ExcluSuites Malacca @ The Wave Residence
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Summary of reviewsExcluSuites Malacca @ The Wave Residence is celebrated for its strategic and convenient location near the heart of Melaka, close to attractions such as Jonker Street, Klebang Beach and the city center. Guests appreciate the ease of access to shops, eateries and local street food with nearby amenities including restaurants, cafes, supermarkets and pharmacies adding to its allure. The location offers a vibrant yet tranquil atmosphere and excellent value for money, making it a popular choice for travelers.
The rooms are praised for their spaciousness, comfort and suitability for families with many enjoying scenic sea views from some balconies. The accommodations provide a good range of basic facilities such as air conditioning, hot showers, microwaves, stoves and washing machines with duplex apartments suitable for larger groups. However, there are notable concerns regarding cleanliness and maintenance with some guests reporting issues like musty smells, mold, dirty bathrooms and broken furniture.
Cleanliness presents a mixed picture. While many guests find the property clean and well-maintained, others point out problems such as dirty floors, stained bedsheets and unpleasant odors. Cockroach sightings and malfunctioning fixtures are recurrent issues.
The staff generally receive positive feedback for their friendliness and helpfulness, notably during the check-in process. However, security personnel are often described as strict and sometimes disrespectful, particularly regarding pool usage rules.
The Wi-Fi service appears to be a weak point with many units experiencing connectivity issues or lacking Wi-Fi entirely, affecting guests' ability to enjoy online amenities.
The swimming pool is a popular feature, especially among families. It is clean and well-maintained, although stringent booking requirements and pool management rules can be inconvenient.
Parking is another area where the residence falls short. Availability is limited and often crowded, particularly on weekends and peak times, causing inconvenience for guests.
Beds and bedding quality receive mixed reviews. While some find the beds comfortable, issues such as dirty and smelly bed linen, hard or old mattresses and uncomfortable sofa beds are frequently mentioned.
In summary, ExcluSuites Malacca @ The Wave Residence offers a strategically located and generally comfortable stay with spacious rooms and friendly staff. However, significant improvements in cleanliness, maintenance, Wi-Fi service, parking and bed quality are needed to enhance the overall guest experience.
Categories
The rooms are praised for their spaciousness, comfort and suitability for families with many enjoying scenic sea views from some balconies. The accommodations provide a good range of basic facilities such as air conditioning, hot showers, microwaves, stoves and washing machines with duplex apartments suitable for larger groups. However, there are notable concerns regarding cleanliness and maintenance with some guests reporting issues like musty smells, mold, dirty bathrooms and broken furniture.
Cleanliness presents a mixed picture. While many guests find the property clean and well-maintained, others point out problems such as dirty floors, stained bedsheets and unpleasant odors. Cockroach sightings and malfunctioning fixtures are recurrent issues.
The staff generally receive positive feedback for their friendliness and helpfulness, notably during the check-in process. However, security personnel are often described as strict and sometimes disrespectful, particularly regarding pool usage rules.
The Wi-Fi service appears to be a weak point with many units experiencing connectivity issues or lacking Wi-Fi entirely, affecting guests' ability to enjoy online amenities.
The swimming pool is a popular feature, especially among families. It is clean and well-maintained, although stringent booking requirements and pool management rules can be inconvenient.
Parking is another area where the residence falls short. Availability is limited and often crowded, particularly on weekends and peak times, causing inconvenience for guests.
Beds and bedding quality receive mixed reviews. While some find the beds comfortable, issues such as dirty and smelly bed linen, hard or old mattresses and uncomfortable sofa beds are frequently mentioned.
In summary, ExcluSuites Malacca @ The Wave Residence offers a strategically located and generally comfortable stay with spacious rooms and friendly staff. However, significant improvements in cleanliness, maintenance, Wi-Fi service, parking and bed quality are needed to enhance the overall guest experience.
