Medan3.59392500,
98.66853500,
Jl. H. Adam Malik No. 5, North Sumatra(Show on Map)
8.7
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsAIHO Hotel Medan stands out in the bustling city of Medan, offering a strategic location that provides convenience for travelers. The hotel is centrally situated near major shopping destinations such as Centrepoint, DeliPark, and Sun Plaza, along with a variety of dining options including local restaurants and fast-food places. Guests appreciate the easy access to attractions and the abundance of taxi and ride-share services that make exploring the city hassle-free. The lively surroundings reflect Medan's vibrant character, and the hotel complements this with attentive service and a friendly staff, notably enhancing guests' experiences.
The breakfast at AIHO Hotel Medan is another highlight, praised for its extensive and varied selection that caters to diverse tastes. While the breakfast receives high marks for quality and variety, there is room for improvement in catering to Western tastes and maintaining the buffet spread. Nonetheless, most guests leave satisfied and well-prepared for the day with a hearty start.
Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness. Visitors frequently note the cozy atmosphere and the quality of amenities, with many rooms recently refurbished to high standards. Though some furnishings may appear slightly worn by Western standards, they meet local expectations. The hotel staff further elevates the experience with their warmth and professional service, making interactions pleasant and efficient.
Cleanliness receives mixed reviews, with many guests finding the hotel well-maintained, while others experience significant issues such as lingering odors and insufficient cleaning in certain areas. Despite these challenges, the staff's professionalism and courtesy reinforce the positive aspects of the hotel, ensuring that guests feel valued and cared for throughout their stay.
The reliable internet service, comfortable beds, and leisure facilities like the pool contribute to a satisfactory stay at AIHO Hotel Medan. The hotel's efforts in maintaining satisfactory wifi complement its complete in-room facilities, allowing visitors to stay connected. The beds are generally comfortable, although some guests note occasional issues with cleanliness and mattress firmness. The pool, although needing some refurbishments, remains a delightful feature for many guests.
Overall, AIHO Hotel Medan offers a convenient and comfortable stay in a vibrant location, enhanced by attentive services and warm hospitality from the staff. While there's room for improvement in certain areas, the hotel largely succeeds in providing a pleasant experience for travelers. Show more
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Categories
Hotel with Spa
AIHO Hotel Medan is confirmed to provide a spa facility. This amenity contributes to the hotel's offerings for guest comfort and relaxation.
Business Hotel
This hotel is well-equipped and strategically located for business activities. It offers essential facilities for business travelers.
Hotel with Parking
This hotel offers parking facilities. Details regarding the parking amenities are not specified in the provided data.
Accessible Hotel
AIHO Hotel Medan offers facilities for disabled guests, including a lift and wheelchair access. In-room accessibility with roll-in showers, accessible parking, and handrails in stairways are also noted.
Hotel with Gym
This hotel is noted for having a 'Good Gym', offering adequate facilities for guests to perform their workouts.
4-Star Hotel
Offers modern accommodations and essential amenities. Its convenient location and efficient service make it a practical choice for short stays.
Hotel with Outdoor Pool
The hotel provide an outdoor pool facility
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Room Types
Deluxe Double or Twin RoomThis room has a cable TV, air conditioning
Junior SuiteThis suite features a cable TV and air conditioning.
One-Bedroom SuiteThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and a sofa. The unit offers 1 bed.
Superior Double or Twin RoomThe spacious twin/double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer.
Guest Reviews
8.7
Very Good
Location
AIHO Hotel Medan enjoys a prime location in the bustling city of Medan, making it an ideal choice for travelers who value convenience. The hotel is centrally situated, with many attractions and practical amenities close by. Guests appreciate the proximity to major malls like Centrepoint, DeliPark, and Sun Plaza, which are all within easy reach. The area is also peppered with a variety of local restaurants and fast-food options, including a KFC right next door, ensuring dining choices are plentiful.
For those looking to explore, the hotel’s location allows guests to reach many points of interest and shopping venues within a short drive. The strategic positioning of the hotel also means the availability of taxi and ride-share services is ample, reducing wait times significantly.
The surroundings are busy, reflecting Medan’s vibrant character, though some guests note the traffic can be heavy, making pedestrian access less ideal at times. Despite this, the hotel balances its bustling environment with good service and helpful staff, enhancing the overall stay.
Moreover, the convenience of having amenities like a nearby petrol station and a welcoming coffee shop contribute to the hotel's appeal. While the environment is lively, the comfort of a strategic location and the friendly demeanor of the hotel staff, including commendable service from personnel like Mr. Ridho, significantly elevate the experience for guests at this central Medan hotel.
