UNA HOTELS MH Matera
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Summary of reviewsUNA HOTELS MH Matera receives predominantly positive reviews across various categories, enhancing its reputation as a preferred accommodation for both leisure and business travelers.
The hotel's location is notably praised for its strategic positioning, being just a 10 to 15-minute drive from the historic Sassi di Matera. This proximity allows guests to enjoy the serenity of a quieter area while retaining close access to key attractions and amenities, including nearby cities like Altamura and Gravina. Ample free parking and connectivity to highways further accentuate the convenience for visitors traveling by car, making it both easy to explore the region and a peaceful retreat.
Breakfast at the hotel leaves a lasting positive impression, highlighted for its abundance, variety and high quality. Guests commend the inclusion of local products and an extensive selection that caters to both sweet and savory tastes. The attentive service and pleasant facilities enhance the overall morning dining experience, though suggestions for additional savory options and artisanal baked goods show some areas for minor improvements.
Dining in the hotel's restaurant is equally well-regarded with the dinner menu offering creative and elegant gourmet dishes that often highlight seafood. Guests appreciate the exceptional quality, top-notch service and inviting ambiance, although a few reviews mention a desire for more menu variety and slightly adjusted pricing relative to portions.
Rooms at UNA HOTELS MH Matera receive accolades for their spaciousness, modern design and cleanliness. Comfortable beds, ample amenities and stylish decor contribute to a pleasant stay. While minor issues like soundproofing and occasional maintenance lapses occur, the overall feedback emphasizes the comfort and modernity of the room facilities.
Cleanliness is a strong point for the hotel with many guests acknowledging the high standards of cleanliness across rooms, bathrooms and common areas. Despite a few isolated incidents requiring improvement, the diligent cleaning services and maintenance contribute to a welcoming and spotless environment.
The hotel staff stand out for their exceptional service, consistently described as friendly, professional and attentive. From the reception team to the restaurant staff, their efforts significantly enhance the guest experience, ensuring a welcoming and smooth stay.
WiFi connectivity at the hotel is generally reliable, especially in rooms and public areas. However, some guests experience slower speeds and issues with connection stability, particularly around the pool and lobby areas. The need for better user-friendly access and faster connections is noted but does not overshadow the overall benefits of free internet access.
The spa is often highlighted as a key feature of UNA HOTELS MH Matera. Guests appreciate its modern amenities, including saunas, Turkish baths and whirlpools. Positive mentions focus on the clean, spacious and relaxing environment with professional staff providing excellent massage services. Despite occasional criticisms regarding hygiene and crowdedness, the spa significantly adds to the hotel's appeal as a wellness destination.
The gym receives mixed reviews due to its small size and limited equipment. The occasional unavailability and lack of detailed information about the facility can be inconvenient, though it remains a useful amenity for maintaining fitness routines.
The pool areas are lauded for their beauty and cleanliness with both indoor and outdoor pools offering enjoyable experiences. The well-maintained outdoor pool, complemented by a bar service, is a particular highlight. Some operational interruptions and minor inconveniences such as pool closures or cold water in smaller pools are noted but do not detract significantly from the overall positive feedback.
Parking facilities at the hotel are highly rated for their ample, secure and convenient availability. Guests appreciate the free parking options, including indoor and outdoor spaces, as well as features like EV charging stations.
In conclusion, UNA HOTELS MH Matera is highly commended for its favorable location, excellent dining experiences, comfortable and modern rooms, exceptional cleanliness and outstanding staff service. While there are minor areas for improvement such as WiFi connectivity and gym facilities, the overall feedback reflects a well-rounded, positive guest experience that makes it a compelling choice for visitors to the Matera region.
Categories
The hotel's location is notably praised for its strategic positioning, being just a 10 to 15-minute drive from the historic Sassi di Matera. This proximity allows guests to enjoy the serenity of a quieter area while retaining close access to key attractions and amenities, including nearby cities like Altamura and Gravina. Ample free parking and connectivity to highways further accentuate the convenience for visitors traveling by car, making it both easy to explore the region and a peaceful retreat.
Breakfast at the hotel leaves a lasting positive impression, highlighted for its abundance, variety and high quality. Guests commend the inclusion of local products and an extensive selection that caters to both sweet and savory tastes. The attentive service and pleasant facilities enhance the overall morning dining experience, though suggestions for additional savory options and artisanal baked goods show some areas for minor improvements.