Apartment with Swimming Pool
Children's Pool Panoramic View Pool Outdoor Pool
3-Star Apartment
Apartment with Outdoor Pool
Apartment with Panoramic View Pool
Apartment with Children's Pool
Guest Reviews
ExcluSuites Malacca @ The Wave Residence enjoys a highly favorable reputation for its strategic and convenient location. Nestled near the heart of Melaka, it offers proximity to various attractions and key areas such as Jonker Street, Klebang Beach and the bustling city center. Guests consistently appreciate the ease of access to shops, eateries and local street food. The nearby amenities, including restaurants, cafes, supermarkets and pharmacies, further enhance the convenience of this location. The surrounding atmosphere is described as lovely, interesting and even quiet, providing a well-balanced blend of vibrancy and tranquility.
Access to major tourist spots and the historical city is easy, making it an ideal stay for those looking to explore Melaka comfortably. Public transportation and parking facilities are readily available, although the location is deemed most convenient for those with their own transport. For the price, many reviewers find the location to offer excellent value, making it a popular choice for travellers. Overall, ExcluSuites Malacca @ The Wave Residence is praised for its superb, strategic position and convenient access to the city's highlights.
ExcluSuites Malacca @ The Wave Residence offers a mix of appealing and disappointing features based on guest reviews. The rooms are often praised for being spacious, comfortable and clean, making them well-suited for families. Many guests appreciate the apartment's central location, offering convenience and even scenic sea views from some balconies. The spacious living rooms and bedrooms are noted, as is the affordability and value for money.
The accommodations are described as fitting for families and providing a good range of basic facilities, including fully air-conditioned spaces, hot showers, microwaves, stoves and washing machines. The duplex apartments, in particular, are highlighted for being cozy and accurately represented in pictures, making them suitable for larger groups.
However, there are prominent concerns that detract from the experience. Numerous reviews mention issues with cleanliness, such as musty smells, mold and cockroach sightings. Several guests report that the bathrooms are small, dirty and often have a foul odor. Maintenance seems to be a recurring issue with complaints about broken furniture, peeling paint, cracked tiles and malfunctioning air conditioners.
Overall, while the residence offers spacious and comfortable accommodations in a strategic location, there are significant maintenance and cleanliness issues that need addressing to enhance the overall guest experience.
ExcluSuites Malacca @ The Wave Residence presents a mixed experience when it comes to the quality of its beds and bedding. Guests have frequently highlighted the comfort of the beds with some praising the comfortable and neat setup, including bunk beds that are a hit with children. Several guests have found the rooms overall comfortable, calling the beds and covers comfortable and appreciating the spacious hall.
However, numerous reviews point out serious cleanliness issues and discomforts. Common complaints include dirty and smelly bedsheets and pillows with some guests going as far as saying that the bed linen appeared unchanged and covered in hair. The pillows were noted to be either too soft or too hard, often causing discomfort. Some mattresses were described as hard or old and the beds as broken or noisy. Additionally, the sofa bed was particularly criticized for being uncomfortable with some suggesting it felt more like sitting on a wood bench rather than a proper sofa.
In terms of room amenities, a few guests mentioned insufficiencies like a lack of pillows or thin single beds and occasional issues with air conditioning and power outlets. Despite these shortcomings, guests appreciated the amenities like the nice balcony and iron and there were remarks about the spacious setup and adequate number of beds available.
Overall, while there are aspects of comfort in the bedding setup, significant improvements in cleanliness and quality of the bedding and room furnishings are needed to meet guests’ expectations fully.
Guest reviews of ExcluSuites Malacca @ The Wave Residence present a mixed picture regarding cleanliness. While a significant number of reviewers express satisfaction, praising the hotel for being clean, tidy and comfortable, there are recurrent issues highlighted by other guests. Positive feedback often mentions clean rooms, well-maintained facilities and a beautiful interior. The property received compliments for having clean and organized spaces with some guests going as far as describing the place as spotless and exceptionally clean.
However, several guests faced disappointments, pointing out problems such as dirty floors, dusty furniture and a general lack of hygiene. Common complaints include dirty bathrooms, stained bedsheets and an unpleasant odor throughout the units. The presence of cockroaches is a frequent concern with many suggesting that pest control be urgently addressed. Other issues noted were malfunctioning air conditioning, broken bathroom fixtures and sticky floors.
