Viaggio Resort Mazatlán
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Summary of reviewsViaggio Resort Mazatlán has garnered a largely positive reputation among its visitors due to its exceptional beachfront location in Mazatlán's vibrant Zona Dorada. The hotel offers magnificent ocean views and is conveniently situated close to downtown, restaurants, shops, markets, pharmacies and major tourist attractions, making it an optimal choice for those looking to explore the city while enjoying beachside accommodation.
The hotel's modern infrastructure and pristine condition further enhance the guest experience. It features clean, spacious and aesthetically pleasing rooms with breathtaking sea views. The resort is also praised for its excellent facilities, including well-maintained pools, ample secure parking and a family-friendly environment. The staff is generally recognized for their attentiveness, efficiency and friendliness, contributing to a welcoming and pleasant stay.
While breakfast at the hotel is well-received for its delicious, picturesque experience on the restaurant terrace, feedback suggests room for improvement with greater variety and better management of the buffet. Dinner experiences are hit-or-miss with commendations for the à la carte offerings but criticism regarding the all-inclusive options' flavor and variety. Despite these culinary shortcomings, guests appreciate the high-quality service and beautiful dining settings.
Cleanliness is a strong point for the resort with guests frequently noting the immaculate condition of rooms and communal areas. However, there are isolated reports of minor maintenance and cleanliness issues, particularly related to the timely service of rooms and specific amenities.
For families, Viaggio Resort Mazatlán proves to be an excellent destination, offering a range of activities and facilities designed for children, including dedicated play areas and a children's pool. The staff's attention to the needs of young guests helps create a safe and engaging environment.
The pool areas, including three separate pools with heated options, are well-maintained and enjoyable, though sometimes crowded. Additionally, the hotel's beautiful and accessible beachfront is a significant highlight, although the shortage of loungers and umbrellas during peak times can be a drawback.
With regard to amenities, the gym is functional but limited in space and equipment, starting its day later than some might prefer. The Wi-Fi is generally reliable and fast, although it doesn't cover all areas like the pool and has occasional connectivity issues in some rooms.
Overall, Viaggio Resort Mazatlán excels in offering a comfortable, family-friendly environment with an enviable beachfront location, modern facilities and commendable staff service, making it a desirable resort destination.
Categories
The hotel's modern infrastructure and pristine condition further enhance the guest experience. It features clean, spacious and aesthetically pleasing rooms with breathtaking sea views. The resort is also praised for its excellent facilities, including well-maintained pools, ample secure parking and a family-friendly environment. The staff is generally recognized for their attentiveness, efficiency and friendliness, contributing to a welcoming and pleasant stay.
While breakfast at the hotel is well-received for its delicious, picturesque experience on the restaurant terrace, feedback suggests room for improvement with greater variety and better management of the buffet. Dinner experiences are hit-or-miss with commendations for the à la carte offerings but criticism regarding the all-inclusive options' flavor and variety. Despite these culinary shortcomings, guests appreciate the high-quality service and beautiful dining settings.
Cleanliness is a strong point for the resort with guests frequently noting the immaculate condition of rooms and communal areas. However, there are isolated reports of minor maintenance and cleanliness issues, particularly related to the timely service of rooms and specific amenities.
For families, Viaggio Resort Mazatlán proves to be an excellent destination, offering a range of activities and facilities designed for children, including dedicated play areas and a children's pool. The staff's attention to the needs of young guests helps create a safe and engaging environment.
The pool areas, including three separate pools with heated options, are well-maintained and enjoyable, though sometimes crowded. Additionally, the hotel's beautiful and accessible beachfront is a significant highlight, although the shortage of loungers and umbrellas during peak times can be a drawback.
With regard to amenities, the gym is functional but limited in space and equipment, starting its day later than some might prefer. The Wi-Fi is generally reliable and fast, although it doesn't cover all areas like the pool and has occasional connectivity issues in some rooms.
Overall, Viaggio Resort Mazatlán excels in offering a comfortable, family-friendly environment with an enviable beachfront location, modern facilities and commendable staff service, making it a desirable resort destination.
