Best Western Hotel du Mucem

Marseille 43.30244900, 5.36572200 , 22 Rue Mazenod (Show on Map)
7.8
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsBest Western Hotel du Mucem in Marseille garners positive reviews, particularly for its strategic location and dedicated staff. Situated conveniently near the Vieux Port, Le Panier district, the Mucem, and the Cathedral of La Major, the hotel provides guests with easy access to cultural landmarks and vibrant city attractions, all within a tranquil setting. Its strategic placement near public transport ensures guests can explore Marseille effortlessly.

Guests commend the hotel's cleanliness and modern appeal, highlighting spotless rooms and well-maintained amenities. Despite the compact size of the rooms, visitors find them to be cozy, functional, and equipped with comfortable beds, ensuring restful stays. The attention to cleanliness extends throughout the hotel, contributing to a tidy and inviting atmosphere.

The staff at Best Western Hotel du Mucem receive high praise for their friendly and accommodating nature. Their enthusiasm and superb service create a welcoming environment, significantly enhancing the overall guest experience. Outstanding employees like Hugo and Abdallah are noted for their exceptional service and dedication.

While the breakfast receives mixed reviews, many guests appreciate the variety and value offered. Some suggest improvements in ambiance and certain items, but overall, it meets the expectations of many visitors. Wi-Fi services, generally reliable, and comfortable bedding are additional highlights that contribute to a satisfying stay.

The hotel stands out for its value for money as a 3-star establishment, delivering comprehensive amenities and a pleasant experience at a reasonable price. Despite minor concerns about room size and certain breakfast items, Best Western Hotel du Mucem effectively fulfills its star rating, making it a recommended choice for travelers prioritizing location, cleanliness, and exceptional hospitality.
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Hotel near Nightlife Spots
Located on Rue Mazenod, this hotel is near the MuCEM and the Vieux Port, offering access to nightlife options. Its proximity to the port makes it convenient for evening entertainment.

Business Hotel
This hotel is close to the MuCEM and offers business-friendly amenities. Its location and services make it suitable for business travelers.

3-Star Hotel
Located near the Mucem museum, this hotel offers convenient access to cultural attractions. It provides standard Best Western amenities and comfortable accommodations.

Dog Friendly Hotel

Accessible Hotel

Room Types
Comfort Double Room Featuring free toiletries, this double room includes a private bathroom with a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

Superior Double Room Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views.

Standard Single Room Providing free toiletries, this single room includes a private bathroom with a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

Guest Reviews
7.8
Good
Location
The Best Western Hotel du Mucem in Marseille boasts an excellent location that is ideal for visitors seeking convenience and accessibility to the city's main attractions. Situated just a short stroll from the bustling Vieux Port, guests can enjoy the vibrant surroundings and explore the historic Le Panier district with ease. The proximity to the renowned Mucem and the breathtaking Cathedral of La Major offers cultural enthusiasts quick access to showcases of art, history, and architecture.

For those reliant on public transportation, the hotel is conveniently located near metro and bus stations, ensuring seamless connectivity throughout Marseille. Despite its central positioning, the hotel resides in a tranquil neighborhood, creating a peaceful retreat away from the city's hustle and bustle. The strategic location makes it suitable for visitors who have arrangements for sports events, visits to the shopping center Les Terrasses, or leisurely seaside experiences.

Overall, the Best Western Hotel du Mucem provides a superb base for exploring Marseille's offerings, whether on foot or via public transport, promising a well-rounded experience for its guests.

Breakfast
The breakfast experience at Best Western Hotel du Mucem receives mixed reviews, with guests praising its variety and value, especially given its reasonable price of around 11 euros. Many guests found the breakfast to be excellent and abundant, offering a comprehensive selection that includes fresh and local products, catering to diverse tastes. The buffet-style breakfast is often highlighted as well varied and satisfying, with commendable service from the pleasant staff, particularly the lady responsible for its preparation.

However, there are criticisms regarding the breakfast's setting, located in a basement room that lacks windows and ventilation, which some found depressing and uninviting. A few guests mentioned that the quality of certain items such as pastries and juices was below the expected standard for a three-star hotel, with some items like scrambled eggs occasionally being served cold. Additionally, the price of 14 euros was considered steep by some for the offerings, leading them to suggest opting for breakfast elsewhere.

Overall, while many guests appreciate the variety and quality of the breakfast at this hotel, others feel improvements could be made in its ambiance and certain aspects of its value for money.

Rooms
Best Western Hotel du Mucem is celebrated for its cleanliness, modern style, and excellent location near cultural landmarks like the Cathedral of the Major and the Mucem. Despite some guests noting that the rooms are small, many find them to be comfortable, cozy, and well-equipped. The hotel offers soundproofed rooms with comfortable bedding, ensuring a restful stay. While some rooms lack conventional windows and rely on skylights, the clever design and layout make efficient use of the space, providing good lighting and modern amenities. Guests appreciate the cleanliness and functionality of both the rooms and bathrooms, with housekeeping praised for maintaining a spotless environment throughout their stay.