Dining in the hotel's restaurant is equally well-regarded with the dinner menu offering creative and elegant gourmet dishes that often highlight seafood. Guests appreciate the exceptional quality, top-notch service and inviting ambiance, although a few reviews mention a desire for more menu variety and slightly adjusted pricing relative to portions.
Rooms at UNA HOTELS MH Matera receive accolades for their spaciousness, modern design and cleanliness. Comfortable beds, ample amenities and stylish decor contribute to a pleasant stay. While minor issues like soundproofing and occasional maintenance lapses occur, the overall feedback emphasizes the comfort and modernity of the room facilities.
Cleanliness is a strong point for the hotel with many guests acknowledging the high standards of cleanliness across rooms, bathrooms and common areas. Despite a few isolated incidents requiring improvement, the diligent cleaning services and maintenance contribute to a welcoming and spotless environment.
The hotel staff stand out for their exceptional service, consistently described as friendly, professional and attentive. From the reception team to the restaurant staff, their efforts significantly enhance the guest experience, ensuring a welcoming and smooth stay.
WiFi connectivity at the hotel is generally reliable, especially in rooms and public areas. However, some guests experience slower speeds and issues with connection stability, particularly around the pool and lobby areas. The need for better user-friendly access and faster connections is noted but does not overshadow the overall benefits of free internet access.
The spa is often highlighted as a key feature of UNA HOTELS MH Matera. Guests appreciate its modern amenities, including saunas, Turkish baths and whirlpools. Positive mentions focus on the clean, spacious and relaxing environment with professional staff providing excellent massage services. Despite occasional criticisms regarding hygiene and crowdedness, the spa significantly adds to the hotel's appeal as a wellness destination.
The gym receives mixed reviews due to its small size and limited equipment. The occasional unavailability and lack of detailed information about the facility can be inconvenient, though it remains a useful amenity for maintaining fitness routines.
The pool areas are lauded for their beauty and cleanliness with both indoor and outdoor pools offering enjoyable experiences. The well-maintained outdoor pool, complemented by a bar service, is a particular highlight. Some operational interruptions and minor inconveniences such as pool closures or cold water in smaller pools are noted but do not detract significantly from the overall positive feedback.
Parking facilities at the hotel are highly rated for their ample, secure and convenient availability. Guests appreciate the free parking options, including indoor and outdoor spaces, as well as features like EV charging stations.
In conclusion, UNA HOTELS MH Matera is highly commended for its favorable location, excellent dining experiences, comfortable and modern rooms, exceptional cleanliness and outstanding staff service. While there are minor areas for improvement such as WiFi connectivity and gym facilities, the overall feedback reflects a well-rounded, positive guest experience that makes it a compelling choice for visitors to the Matera region.
Hotel Taking Steps Towards Sustainability
Part of UNA Italian Hospitality, which implements environmental sustainability policies including waste reduction, minimal packaging, eco-friendly suppliers, and recycled paper. This hotel is set in 5 hectares of lush greenery and offers 5 electric car charging stations.
Hotel with Spa
Located in Matera, UNA Hotels MH offers a relaxing spa experience. The hotel provides comfortable accommodations and a range of spa treatments for a rejuvenating stay.
Family Friendly Hotel
This hotel offers a family-friendly environment with spacious and clean family suites. There is a playspace for children. The indoor pool has specific hours for children.
Romantic Hotel
UNA Hotels MH Matera provides a comfortable and stylish setting, with modern amenities and a convenient location. The hotel's attention to detail and serene environment make it ideal for couples seeking a relaxing getaway.
Business Hotel
This hotel is equipped with 5 meeting rooms of various sizes, configurable in different ways, making it one of the most important business areas in Southern Italy. It offers a wellness and fitness center, 'OLOS SPA', and can host ceremonies. Shuttle service to and from the center of Matera can be arranged upon request.
Hotel with Parking
This hotel provides designated parking areas for guests. It offers a blend of comfort and accessibility, making parking hassle-free.
EV charging stations
Accessible Hotel
UNA HOTELS MH Matera has accessible rooms available and offers ample and free parking with good accessibility from the highway exit. An elevator is available for accessing different floors.
Hotel with EV Charging Stations
This hotel stands out with 5 electric vehicle charging stations, including 3 specifically for Tesla vehicles. Charging is available for guests and visitors for a fee. The hotel is located in a 5-hectare park and offers a range of services.
