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Sofitel Marrakech Palais Impérial & Spa

Marrakech , Rue Haroun Errachid - Quartier Hivernage (Show on Map)

8.4

Very Good

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Summary of reviewsThe Sofitel Marrakech Palais Impérial & Spa impresses guests with its remarkable location in the vibrant Hivernage district of Marrakech, offering easy access to key attractions like the Medina, Djema El Fna Square, and the Souks. The hotel's placement amidst trendy restaurants and bars ensures a balance between exploration and relaxation, with its lush gardens and serene pools providing a peaceful retreat after a day of sightseeing.

Guests frequently commend the hotel for its exceptional breakfast experience, highlighted by a varied and high-quality buffet, attentive service, and a delightful atmosphere. Dining at the hotel's restaurants generally offers delicious food and great ambiance, despite some noting areas for improvement such as menu variety and high prices.

The rooms at Sofitel Marrakech match the five-star luxury standard with their spaciousness, Moroccan-influenced decor, and modern amenities. Guests appreciate the comfort of the beds and the charming balconies with stunning views. While room cleanliness and maintenance are mostly praised, a few guests reported minor issues.

The hotel is celebrated for its impeccable cleanliness, especially in the communal areas like the pool and gardens, and is complemented by a helpful and attentive staff. The dedicated personnel, including standout members like Mr. Adil and Soukayna, contribute significantly to a warm and welcoming atmosphere, with the concierge staff receiving particular praise.

While the Wi-Fi is generally reliable and free, some inconsistencies in connectivity have been noted, especially in the rooms and around the pool. The spa is another major highlight, with guests raving about the quality of the massages and the beautiful facilities, although some express concerns over additional charges for certain services.

The pool facilities at the Sofitel are regarded as luxurious and well-maintained, offering a tranquil escape with plenty of space and premium loungers. Families are well catered to, with a dedicated kids’ club and thoughtful amenities ensuring a comfortable stay for all ages.

Overall, the Sofitel Marrakech Palais Impérial & Spa offers a luxurious and memorable experience, making it a highly recommended choice for travelers seeking both relaxation and a convenient base for exploring Marrakech.
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Luxury Hotel

Located in the Hivernage district with Atlas Mountain views, this hotel blends French luxury and Moroccan culture. It offers minimalist rooms, a tranquil spa, and multiple pools.

Hotel near Golf Courses

Offers a luxurious experience with a spa and convenient access to golf courses. Provides a comfortable and elegant stay. Combines relaxation with golfing opportunities.

Hotel Taking Steps Towards Sustainability

This hotel highlights 'Sustainability' on its website and has hosted events related to sustainability.

Hotel with Spa

Provides a tranquil spa experience with traditional Moroccan rituals and modern therapies. The resort boasts serene gardens and luxurious facilities, ensuring a relaxing and rejuvenating stay.

Dog Friendly Hotel

This hotel welcomes pets and provides a luxurious experience. It offers various amenities and services to cater to guests traveling with dogs, ensuring a comfortable and relaxing stay.

Hotel near Nightlife Spots

This hotel offers a disco and is located near Jamaâ El Fna Square, providing access to evening entertainment and street food. It's also situated in the Hivernage area, known for its nightlife.

Hotel with Swimming Pool

This hotel features a large outdoor pool and a luxurious spa, offering a blend of relaxation and sophistication. Its location in the Hivernage district provides easy access to the city's attractions.

Indoor Pool Panoramic View Pool Outdoor Pool

Business Hotel

The Sofitel Marrakech Palais Impérial & Spa is strategically located near the convention center and offers multiple conference rooms. This upscale hotel provides a wide range of facilities suitable for both business and leisure travelers. It has a business center, and offers meeting and planning services.

Hotel with Parking

Known for its luxurious accommodations and spa facilities, this hotel offers a relaxing and convenient experience. The hotel's design and amenities cater to guests seeking a high level of comfort and service.

