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Complejo Sun's Gardens - Maspalomas

Maspalomas , Calle Virgo, 2 (Show on Map)

6.7

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1 room2 guests 1 room, 2 guests

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Summary of reviewsComplejo Sun's Gardens in Maspalomas receives generally positive feedback for its serene and convenient location. The complex is distinctly appreciated for its quiet atmosphere, making it a great retreat from the busy main areas. The residences, primarily two-story bungalows with individual terraces, are situated around a sizeable pool, further enhancing the sense of relaxation. It's conveniently close to supermarkets, dining areas, sports facilities, parks, leisure activities and entertainment options like the amusement park Holidayworld. Accessibility is also a significant plus with easy connections to highways and ample parking facilitating island exploration.

The accommodations at Complejo Sun's Gardens vary with many guests finding them nice and comfortable, particularly renovated units boasting modern amenities. Guests appreciate the proximity to supermarkets for grocery shopping convenience. However, room conditions receive mixed reviews; while some guests find their spaces clean and well-maintained, others note issues with outdated furnishings, cleanliness and maintenance.

Cleanliness across the complex is a notable concern with several reports about unclean rooms, unpleasant odors and maintenance issues like clogged drains and small cockroaches. The pool area also incurs criticism for dirty water and maintenance lapses, although some appreciate its spaciousness and relaxing environment. A few guests highlighted the complex's overall cleanliness and well-kept grounds.

Staff at Complejo Sun's Gardens are highly praised for their exceptional attention, friendliness and willingness to assist with receptionists receiving special commendations for their professionalism. This positive interaction significantly enhances the guest experience, despite occasional lapses in communication.

Free Wi-Fi is provided, but its reliability is often questioned with slow speeds and connection issues reported by several guests. Despite this, the friendly reception staff remains a positive aspect.

The pool area evokes mixed feelings; while it is described as spacious and clean by some, others criticize its maintenance and safety concerns. The pool temperature, especially in winter, is another point of dissatisfaction.

The beds and bedding receive consistent criticism with many guests finding them uncomfortable and in need of upgrades. Issues include old, worn-out mattresses and inadequate pillows, which detract from the overall comfort.

The complex is notably pet-friendly, allowing guests to bring their pets along without size restrictions. This policy is well-received, enhancing the experience for pet owners, though it does sometimes lead to management challenges.

In summary, Complejo Sun's Gardens offers a tranquil setting with a convenient location and friendly staff, making it a viable option for a peaceful retreat. However, it faces notable challenges in areas like cleanliness, Wi-Fi reliability, pool maintenance and bedding comfort, which could benefit from significant improvements.
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Dog Friendly Apartment

Listed as a dog-friendly hotel. More specific amenities would need to be confirmed, but its inclusion suggests a welcoming environment for dogs.

Apartment with Swimming Pool

Outdoor Pool

3-Star Apartment

Apartment with Outdoor Pool

Room Types

Apartment with Pool View Guests will have a special experience as this apartment provides a pool with a view. This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace with pool views, this apartment also offers a tea and coffee maker and a flat-screen TV with streaming services. The unit offers 2 beds.

Superior Apartment with Pool view This apartment features a pool with a view. This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace with pool views, this apartment also features a tea and coffee maker and a flat-screen TV with streaming services. The unit has 2 beds.

Apartment with Garden View This apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, kitchenware and a microwave. This apartment features a tea and coffee maker, a seating area, a flat-screen TV with streaming services and a terrace. The unit offers 2 beds.

Superior Apartment with Garden view This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also features a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 1 bed.

Family Bungalow Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The spacious family room provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

About Complejo Sun's Gardens - Maspalomas

License: E-35/1/1008

Guest Reviews

6.7

Rated

Location

Nestled in a serene area of Maspalomas, Complejo Sun's Gardens boasts a highly praised location that blends tranquility with convenience. Guests frequently highlight the complex's peaceful atmosphere, making it an ideal retreat from the hustle and bustle. The residences, primarily composed of two-story bungalows with individual terraces, are set around a sizeable pool, enhancing the sense of relaxation.