Hotel with Outdoor Pool
The hotel offers a well-maintained and clean pool area, boasting a beautiful structure and ample sun loungers. The poolside bar and dining services add to the leisurely vibe.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
About UNA HOTELS MH Matera
License: IT077014A101047001
Guest Reviews
Location
The hotel is lauded for its ease of access, being close to highways and offering ample free parking. Guests particularly appreciate the quiet neighborhood that ensures a restful stay away from the city's hustle and bustle while still being just a short drive from key areas.
The surrounding area is tranquil, making it an advantageous spot for both leisure and business travelers. Additionally, the proximity to a shopping center and essential amenities enhances the convenience, allowing guests to meet their needs effortlessly.
Overall, UNA HOTELS MH Matera is commended for its prime location, combining the benefits of a serene environment with the practicality of close proximity to Matera’s historic and cultural sites.
Breakfast
The breakfast buffet is particularly noted for its variety, ensuring there is something to suit all tastes and dietary requirements. Many guests found the offering delightful, mentioning the quality and diversity of cakes, pastries and fresh fruits. The breakfast facilities and the staff's attentiveness also contribute to a pleasant start to the day with numerous reviews commending the excellent service.
However, a few guests mentioned areas for improvement, such as the need for more savory options, better attention to dietary needs and occasionally inconsistent standard of the breakfast service. Some reviews noted that the breakfast could be enhanced with more artisanal baked goods and pre-cut fruits. Despite these few criticisms, the overall feedback underscores a richly satisfying breakfast experience, aligning well with the hotel's standing.
Dinner
Guests frequently mention the top-notch service, including attentive staff who ensure a pleasant dining environment. The variety of food and the quality of dishes leave diners satisfied with excellent value for money noted by several guests.
While the restaurant offers a mix of regional and international cuisine, there are some critiques regarding the limited menu selection, which some find repetitive over multiple days. Additionally, a few guests feel that the prices can be quite high relative to the food portions, suggesting a slight room for improvement in menu diversity and pricing.
Overall, the restaurant at UNA HOTELS MH Matera appears to deliver a great dining experience with outstanding food quality, delightful ambiance and commendable service, making it a recommended choice for lunch or dinner during a stay.
Rooms
The hotel structure is described as new, modern and well-maintained, encompassing tidy and elegant common areas. Guests also praised the ample amenities and bright, airy environments. However, a few reviews pointed out issues like poor soundproofing, occasional cleanliness lapses and maintenance problems such as non-functional fridges or showers.
Overall, the hotel is celebrated for its generous room sizes, comfort and modern amenities, making it a comfortable base just outside of Matera.
Beds
However, some guests mentioned issues with the beds being too soft or small, leading to discomfort. There were also occasional remarks about mattresses being in poor condition, sometimes too soft or sagging, which unfortunately caused back pain for certain guests. Despite some negative feedback regarding the size and firmness of the beds, the majority of reviews highlight the overall comfort and cleanliness of the accommodations at this hotel.
Cleanliness
While the majority of comments are positive, there are some mentions of areas needing improvement. Some guests noted instances of dust under beds, dirty rooms upon arrival and insufficient attention to details such as hair in bathrooms and cleanliness of duvets. The spa area and hallways also received some critiques, indicating that occasional lapses in cleaning can occur.
Nonetheless, many reviews emphasize the hotel's high standards of cleanliness, highlighting the diligent cleaning services and the overall spotless condition of rooms and public spaces. Impeccable cleanliness is a recurrent theme, reinforcing UNA HOTELS MH Matera as a reliable choice for travelers prioritizing hygiene and comfort.
Staff
The operations manager and other shift leaders stand out for their exceptional kindness, further enhancing the positive guest experience. The reception and restaurant teams are particularly noted for their efficiency and readiness to assist with any issues or questions, ensuring a smooth and pleasant visit.
An occasional critique regarding a less friendly receptionist at the SPA center and some unfriendly staff members does appear, but these instances are in the minority. Overall, the overwhelmingly positive feedback on the staff at UNA HOTELS MH Matera reflects a team dedicated to providing quality service and creating a welcoming environment for all guests.
Wi-Fi
However, the connectivity does have its drawbacks. While WiFi is available at the poolside and throughout the hotel, some guests mentioned that the connection is slow and unreliable in certain areas such as the pool and hotel lobby. There are instances where the WiFi speed was quite low, leading some guests to resort to using their 4G internet due to the unreliability of the hotel's WiFi, even when areas were vacant.
Access to WiFi is limited to two devices per room, which could be inconvenient for guests with multiple gadgets. The need for daily renewals of the WiFi code and complex passwords also added to the inconvenience for some users.
