El Andalous Lounge & Spa Hotel
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Summary of reviewsEl Andalous Lounge & Spa Hotel, located in the tranquil Hivernage district, offers easy access to Marrakech’s key attractions and a restful escape from the city's hustle, making it an ideal choice for both relaxation and exploration. The hotel's prime location ensures guests are close to restaurants, cafes and nightlife venues with convenient travel options like taxis and horse-drawn carriages readily available.
Guests have praised the friendly and accommodating staff who enhance the stay with their warm and efficient service. Specific mentions include the welcoming reception team and attentive housekeeping staff, reflecting the hotel's commitment to guest satisfaction.
The breakfast experience is generally well-received, appreciated for its variety and friendly staff, though some guests note areas for improvement, such as offering more fresh pastries and better organization. Dinner receives mixed reviews with quality food and pleasant poolside dining, yet some diners wish for more variety and faster service.
Room reviews are mixed with guests enjoying the spaciousness and daily cleaning but pointing out that outdated décor and maintenance issues detract from the experience. Cleanliness in rooms and common areas gets both praise and criticism with the need for more consistent upkeep, particularly in older sections of the hotel.
The swimming pool is a standout feature, noted for its cleanliness and appealing atmosphere, though occasional crowding and cold water temperatures are mentioned.
The Wi-Fi experience varies significantly, working well in common areas but often poorly in the rooms. The spa services are praised for their value and friendly staff, despite some guests noting the facilities could use updating. Meanwhile, the gym's small size and additional fees are points of dissatisfaction for some visitors.
Parking is available and secure but limited, leading to challenges in finding a spot during busy periods. Despite these mixed aspects, the convenient location, supportive staff and appealing amenities make El Andalous Lounge & Spa Hotel an attractive option for many travelers visiting Marrakech.
Categories
Guests have praised the friendly and accommodating staff who enhance the stay with their warm and efficient service. Specific mentions include the welcoming reception team and attentive housekeeping staff, reflecting the hotel's commitment to guest satisfaction.
The breakfast experience is generally well-received, appreciated for its variety and friendly staff, though some guests note areas for improvement, such as offering more fresh pastries and better organization. Dinner receives mixed reviews with quality food and pleasant poolside dining, yet some diners wish for more variety and faster service.
Room reviews are mixed with guests enjoying the spaciousness and daily cleaning but pointing out that outdated décor and maintenance issues detract from the experience. Cleanliness in rooms and common areas gets both praise and criticism with the need for more consistent upkeep, particularly in older sections of the hotel.
The swimming pool is a standout feature, noted for its cleanliness and appealing atmosphere, though occasional crowding and cold water temperatures are mentioned.
The Wi-Fi experience varies significantly, working well in common areas but often poorly in the rooms. The spa services are praised for their value and friendly staff, despite some guests noting the facilities could use updating. Meanwhile, the gym's small size and additional fees are points of dissatisfaction for some visitors.
Parking is available and secure but limited, leading to challenges in finding a spot during busy periods. Despite these mixed aspects, the convenient location, supportive staff and appealing amenities make El Andalous Lounge & Spa Hotel an attractive option for many travelers visiting Marrakech.
Hotel near Nightlife Spots
El Andalous Lounge & Spa Hotel features a nightclub and a poolside bar. La Casa lounge restaurant has a latino atmosphere. Theatro Marrakech Disco Club is only 650 metres from the hotel.
Hotel with Swimming Pool
This hotel offers a large outdoor pool and a spa, providing a relaxing experience. Its location in the Hivernage district offers convenient access to the city's attractions.
Outdoor Pool
Business Hotel
Located in the Hivernage district, El Andalous Lounge & Spa Hotel offers meeting facilities and a relaxing spa. Its central location provides easy access to Marrakech's business and cultural hubs.
Hotel with Parking
The hotel offers free private parking on site and includes accessible parking facilities, ensuring ease of access for all guests.
Hotel with Gym
This hotel offers a fitness center with essential equipment for basic workouts. Guests can also enjoy the hotel's spa and wellness facilities for relaxation and rejuvenation.