EV charging stations

Hotel with Gym

The hotel features a state-of-the-art fitness center with cardio and strength-training equipment. It also provides access to a luxury spa and wellness center for post-workout recovery.

Hotel with EV Charging Stations

This hotel offers extensive EV charging facilities, including multiple Tesla Superchargers providing high-speed charging up to 150kW with CCS compatibility. It also has other types of charging stations available, making it a robust option for electric vehicle owners.

5-Star Hotel

Offers a luxurious stay with its elegant accommodations, lush gardens, and exceptional amenities. It features a serene spa, multiple swimming pools, and diverse dining options, providing a relaxing and upscale retreat in the heart of Marrakech.

Hotel with Outdoor Pool

The Sofitel Marrakech Palais Impérial & Spa offers a luxurious stay with a beautiful outdoor pool and a serene spa. The hotel's central location in the Hivernage district makes it convenient for exploring Marrakech.

Hotel with Panoramic View Pool

Located in Marrakech, this hotel likely offers views of the city and the surrounding gardens from its pool area. The central location provides a unique perspective of the city's architecture and landscape.

Hotel with Indoor Pool

Sofitel Marrakech Palais Impérial & Spa includes an indoor pool within its spa area. This hotel complex offers multiple swimming pools and a spa, with the indoor pool providing a serene environment for guests.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Accessible Hotel

Room Types

Contemporary Deluxe Room with Balcony and Pool View Air-conditioned room with a Moroccan décor and a private balcony with views of the pool and gardens. Extra facilities include cable and satellite TV, a minibar, a Bose CD player and Lanvin products in the marble bathroom with shower.

Contemporary Classic Room with Balcony This air-conditioned room has a private balcony with views of the city. Extra facilities include cable and satellite TV, a minibar, a Bose CD player and Lanvin products in the marble bathroom with shower.

Agdal Prestige King Suite with Balcony and Mountain or Pool View This spacious suite features a separate lounge and a private terrace with panoramic views of the mountains. It offers a marble bathroom with complimentary Lanvin products, satellite and cable TV, a minibar, and free Wi-Fi access. This room can accommodate 1 extra bed for a child.

Contemporary Junior King Suite with Mountain and Pool View This air-conditioned suite features a terrace with views of the mountains or the garden, a seating area, a flat-screen TV with satellite and cable channels, and a Bose CD player. The marble bathroom is complete with free toiletries, a hairdryer and Lanvin products. This room can accommodate 1 extra bed for a child.

Contemporary Junior King Suite with Balcony This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views.

Superior King or Twin Room with City View and Balcony This double room features air conditioning, a minibar and a TV. The unit offers 1 bed.

Imperial Suite with Balcony and Mountain or Pool View This suite features air conditioning, a minibar and a TV. The unit offers 3 beds.

Prestige King Suite with Balcony and Mountain or Pool View This suite features air conditioning, a minibar and a TV. The unit offers 1 bed.

Junior Suite with Balcony and Mountain and Pool View This suite features air conditioning, a minibar and a TV. The unit offers 1 bed.

Junior King Suite with View This suite has air conditioning, a minibar and a TV. The unit has 1 bed.

Deluxe Room with Balcony and Pool View This double room features air conditioning, a minibar and a TV. The unit offers 1 bed.

About Sofitel Marrakech Palais Impérial & Spa

License: 44000HT0916

Guest Reviews

8.4

Very Good

Location

Nestled in the vibrant city of Marrakech, the Sofitel Marrakech Palais Impérial & Spa boasts an enviable location that effortlessly positions guests within the heart of the action. Situated in the fashionable Hivernage district, the hotel is ideally placed, offering convenient access to both the historic Medina and the modern new town. Guests appreciate the proximity to key attractions like Djema El Fna Square, the Koutoubia Mosque, and the bustling Souks, which are just a short walk or quick cab ride away.