Luxury Hotel
Located in the Golden Zone, this luxury resort offers oceanfront rooms and suites with modern design. It features three outdoor pools, a water park with a waterslide, and on-site restaurants serving international cuisine.
Hotel near Golf Courses
The Viaggio Resort Mazatlán is near several golf courses and offers various amenities suitable for tourists. While not directly on a golf course, its proximity makes it a viable option for golf lovers.
Hotel near The Beach
Located on Avenida Camarón Sábalo in the Zona Dorada, this resort offers a beachfront experience. Guests can enjoy easy access to the beach and ocean.
Hotel with Swimming Pool
The resort features three outdoor pools open from 9 AM to 9 PM and is located on the beach. It is close to the Zona Dorada.
Heated Pool Outdoor Pool
Accessible Hotel
This hotel offers wheelchair-accessible elevators to rooms, the lobby, the main restaurant, the coffee bar, and parking levels. It also features a wheelchair-accessible ramp to the swimming pools and dedicated handicap parking close to the hotel entrance. Guest rooms are wheelchair accessible with roll-in showers, and all furniture, amenities, doors, sinks, and toilets are at adequate heights with railings.
Hotel with Gym
The resort provides modern fitness facilities. It allows guests to combine their stay with convenient access to exercise and wellness options.
5-Star Hotel
Located in the Golden Zone, this resort provides an excellent location and modern facilities. It stands out with its high guest ratings and comprehensive amenities, making it a luxurious choice.
Hotel with Outdoor Pool
Located on the beachfront, this resort features an outdoor swimming pool, heated pools, and an aquatic playground for children. It offers multiple pool options catering to both relaxation and family fun.
Hotel with Heated Pool
Viaggio Resort Mazatlán provides guests with access to three heated swimming pools. These heated pools are highlighted as a family-friendly amenity, offering enjoyable swimming options for visitors of all ages.
Hotel with All Inclusive Packages
Family Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Tennis Courts
Hotel for Yoga
Guest Reviews
Viaggio Resort Mazatlán stands out for its exceptional location, positioning guests mere steps from the beach and in the heart of Mazatlán's vibrant Zona Dorada. The beachfront hotel offers stunning ocean views, complemented by its proximity to a variety of good restaurants, shops and the bustling boardwalk. Visitors repeatedly praise the convenient access to downtown, markets, pharmacies and tourist attractions, all of which are easily reachable in a short time.
The modern and new infrastructure of the hotel enhances the overall experience, providing clean, spacious and comfortable rooms, many of which offer breathtaking sea views. The resort features excellent facilities, including impeccable pools and covered parking, catering to the needs of all guests. The family-friendly atmosphere and excellent service are also consistently highlighted, ensuring a pleasant stay for all.
The combination of its superb location, modern facilities and beautiful surroundings makes Viaggio Resort Mazatlán an ideal base for exploring the city while enjoying the tranquility and prestige of beachside accommodation.
Guests at Viaggio Resort Mazatlán had mixed opinions about the breakfast offerings. Many highlighted the pleasure of dining on the restaurant terrace and enjoying delicious breakfasts in front of the beach, emphasizing the overall pleasant experience. Positive remarks frequently mentioned the delicious and tasty nature of the breakfast with some guests praising the variety available.
However, several reviews pointed out shortcomings, particularly in the breakfast buffet. Concerns were raised about the lack of variety and the buffet running out of food within the established hours. Some guests found the breakfast acceptable but noted that it was not exceptional with repetitiveness and limited options being recurring issues. The high price of the buffet did not seem justified to some, especially given the lack of seafood options, which guests expected in a coastal resort.
Overall, while many enjoyed their breakfast experiences due to the setting and some praised the food's quality, there is room for improvement, particularly in terms of variety and consistency. Enhanced menu options and better management of food supplies could elevate the breakfast experience to better meet guest expectations.