Breakfast
Nestled in the vibrant city of Medan, AIHO Hotel promises a delightful start to the day with its well-regarded breakfast offerings. Guests frequently praise the breakfast as being fantastic, with many highlighting its extensive and varied selection that caters to diverse palates. The breakfast buffet boasts a hearty mix of dishes, and the presence of numerous options ensures there's something for everyone. Many visitors appreciate the wide-ranging choices available, often describing the breakfast as excellent and of Radisson quality. However, there's a recurring sentiment that, while generous, the selection could offer more for those with Western tastes, and some guests noted it was not replenished as thoroughly as expected. Despite minor criticisms, such as the need for more variety or improvement in maintaining the spread, the breakfast experience at AIHO Hotel Medan largely leaves an impression of satisfaction and provides a hearty start to the day.
Rooms
Visitors to AIHO Hotel Medan often highlight the comfortable and cozy feel of the rooms. Many guests appreciate the spaciousness of the accommodations, which regularly feature comfy and large beds that contribute to a restful stay. Cleanliness is frequently mentioned, with numerous reviewers praising the rooms for being consistently well-maintained and tidy. The hotel rooms, particularly on the third floor, appear to have been recently refurbished to high standards, enhancing the overall experience.
Guests also find the room size generous and well-suited for both short and extended stays. The pleasant aroma throughout the hotel, including the rooms, adds to a positive atmosphere. A standout mention is the occasional room upgrade to a suite, ensuring a luxurious experience at unexpected moments. While some furnishings and fixtures may appear slightly worn by European standards, they are considered satisfactory within local expectations.
Moreover, the welcoming and helpful staff significantly elevate the experience, making interactions at the reception enjoyable and efficient. While improvement could be made in ensuring clean pillow sheets, and addressing rare occurrences of mosquitoes in some rooms, the general consensus remains favorable due to the cleanliness, comfort, and service offered, creating a harmonious ambiance for travelers.
Beds
The beds at AIHO Hotel Medan have generally impressed guests, with multiple reviews highlighting their comfort and spaciousness. Visitors frequently describe the beds as comfortable, delightful, and supportive, contributing to a good night's sleep. The pillows and sheets also receive praise, and the mattresses are often noted as wonderful. Despite the overall positive feedback, some guests have pointed out occasional issues with cleanliness, such as visible stains on the bedsheets, suggesting a need for improved attention in this area. A few guests mentioned concerns about overly soft beds or spring issues, which affected their comfort. On the whole, the beds play a significant role in enhancing the stay at this hotel, providing a restful experience for most visitors.
Cleanliness
AIHO Hotel Medan receives mixed reviews regarding its cleanliness. While some guests found the hotel to be very clean, tidy, and well-maintained, highlighting the accommodating and professional staff, others experienced significant issues. Many noted that the rooms sometimes had unpleasant odors and were not thoroughly cleaned, with instances of dust, dirt, and old furnishings. Problems such as stained bedsheets and towels, dirty floors, mosquitoes, and even broken glass were mentioned. Moreover, several guests expressed that the overall cleanliness was not up to expected standards, especially in the bathrooms. Despite these concerns, there are mentions of parts of the establishment that maintained good cleanliness levels.
Staff
The staff at AIHO Hotel Medan consistently receive glowing reviews for their exceptional service and warmth. Guests frequently describe them as friendly, welcoming, and incredibly helpful, going above and beyond to ensure a memorable stay. Visitors have praised the attentive and accommodating nature of the personnel, noting their efforts to make everyone comfortable and cater to individual needs. The team’s courteous and customer-oriented approach further enhances the guest experience, creating a positive and inviting atmosphere. From the front desk to the spa and F&B departments, all staff members are recognized for their politeness and professionalism, contributing to the hotel’s reputation as a hospitable and luxurious destination. Whether assisting with special requests or simply providing a warm welcome, the staff at AIHO Hotel Medan make every effort to ensure that guests feel valued and cared for throughout their visit.
Wi-Fi
AIHO Hotel Medan provides a generally satisfactory wifi experience, with many guests praising its reliability and fast speeds. Travelers can expect smooth internet access during their stay, which contributes positively to their overall hotel experience. However, there are occasional reports of instability and connectivity issues, although the hotel management has shown responsiveness in addressing these concerns, such as offering late check-outs to accommodate guests inconvenienced by initial wifi problems. Overall, the hotel's efforts in maintaining functional and satisfactory wifi complement its complete in-room facilities, making it a convenient choice for visitors looking to stay connected.
Pool
AIHO Hotel Medan offers guests a generally positive pool experience, highlighted by comments about its good size and pleasant ambiance alongside the gym facilities. Visitors often find the swimming pool to be a nice addition to their stay, appreciating both its amenity and the overall complete facilities of the hotel, including a café or restaurant offering enjoyable food options. While many guests enjoyed the pool, some noted its need for refurbishing, mentioning issues like dirt and signs of wear around the edges, which suggest that the pool area could benefit from some maintenance. Despite these occasional concerns, the pool remains a delightful feature, enhancing the stay for many visitors.
Yes, AIHO Hotel Medan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at AIHO Hotel Medan.
No, AIHO Hotel Medan doesn't allow dogs.
Yes, parking facilities are available at AIHO Hotel Medan.