This remarkable hotel is surrounded by a plethora of trendy restaurants, bars, and fine dining options, making it a perfect base for both exploration and relaxation. The setting provides a tranquil oasis, with spacious and comfortable rooms, beautiful pools, and lush gardens offering a peaceful retreat after a day of sightseeing. The hotel's convenient location allows for easy strolls around the city, offering a blend of accessibility and serenity, which many guests find ideal for both daytime excursions and evening outings.

In addition to its prime position, the Sofitel Marrakech Palais Impérial & Spa is celebrated for its friendly and helpful staff, who enhance the overall guest experience with their attentive service. Whether you are looking to delve into the rich culture of the old town or enjoy the modern allure of Marrakech, this hotel positions you perfectly for an unforgettable stay.

Breakfast

Breakfast at the Sofitel Marrakech Palais Impérial & Spa is a frequently praised experience, with many guests highlighting its exceptional quality, variety, and attentive service. The breakfast offerings are described as extensive and diverse, with a buffet that provides a wide array of choices to suit different tastes. Guests have enjoyed delicious and high-quality selections, including freshly squeezed juices and tasty fruits, setting a high standard for morning meals. There is consistent appreciation for the service provided by the restaurant staff, who are noted for their attentiveness and accommodating nature. Particularly noteworthy are the efforts of individual staff members like the juice-maker, contributing to a pleasant and memorable breakfast experience.

Guests frequently regard the breakfast as one of the best they have experienced, with some describing it as worthy of a 10 out of 10 rating. The generous and varied selection is a standout feature, including dreamy breakfasts and offerings described as royal. The breakfast room is well organized and provides a welcoming atmosphere, perfect for enjoying the first meal of the day. While the offering is generally applauded, some reviews note concerns about price point and occasional service delays during busy periods. Overall, the breakfast at Sofitel Marrakech is a major asset, contributing to the high regard of the hotel's amenities and being a highlight for many visitors.

Dinner

Dining at the Sofitel Marrakech Palais Impérial & Spa is a mixed experience with notable highlights and areas for improvement. The L'Orangerie and Oasis restaurants are standouts, offering delicious food and a fantastic atmosphere with evening entertainment that guests appreciate. The cuisine is generally considered high-quality, with the occasional exception. Several restaurants, including the poolside restaurant, are commended for their exquisite and tasty offerings, with the chicken tagine being particularly memorable. While some find certain dishes worth the expense, others note that prices can be high without corresponding value, with costly extras like room service coffees causing discontent. However, the overall quality of the services and facilities pairs well with the hotel's ambiance, creating an appealing overall experience for guests. Despite these positives, some guests suggest improvements are needed, particularly in terms of menu variety and waiting times, which were notably long at the So Lounge restaurant. On special occasions like New Year's Eve, some diners were left disappointed by the taste of meals offered. Despite some criticisms, the dining experience is mostly enjoyable, making Sofitel Marrakech a recommendation-worthy option for those visiting the area, with convenient alternatives like Jad Mahal and Comptoir nearby offering additional dining variety.

Rooms

The Sofitel Marrakech Palais Impérial & Spa offers guests a luxurious experience with beautifully designed rooms that emphasize comfort and elegance. Known for their spaciousness, the rooms come well-equipped, boasting modern amenities and appealing decor with Moroccan influences. Many guests appreciate the comfortable beds, which some describe as dreamy and heavenly, contributing significantly to a restful stay. Rooms often feature charming balconies that provide sweeping views of either the pool, gardens, or the city, offering a delightful backdrop to relax and unwind.

The hotel’s location is considered particularly advantageous, nestled in a chic neighborhood close to various attractions, including a casino. This adds to its charm as an excellent choice for both leisure and business travelers. The surrounding area is complemented by lovely hotel grounds, including two swimming pools, enhancing the overall experience.