The dinner experience at Viaggio Resort Mazatlán garners mixed reviews from guests with a leaning towards dissatisfaction. Many guests laud the à la carte menu, describing the food as amazing with some specifically praising the sushi and buffet offerings. However, the overall consensus is marred by significant criticism regarding the lack of variety and poor seasoning in the all-inclusive options. Several guests have expressed disappointment with the repetitive nature of the food across breakfast, lunch and dinner, citing minimal variation and poor flavor. Additionally, there are consistent complaints about high prices not matching the quality or quantity of the food.
Guests also point out that while some dishes are good, the overall impression is that the food is not up to 5-star standards with some finding it tasteless and lacking worth. The buffet, while praised by a few, is often criticized for its limited variety and high cost and many feel compelled to opt for the à la carte options despite additional charges. The supposed inclusivity of the dining experience is questioned, as room service and certain menu items are not covered.
Overall, while there are high points with specific à la carte dishes, the dinner offerings at Viaggio Resort Mazatlán seem to fall short in variety, value and overall satisfaction for many guests.
Guests of Viaggio Resort Mazatlán generally appreciate the hotel's rooms for their spaciousness and comfort. The rooms are frequently noted to be clean with some guests describing them as pristine and new. The modern and aesthetically pleasing design of the rooms contributes to a positive impression and many reviewers highlight the beautiful ocean views available from the rooms.
Although the majority of feedback is positive, there are some recurring criticisms. Several reviewers mention the lack of common amenities such as a minibar, refrigerator and shelves in the bathroom. Specific instances of cleanliness issues, such as dusty and dirty floors, broken furniture and occasional insect sightings, have been reported by some guests. Additionally, room service received mixed reviews with comments about slow and insufficient cleaning and delayed check-ins.
Other areas for improvement include better communication and assistance from staff, especially concerning language barriers and guest requests, like freezing a coolant gel package. Despite these shortcomings, the resort's pleasant facilities and the overall comfort of the rooms leave a mostly favorable impression on its guests.
At Viaggio Resort Mazatlán, guests seem to consistently praise the comfort of the beds with numerous reviews highlighting the super comfortable beds and pillows. The mattresses also receive positive feedback, being described as amazing and very comfortable. Guests repeatedly use terms like nice, modern and comfy to describe their sleeping experience, suggesting that the resort places a high emphasis on providing a restful night’s sleep. The size of the beds has also been noted positively, contributing further to guest comfort. Despite a few mentions to the contrary, the overall impression is that Viaggio Resort Mazatlán offers an exceptionally comfortable and restful retreat for its visitors.
The reviews for Viaggio Resort Mazatlán consistently highlight the cleanliness of the hotel with numerous guests emphasizing that the facilities are immaculate and well-organized. Rooms and pool areas are frequently mentioned as particularly clean, contributing to the overall comfort and satisfaction of the stay. The hotel’s modern amenities and new facilities add to its attractiveness, offering a cozy and inviting atmosphere. Staff are noted for their attentiveness and friendliness, enhancing the guest experience.
However, there are occasional criticisms regarding specific aspects of room cleanliness and maintenance, such as issues with bathroom facilities and delayed room cleaning. Despite these minor issues, the overall sentiment from guests is positive with most commending the hotel's cleanliness and comfort. The beautiful, spacious and well-kept surroundings, as well as the excellent service, contribute to making Viaggio Resort Mazatlán a desirable destination.
Viaggio Resort Mazatlán is consistently praised for its attentive and friendly staff. Guests frequently highlight the professionalism, efficiency and kindness of the employees, particularly the reception, bellboys and waitstaff. The staff’s friendliness and excellent customer service are standout features with specific commendations for individuals like Mr. Silva Morales and Carlos Paredes.
However, some reviews mention areas for improvement, such as the organization and attitude of certain staff members, specifically the cleaning crew and bartenders in the snack area. Despite isolated incidents of rudeness, the majority of interactions are characterized by warmth and helpfulness.
The attention to detail and the ability to make guests feel welcome are recurrent positive themes. Issues like noise from cleaning staff and inconsistent service are noted but do not overshadow the overall positive impression of the resort’s team. The facilities themselves receive favorable comments, augmented by the courteous and accommodating nature of the staff, contributing to a largely enjoyable experience for visitors.