The complex is notably well-situated for various activities with easy access to sports facilities, parks and leisure activities. It is also conveniently located near supermarkets and dining areas, perfect for those who enjoy local amenities within reach. Being close to the amusement park Holidayworld and other entertainment options adds to its appeal.

Accessibility is another standout feature, as it's well-connected to the highway and provides ample parking, making it easy for guests to explore the island. The proximity to Maspalomas and Playa del Inglés, though requiring a short drive, ensures that guests are not far from the sandy beaches and main attractions of the area.

Overall, the location of Complejo Sun's Gardens receives high marks for providing a quiet yet central base for holidaymakers, offering both restful surroundings and excellent connectivity to a range of activities and essential services.

Rooms

Complejo Sun's Gardens in Maspalomas offers a mix of accommodations with varying degrees of satisfaction from guests. The bungalows and villas are generally described as nice and comfortable with some properties providing spacious rooms and well-equipped facilities. Guests appreciate the convenience of being close to a supermarket, which makes grocery shopping practical.

Many apartments have been renovated, showing significant improvements and offering modern amenities that enhance the stay. Cleanliness and maintenance, however, appear inconsistent. Some guests highlight that their allocated apartments were clean, spacious and comfortable, while others found their units outdated, poorly maintained and dirty. Issues like creaky beds, broken furniture and noisy surroundings from celebrations were also mentioned.

Despite the mixed reviews on room conditions, the convenience of proximity to local supermarkets and entertainment options remains a positive aspect. Nonetheless, the complex itself is noted to be in need of some renovation and better maintenance services, as current conditions don't always match the promotional photos. Customer service and bar services also received lower ratings, suggesting room for improvement in overall guest experience.

Beds

Guests at Complejo Sun's Gardens in Maspalomas have repeatedly expressed dissatisfaction with the quality of the beds and bedding. Many have found the beds to be uncomfortable with issues ranging from old and worn-out mattresses to noisy springs and mismatched bed frames. The softness and firmness of the mattresses are frequently criticized with some guests describing them as too soft or stone hard. Additionally, the pillows often receive negative remarks for being too thin and providing inadequate support. The sofa beds, in particular, are highlighted as extremely uncomfortable and even torturous.

While a few guests noted that the bed was very comfy, the consensus leans heavily towards discomfort and the need for improvements. Beds not being made and instances of poor cleanliness, including hairs in the sheets, further detract from the overall bedding experience. Although the structure of the complex is praised, the dated and poorly maintained condition of the apartments, including the bedding, stands out as a significant drawback.

The staff's willingness to assist is noted positively, but the lack of amenities like ramps for disabled access and adequate kitchenware adds to the list of complaints. For travelers planning a short stay and less concerned with luxury, the accommodation may suffice, but for those seeking comfort and up-to-date facilities, this might not be the ideal choice.

Cleanliness

Complejo Sun's Gardens - Maspalomas, unfortunately, receives quite a bit of criticism regarding cleanliness. Many guests have reported that several rooms are not well-maintained with issues ranging from dirt on the floors and walls to unpleasant odors in the bathrooms. Reports of small cockroaches and clogged drains add to the list of concerns. The pool area also seems to fall short of expectations with multiple mentions of dirty water. Additionally, some areas of the complex appear to be outdated and in dire need of renovation.

However, amidst the negative feedback, there are a few positive mentions. Some guests found the accommodations clean and appreciated the friendly and available staff. There were compliments for the complex being quiet and well-kept with clean towels and property grounds being noted by a handful of reviewers.

Despite these positive remarks, the consensus suggests that the overall cleanliness at Complejo Sun's Gardens is significantly lacking and improvements are necessary to meet guests' expectations fully.

