Polana Serena Hotel
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Summary of reviewsPolana Serena Hotel is a luxurious and exceptional 5-star hotel in Maputo with a beautiful old-world charm and spectacular architecture. The hotel boasts a fantastic location with stunning sea views, making it an ideal choice for those wanting to soak up the coastal scenery. Guests have consistently praised the hotel's excellent breakfast overlooking the sea with a great variety and exceptional quality of dishes on offer. The hotel's staff is renowned for their standout service, going above and beyond to ensure guests have a memorable stay. The rooms are spacious, luxurious and clean with excellent sea views, although some guests found them to be old-fashioned and lacking in amenities. The hotel is known for its superb cleanliness, although some areas require improvement. The hotel offers great facilities, including a refreshing pool, well-equipped gym and cozy bar, although some guests had negative comments about the treatment of gardens around the pool area. Overall, Polana Serena Hotel is a top choice for travelers looking for a truly luxurious stay in Maputo.
Categories
Luxury Hotel
The Polana Serena Hotel is consistently described as Maputo's premier 5-star hotel and the 'Grand Dame of African Hotels'. It offers a unique blend of colonial ambiance and modern luxury, featuring a luxurious Maisha Mind, Body and Spirit Spa, three distinctive restaurants including fine French cuisine, and an impressive ocean-view pool set in tropical gardens.
Hotel Taking Steps Towards Sustainability
Polana Serena Hotel is certified ISO 14001 compliant, demonstrating a commitment to minimizing adverse environmental impacts. They offer guests the option to reuse linen and towels, monitor water consumption, use environmentally friendly cleaning products, and utilize grey water for irrigation. The hotel is transitioning from plastic to paper straws and implementing LED lights.
Hotel with Spa
The Maisha Mind Body and Spirit Health Club and Spa at this hotel offers a state-of-the-art swimming pool and diverse health and wellness therapies. It includes five treatment rooms for facials, body treatments, massages, and spa rituals.
Family Friendly Hotel
Located in Maputo, this hotel offers luxurious family suites and a children's playground. It provides babysitting services and a kids' menu in the restaurant, catering to families' needs. The hotel also features a swimming pool and extensive gardens.
Romantic Hotel
Known for its elegant ambiance and exceptional service, it offers spacious rooms with sea views and private balconies. The hotel boasts beautiful gardens and a serene atmosphere, ideal for romantic getaways.
Hotel with Swimming Pool
An iconic hotel in Maputo, offering a blend of historical charm and modern amenities. The swimming pool area provides a relaxing oasis within the city, complemented by excellent service and dining options. Its central location makes it convenient for exploring the city.
Indoor Pool Pool Lap Lanes Outdoor Pool
Hotel with Free Wi-Fi
This hotel is known to offer free Wi-Fi connectivity in all its rooms and common areas. It provides a luxury experience with recreational amenities such as an outdoor pool, an indoor pool, and a steam room.
Business Hotel
The hotel has established itself as a sought-after venue for meetings and events. It features a Grand Ballroom accommodating up to 350 guests, banquet services for up to 600, and smaller meeting rooms. It also provides comprehensive meeting packages, including Wi-Fi, multimedia equipment, and on-site parking.
Hotel with Gym
This hotel is a top choice, featuring a well-equipped gym with a steam room. It also offers a pool and jetted bathtub.
5-Star Hotel
Located in Maputo, this hotel features elegant rooms, an outdoor pool, and a restaurant. It offers a blend of historical charm and modern amenities, making it a luxurious urban retreat with exceptional service and fine dining.
Hotel with Outdoor Pool
This 5-star hotel is a historic property with a stunning outdoor pool area surrounded by lush gardens. Guests have highlighted the beautiful and refreshing view from the pool area, which overlooks the sea.
Hotel with Pool Lap Lanes
This hotel might provide suitable swimming facilities for lap swimming.
Hotel with Tennis Courts
Hotel with Indoor Pool
Guest Reviews
If you're looking for a stunning location in Maputo, Polana Serena Hotel is definitely worth your consideration. Guests have consistently praised the hotel's beautiful sea views, making it an ideal choice for those wanting to soak up the coastal scenery. The hotel also enjoys a central location within easy reach of both local markets and a variety of small shops selling unique products. Visitors have described the area around the hotel as safe and situated in the embassy district. The hotel itself has been described as beautiful with spectacular views, making it a great choice for those keen on reviving a little bit of Mozambique's history. In addition to its great location, guests have also highlighted the good breakfast overlooking the sea. All in all, if a fantastic location and beautiful views are high on your list, Polana Serena Hotel is definitely worth a look.
