Palace Jena
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Summary of reviewsPalace Jena, located on the peaceful outskirts of Marrakech, serves as a serene retreat ideal for those seeking tranquility. Guests appreciate its beautiful setting away from the city's noise, while still finding the drive into Marrakech straightforward. Its proximity to major roads can sometimes result in traffic noise for rooms facing the street, but its convenient access to the airport and secure parking options add to its appeal.
The breakfast experience is highly valued with a variety of fresh, local specialties and homemade pastries available. Guests particularly enjoy dining in the garden or by the pool, which enhances the pleasant ambiance. Although some feel the offerings could be better for a 4-star establishment, the general sentiment is one of satisfaction.
Dinner at Palace Jena garners mixed reviews. While the quality of the homemade dishes is praised, some guests feel the menu variety is limited and portion sizes small for the price. Issues such as long wait times and discrepancies between advertised discounts and actual prices have been noted. Despite these concerns, the convenience of room service from the snack bar is appreciated.
The rooms are lauded for their generous size and cleanliness, offering spacious and comfortable accommodation suitable for families. Many enjoy the views of the pool and the large terraces available in some rooms. However, improvements in lighting, modern furnishings and noise management from street-facing rooms are suggested.
Palace Jena excels in cleanliness with thoroughly cleaned and well-maintained rooms, contributing to a welcoming environment. The staff receives high praise for their exceptional service with many guests highlighting the team's friendliness, professionalism and attentiveness. Individual staff members, such as Mouhsin, are often commended for their outstanding service.
Unfortunately, the free WiFi at Palace Jena is reported to be unstable and unreliable with frequent connection issues requiring guests to seek assistance from reception.
The hotel's spa consistently receives positive feedback, praised for its excellent amenities and relaxing atmosphere. Guests enjoy the variety of services, including massages and the indoor pool with the spa staff noted for their excellent service.
The outdoor pool area, while unheated and sometimes cold, provides a pleasant relaxation spot with sun loungers and the opportunity to have breakfast by the pool adds to the leisurely experience.
Beds at Palace Jena are generally regarded as comfortable, ensuring a restful night's sleep. However, some guests note that double beds are often just two singles pushed together and there are occasional comments about the quality of the pillows.
In summary, Palace Jena offers a tranquil escape with beautiful surroundings, exceptional cleanliness, welcoming staff and comfortable rooms, albeit with some areas for improvement, particularly in WiFi stability and dinner services.
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The breakfast experience is highly valued with a variety of fresh, local specialties and homemade pastries available. Guests particularly enjoy dining in the garden or by the pool, which enhances the pleasant ambiance. Although some feel the offerings could be better for a 4-star establishment, the general sentiment is one of satisfaction.
Dinner at Palace Jena garners mixed reviews. While the quality of the homemade dishes is praised, some guests feel the menu variety is limited and portion sizes small for the price. Issues such as long wait times and discrepancies between advertised discounts and actual prices have been noted. Despite these concerns, the convenience of room service from the snack bar is appreciated.
The rooms are lauded for their generous size and cleanliness, offering spacious and comfortable accommodation suitable for families. Many enjoy the views of the pool and the large terraces available in some rooms. However, improvements in lighting, modern furnishings and noise management from street-facing rooms are suggested.
Palace Jena excels in cleanliness with thoroughly cleaned and well-maintained rooms, contributing to a welcoming environment. The staff receives high praise for their exceptional service with many guests highlighting the team's friendliness, professionalism and attentiveness. Individual staff members, such as Mouhsin, are often commended for their outstanding service.
Unfortunately, the free WiFi at Palace Jena is reported to be unstable and unreliable with frequent connection issues requiring guests to seek assistance from reception.
The hotel's spa consistently receives positive feedback, praised for its excellent amenities and relaxing atmosphere. Guests enjoy the variety of services, including massages and the indoor pool with the spa staff noted for their excellent service.
The outdoor pool area, while unheated and sometimes cold, provides a pleasant relaxation spot with sun loungers and the opportunity to have breakfast by the pool adds to the leisurely experience.
Beds at Palace Jena are generally regarded as comfortable, ensuring a restful night's sleep. However, some guests note that double beds are often just two singles pushed together and there are occasional comments about the quality of the pillows.
In summary, Palace Jena offers a tranquil escape with beautiful surroundings, exceptional cleanliness, welcoming staff and comfortable rooms, albeit with some areas for improvement, particularly in WiFi stability and dinner services.
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Hotel with Outdoor Pool
Guest Reviews
Nestled on the outskirts of bustling Marrakech, Palace Jena serves as a serene retreat characterized by its peaceful and quiet setting. Guests appreciate its ideal location away from the city's cacophony, making it perfect for rest and tranquility. While some may find it a bit far from the center—it’s about 6 to 10 kilometers out of town—the straightforward drive ensures easy navigation for those needing to venture into Marrakech for work or leisure. Its proximity to major roads can result in some traffic noise, particularly for rooms facing the busy street. Despite this, the hotel's beautiful and secluded location meets expectations for those seeking a quiet, restful stay. Furthermore, the convenient access to airport routes makes it a practical choice for travelers. While everything may require a car due to the secluded nature of the area, the secure parking options add an extra layer of convenience for guests.
The breakfast experience at Palace Jena receives generally positive feedback from guests who appreciated the varied, complete and hearty options available. Many guests enjoyed the opportunity to have breakfast in the garden, under the shade or by the pool, adding a pleasant ambiance to their meal. The breakfast buffet is often described as generous, rich and abundant with a notable variety of fresh products, local specialties and homemade pastries. Several reviews highlight the remarkable quality and good value for money. While the breakfast period extends until 11 am, allowing for a leisurely start to the day, some guests found the offerings mediocre or not up to par for a 4-star establishment. Nevertheless, the overall sentiment leans towards satisfaction with the hotel's breakfast services.
