Brana by Bernalo Hotels
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Summary of reviewsHotel Brana in Medellín's Laureles neighborhood is praised for its strategic and tranquil location. Guests appreciate its proximity to vibrant dining zones, bars, shops and main attractions, all within walking distance, balancing urban accessibility and peacefulness.
The breakfast experience at the hotel is largely positive with a variety of delicious food including fresh fruits, eggs, bread, arepas, cheese and beverages. Friendly and efficient breakfast service enhances the dining experience despite minor critiques about repetition and scheduling. Although the hotel lacks dinner service, the surrounding area offers numerous dining options with the hotel staff providing excellent culinary recommendations.
Rooms at Hotel Brana are generally appreciated for their comfort, modern decor and cleanliness. The majority feature large comfortable beds, ample storage, air conditioning and balconies with pleasant views. Clean bathrooms with good showers and minibars add to the comfort. Some rooms are smaller and lack sound insulation or windows, but the overall cozy atmosphere, luxurious touches in some rooms and effective air conditioning are well-received.
Exceptional cleanliness is a hallmark of Hotel Brana with guests frequently praising spotless rooms and common areas. The efficient and friendly housekeeping staff ensures a consistently clean and comfortable environment, further enhancing guest satisfaction.
The hotel staff universally earns high praise for their friendliness, helpfulness and professionalism. Positive interactions with the reception, kitchen and cleaning teams contribute significantly to guests' enjoyable experiences, highlighting exceptional customer service and attentiveness.
While the WiFi connectivity at Hotel Brana varies, many guests report issues with slow speeds and weak signals. Some areas, like the lobby, offer better connectivity and certain guests find the network adequate for their needs, indicating room-specific variations in WiFi performance.
The pool area, including a heated pool, jacuzzi and Turkish bath, is frequently commended for cleanliness and warmth. Guests appreciate the well-maintained facilities, extended access hours and the peaceful ambiance, making it a popular feature especially for relaxation.
Families find Hotel Brana particularly appealing due to its family-friendly atmosphere, safe area and clean environment. Joining rooms cater to families and the hotel's proximity to convenient transit options adds to the ease of travel. Exceptional service, especially from the kitchen staff, adds to the family-friendly appeal.
The beds at Hotel Brana receive widespread praise for their large, comfortable and well-maintained qualities, significantly contributing to guests' pleasant stays. Although occasional feedback highlights firmer mattresses, most guests enjoy restful nights.
While promoted as a four-star hotel, opinions on this rating are mixed. Guests appreciate the value for money and quality service, yet some feel it falls short of four-star expectations due to certain service limitations. Nonetheless, the hotel's cleanliness, peaceful environment and family-friendly focus make it a favored choice for many travelers.
In conclusion, Hotel Brana offers a comfortable, clean and welcoming environment with a prime location, excellent service and family-oriented amenities, making it a top choice for a varied range of travelers.
Categories
The breakfast experience at the hotel is largely positive with a variety of delicious food including fresh fruits, eggs, bread, arepas, cheese and beverages. Friendly and efficient breakfast service enhances the dining experience despite minor critiques about repetition and scheduling. Although the hotel lacks dinner service, the surrounding area offers numerous dining options with the hotel staff providing excellent culinary recommendations.
Rooms at Hotel Brana are generally appreciated for their comfort, modern decor and cleanliness. The majority feature large comfortable beds, ample storage, air conditioning and balconies with pleasant views. Clean bathrooms with good showers and minibars add to the comfort. Some rooms are smaller and lack sound insulation or windows, but the overall cozy atmosphere, luxurious touches in some rooms and effective air conditioning are well-received.
Exceptional cleanliness is a hallmark of Hotel Brana with guests frequently praising spotless rooms and common areas. The efficient and friendly housekeeping staff ensures a consistently clean and comfortable environment, further enhancing guest satisfaction.
The hotel staff universally earns high praise for their friendliness, helpfulness and professionalism. Positive interactions with the reception, kitchen and cleaning teams contribute significantly to guests' enjoyable experiences, highlighting exceptional customer service and attentiveness.
While the WiFi connectivity at Hotel Brana varies, many guests report issues with slow speeds and weak signals. Some areas, like the lobby, offer better connectivity and certain guests find the network adequate for their needs, indicating room-specific variations in WiFi performance.
The pool area, including a heated pool, jacuzzi and Turkish bath, is frequently commended for cleanliness and warmth. Guests appreciate the well-maintained facilities, extended access hours and the peaceful ambiance, making it a popular feature especially for relaxation.
Families find Hotel Brana particularly appealing due to its family-friendly atmosphere, safe area and clean environment. Joining rooms cater to families and the hotel's proximity to convenient transit options adds to the ease of travel. Exceptional service, especially from the kitchen staff, adds to the family-friendly appeal.
The beds at Hotel Brana receive widespread praise for their large, comfortable and well-maintained qualities, significantly contributing to guests' pleasant stays. Although occasional feedback highlights firmer mattresses, most guests enjoy restful nights.
While promoted as a four-star hotel, opinions on this rating are mixed. Guests appreciate the value for money and quality service, yet some feel it falls short of four-star expectations due to certain service limitations. Nonetheless, the hotel's cleanliness, peaceful environment and family-friendly focus make it a favored choice for many travelers.
In conclusion, Hotel Brana offers a comfortable, clean and welcoming environment with a prime location, excellent service and family-oriented amenities, making it a top choice for a varied range of travelers.