Viaggio Resort Mazatlán provides guests with notably fast and clean internet throughout much of the property, making it accessible and reliable for most. However, some challenges exist, particularly regarding coverage and speed in specific areas. While the Wi-Fi is generally fast and accessible, it does not reach the pool area and experiences limitations in the rooms, impacting the overall connectivity and convenience. Additionally, the lack of a minibar and occasional struggles with the internet may need to be addressed. Despite these drawbacks, the free and reliable internet service is still a significant benefit for guests while staying at the resort.
Viaggio Resort Mazatlán offers a range of amenities, including a fitness center that, while advertised, has some limitations. The gym is notably compact, accommodating only a small number of guests, approximately six at most. While it does provide a variety of fitness activities, the space and amenities are quite limited. Potential visitors may want to consult the resort's website to get a clear picture of the gym's offerings. The gym starts its day a bit later than some might prefer, opening at 9:00 am. Additionally, there have been occasional issues with the air conditioning system. Despite these constraints, the fitness center remains a valued part of the resort's facilities.
Viaggio Resort Mazatlán boasts an impressive pool area with three separate pools, catering to different age groups and preferences. Guests appreciate the cleanliness and regular maintenance with staff vacuum cleaning the pools every morning. The pools are described as spacious, beautiful and featuring warm water, enhancing the overall relaxation experience. Guests particularly enjoy the heated pools, which are perfect for both adults and children and the delightful children's pool area with engaging activities is highly praised.
At night, the pool lights create a lovely ambiance, making the pool area visually appealing. However, the space by the pools is somewhat limited and often crowded with a noted shortage of tables, chairs, sunbeds and umbrellas. Some reviews mention the pool area being a bit small, which can feel cramped during peak times. Additionally, the pool schedule and accompanying music have been bothersome for a few visitors.
Despite the occasional overcrowding and reports of the pools sometimes being too cold or too warm, the overall sentiment towards the pool facilities remains positive. The cozy atmosphere, beautiful pool views and convenient access to the beach enhance the experience further. There are also mentions of good service and tasty poolside food and drinks, although some guests noted a lack of attentiveness from the staff in the pool area.
Overall, the pools at Viaggio Resort are considered a major highlight, offering a comfortable and enjoyable setting for both families and adults alike.
Viaggio Resort Mazatlán boasts a prime beachfront location, offering guests direct and safe access to a very clean and beautiful beach. The proximity to both the beach and the pool area makes it easy for visitors to switch between lounging by the pool and enjoying the ocean. The views from the rooms overlooking the beach are stunning, adding to the appeal of staying at this resort.
In addition to its scenic beauty, the beachfront offers ample space for fun activities, ensuring a lively atmosphere for those who enjoy beachside recreation. Many appreciated the hotel's efforts to accommodate guests with special needs by providing wheelchair accessibility to the beach.
Despite these positives, some aspects could be improved. There is a notable shortage of loungers, umbrellas and palapas, leading to overcrowding issues, especially during peak times. The beach almost disappears during high tide and the lack of adequate seating can be a drawback for those looking to relax by the shore.
Overall, Viaggio Resort Mazatlán is highly recommended for its excellent location and beautiful beachfront views, though potential guests should be aware of the beach's seating limitations and high tide conditions.
The parking situation at Viaggio Resort Mazatlán offers several advantages, catering well to guests with vehicles. The hotel provides ample covered and underground parking, ensuring convenience and protection from the elements. The parking lot is large and secure, making it a great option for those with parking needs. Free parking is another notable benefit, adding to the overall ease of staying at the resort. However, some guests noted that valet parking services are not available and there were occasional issues with security personnel not being attentive to the exit. Despite this, the overall feedback highlights the parking as a strong feature of the resort.
Viaggio Resort Mazatlán stands out as an excellent choice for families seeking a fun-filled and child-friendly experience. The resort boasts an array of activities perfect for both kids and adults, fostering a delightful family atmosphere throughout the stay. Children can enjoy multiple designated areas specifically designed for their amusement, including a children's area with slides and a splash area, making it a haven for young ones.