In summary, while the hotel provides WiFi access across the property and delivers excellent connectivity in various spots, improvements are needed to ensure a stable, fast and user-friendly experience throughout the entire hotel.
Spa
Many find the spa to be a key highlight of their stay, enjoying the large swimming pool and the outdoor spa pool. Skilled and professional staff, particularly in providing massages, also receive positive mentions. Clean and functioning facilities further enhance the spa's appeal, making it a peaceful retreat within the hotel.
However, some critiques are noted, including issues with hygiene, crowdedness and inconsistent pool availability. Certain areas of the spa show signs of wear, such as rust and non-functioning jacuzzi jets and some guests have reported mold smells in wet areas. Booking the spa in advance is advised due to its popularity and while the wellness services are generally appreciated, they come with a higher price tag.
Overall, while there are areas for improvement, the spa at UNA HOTELS MH Matera offers a compelling and enjoyable wellness experience that adds significant value to a stay at the hotel.
Gym
Pool
The indoor pool also receives positive feedback for being clean and well-maintained, although access is limited to 90 minutes and incurs an additional fee. Some guests find the swimming cap requirement to be a minor inconvenience. The spa facilities, alongside the pool areas, are also well-regarded, contributing to a high-level relaxation experience.
On the downside, there have been some occasional closures of both indoor and outdoor pools due to maintenance or events, which can be disappointing for visitors. Some guests note that the smaller pools can be cold and are not always available.
In summary, the pool areas at UNA HOTELS MH Matera stand out for their beauty, cleanliness and expansive space, making them a top feature of the hotel despite a few operational hiccups.
Parking
Family
The indoor pool has been noted for its suitability, though parents should be aware that children are allowed only during specific hours, typically during the lunch break. This policy might not be clear from the hotel's website, but courteous reception staff are helpful in informing guests about this constraint. During weekends, the pool can get quite crowded as it is also open to external visitors.
Overall, guests have had very pleasant stays with their families, appreciating the quiet atmosphere, cozy suites and the friendly environment. While there were occasional issues with noise from neighboring rooms, the overall satisfaction remains high due to the accommodating family amenities and the spacious, clean rooms. The location is also praised for being advantageous for families, making it a great place for family vacations.
4 Star
However, there are areas for improvement. For instance, the absence of bathrobes, slippers in superior rooms and complimentary water in the minibar falls short of the expected four-star standards. Some elements, such as the lack of staff uniforms and insufficient spa facilities, detract from the four-star experience. Guests also mentioned that an automatic machine in the cafeteria instead of table service feels below par for a four-star hotel.
While the hotel is ideally situated for travelers between Campania and Puglia or those visiting Matera, its age and certain service aspects do not always reflect a true four-star experience. Despite these shortcomings, many guests find the hotel to be a great example of four-star amenities, showcasing high-level standards and varied choices, though not all aspects meet every four-star benchmark.
Business
The hotel's ambiance is consistently described as comfortable yet professional, making it an ideal setting for business travelers. The location near major highways and meeting centers, as well as a nearby shopping center, adds to its convenience. Facilities for conferences and events are well-regarded; the hotel stands out as an excellent venue for holding meetings and receptions.
The check-in process is noted for being efficient and the ample parking facilities further enhance its practicality for those visiting Matera or traveling between Campania and Puglia by car. UNA HOTELS MH Matera maintains high standards, offering significant value for money, ensuring it is an appropriate and appealing choice for business-focused stays.
Accessible
Outdoor Pool
Many appreciate the large pool surrounded by greenery, umbrellas and a sun terrace providing a serene retreat. The outdoor area is also noted for its quiet and comfortable loungers, catering to those seeking tranquility. However, there are mentions of occasional closures due to events and maintenance, which can limit access. A few guests mention the pool being cold and some report needing clarification on access. Additionally, there are minor remarks regarding the pool's size in relation to the hotel's capacity and the late opening hours.
While a few guests felt the pool could be better maintained, the general consensus supports the pool as a key feature of relaxation and enjoyment at the hotel. Overall, the outdoor pool remains a highly valued facet of the guest experience at UNA HOTELS MH Matera.
Romantic
Yes, UNA HOTELS MH Matera has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at UNA HOTELS MH Matera.
No, UNA HOTELS MH Matera doesn't allow dogs.
Yes, parking facilities are available at UNA HOTELS MH Matera.
No, UNA HOTELS MH Matera doesn't have a gym.
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