Cleanliness and maintenance generally receive commendation, although there are occasional concerns about room readiness and minor faults like plumbing issues and outdated aspects in certain rooms. Despite some inconsistency, the decor and ambiance contribute to a classy environment that reflects the rich cultural heritage of Morocco.

Overall, while some guests feel the price does not entirely align with the luxury status, many find the rooms to be a great match for the five-star expectations, especially appreciating the peaceful and quiet atmosphere conducive to a relaxing getaway.

Beds

At Sofitel Marrakech Palais Impérial & Spa, the beds are often a standout feature for guests, frequently described with enthusiasm. Many guests rave about the comfort and quality of the bedding, likening the experience to sleeping on a cloud or in a dream. The beds are praised for being incredibly comfortable, with exceptional bedding that adds to a restful night's sleep. The mattresses and linens are noted for their high quality, encapsulating visitors in luxurious comfort. King-size beds alongside the luxurious bedding options around the pool, such as sun beds and hammocks, enhance the luxurious experience offered by this esteemed hotel. Despite a few guests mentioning discomfort with softer bedding or worn-out mattresses, the majority seem to find the beds exceptionally satisfying, reflecting Sofitel's renowned standard of comfort.

Cleanliness

At the Sofitel Marrakech Palais Impérial & Spa, the experience largely revolves around its commendable cleanliness paired with an appealing aesthetic. Guests frequently highlight the hotel's impeccable upkeep, particularly within the pool areas and communal spaces, which are noted for their pristine condition and lovely surroundings. Despite occasional critiques regarding specific rooms needing more thorough cleaning or updates, the overall hotel environment is consistently praised as very clean and well-maintained. Visitors appreciate the spaciousness and comfort of the rooms, often describing them as clean and comfortable.

The lobby, gardens, and pool areas offer tranquil spots for relaxation, contributing to the property’s charm. The staff is recognized for their attentiveness, which complements the hotel's cleanliness efforts, ensuring pleasant stays that many would recommend. The establishment's geographical location also adds to its allure, offering beautiful walks to nearby attractions. While some areas such as older rooms might require a bit of renovation or deeper cleaning, the overall impression is one of superb cleanliness and a well-cared-for luxury experience.

Staff

Sofitel Marrakech Palais Impérial & Spa receives high praise for its staff from guests who have experienced their stay there. The team is noted for being incredibly kind, friendly, and attentive, ensuring a warm and welcoming atmosphere throughout the hotel. Many guests highlight the numerous staff members who are always eager to help and provide service with a smile, creating a sense of comfort and friendliness that is widely appreciated. Special acknowledgments are given to individuals like Mr. Adil and Soukayna for their exceptional service and professionalism in customer relations, enhancing the overall experience. The concierge staff stands out for their dedication, with members going above and beyond to assist guests, making them feel welcome and catered to.

Guests frequently remark on the impeccable service and attention to detail, speaking highly of the team at reception, housekeeping, and the restaurants. While there are occasional mentions of slow service, particularly at the pool, the majority of comments applaud the staff's efficiency and willingness to accommodate requests. The interactions with specific staff members like Khadija, Moustapha, and Fatima, as well as the many smiling and courteous team members, leave a lasting impression.

In summary, the Sofitel Marrakech Palais Impérial & Spa is renowned for its staff, who consistently deliver exceptional service with kindness and professionalism, making guests feel at home and valued during their stay. Despite isolated critiques, the overall guest feedback strongly supports the reputation of Sofitel for top-notch service and class.

Wi-Fi

At the Sofitel Marrakech Palais Impérial & Spa, the Wi-Fi situation presents a mix of advantages and challenges. Guests have noted that, on the whole, the hotel offers good Wi-Fi connections, with the added bonus of complimentary internet throughout the premises. Some visitors have even described the connection as superb and a rather stable experience. However, the quality of the connection can be inconsistent at times, particularly in the rooms and around the pool, where users have reported that the network simply didn’t work or was less than optimal. For a luxury establishment, there are expectations for premier connectivity, and some guests have felt that the current setup does not always meet these standards. Nevertheless, the convenience of free internet access is appreciated by many, serving as a positive highlight during their stay.

