4-Star HotelThis hotel is praised for its hospitality and professionalism. It is conveniently located near the Masjid Nabawi Ladies Gate, making it ideal for those on Umrah trips. It also provides delicious breakfasts.
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Summary of reviews related to the '4 Star' categorySaja Al Madinah has received mixed reviews concerning its four-star rating, facilities and services. While some guests found the hotel to be of very good four-star standard and superb in terms of value for money, others felt it did not meet the criteria for a genuine four-star hotel. Some pointed out that the hotel provides a luxurious experience and exceeds expectations in certain areas, such as spaciousness and cleanliness of rooms and quality of food.
However, several reviews mentioned issues that detracted from the overall experience. There were comments about slow internet, poor customer service and housekeeping not being up to par for a four-star rating. The condition of the bathrooms and instances of bad smells were also noted, as well as the inadequate number of towels and long check-in processes. Some guests stated that the rooms were too small and that the overall quality felt closer to a three-star hotel.
On the positive side, the hotel offers affordable accommodations and is conveniently located near the masjid. Some guests appreciated the free room upgrades and generally described the hotel as clean and spacious.
In summary, Saja Al Madinah has strengths in certain areas, but some facilities and services fall short of what one would expect from a four-star hotel.
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