The Best Inn & Suites
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Summary of reviewsThe Best Inn & Suites is highly regarded for its convenient and accessible location, making it a favored choice for travelers attending events at the Tinley convention center or those commuting via the nearby highway. Its proximity to downtown Chicago and various restaurants further enhances the guest experience. The professionalism and helpfulness of the staff significantly contribute to a comfortable stay, offering a level of service that adds warmth to the hotel's clean and competitively-priced environment.
While the breakfast experience offers fresh and tasty options for some, there are mixed reviews regarding its variety and availability, particularly on weekends. Nevertheless, the free parking is seen as a valued addition for guests.
Room experiences are generally comfortable, featuring a beautiful and cozy layout with new laminate flooring. The large beds are appreciated for their comfort, providing a restful environment. Despite this, the rooms face challenges with humidity, cleanliness, and maintenance, revealing areas needing improvement. The presence of mold, outdated bedding, and inadequate basic amenities highlight a need for better housekeeping and upkeep of facilities.
Cleanliness in some areas, notably bathrooms and flooring, receives praise, though issues such as dirt on floors and soap scum in showers indicate inconsistency. The attentive and accommodating staff are acknowledged for enhancing the overall experience despite these challenges.
Although the staff at The Best Inn & Suites generally receive overwhelmingly positive feedback for their friendliness and professionalism, enhancing the guest experience through efficient and courteous service, consistency remains an area for improvement. Overall, the hotel provides a promising experience but could benefit from addressing maintenance and service issues to fully meet guest expectations.
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While the breakfast experience offers fresh and tasty options for some, there are mixed reviews regarding its variety and availability, particularly on weekends. Nevertheless, the free parking is seen as a valued addition for guests.
Room experiences are generally comfortable, featuring a beautiful and cozy layout with new laminate flooring. The large beds are appreciated for their comfort, providing a restful environment. Despite this, the rooms face challenges with humidity, cleanliness, and maintenance, revealing areas needing improvement. The presence of mold, outdated bedding, and inadequate basic amenities highlight a need for better housekeeping and upkeep of facilities.
Cleanliness in some areas, notably bathrooms and flooring, receives praise, though issues such as dirt on floors and soap scum in showers indicate inconsistency. The attentive and accommodating staff are acknowledged for enhancing the overall experience despite these challenges.
Although the staff at The Best Inn & Suites generally receive overwhelmingly positive feedback for their friendliness and professionalism, enhancing the guest experience through efficient and courteous service, consistency remains an area for improvement. Overall, the hotel provides a promising experience but could benefit from addressing maintenance and service issues to fully meet guest expectations.
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The Best Inn & Suites offers a convenient and accessible location that appeals to various types of travelers. Its proximity to the Tinley convention center makes it an excellent choice for those attending events, while easy access to the highway benefits frequent commuters. Guests appreciate the peaceful surroundings and find it straightforward to reach the hotel. The inn is also conveniently situated near downtown Chicago and nearby restaurants, enhancing the overall experience for those interested in exploring the area. Visitors note the professionalism and helpfulness of the staff, adding a layer of comfort to their stay. Additionally, the hotel maintains a clean environment at a competitive price, making it a practical option for budget-conscious travelers.
The Best Inn & Suites offers breakfast that has garnered mixed reviews from guests. On a positive note, some found the breakfast to be fresh and tasty, complemented by the lovely staff. The hotel is praised for its convenient location and the bonus of free parking. However, several guests expressed dissatisfaction, noting that breakfast options were limited, often lacking essentials like cream cheese and eggs. There were instances of no breakfast being available, contrary to what guests expected. The preparation and presentation of the breakfast have also been critiqued for being minimal. Overall, while some guests appreciated the breakfast experience, others found it lacking, with particular disappointment on weekends when breakfast was not served as anticipated.
The Best Inn & Suites offers a largely comfortable experience with some mixed reviews about its rooms. Guests appreciated the beautiful, cozy layout of the rooms, with fresh paint and nice new laminate flooring adding to the aesthetic appeal. The large bed in the room was deemed great, contributing to a restful stay. Additionally, the rooms were described as comfortable and not too noisy, allowing guests to relax with ease.
However, there were several concerns noted by visitors. The rooms felt humid and damp, prompting some guests to sleep with the heater on to counteract the chill. Issues with cleanliness were highlighted, as the bedding appeared worn and occasionally dirty, and some rooms suffered from mold. Furthermore, housekeeping was inadequate, with one manager trying to handle the cleaning responsibilities on their own. Some basic amenities such as tissue, shampoo, conditioner, and soap were insufficient, and guests found only one garbage can in the room.
Certain facilities, including the TV, lights, sink, and fridge, were reported to be non-functional at times. While the staff was generally friendly, there were instances of rude behavior experienced during checkout, suggesting varying levels of customer service. Overall, while the hotel has promising features, it seems to require improvements in maintenance and service to fully meet guest expectations.
The cleanliness of The Best Inn & Suites has received mixed feedback from its guests. On a positive note, several guests have appreciated the cleanliness of the bathrooms and the new flooring in the rooms, stating that these areas felt refreshed and clean. Additionally, the hotel's staff have been commended for being attentive and accommodating, contributing positively to the overall experience. The breakfast offered is described as fresh and tasty, further enhancing the stay for some visitors. However, there are concerns about general cleanliness, with reports of dirt on the floors, soap scum and hair in the showers, and dirty walls. Despite these issues, some guests found the inn generally good, considering its price. Overall, while the cleanliness may need improvement in specific areas, elements such as the staff and breakfast add value to the stay.
The staff at The Best Inn & Suites receive overwhelmingly positive feedback from guests, frequently being described as friendly, helpful, and professional. Many guests noted the smooth check-in process, even in instances of arriving late, highlighting the efficiency and courtesy of the lobby staff. The overall positive interactions contribute to a comfortable and pleasant experience for guests, allowing them to enjoy their stay with ease. While most reviews commend the staff's demeanor, there are occasional mentions of less favorable encounters, suggesting room for improvement in consistency.
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Breakfast
Rooms
However, there were several concerns noted by visitors. The rooms felt humid and damp, prompting some guests to sleep with the heater on to counteract the chill. Issues with cleanliness were highlighted, as the bedding appeared worn and occasionally dirty, and some rooms suffered from mold. Furthermore, housekeeping was inadequate, with one manager trying to handle the cleaning responsibilities on their own. Some basic amenities such as tissue, shampoo, conditioner, and soap were insufficient, and guests found only one garbage can in the room.
Certain facilities, including the TV, lights, sink, and fridge, were reported to be non-functional at times. While the staff was generally friendly, there were instances of rude behavior experienced during checkout, suggesting varying levels of customer service. Overall, while the hotel has promising features, it seems to require improvements in maintenance and service to fully meet guest expectations.
Cleanliness
Staff
No, The Best Inn & Suites doesn't have any pool.
No, a spa isn't available at The Best Inn & Suites.
No, The Best Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at The Best Inn & Suites.
Yes, The Best Inn & Suites has a gym.
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