Spa

Visitors to the Sofitel Marrakech Palais Impérial & Spa often share glowing remarks about the magnificent spa, describing it as an exceptional and palace-worthy experience. The spa, with its stunning lounge and beautiful facilities, garners high praise, particularly for its amazing massages delivered by skilled therapists like Jalila and Sanae. Guests frequently mention the quality of massages and spa services, deeming them effective and among the best they've experienced. There is a heartfelt appreciation for the friendly and professional staff, including Zeinab, who are dedicated and offer valuable advice.

While the spa is considered heaven sent, it is important for travelers to note that access to certain areas and facilities comes with additional charges, including the indoor pool, sauna, and specific treatments such as hammams, which some find overpriced. Despite this, many agree that the experience is worth the extra cost, highlighting how everything is well organized and executed with a high standard of service.

There are mentions of minor maintenance issues regarding the spa pool area, but the overall ambiance and cleanliness of the spa remain impressive, living up to Sofitel's reputation. Guests appreciate the availability of both warm and cold outdoor pools, making the spa a pleasant and worthwhile visit. Although some express disappointment in spa access policies and related expenses, the sheer beauty and quality of services generally leave a lasting impression, affirming the spa as a significant highlight of the luxurious hotel experience.

Pool

Nestled in a peaceful setting, the Sofitel Marrakech Palais Impérial & Spa offers a truly luxurious pool experience that complements its stunning garden surroundings. With three swimming pools, including a heated option, guests are treated to a serene oasis perfect for relaxation. The sprawling pool areas boast ample space, offering plenty of sunbeds, loungers, and hammocks for guests to unwind. The availability of premium facilities such as fantastic sofa and bed loungers adds to the comfort, making it easy for guests to enjoy beautiful views and soak up the sun.

The poolside ambiance is further elevated by well-maintained grounds and delightful dining options, though some guests noted challenges in finding sunny spots or the pool area being somewhat crowded at times. Despite this, the cleanliness and overall quality of the pool facilities are frequently highlighted, contributing to the hotel's reputation as a comfortable and elegant getaway. Along with the very pleasant staff and excellent location, the exquisite pool complex ensures a restful stay away from the hustle and bustle of the medina.

Family

The Sofitel Marrakech Palais Impérial & Spa stands out as a premier destination for families seeking a luxury hotel experience in the heart of Marrakech. With its ideal location, the hotel offers a paradise-like setting where families can relax and enjoy quality time together. The kids’ club is one of the highlights, providing engaging activities and a lively atmosphere that ensures children have a fantastic time. Families can also enjoy lounging by the children's pool, an area where kids can splash and play to their hearts' content.

The friendly and professional staff go above and beyond to cater to families' needs, offering thoughtful amenities such as bottle sterilizers, warmers, and essential supplies like diapers and wipes directly in guests' rooms. This level of attention creates a comfortable environment for parents traveling with young children. Babysitting services are available in the evenings, allowing parents to unwind while their little ones are cared for.

While the overall setting is idyllic, some guests noted that the music around dining areas can be a bit loud for families with small children, and more playgrounds could enhance the kid-friendly amenities. Despite this, the welcoming atmosphere and accommodating staff make the hotel a haven for a family stay in a lively city, promising an unforgettable experience where children truly feel like royalty in this majestic setting.

Nightlife

The Sofitel Marrakech Palais Impérial & Spa is ideally situated for those seeking to immerse themselves in the vibrant nightlife of Marrakech. Guests appreciate its convenient proximity to some of the city's best restaurants, bars, and nightclubs, making it a prime spot for nightlife enthusiasts. The renowned Djema El Fna square and Mohamed V Avenue are easily accessible on foot, allowing for effortless exploration of the local scene. The area surrounding the hotel is peppered with diverse dining and entertainment options, including a casino, which adds to the lively atmosphere. The night ambiance at the hotel bar further complements the overall experience. However, it's worth noting that the nearby nightclubs contribute to significant noise disturbances, with music playing into the early hours, potentially affecting light sleepers.

