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Summary of reviewsHotel Karkonosze enjoys a notably positive reputation among its guests, particularly for its convenient and central location in Kamienna Góra. Guests appreciate the hotel's close proximity to essential amenities, transport links and local attractions, which makes it an excellent base for exploring Lower Silesia and nearby regions including the Czech Republic. Despite its central location, the hotel maintains a peaceful atmosphere, providing a restful retreat after a day of sightseeing.
One of the standout features of Hotel Karkonosze is its breakfast, which receives high praise for variety, freshness and quality. Guests are impressed by the abundance of fresh products and local specialties, along with the wide range of vegetables, teas and sandwich toppings. The service during breakfast is consistently described as pleasant and accommodating, offering options to suit different dietary preferences, including vegan choices.
The hotel's dining experience extends beyond breakfast with guests frequently commending the restaurant's delicious Polish home cooking and affordable pricing. The culinary team is noted for their professionalism, delivering expertly prepared dishes in a pleasant, historical ambiance. Although some noise issues due to building acoustics have been mentioned, the overall dining experience remains highly recommended.
Rooms at Hotel Karkonosze are generally noted for their spaciousness and cleanliness. Guests appreciate the large and comfortable beds, as well as the functional and cozy decor. Some rooms feature charming antique furniture, adding character to the stay. However, the hotel does show signs of age with some guests pointing out outdated furnishings and occasional maintenance issues, such as old carpets and mold in bathrooms.
Cleanliness at the hotel presents a mixed picture. While many guests find the rooms and bathrooms to be satisfactorily clean, there are noted areas for improvement, particularly regarding dust, mold and the thoroughness of bathroom cleaning. Revamping and regular maintenance could enhance the hotel's overall cleanliness and guest experience.
The staff at Hotel Karkonosze is widely celebrated for their friendliness and helpfulness. Guests frequently highlight the polite and kind service, especially from the reception team, which significantly enhances the overall atmosphere and guest experience. The dedication of the staff in ensuring a pleasant stay is a recurring theme in the reviews.
The hotel's WiFi service is functional but inconsistent with stronger connections near room entrances but weaker signals within rooms and hallways. This variability in performance is a noted area for improvement.
Parking at Hotel Karkonosze is mostly appreciated for its convenience and security, although limited space and occasional full occupancy, particularly by delivery vans, pose challenges. Despite this, the provision of free parking remains a valued feature.
In summary, Hotel Karkonosze is well-regarded for its prime location, excellent breakfast, enjoyable dining options and welcoming staff. While there are areas for improvement, particularly in room maintenance, cleanliness, bed comfort and WiFi consistency, the hotel offers a comfortable and practical choice for travelers exploring Kamienna Góra and its surroundings.
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