Overall, while some aspects of the ExcluSuites Malacca are well-regarded, improvements in cleanliness and maintenance are needed, especially to address specific recurring issues highlighted by multiple guests.
The staff at ExcluSuites Malacca @ The Wave Residence generally receive positive feedback from guests. Many reviews highlight that the staff are friendly, helpful and responsive, ensuring a welcoming environment. Specific mentions of Ms. Ee and other agents praise their politeness and efficiency during check-in and throughout the stay with some guests noting that staff would call to ensure the check-in process proceeded smoothly. There are repeated references to the promptness of the staff in responding to inquiries and providing immediate assistance when needed.
However, there are some mixed reviews regarding the management and security personnel. While the general staff receive accolades for their customer-oriented approach, the security staff are frequently described as disrespectful, arrogant and overly strict with certain rules, particularly those concerning the swimming pool. Some guests also found the reception unfriendly at times and noted issues during check-out.
Despite a few negative experiences, the overall consensus from guests is that the staff contribute positively to the accommodation experience, highlighting their friendly and supportive nature.
The reviews for 'ExcluSuites Malacca @ The Wave Residence' reveal a recurring issue with the Wi-Fi service. While a few guests have mentioned good Wi-Fi speed and accessibility, the majority have reported numerous problems. It appears that many units either lack Wi-Fi entirely or have significant connectivity issues, making it difficult to connect to the internet. Additionally, some guests noted that the Wi-Fi was often either slow or non-functional, impacting their ability to watch TV and enjoy other online amenities during their stay. Improvements in Wi-Fi reliability and speed seem necessary to enhance guest satisfaction.
The swimming pool at ExcluSuites Malacca @ The Wave Residence receives frequent praise for being clean, big and enjoyable, making it a popular amenity among guests, especially families. Children seem to love the pool and it's considered safe for them to use. Many guests emphasize the comfort and enjoyment provided by the pool's facilities. However, some find the pool management lacking, as stringent rules and a strict booking system limit the time guests can spend in the pool. These restrictions, including the need to book a day in advance and time limits of two hours per slot, can be inconvenient. Furthermore, adherence to swimwear rules is strictly enforced, which some guests find challenging, especially when accompanying young children. Despite these issues, the overall consensus is that the pool is a highlight of the stay, offering a refreshing and relaxing experience within a clean and well-maintained environment.
Parking at ExcluSuites Malacca @ The Wave Residence appears to be a significant issue for many guests. The hotel does not provide private parking and finding a free spot can be challenging, particularly during weekends and peak times. Valet parking is an option for RM10 per day, but even this can be inconvenient due to limited availability. The general parking area outside the hotel is free and operates on a first-come, first-served basis, but it fills up quickly, especially on Fridays and Saturdays.
While some guests found the parking area appropriate and easy to access, many others noted it as crowded and difficult to secure, especially late at night. The parking is also not covered and lacks proper security measures, making it less than ideal for those with concerns about safety. Additionally, the reception and parking are in different buildings, adding another layer of inconvenience for guests, particularly those with a lot of luggage or mobility issues.
Overall, while there are some positives about the parking situation, such as the availability of free parking, the general consensus is that parking at this residence could be much improved to enhance the overall guest experience.
The outdoor pool at ExcluSuites Malacca @ The Wave Residence is frequently highlighted for its cleanliness and well-maintained conditions. Guests often describe the pool as great with water quality that stands out. The pool is consistently accessible and standard operating procedures (SOPs) are strictly followed, ensuring a safe environment. However, some guests find the SOPs and additional pool booking requirements to hinder the overall experience. The policy on clothing and occasional issues with security staff might detract for some from an otherwise positive pool experience. Nonetheless, the emphasis on cleanliness and quality of the pool water remains a significant positive aspect.