The breakfast at Polana Serena Hotel has been highly praised by guests with many raving about the great variety and exceptional quality of the dishes on offer. The seafood buffet is particularly noteworthy. While some guests have noted that the chairs could use some improvement, the majority of reviews focus solely on the delicious food. The breakfast overlooks the sea and is highly recommended with a lot of variety to satisfy all tastes. Overall, guests highly recommend the breakfast and praise the hotel's excellent food and dining options.
Polana Serena Hotel offers a large menu at their restaurant, but guests suggest perhaps focusing on fewer dishes with higher quality. The lamb chops are a clear standout dish that receives high praise from guests. However, staff advise against ordering the chicken. The food at the hotel bar is also highly recommended. While some guests feel that the dinner buffet could be better and that the food can be a bit bland, others complain about poor quality or even awful food. Despite the mixed reviews, the service of the restaurant and hotel staff is consistently great with only a few complaints about slow service. Some guests also note that basic items like snacks were not readily available. While the quality of the food receives mixed reviews, the overall experience at Polana Serena Hotel is still highly regarded by guests.
Polana Serena Hotel provides spacious, luxurious and clean rooms with excellent sea views. Though there were some downsides, such as noisy air channels, bad smells and worn carpets, these were resolved quickly upon guests' complaints. Some guests found the rooms to be old-fashioned and the plumbing needed some attention. Additionally, some guests were unhappy with the lack of amenities such as shower caps, slippers and bathrobes and limited TV channels. However, overall, guests praised the comfort and cleanliness of the rooms and appreciated the space that Polana Serena Hotel provided, which is unlike other hotels.
The Polana Serena Hotel is known for its cleanliness according to various guest reviews. Many rave about the hotel's superb cleanliness along with its neat and excellent facilities. The rooms and hotel are spotless while the food is delicious and the cleanliness is top-notch. However, some guests do mention that there are areas that need improvement, such as filthy tiles in the shower that require a scrub and both pools needing a deep cleaning of the floor and side walls. Additionally, a few guests noted that their room was not properly replenished during their stay. Despite this, the majority of guests praise the hotel's excellent service and excellent cleanliness.
Polana Serena Hotel is renowned for its standout staff who go above and beyond to ensure guests have a memorable stay. From the friendly and helpful check-in staff to the excellent wait staff at the bar, the service is truly top-notch. Most staff members are friendly and approachable with many guests highlighting the friendliness of the reception staff in particular. The excellent staff and service are a real highlight with lovely and fantastic staff making you feel welcome throughout your stay. While there were some negative reviews about staff knowledge and disinterest, the vast majority of guests found the staff to be extremely kind, helpful and attentive to their needs. From accommodating lost bags to providing excellent room service, the cordialidade, disponibilidade, e atenção dos funcionários make the Polana Serena Hotel a top choice for travelers.
The Polana Serena Hotel offers great facilities including a refreshing pool, well-equipped gym and cozy bar, according to guests. Although some mentioned that both pools require deep cleaning, others were impressed with the beautiful and refreshing view of the pool area during breakfast which overlooks the sea. However, there were some negative comments about the treatment of gardens around the pool area. One guest was disappointed that they were not informed beforehand of the ongoing renovation of the pool which temporarily made it unavailable for use. Nevertheless, some visitors appreciated the heated pool and its stunning views. One guest expressed their dissatisfaction with the poorly-served cocktail in the pool. Overall, the hotel boasts a large, clean pool offering fantastic views.
Polana Serena Hotel is truly exceptional and lives up to its advertised 5-star luxury. With its old-world charm, it takes guests on an incursion into the history of Africa. Many guests describe it as the best hotel in all of Africa and Maputo's Grand Dame. The superb facilities and services make it truly exceptional for any stay. Although there were some critiques about the rooms not meeting 5-star standards, the majority of guests were beyond happy with their experience at Polana Serena Hotel.
If you're looking for a truly luxurious stay in Maputo, look no further than the Polana Serena Hotel. This beautiful old colonial-style hotel has an exceptional feel with spectacular architecture and furnishings in the public areas. It truly feels like a grand dame among other hotels in the city and the Old World style is exquisite. The only downside is that some guests found the price to be expensive without the expected grand dame feel in the rooms, but overall this is a truly 5-star experience. If you want to stay in Maputo’s Grand Dame, the Polana Serena is the place to be.
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Location
Breakfast
Dinner
Rooms
Cleanliness
Staff
Pool
5 Star
Luxury
Yes, Polana Serena Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Polana Serena Hotel.
No, Polana Serena Hotel doesn't allow dogs.
No, parking facilities aren't available at Polana Serena Hotel.
Yes, Polana Serena Hotel has a gym.
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