Hotel with Indoor Pool
Brana by Bernalo Hotels boasts an indoor pool described as 'nice and warm', equipped with a jacuzzi and comfortable lounge chairs, ensuring a pleasant and relaxing swim. [1.12, 1.15]
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
4-Star Hotel
About Brana by Bernalo Hotels
License: 127033
Guest Reviews
Location
Transport links are also noted with good access to metro stations, albeit not immediately adjacent. Visitors appreciate the blend of safety and convenience, making it ideal for both leisurely strolls and efficient travel throughout the city. The hotel's proximity to transit hubs like the Terminal de Transporte Norte further enhances its practical appeal.
Surrounded by vibrant gastronomic zones and essential services, Hotel Brana offers a strategic location that balances quiet relaxation with urban accessibility. This makes it a favored choice for travelers seeking a harmonious mix of comfort, convenience and local flavor.
Breakfast
However, not all comments are glowing. A few guests mention that the breakfast can become repetitive over extended stays with limited variety in terms of fruits, grains and proteins. The breakfast schedule has also been cited as a point of concern with some guests suggesting it should start earlier and offer more flexible timing. Additionally, there have been sporadic issues with certain items running out or not being available, such as milk for coffee.
On balance, while there are areas for improvement, the breakfast at Brana by Bernalo Hotels is largely enjoyed for its taste and the quality of service provided by the staff.
Dinner
Rooms
However, certain rooms are criticized for their smaller size and lack of sound insulation, leading to noise issues from neighboring areas and the street. Some rooms also lack windows, which can affect the overall ambiance. Despite these drawbacks, the hotel's clean and cozy atmosphere, combined with effective air conditioning and quiet surroundings, make it a preferable choice for many.
Guests particularly appreciate rooms with large balconies overlooking the pool or the street, as well as the luxurious touches in some rooms, such as ensuite jacuzzis. The hotel's cleanliness, comfortable furnishings and efficient service are frequently highlighted.
In summary, Hotel Brana provides a range of room options that cater to different preferences and budgets, generally impressing with comfort and modern amenities, though some aspects need improvement for a more consistent guest experience.
Beds
Some reviews do contrast this, mentioning instances of hard mattresses and less comfortable beds, but the predominant sentiment conveys satisfaction with the bed quality. Guests frequently mentioned the combination of comfortable beds and the clean, pleasant ambiance of the rooms as key highlights of their stay.
Overall, Hotel Brana appears to provide a diverse range of bed sizes and types, ensuring that most guests find a suitable option for a good night's sleep, despite occasional variances in individual comfort preferences.
Cleanliness
Guests appreciate the clean and modern atmosphere throughout the hotel, mentioning that both rooms and bathrooms are spotless. The pool and jacuzzi are also highlighted as very clean and well-maintained. Towels and bed linens are changed regularly, contributing to the overall sense of cleanliness and comfort.
The facilities, including common areas and the surrounding residential area, are meticulously kept, creating a pleasant environment for visitors. Many guests also mention the pleasant smell of cleanliness in the hotel.
Despite a few isolated incidents where rooms were not cleaned to some guests' satisfaction, the overall consensus is that Hotel Brana delivers excellent cleanliness consistently. The hotel is described as clean, comfortable and well-organized, making it a top choice for travelers who prioritize hygiene and a tidy environment.
Staff
The reception staff, despite a few criticisms regarding training and English proficiency, are generally seen as friendly and efficient. The kitchen and cleaning teams also contribute significantly to the guests' positive experiences, being frequently described as courteous and diligent.
Guests appreciate the excellent customer service and the staff's unwavering commitment to making stays pleasant. The service warmth and human quality of the employees are highlighted repeatedly, creating an inviting and comfortable atmosphere. Overall, Brana by Bernalo Hotels's staff is a key factor in the hotel's appeal, often described as spectacular and adding great value to the guest experience.
Wi-Fi
However, it’s not all negative, as certain guests reported that the WiFi worked well in the lobby area and on their phones, indicating some pockets of stronger connectivity. There were mentions of a secure WiFi network which reassured guests about the safety of their online activities. Some reviews even praised the WiFi quality, describing it as very good to excellent, suggesting that experiences may vary depending on room location within the hotel. Overall, while there are clear areas for improvement, there are also positive notes on the WiFi service at Hotel Brana.
Pool
Family
The quiet location of the hotel, coupled with its clean and well-maintained spaces, provides a serene retreat. Moreover, families appreciate the hotel's close proximity to the subway, adding convenience to their travels. The on-site pool, noted for its tranquil setting, remains popular among family guests, ensuring enjoyment for both adults and children.
Exceptional service, especially from the kitchen staff, further enhances the experience, ensuring that guests feel welcomed and well-cared for. While some reviews indicate that the hotel may not be suited for individuals traveling for work, the overall consensus underscores its suitability for families.
With its non-smoking policy and safe environment, Hotel Brana ensures a delightful stay tailored to the comfort and safety of families.
4 Star
Despite these positives, several guests felt the hotel fell short of 4-star expectations. Criticisms include inadequate service for the claimed rating, issues with nighttime comfort and a less-than-helpful receptionist. Nonetheless, the hotel is described as clean, pleasant and peaceful – with appropriate family structures and services. The main complaint was regarding availability time, suggesting room for improvement in service offerings.
Indoor Pool
Yes, Brana by Bernalo Hotels has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Brana by Bernalo Hotels.
No, Brana by Bernalo Hotels doesn't allow dogs.
No, parking facilities aren't available at Brana by Bernalo Hotels.
No, Brana by Bernalo Hotels doesn't have a gym.
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