Palace Jena offers a dining experience that has garnered mixed reactions from its guests. The restaurant has been praised for its delicious homemade dishes and overall excellent cuisine. Guests appreciate the good quality of the food, though some feel that the variety on the dinner menu is limited and could benefit from a skilled chef.
Issues noted include long wait times for dishes and relatively small portion sizes, which some find disappointing given the high prices. The discrepancy between advertised discounts and actual prices has also been highlighted as a concern.
While the option to order from the snack bar and have food served in the room provides some convenience, the lack of proper desk service and access to food, snacks or even bottled water at night has left some guests dissatisfied, particularly during late hours when they expected the advertised restaurant services to be available.
The rooms at Palace Jena stand out for their generous size and cleanliness. Guests frequently mention the spaciousness and comfort they experienced, making the accommodations ideal for families or anyone looking for ample room. Many reviews highlight comfortable bedding and the well-arranged layout of the rooms, contributing to a positive stay.
Some ground floor rooms offer a peaceful view of the pool and the large terraces available in other rooms add an extra touch of enjoyment to one's stay. The rooms, although spacious and clean, do have a few downsides. Several visitors noticed that the rooms could benefit from brighter lighting and more modern furnishings, as they felt a bit bare and outdated. Others pointed out that rooms facing the street can be noisy due to traffic and that some rooms lack certain amenities like coffee service or in-room decorations.
Overall, the spaciousness and cleanliness of the rooms receive high praise from guests, though there is room for improvement in terms of noise management, décor and additional amenities.
Guests of Palace Jena have consistently noted the comfort offered by the hotel's beds. The bedding is frequently described as comfortable and good, ensuring a restful night's sleep. Positive mentions about the beds' comfort are common, highlighting the quality of the bedding. However, some guests have pointed out that double beds are often just two single beds pushed together. Additionally, there have been remarks about the pillows with a preference expressed for replacing them rather than stapling them. Despite these minor issues, the overall feedback on the beds remains predominantly favorable.
Palace Jena consistently impresses its guests with its exceptional cleanliness and well-maintained facilities. The hotel features spacious rooms that are thoroughly cleaned on a daily basis, ensuring a consistently clean and quiet environment throughout. Guests often highlight the impeccable cleanliness of both the rooms and the hotel overall. The property is not only clean but also well-maintained, contributing to a welcoming and comfortable stay for visitors. Although a hotel shuttle is not available, the pristine condition of the hotel more than makes up for it.
Palace Jena seems to be a standout in hospitality with an overwhelming number of guests praising the staff for their exceptional service. The team is often described as welcoming, friendly and extremely polite, always going the extra mile to ensure guests have a pleasant stay. The night staff is particularly noted for their kindness and many guests have highlighted the attentiveness and motivation of the entire team. Individual commendations go to staff members like Mouhsin, who have left a lasting impression with their constant kindness and service. Professionalism is a recurring theme in the reviews with the staff being labeled as superb, fantastic and always eager to assist. Smiles and a welcoming demeanor seem to be a hallmark of the staff at Palace Jena, making it clear that their commitment to guest satisfaction is unwavering.
Guests often encounter issues with the WiFi at Palace Jena. Many report unstable and unreliable connections with frequent drops and difficulties in accessing the network. Some guests have mentioned that they were unable to catch any signal at all and often found themselves needing to visit the reception for assistance with the access key. Overall, the WiFi experience has been described as problematic and in need of significant improvement to enhance the guest experience.
The spa at Palace Jena consistently receives positive feedback from guests. Described as great, excellent and satisfying, the spa offers a variety of amenities, including a swimming pool and Hammam. Guests frequently mention having a pleasant and relaxing time, particularly enjoying the massages and indoor pool. The spa staff are often highlighted for their excellent service. Despite occasional closures due to events like Ramadan, the overall experience in the spa complex is highly praised and considered a key feature of the hotel.
The Palace Jena offers guests access to two very nice outdoor swimming pools, providing a pleasant area for relaxation with sun loungers available for use. However, it is important to note that the pools are not heated, which can make the water quite cold and less inviting at times. Despite this, the overall atmosphere around the pool area is appealing and enhances the overall experience. Guests also have the option to enjoy breakfast by the pool, adding a touch of leisure to their stay.
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Location
Breakfast
Dinner
Issues noted include long wait times for dishes and relatively small portion sizes, which some find disappointing given the high prices. The discrepancy between advertised discounts and actual prices has also been highlighted as a concern.
While the option to order from the snack bar and have food served in the room provides some convenience, the lack of proper desk service and access to food, snacks or even bottled water at night has left some guests dissatisfied, particularly during late hours when they expected the advertised restaurant services to be available.
Rooms
Some ground floor rooms offer a peaceful view of the pool and the large terraces available in other rooms add an extra touch of enjoyment to one's stay. The rooms, although spacious and clean, do have a few downsides. Several visitors noticed that the rooms could benefit from brighter lighting and more modern furnishings, as they felt a bit bare and outdated. Others pointed out that rooms facing the street can be noisy due to traffic and that some rooms lack certain amenities like coffee service or in-room decorations.
Overall, the spaciousness and cleanliness of the rooms receive high praise from guests, though there is room for improvement in terms of noise management, décor and additional amenities.
Beds
Cleanliness
Staff
Wi-Fi
Spa
Pool
Yes, Palace Jena has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Palace Jena.
No, Palace Jena doesn't allow dogs.
Yes, parking facilities are available at Palace Jena.
No, Palace Jena doesn't have a gym.
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