5 Star

Sofitel Marrakech Palais Impérial & Spa presents a mixed bag of experiences for its guests. While it's often celebrated as one of the best hotels in Marrakech with excellent facilities and impeccable service, some guests have been disappointed with their stay, questioning its five-star status. It features true five-star amenities, which include super clean, brand new rooms, fabulous breakfast buffets, and high-quality cuisine. The setting and overall ambiance offer a luxurious experience that many would expect from a hotel of its reputed caliber.

However, some guests have reported issues that detract from the hotel's prestigious reputation. Experiences with the staff were varied, with some receiving fantastic service while others felt the willingness to serve was below the expected standard. Noise from construction work has been noted to disrupt the tranquility anticipated from a five-star experience, and there were comments about the facilities, such as bathrooms, showing signs of age.

For those seeking a tranquil and upmarket retreat, the pool area may not offer the peaceful atmosphere typical of high-end establishments, as it has taken on a more family-centric vibe. Additionally, while pricing for drinks mirrors that of high-end hotels, some guests found this to be inconsistent with the service they received.

In summary, while Sofitel Marrakech Palais Impérial & Spa maintains its status as a luxury hotel with true five-star features and is considered by many as among the best in the city, there have been varying reviews regarding its service consistency and overall maintenance. Potential guests might find better value across the street for breakfast at a nearby patisserie.

Outdoor Pool

The outdoor pool environment at the Sofitel Marrakech Palais Impérial & Spa stands out for its remarkable charm and appeal. Guests frequently express their admiration for the fabulous pool and garden setup, highlighting the beauty of the landscaped surroundings. The pool area receives high praise for its excellence, not only in terms of the environment but also the dining services provided there. With two swimming pools available, visitors appreciate the spaciousness and comfort, noting that the layout avoids any sense of overcrowding. This availability of two pools is repeatedly recognized as a significant advantage, contributing to the overall satisfaction of guests. Although the pool closes early, the overall experience at the pools is positive, enhanced by the delightful ambiance and facilities offered.

Luxury

The Sofitel Marrakech Palais Impérial & Spa offers guests a luxurious experience befitting a true 5-star establishment. The hotel enchants visitors with its magnificent decor, spacious rooms, and a charmingly atmospheric layout that exudes sophistication. It is impeccably clean and features excellent facilities, including a beautifully maintained pool and garden, providing an exclusive and refined environment. The upscale atmosphere extends to the hotel's restaurants and lounges, which are set against a backdrop of splendor and elegance.

Guests frequently commend the hotel for its comfortable accommodations and high-end luxury, showcased in the stylish lobby and luxurious environment that surrounds them. A truly indulgent experience awaits those who visit, as the Sofitel manages to seamlessly blend comfort and luxury in a serene oasis of calm. The staff consistently provide top-notch service, enhancing the overall experience with a warm, welcoming approach.

Situated only a short walk from the famous Koutoubia, this splendid hotel is well-positioned for exploring the vibrant city of Marrakech. Although some guests felt certain aspects fell short of expectations, the majority would agree that the hotel lives up to its 5-star rating and is a delightful choice for a luxurious break or a bit of winter sun. Whether seeking refined elegance or understated luxury, the Sofitel Marrakech Palais Impérial & Spa delivers a truly exceptional stay.

Yes, Sofitel Marrakech Palais Impérial & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Sofitel Marrakech Palais Impérial & Spa.

Yes, Sofitel Marrakech Palais Impérial & Spa welcomes dogs.

Yes, parking facilities are available at Sofitel Marrakech Palais Impérial & Spa.

Yes, Sofitel Marrakech Palais Impérial & Spa has a gym.

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