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Location
Access to major tourist spots and the historical city is easy, making it an ideal stay for those looking to explore Melaka comfortably. Public transportation and parking facilities are readily available, although the location is deemed most convenient for those with their own transport. For the price, many reviewers find the location to offer excellent value, making it a popular choice for travellers. Overall, ExcluSuites Malacca @ The Wave Residence is praised for its superb, strategic position and convenient access to the city's highlights.
Rooms
The accommodations are described as fitting for families and providing a good range of basic facilities, including fully air-conditioned spaces, hot showers, microwaves, stoves and washing machines. The duplex apartments, in particular, are highlighted for being cozy and accurately represented in pictures, making them suitable for larger groups.
However, there are prominent concerns that detract from the experience. Numerous reviews mention issues with cleanliness, such as musty smells, mold and cockroach sightings. Several guests report that the bathrooms are small, dirty and often have a foul odor. Maintenance seems to be a recurring issue with complaints about broken furniture, peeling paint, cracked tiles and malfunctioning air conditioners.
Overall, while the residence offers spacious and comfortable accommodations in a strategic location, there are significant maintenance and cleanliness issues that need addressing to enhance the overall guest experience.
Beds
However, numerous reviews point out serious cleanliness issues and discomforts. Common complaints include dirty and smelly bedsheets and pillows with some guests going as far as saying that the bed linen appeared unchanged and covered in hair. The pillows were noted to be either too soft or too hard, often causing discomfort. Some mattresses were described as hard or old and the beds as broken or noisy. Additionally, the sofa bed was particularly criticized for being uncomfortable with some suggesting it felt more like sitting on a wood bench rather than a proper sofa.
In terms of room amenities, a few guests mentioned insufficiencies like a lack of pillows or thin single beds and occasional issues with air conditioning and power outlets. Despite these shortcomings, guests appreciated the amenities like the nice balcony and iron and there were remarks about the spacious setup and adequate number of beds available.
Overall, while there are aspects of comfort in the bedding setup, significant improvements in cleanliness and quality of the bedding and room furnishings are needed to meet guests’ expectations fully.
Cleanliness
However, several guests faced disappointments, pointing out problems such as dirty floors, dusty furniture and a general lack of hygiene. Common complaints include dirty bathrooms, stained bedsheets and an unpleasant odor throughout the units. The presence of cockroaches is a frequent concern with many suggesting that pest control be urgently addressed. Other issues noted were malfunctioning air conditioning, broken bathroom fixtures and sticky floors.
Overall, while some aspects of the ExcluSuites Malacca are well-regarded, improvements in cleanliness and maintenance are needed, especially to address specific recurring issues highlighted by multiple guests.
Staff
However, there are some mixed reviews regarding the management and security personnel. While the general staff receive accolades for their customer-oriented approach, the security staff are frequently described as disrespectful, arrogant and overly strict with certain rules, particularly those concerning the swimming pool. Some guests also found the reception unfriendly at times and noted issues during check-out.
Despite a few negative experiences, the overall consensus from guests is that the staff contribute positively to the accommodation experience, highlighting their friendly and supportive nature.
Wi-Fi
Pool
Parking
While some guests found the parking area appropriate and easy to access, many others noted it as crowded and difficult to secure, especially late at night. The parking is also not covered and lacks proper security measures, making it less than ideal for those with concerns about safety. Additionally, the reception and parking are in different buildings, adding another layer of inconvenience for guests, particularly those with a lot of luggage or mobility issues.
Overall, while there are some positives about the parking situation, such as the availability of free parking, the general consensus is that parking at this residence could be much improved to enhance the overall guest experience.
Outdoor Pool
Yes, ExcluSuites Malacca @ The Wave Residence has pool(s) that belong to one or more of the following categories: Children's Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at ExcluSuites Malacca @ The Wave Residence.
No, ExcluSuites Malacca @ The Wave Residence doesn't allow dogs.
No, parking facilities aren't available at ExcluSuites Malacca @ The Wave Residence.
No, ExcluSuites Malacca @ The Wave Residence doesn't have a gym.
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