Parents will appreciate the family-friendly amenities, such as the expansive children's pool and the various family areas scattered throughout the resort. The hotel offers a peaceful beach and comfortable rooms, ensuring a relaxing environment for all. The day care staff is noted for their attentive service, providing a safe and enjoyable atmosphere for children.
The family pool is another highlight, offering fun and relaxation with a great view of the family-friendly facilities. Additionally, the hotel’s large swimming pool and dedicated children’s area ensure there's always something to keep the little ones entertained.
Overall, Viaggio Resort Mazatlán receives high praise for creating a perfect family vacation spot, characterized by excellent facilities for children and numerous activities that cater to the entire family.
Viaggio Resort Mazatlán has garnered mixed feedback regarding its five-star rating. While some guests have praised it as an excellent five-star hotel with exceptional service, others feel it falls short of what one would expect from a hotel of this caliber. Several reviews dispute its five-star status, citing insufficient service and facilities that do not align with the high standards typically associated with such a rating. Despite these criticisms, the hotel's commendable service has been highlighted as a particularly positive aspect by some of its visitors.
Viaggio Resort Mazatlán features heated pools that guests frequently highlight in their reviews. Visitors appreciate that the pool water remains comfortably warm, making it an enjoyable experience regardless of the weather. The heated pools are also noted as children-friendly, catering to families looking for a relaxing swim for all ages. Overall, the heated pools are a well-received amenity, contributing positively to the resort experience.
Viaggio Resort Mazatlán is lauded for its exceptional selection of outdoor pools, which have garnered high praise from guests. The resort features multiple pools, each contributing to a relaxing and inviting atmosphere. Guests have highlighted the beautiful and clean conditions of the outdoor pools, which are well-maintained and perfect for a soothing swim. The presence of heated pools adds an extra layer of comfort, ensuring an enjoyable experience regardless of the weather. Overall, the pool area at Viaggio Resort Mazatlán stands out as an excellent and appealing amenity for visitors.
Viaggio Resort Mazatlán is widely praised for its beautiful, new and modern facilities, offering guests a luxurious and elegant experience. Reviewers consistently highlight the resort's exclusive and tranquil environment, describing the setup as both sophisticated and inviting. Cleanliness and aesthetics receive particular commendation with many noting the elegant decor and well-maintained spaces. Additionally, the excellent food and top-notch facilities contribute to the overall appeal of this resort, making it a highly recommended destination for those seeking a refined getaway.
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Location
The modern and new infrastructure of the hotel enhances the overall experience, providing clean, spacious and comfortable rooms, many of which offer breathtaking sea views. The resort features excellent facilities, including impeccable pools and covered parking, catering to the needs of all guests. The family-friendly atmosphere and excellent service are also consistently highlighted, ensuring a pleasant stay for all.
The combination of its superb location, modern facilities and beautiful surroundings makes Viaggio Resort Mazatlán an ideal base for exploring the city while enjoying the tranquility and prestige of beachside accommodation.
Breakfast
However, several reviews pointed out shortcomings, particularly in the breakfast buffet. Concerns were raised about the lack of variety and the buffet running out of food within the established hours. Some guests found the breakfast acceptable but noted that it was not exceptional with repetitiveness and limited options being recurring issues. The high price of the buffet did not seem justified to some, especially given the lack of seafood options, which guests expected in a coastal resort.
Overall, while many enjoyed their breakfast experiences due to the setting and some praised the food's quality, there is room for improvement, particularly in terms of variety and consistency. Enhanced menu options and better management of food supplies could elevate the breakfast experience to better meet guest expectations.
Dinner
Guests also point out that while some dishes are good, the overall impression is that the food is not up to 5-star standards with some finding it tasteless and lacking worth. The buffet, while praised by a few, is often criticized for its limited variety and high cost and many feel compelled to opt for the à la carte options despite additional charges. The supposed inclusivity of the dining experience is questioned, as room service and certain menu items are not covered.
Overall, while there are high points with specific à la carte dishes, the dinner offerings at Viaggio Resort Mazatlán seem to fall short in variety, value and overall satisfaction for many guests.