The hotel is nestled in a quiet area yet offers easy access to transport links and nearby attractions, catering well to those exploring the city. Some guests mention the lack of a fridge and occasional noise from halls or the street, but the welcoming staff and overall pleasant experience typically make up for these minor setbacks. The compact rooms, particularly suited to short stays, are perceived as well thought-out, delivering practicality without sacrificing comfort. Ideal for travelers prioritizing location and cleanliness, Best Western Hotel du Mucem offers a reliable and pleasant stay at a reasonable value.

Beds
At the Best Western Hotel du Mucem, guests are consistently impressed by the quality of the beds. The prevailing opinion from reviews highlights the remarkable comfort of the bedding, often described as very comfortable, cozy, and super comfortable. The bedding is of good quality, providing excellent support and resulting in restful nights and satisfactory sleep experiences. Guests appreciate the attention to detail with the firmness of the pillows, which is noted as an uncommon yet valued feature. The accommodation doesn't just excel in comfort but also in providing a clean and well-equipped environment, featuring amenities like wifi, AC, and a hot beverage setup with coffee and a kettle. This commitment to comfort and cleanliness aligns with the high standards typically found in Best Western hotels across the region. Overall, the hotel satisfies those looking for a restful and pleasing stay with its high-quality, comfortable bedding and well-maintained rooms.

Cleanliness
The Best Western Hotel du Mucem in Marseille garners praise from guests for its outstanding cleanliness and modern appeal. Visitors frequently comment on the impeccable upkeep throughout the establishment, highlighting rooms and sanitary facilities that are spotless and well-maintained. Newly renovated, the hotel presents a fresh, clean structure complemented by modern and functional furnishings. Guests appreciate the ample supply of fresh towels and the neat arrangement within rooms that add to the overall cleanliness experience.

The air-conditioned rooms are described as comfortable and quiet, with added amenities such as mini-fridges enhancing the stay. The hygiene standards extend to every corner of the hotel, with rooms being thoroughly cleaned daily. The establishment also boasts a clean and contemporary decor, offering both comfort and style. Guests benefit from well-soundproofed areas that ensure restful sleep in a serene environment.

In addition to the cleanliness, the hotel is also well-organized and strategically located, making it a convenient choice for travelers. The attentive service further complements the tidy ambiance, ensuring guests feel welcomed and well cared for during their stay. Overall, the hotel provides visitors with a comfortable, clean, and inviting place to relax and enjoy their time in Marseille.

Staff
The Best Western Hotel du Mucem is consistently praised for its exceptional staff, who provide a warm and welcoming atmosphere from the moment guests arrive. Reviewers often commend the courteous and friendly nature of the team, highlighting their professionalism and dedication. Many note the helpfulness and accommodating attitude of the staff, who are always ready with recommendations for local attractions and attentive to guests' needs.

The reception is frequently described as delightful, with special mentions of standout employees like Hugo and Abdallah, who go above and beyond to ensure a memorable stay. The concierges receive accolades for their responsiveness and creative problem-solving skills, addressing any issues quickly and efficiently. Guests appreciate the staff's attention to detail and availability, often mentioning their cheerful demeanor and excellent service.

Overall, the staff at this hotel are recognized for creating a pleasant and inviting environment, contributing significantly to an enjoyable stay. Their enthusiastic support, coupled with superb service, is highly valued by guests, making it a recommended choice for visitors seeking exceptional hospitality.

Wi-Fi
The Best Western Hotel du Mucem offers commendable Wi-Fi services, making it a convenient choice for travelers needing reliable internet access. Guests frequently mention the availability of free Wi-Fi, which generally works well and meets the essential needs for connectivity, such as rearranging flights and staying connected. While there are occasional mentions of inconsistent or weak signals, the overall impression is that the Wi-Fi provided is good and works properly. With the added benefit of 24-hour desk service and a welcoming staff, the hotel ensures guests are well-assisted, including with any connectivity issues.

3 Star
The Best Western Hotel du Mucem in Marseille offers a mix of experiences according to guest reviews, with several highlighting its excellent value for money and reasonable pricing for a 3-star hotel. Guests appreciate the comprehensive range of amenities expected from a 3-star establishment, such as the helpful staff, comfortable beds, and delightful breakfast. The bathrooms are described as spacious, clean, and practical, contributing to an overall satisfying stay, especially for those who enjoy a relaxing bath after a day of shopping.

Despite these positive aspects, some guests feel the hotel falls short of typical 3-star standards, mentioning aspects like the quality of pastries and fruit juices that could be improved. Concerns are also raised about room size and bed dimensions, which may not meet everyone's expectations for comfort. However, for others, the hotel effectively fulfills its star rating and stands out for its affordability.


No, Best Western Hotel du Mucem doesn't have any pool.

No, a spa isn't available at Best Western Hotel du Mucem.

Yes, Best Western Hotel du Mucem welcomes dogs.

No, parking facilities aren't available at Best Western Hotel du Mucem.

No, Best Western Hotel du Mucem doesn't have a gym.

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