Breakfast
Rooms
Further positive remarks focus on the large family suites and the general spaciousness of the accommodations. The bathrooms are praised for being spacious and equipped with good hot water facilities. The air conditioning is frequently mentioned as easy to control, adding to the comfortable ambiance. Rooms with air conditioning are highlighted as very comfortable and some are lauded for having all necessary amenities for a decent stay.
However, there are some consistent criticisms. Many guests have found the rooms smaller than expected or portrayed in photos. Sound insulation is a recurring issue with noise from neighboring rooms or the road disturbing the peace. Several reviews mention maintenance issues such as broken bathroom fixtures, malfunctioning mini-fridges and outdated furniture. The cleanliness of some rooms was questioned with instances of moldy smells, dirty carpets and overall inadequate upkeep cited.
Parking space at the hotel is limited and internet connectivity is frequently reported as poor. Despite these setbacks, the staff's friendliness and helpfulness are often praised, contributing positively to the overall experience.
Overall, Hallmark Leisure Hotel offers a mixed bag; it provides spacious, comfortable rooms with friendly service but struggles with maintenance and cleanliness in some areas. For those looking for a budget-friendly stay with easy access to local attractions, it remains a decent choice, provided that they manage their expectations regarding room condition and amenities.
Beds
However, the reviews indicate some inconsistencies. While many found the beds to be very comfortable, others commented on them being too hard or stiff. There are also mentions of issues with cleanliness such as unchanged bed sheets, smelly bedsheets with stains and even reports of bedbugs in a few instances.
The room configurations were appreciated, especially the family suites which can accommodate up to 10 people. Despite some negative comments about bed hardness and occasional maintenance issues, the prevailing sentiment suggests that the beds contribute positively to the overall stay at the hotel.
Cleanliness
However, multiple issues detract from the overall experience. Many guests pointed out dirty and stained carpets in both the rooms and hallways with some mentioning musty smells, dust and even mold. The presence of hair in the bed and dirty corridors were also recurring complaints. Bathrooms, while often clean, sometimes had fixtures that were rusty, poorly maintained or issuing unpleasant odors. Additionally, some guests reported issues with cleaning services being subpar on several occasions, finding dust and even remnants from previous guests.
Overall, while the hotel manages to maintain an acceptable standard of cleanliness for many guests, there are frequent lapses that highlight a need for more consistent and thorough cleaning practices. Effective housekeeping efforts exist, but there is a clear call for regular maintenance and attention to detail to improve the guest experience significantly.
Staff
However, not all reviews were positive. Some guests encountered staff that were described as unfriendly, unhelpful and occasionally rude. There were isolated reports of certain employees exhibiting a lack of professionalism, such as an indifferent receptionist and a rude male employee. A few reviewers noted a lack of smiles and welcoming demeanor from some staff members, which affected their overall experience.
Housekeeping services received mixed remarks; while some guests praised the housekeeping team for their excellent service, others felt it required significant improvement. Despite these varied experiences, the hotel's staff were largely seen as friendly by a good number of guests.
In conclusion, the Hallmark Leisure Hotel's staff generally earned positive feedback for their friendly and responsive nature, though occasional lapses in service and professionalism were reported by some visitors.
Wi-Fi
Family
The hotel’s convenient location, close to Jonker Walk, adds to its appeal, giving families easy access to local attractions within walking distance. Additionally, the hotel's quiet surroundings provide a peaceful retreat after a busy day exploring the city.
While some feedback mentioned the need for improved lighting in the bathrooms and noted that the room might feel small for larger bodies or very large families, the overall sentiment remained favorable. The indoor café downstairs and the family-friendly atmosphere contribute to a comfortable stay for guests of all ages.
Nightlife
The illuminated riverfront adds to the charm of the evening scene, offering picturesque views as the sun sets. Although the surroundings can get busy, especially during events like New Year’s celebrations, the hotel itself maintains a peaceful ambiance, shielding guests from the nighttime noise. This makes it an excellent choice for those who wish to be near the action without sacrificing tranquility.
However, the area can be quieter and darker at night in certain spots, which may feel lonely to some. Despite this, the hotel's strategic location near numerous restaurants and nightlife spots ensures that there are always plenty of dining and entertainment options just a few steps away. The blend of convenience, vibrant nightlife and serene nightly views makes Hallmark Leisure Hotel a noteworthy option for visitors keen on exploring the local nightlife.
3 Star
Business
Accessible
No, Hallmark Leisure Hotel doesn't have any pool.
No, a spa isn't available at Hallmark Leisure Hotel.
No, Hallmark Leisure Hotel doesn't allow dogs.
No, parking facilities aren't available at Hallmark Leisure Hotel.
No, Hallmark Leisure Hotel doesn't have a gym.
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