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Summary of reviewsComfort Inn Matthews / Charlotte is highly regarded for its convenient and accessible location, nestled in a vibrant area close to numerous dining and shopping options. Guests appreciate its proximity to major highways and downtown Charlotte, as well as the ease of walking to nearby restaurants and stores. The hotel is situated in a safe and quiet area, providing a peaceful retreat with the added benefit of free parking. The excellent location, combined with friendly staff and clean accommodations, makes it a prime choice for both comfort and accessibility.
The breakfast experience is a standout feature, offering a range of hot options, including a make-your-own waffle station, which guests find satisfying and delightful. While not gourmet, it exceeds expectations for a hotel in its price range and is appreciated for its variety, including vegan offerings. The breakfast area is praised for its cleanliness and efficient service, with staff ensuring guests have what they need.
Rooms at Comfort Inn Matthews / Charlotte are consistently described as spacious, clean, and comfortable, often exceeding guest expectations. The cleanliness and organization of the rooms are frequently highlighted, and the comfortable beds contribute to a restful atmosphere. Some guests even receive complimentary upgrades, further enhancing their satisfaction. Despite occasional mentions of room odors or outdated facilities, the value for money is generally well-appreciated.
Cleanliness throughout the hotel is a priority, with numerous reviews highlighting well-maintained and tidy accommodations. The inclusion of fridges and microwaves in rooms adds convenience. The combination of cleanliness, comfortable beds, and a quiet environment contribute to restful nights for guests.
The hotel staff receive consistent praise for their friendliness, helpfulness, and accommodating nature. The front desk, housekeeping, and other team members leave a positive impression through their courteous and professional service. This level of hospitality extends throughout the hotel, contributing to a clean and comfortable environment.
The hotel's beds are noted for their comfort, providing a great night's sleep for many guests. While some mixed feedback on pillows and firmness exists, the overall sentiment remains positive regarding the sleeping arrangements.
Overall, Comfort Inn Matthews / Charlotte is a welcoming retreat offering excellent value for money. Its prime location, cleanliness, and friendly staff make it an ideal choice for budget-conscious travelers seeking quality accommodations. Despite being a three-star establishment, it consistently exceeds expectations with its quality service and facilities, making it a reliable choice for both business and leisure travelers.
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