4-Star Hotel
Located in the Hivernage district of Marrakech, this hotel offers comfortable accommodations and a range of amenities. It features a spa, a swimming pool, and multiple dining options, providing a convenient and relaxing stay.
Hotel with Outdoor Pool
This hotel is listed as having an outdoor pool.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
About El Andalous Lounge & Spa Hotel
License: 40000HT0772
Guest Reviews
Location
The neighborhood itself is noted for its tranquility and charm, providing a restful escape from the city's hustle and bustle while still offering easy access to the vibrant medina and other tourist spots. The avenue is lined with restaurants, cafes and nightlife venues, ensuring that guests have plenty of dining and entertainment options within easy reach.
The hotel's location also facilitates easy travel within the city with taxis and horse-drawn carriages available right at the doorstep. The combination of accessibility and peaceful surroundings makes El Andalous Lounge & Spa Hotel an ideal spot for visitors seeking both relaxation and an authentic Marrakech experience.
Breakfast
The breakfast buffet is described as diverse and satisfying for many visitors, providing a hearty start to the day with a good selection of sweet and savory items. Guests also highlight that it caters well to various nationalities, offering a plethora of choices to meet different culinary preferences.
However, there are recurring mentions of limited options, especially with fresh pastries, cheese and meats. Some guests feel that the buffet falls short of what is expected from a four-star hotel, pointing out that the presentation could be improved and the food quality made more consistent.
While the majority of guests enjoy the breakfast, desiring just a bit more variety and freshness, others have found it disappointing enough to consider dining elsewhere. Overall, the breakfast at El Andalous Lounge & Spa Hotel is generally well-received but with notable areas for enhancement to fully satisfy all guests.
Dinner
However, several guests feel that the dinner buffet could use improvement, citing limited variety and mid-tier quality. There are remarks on the occasional high cost of dinner and drinks with some diners noting that they had to pay extra for beverages despite opting for a full board package. Service speed at the restaurant has been a point of concern with mentions of delays.
The atmosphere in the dining areas appears to be generally positive, though some guests found it lacking. While some praised the restaurant staff for their excellent service, others had issues with the availability and consistency of meal service.
Overall, while there's commendable recognition for the onsite restaurants' efforts, particularly with varied and delicious dishes, there remain areas such as consistency, variety and service speed that could benefit from further enhancement.
Rooms
However, a significant portion of the reviews highlighted drawbacks. Many rooms were described as old-fashioned and outdated with furniture that looked worn and tired. Issues with cleanliness were frequently mentioned, including dirty bathrooms, dusty surfaces and the presence of hair and stains on bedding and walls. Maintenance problems were common, such as broken TVs, non-functional safes and leaking water fixtures. The lack of personal hygiene items and amenities like kettles or irons also disappointed some guests.
Additionally, noise was a notable concern with insufficient soundproofing from both outside elements and within the hotel itself, causing disturbances. Several reviewers mentioned poor insulation, making it difficult to have a quiet and restful stay. Room sizes also varied widely with some guests finding their accommodations too small, especially for families.
Overall, while the spaciousness and certain features of the rooms received praise, the need for substantial renovations and better upkeep came through strongly in the reviews. Improved maintenance, modernization of the décor and thorough cleaning practices could significantly enhance the guest experience at the hotel.
Beds
However, not all feedback is favorable. Some guests found the mattresses hard or even too soft, leading to discomfort, especially for those with back problems. There were mentions of narrow double beds and instances where requested bed types were not provided, such as couples receiving separate single beds instead of a double. Additionally, a few reports noted issues like dirty mattresses, bed bugs and lack of proper sound insulation affecting sleep quality.
In summary, while many guests appreciate the comfort and quality of the bedding at El Andalous Lounge & Spa Hotel, there are areas that require improvement, particularly regarding mattress comfort and cleanliness.