Staff

Complejo Sun's Gardens in Maspalomas consistently receives high praise for its exemplary staff. Guests frequently highlight the exceptional attention, friendliness and helpfulness demonstrated by the team, especially the reception staff. Many specific mentions note how attentive and polite the receptionists are with individuals like Federica and Lisa P receiving special commendation for their professionalism and kindness. The level of service provided by the team is described as excellent with staff members showing a genuine willingness to assist and solve problems quickly, such as resolving issues with door locks on the same day. Reviewers also mention the warm welcomes and pleasant interactions with the entire team, making stays feel welcoming and organized. While there was a rare mention of a lapse in communication about key information upon arrival, the overall impression is a highly positive one with the staff being a significant highlight of the guest experience at Complejo Sun's Gardens.

Wi-Fi

Complejo Sun’s Gardens in Maspalomas offers free Wi-Fi, which is provided in the bungalows and allows access to streaming services like Netflix. However, many guests have noted that the internet service is not very reliable. The Wi-Fi is often slow and occasionally doesn't work at all. Some visitors experienced weak signals to the point where the connection was unusable, while others found it to be super slow, particularly during the last days of their stay. Despite these internet issues, guests appreciate the friendly reception staff. Overall, while there is complimentary Wi-Fi, its performance can be inconsistent.

Pool

The pool area at Complejo Sun's Gardens in Maspalomas received mixed reviews from guests. While some found the pool to be nice, spacious and very clean, others noted significant maintenance issues. There were frequent complaints about the pool being dirty with some guests mentioning algae, insects and cloudy water. Several reviews indicated that the pool floor was in poor condition, suffering from broken tiles and a worn appearance. Guests also observed that it was often crowded and lacked proper supervision, sometimes even having safety concerns like rusty stairs and broken grates.

Despite these issues, a few guests appreciated the relaxing atmosphere around the pool area and its close proximity to the duplexes. However, the pool's cold temperature, particularly in the winter months, was a common point of dissatisfaction. Overall, the pool area appears to need urgent attention and renovation to improve its appeal and usability for future visitors.

Outdoor Pool

Complejo Sun's Gardens in Maspalomas garners mixed feedback regarding its outdoor pool. Positively, guests appreciate the pool's spaciousness and cleanliness and the surrounding area is noted for its pleasant atmosphere. The pool is described as nice and provides a good setting within a quiet and family-oriented environment. Its proximity to a nearby supermarket is also a convenient feature. However, there are some criticisms, including the pool being perceived as too cold and not as well-maintained as expected with some noting a discrepancy between the promotional photographs and the actual condition of the pool. Despite these drawbacks, the facility caters to families and even welcomes pets, enhancing its appeal for a variety of travelers.

Dog Friendly

Complejo Sun's Gardens in Maspalomas truly stands out as a pet-friendly destination, allowing guests to bring their furry friends along without restrictions on weight or size. This policy adds a delightful touch for many pet owners who can enjoy their holiday with their pets by their side. However, this openness also means that there are many dogs around the complex, which some guests enjoy seeing as it contributes to a lively and inclusive atmosphere.

Despite the positive experience for pet owners, a few issues arise related to pet management, such as neighbors letting their dogs roam freely and even entering other apartments. Additionally, some guests noted a lack of cleaning supplies for pet accidents.

Overall, the ability to vacation with pets comfortably in a place that warmly welcomes them enhances the guest experience at Complejo Sun's Gardens. It's an ideal choice for those seeking a quiet stay while enjoying the company of their pets in a relaxed setting.

Yes, Complejo Sun's Gardens - Maspalomas has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Complejo Sun's Gardens - Maspalomas.

Yes, Complejo Sun's Gardens - Maspalomas welcomes dogs.

No, parking facilities aren't available at Complejo Sun's Gardens - Maspalomas.

No, Complejo Sun's Gardens - Maspalomas doesn't have a gym.

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