Rooms
Although the majority of feedback is positive, there are some recurring criticisms. Several reviewers mention the lack of common amenities such as a minibar, refrigerator and shelves in the bathroom. Specific instances of cleanliness issues, such as dusty and dirty floors, broken furniture and occasional insect sightings, have been reported by some guests. Additionally, room service received mixed reviews with comments about slow and insufficient cleaning and delayed check-ins.
Other areas for improvement include better communication and assistance from staff, especially concerning language barriers and guest requests, like freezing a coolant gel package. Despite these shortcomings, the resort's pleasant facilities and the overall comfort of the rooms leave a mostly favorable impression on its guests.
Beds
Cleanliness
However, there are occasional criticisms regarding specific aspects of room cleanliness and maintenance, such as issues with bathroom facilities and delayed room cleaning. Despite these minor issues, the overall sentiment from guests is positive with most commending the hotel's cleanliness and comfort. The beautiful, spacious and well-kept surroundings, as well as the excellent service, contribute to making Viaggio Resort Mazatlán a desirable destination.
Staff
However, some reviews mention areas for improvement, such as the organization and attitude of certain staff members, specifically the cleaning crew and bartenders in the snack area. Despite isolated incidents of rudeness, the majority of interactions are characterized by warmth and helpfulness.
The attention to detail and the ability to make guests feel welcome are recurrent positive themes. Issues like noise from cleaning staff and inconsistent service are noted but do not overshadow the overall positive impression of the resort’s team. The facilities themselves receive favorable comments, augmented by the courteous and accommodating nature of the staff, contributing to a largely enjoyable experience for visitors.
Wi-Fi
Gym
Pool
At night, the pool lights create a lovely ambiance, making the pool area visually appealing. However, the space by the pools is somewhat limited and often crowded with a noted shortage of tables, chairs, sunbeds and umbrellas. Some reviews mention the pool area being a bit small, which can feel cramped during peak times. Additionally, the pool schedule and accompanying music have been bothersome for a few visitors.
Despite the occasional overcrowding and reports of the pools sometimes being too cold or too warm, the overall sentiment towards the pool facilities remains positive. The cozy atmosphere, beautiful pool views and convenient access to the beach enhance the experience further. There are also mentions of good service and tasty poolside food and drinks, although some guests noted a lack of attentiveness from the staff in the pool area.
Overall, the pools at Viaggio Resort are considered a major highlight, offering a comfortable and enjoyable setting for both families and adults alike.
Beach
In addition to its scenic beauty, the beachfront offers ample space for fun activities, ensuring a lively atmosphere for those who enjoy beachside recreation. Many appreciated the hotel's efforts to accommodate guests with special needs by providing wheelchair accessibility to the beach.
Despite these positives, some aspects could be improved. There is a notable shortage of loungers, umbrellas and palapas, leading to overcrowding issues, especially during peak times. The beach almost disappears during high tide and the lack of adequate seating can be a drawback for those looking to relax by the shore.
Overall, Viaggio Resort Mazatlán is highly recommended for its excellent location and beautiful beachfront views, though potential guests should be aware of the beach's seating limitations and high tide conditions.
Parking
Family
Parents will appreciate the family-friendly amenities, such as the expansive children's pool and the various family areas scattered throughout the resort. The hotel offers a peaceful beach and comfortable rooms, ensuring a relaxing environment for all. The day care staff is noted for their attentive service, providing a safe and enjoyable atmosphere for children.
The family pool is another highlight, offering fun and relaxation with a great view of the family-friendly facilities. Additionally, the hotel’s large swimming pool and dedicated children’s area ensure there's always something to keep the little ones entertained.
Overall, Viaggio Resort Mazatlán receives high praise for creating a perfect family vacation spot, characterized by excellent facilities for children and numerous activities that cater to the entire family.
5 Star
Heated Pool
Outdoor Pool
Luxury
Yes, Viaggio Resort Mazatlán has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Viaggio Resort Mazatlán.
No, Viaggio Resort Mazatlán doesn't allow dogs.
Yes, parking facilities are available at Viaggio Resort Mazatlán.
Yes, Viaggio Resort Mazatlán has a gym.
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