Cleanliness
However, there are notable criticisms as well. Some guests encountered issues with cleanliness in their rooms, including dirty carpets, dusty areas and occasionally unsatisfactory bathroom conditions with clogged drains and hair. Pigeon waste on balconies and worn-out, dirty furniture also detracted from the overall cleanliness. Reports of cockroaches and bed bugs in some rooms were particularly concerning. Additionally, the hotel’s external areas, especially sunbeds and floors around the pool, showed a lack of consistent cleanliness.
The establishment's dated condition was another common remark, suggesting that a renovation might enhance the overall cleanliness and freshness of the property. Overall, while the hotel has strong points in cleanliness with dedicated housekeeping efforts, there are areas, particularly in older or less updated sections, that need significant improvement.
Staff
Despite some isolated reports of rudeness or unprofessionalism, the overall consensus is that the staff at El Andalous are dedicated to enhancing the guest experience. Smiles, kindness and a proactive approach to addressing issues are praised across numerous reviews. The notable hospitality extends to the breakfast service, where the team is frequently described as very friendly.
The staff's willingness to accommodate, combined with their positive and welcoming demeanor, helps guests feel cared for throughout their stay. This supportive environment is a significant contributor to the hotel's appeal, ensuring many guests have a pleasant and memorable experience at El Andalous Lounge & Spa Hotel.
Wi-Fi
Spa
However, there are several criticisms that future guests should be aware of. Some visitors found the spa to be outdated and in need of maintenance, mentioning that certain areas looked old and were not well-maintained. A few reviews pointed out that the spa was understaffed and overpriced with little atmosphere and a general sense of being below par. Additionally, there were instances where the hammam was out of service, which disappointed some guests.
Overall, while the spa at El Andalous Lounge & Spa Hotel has its strengths, especially in terms of service and certain treatments, it also faces challenges with maintenance and consistency in quality.
Gym
Pool
The availability of pool towels and the well-organized service at the pool bar enhances the experience further. Families with children appreciate the size of the pool and find it suitable for a fun-filled day by the water. Overall, the clean and inviting nature of the pool, coupled with the commendable service, makes it one of the standout features of the hotel.
However, it's worth noting that some guests have found the pool area to be a bit crowded at times and felt there weren’t enough loungers. There have also been occasional mentions of maintenance issues, particularly with the children’s pool and some found the water a bit too cold. Despite these minor drawbacks, the pool at El Andalous Lounge & Spa Hotel remains a popular and highly praised amenity among guests.
Parking
Family
Parents appreciate the cleanliness and child-friendly nature of the hotel with dedicated play facilities for kids both in the pool and at the kids' club. The availability of baby cribs and a variety of room options, including family and two-bedroom suites, further enhance the appeal for families. Animation activities and a designated children's play area contribute to the overall enjoyment for younger guests.
The hotel's staff receive high praise for their kindness and helpfulness, particularly in their interactions with children. The atmosphere is consistently described as family-oriented with friendly lifeguards and a family-friendly reception ensuring a pleasant stay.
In terms of dining, guests appreciate the quality and diversity of meals with both breakfast and dinner options receiving positive feedback. The hotel's family-oriented approach extends to all aspects of service, making it an ideal choice for family holidays.
Despite a few mentions of occasional service issues, such as room cleanliness, the general consensus from guests is that El Andalous Lounge & Spa Hotel is a great option for families. The hotel's combination of amenities, friendly staff and child-focused activities ensures a relaxing and enjoyable experience for both parents and children.
Nightlife
4 Star
Business
However, there are areas of concern highlighted by guests, particularly regarding the internet connection, which is crucial for business activities. Some reviews mentioned poor WiFi or no WiFi at all, which could be a significant drawback for those needing reliable internet access for work. Despite this, the hotel's overall professionalism and kindness of staff are well-regarded, contributing positively to its reputation as a great hotel for business trips.
Accessible
Outdoor Pool
Honeymoon
Romantic
Yes, El Andalous Lounge & Spa Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at El Andalous Lounge & Spa Hotel.
No, El Andalous Lounge & Spa Hotel doesn't allow dogs.
Yes, parking facilities are available at El Andalous Lounge & Spa Hotel.
Yes, El Andalous Lounge & Spa Hotel has a gym.
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