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Tuğhan Hotel

Mardin , şar Mahallesi 1.cadde Eski Mardin (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsTuğhan Hotel offers a remarkable experience for visitors traveling to Mardin, particularly due to its prime location in the historic Old Town. Guests frequently praise its central position, which enables easy access to the city's rich cultural heritage and stunning views. Situated at the beginning of Old Mardin, the hotel serves as an excellent base for exploring the vibrant surroundings.

The breakfast experience at Tuğhan Hotel showcases mixed sentiments. The rooftop terrace offers breathtaking views which enhance the dining experience. While the breakfast occasionally includes fresh and diverse selections, there have been concerns regarding limited variety and hygiene issues, suggesting improvements could be made to better align with the hotel's overall high standards.

Rooms at the hotel provide a unique blend of historical charm and modern comfort, offering expansive spaces and comfortable beds. However, consistency in room maintenance varies, with some guests noting discrepancies between advertised features and actual conditions. Although cleanliness is a recurrent concern, staff efforts in hospitality and the strategic location continue to attract visitors.

The staff at Tuğhan Hotel are often lauded for their friendly and attentive service, contributing significantly to a welcoming atmosphere. Notable mentions of employees like Okan and effective management highlight the staff's commitment to guest satisfaction. Despite occasional language barriers, the overall impression is one of warmth and dedication.

Parking poses challenges due to the hotel's prime location in Mardin's old town. While there is no designated parking area, proactive staff efforts to arrange alternative solutions are appreciated by guests, ensuring convenience during their stay.

Overall, Tuğhan Hotel excels in providing guests with a superb location and excellent service, although improvements in cleanliness and room maintenance would significantly enhance the experience.
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Family Friendly Hotel

This hotel features a kids' club and room service, catering to families with children.

Dog Friendly Hotel

This hotel allows pets without extra charges. It also offers a central location with easy access to key attractions.

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

About Tuğhan Hotel

License: 15457

Guest Reviews

7.4

Good

Location

Tuğhan Hotel boasts an enviable position in the heart of Mardin's historic Old Town, making it an excellent choice for those eager to immerse themselves in the city's rich heritage. Guests consistently highlight its perfect, central location as a major advantage, allowing easy access to the myriad historic buildings, main streets, and charming shops of this beautiful city. Situated right in the vibrant center, the hotel offers a great base for exploring, with plenty of attractions and amenities within walking distance. Visitors appreciate the convenience of being in the city center, resulting in quick access to everything Mardin has to offer. The historic setting also affords guests magnificent views, adding to the overall appeal of the location. The hotel is notably situated at the beginning of Old Mardin, further accentuating its prime position for guests to enjoy the local culture and history. Though parking may be an issue, the hotel's outstanding location and helpful staff remain top-notch features contributing to a memorable stay.

Breakfast

Tuğhan Hotel offers a breakfast experience that brings together both strong and weaker aspects. Guests generally favor the breakfast view, with many highlighting the rooftop terrace setting that provides extraordinary vistas as a definite plus. Some guests have found the breakfast to be diverse, tasty, and with fresh products, appreciating the combination of variety and quality at times offered. However, several reviews indicate that the breakfast often falls short of expectations. Common concerns include limited variety, delays in setup, and issues with hygiene like unwashed cutlery and wilted produce. While some guests report enjoying the breakfast selection, others suggest that it doesn't match the quality expected of the hotel and could benefit from improvements. Overall, the setting adds a valuable touch to the breakfast experience, making the scenery a highlight in contrast to the mixed reviews of the food itself.

Rooms

Tuğhan Hotel offers a unique experience with its blend of historical charm and modern amenities, prominently situated in the heart of the old town. The rooms, while varied in condition, provide a glimpse into the architectural past with their magnificent historical structures. Many guests compliment the spaciousness of the rooms and appreciate comfortable beds. Several reviews highlight clean accommodations upon arrival, with some rooms being nicely decorated and offering an amazing view.

However, consistency in room maintenance appears to be an issue. Some guests have encountered cleanliness problems, including infrequent room cleaning and moldy odors. The discrepancy between photos and reality has been noted, as some rooms are smaller or less appealing than depicted. Issues with basic amenities such as lighting and water temperature have been reported, indicating a need for renovation in some parts of the hotel. Despite these setbacks, the helpfulness of the staff and the hotel's strategic location continue to attract visitors.

Beds

Visitors to Tuğhan Hotel generally appreciated the comfort of the beds, with many finding them to be super comfortable and appropriately sized. Positive feedback highlighted the beds as huge and very comfy. However, there were notable concerns regarding cleanliness that guests should be aware of. Some reviews mentioned issues with dusty bedding, unmade beds, and cleanliness lapses such as stains on mattresses and visibly worn pillows. Despite the comfort level being praised, a few guests reported an unpleasant experience with certain beds and overall cleanliness.

Cleanliness

Visitors to Tuğhan Hotel often express dissatisfaction with its cleanliness. Despite a few isolated compliments regarding perfection, the majority of guests highlight concerning issues that require attention from the hotel management. Rooms and bathrooms frequently fall short of cleanliness expectations, with reports of mold, dust, and unpleasant smells. Guests describe bathrooms as needing thorough sanitation due to drainage odors and guests' hair and stains being left behind. The bedding and towels show signs of needing replacement and repair, noted for yellowed appearance and unsightly stains.

Dining experiences have also suffered due to dirty and broken dishes, indicating a lack of consistent maintenance and hygiene in the restaurant area. Breakfast offerings appear minimal, featuring only tea, and even water incurs additional charges. Structural aspects such as peeling wallpaper, low light levels, and the absence of advertised balconies or terraces further detract from the comfort and stay experience. Noise from nearby restaurants and cigarette smells add to these grievances.

Overall, Tuğhan Hotel would benefit greatly from focused efforts on improving cleanliness and updating facilities, thereby enhancing guest satisfaction and aligning with guests' expectations.

Staff

Tuğhan Hotel is often praised for its friendly and helpful staff, with many guests highlighting their welcoming nature and attentiveness. Staff members, especially Okan, receive numerous commendations for their exceptional service, reflecting genuine care and concern for guests' comfort. Employees at the front desk, along with housekeeping, consistently demonstrate kindness and readiness to assist. The hotel's manager also earns recognition for effectively resolving issues, illustrating the team's commitment to guest satisfaction. Although there are occasional comments about language barriers and unqualified service, the predominant sentiment is of a warm and accommodating environment fostered by the dedicated staff, making guests feel valued throughout their stay.

Parking

Tuğhan Hotel, nestled in the historic old town of Mardin, offers a unique blend of charm and challenges when it comes to parking. Guests frequently highlight the hotel's prime location, but the naturally difficult parking situation in the area is a common theme in reviews. While there isn't a designated parking area at the hotel itself, the staff is proactive in organizing alternative parking solutions. A closed parking lot conveniently located nearby is often mentioned as a viable option. Additionally, the hotel sometimes reserves roadside spaces in front for guest vehicles, providing a sense of convenience and support. Despite the occasional necessity for guests to seek paid parking or use street parking, the hotel's efforts to arrange parking solutions contribute positively to the overall experience.

No, Tuğhan Hotel doesn't have any pool.

No, a spa isn't available at Tuğhan Hotel.

Yes, Tuğhan Hotel welcomes dogs.

Yes, parking facilities are available at Tuğhan Hotel.

Yes, Tuğhan Hotel has a gym.

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