Polana Serena Hotel

Maputo , , 1380 Avenida Julius Nyerere (Show on Map)


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Summary of reviewsPolana Serena Hotel is a luxurious and exceptional 5-star hotel in Maputo with a beautiful old-world charm and spectacular architecture. The hotel boasts a fantastic location with stunning sea views, making it an ideal choice for those wanting to soak up the coastal scenery. Guests have consistently praised the hotel's excellent breakfast overlooking the sea with a great variety and exceptional quality of dishes on offer. The hotel's staff is renowned for their standout service, going above and beyond to ensure guests have a memorable stay. The rooms are spacious, luxurious and clean with excellent sea views, although some guests found them to be old-fashioned and lacking in amenities. The hotel is known for its superb cleanliness, although some areas require improvement. The hotel offers great facilities, including a refreshing pool, well-equipped gym and cozy bar, although some guests had negative comments about the treatment of gardens around the pool area. Overall, Polana Serena Hotel is a top choice for travelers looking for a truly luxurious stay in Maputo.
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Luxury Hotel

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Indoor Pool    Pool Lap Lanes    Outdoor Pool  


Hotel with Free Wi-Fi

Business Hotel

Hotel with Gym

Hotel with Tennis Courts

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Room Types
Deluxe Room These rooms have a separate walk-in shower and a bathtub with glazed windows.

Standard Room Located in the Polana Mar wing, these rooms have either sea, garden or town facing views.

Executive Room These rooms have a seating area with sofa, satellite TV and a minibar.

About Polana Serena Hotel
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Guest Reviews
8.5
Very Good
Location
If you're looking for a stunning location in Maputo, Polana Serena Hotel is definitely worth your consideration. Guests have consistently praised the hotel's beautiful sea views, making it an ideal choice for those wanting to soak up the coastal scenery. The hotel also enjoys a central location within easy reach of both local markets and a variety of small shops selling unique products. Visitors have described the area around the hotel as safe and situated in the embassy district. The hotel itself has been described as beautiful with spectacular views, making it a great choice for those keen on reviving a little bit of Mozambique's history. In addition to its great location, guests have also highlighted the good breakfast overlooking the sea. All in all, if a fantastic location and beautiful views are high on your list, Polana Serena Hotel is definitely worth a look.

Breakfast
The breakfast at Polana Serena Hotel has been highly praised by guests with many raving about the great variety and exceptional quality of the dishes on offer. The seafood buffet is particularly noteworthy. While some guests have noted that the chairs could use some improvement, the majority of reviews focus solely on the delicious food. The breakfast overlooks the sea and is highly recommended with a lot of variety to satisfy all tastes. Overall, guests highly recommend the breakfast and praise the hotel's excellent food and dining options.

Dinner
Polana Serena Hotel offers a large menu at their restaurant, but guests suggest perhaps focusing on fewer dishes with higher quality. The lamb chops are a clear standout dish that receives high praise from guests. However, staff advise against ordering the chicken. The food at the hotel bar is also highly recommended. While some guests feel that the dinner buffet could be better and that the food can be a bit bland, others complain about poor quality or even awful food. Despite the mixed reviews, the service of the restaurant and hotel staff is consistently great with only a few complaints about slow service. Some guests also note that basic items like snacks were not readily available. While the quality of the food receives mixed reviews, the overall experience at Polana Serena Hotel is still highly regarded by guests.

Rooms
Polana Serena Hotel provides spacious, luxurious and clean rooms with excellent sea views. Though there were some downsides, such as noisy air channels, bad smells and worn carpets, these were resolved quickly upon guests' complaints. Some guests found the rooms to be old-fashioned and the plumbing needed some attention. Additionally, some guests were unhappy with the lack of amenities such as shower caps, slippers and bathrobes and limited TV channels. However, overall, guests praised the comfort and cleanliness of the rooms and appreciated the space that Polana Serena Hotel provided, which is unlike other hotels.

Cleanliness
The Polana Serena Hotel is known for its cleanliness according to various guest reviews. Many rave about the hotel's superb cleanliness along with its neat and excellent facilities. The rooms and hotel are spotless while the food is delicious and the cleanliness is top-notch. However, some guests do mention that there are areas that need improvement, such as filthy tiles in the shower that require a scrub and both pools needing a deep cleaning of the floor and side walls. Additionally, a few guests noted that their room was not properly replenished during their stay. Despite this, the majority of guests praise the hotel's excellent service and excellent cleanliness.

Staff
Polana Serena Hotel is renowned for its standout staff who go above and beyond to ensure guests have a memorable stay. From the friendly and helpful check-in staff to the excellent wait staff at the bar, the service is truly top-notch. Most staff members are friendly and approachable with many guests highlighting the friendliness of the reception staff in particular. The excellent staff and service are a real highlight with lovely and fantastic staff making you feel welcome throughout your stay. While there were some negative reviews about staff knowledge and disinterest, the vast majority of guests found the staff to be extremely kind, helpful and attentive to their needs. From accommodating lost bags to providing excellent room service, the cordialidade, disponibilidade, e atenção dos funcionários make the Polana Serena Hotel a top choice for travelers.

Pool
The Polana Serena Hotel offers great facilities including a refreshing pool, well-equipped gym and cozy bar, according to guests. Although some mentioned that both pools require deep cleaning, others were impressed with the beautiful and refreshing view of the pool area during breakfast which overlooks the sea. However, there were some negative comments about the treatment of gardens around the pool area. One guest was disappointed that they were not informed beforehand of the ongoing renovation of the pool which temporarily made it unavailable for use. Nevertheless, some visitors appreciated the heated pool and its stunning views. One guest expressed their dissatisfaction with the poorly-served cocktail in the pool. Overall, the hotel boasts a large, clean pool offering fantastic views.

5 Star
Polana Serena Hotel is truly exceptional and lives up to its advertised 5-star luxury. With its old-world charm, it takes guests on an incursion into the history of Africa. Many guests describe it as the best hotel in all of Africa and Maputo's Grand Dame. The superb facilities and services make it truly exceptional for any stay. Although there were some critiques about the rooms not meeting 5-star standards, the majority of guests were beyond happy with their experience at Polana Serena Hotel.

Luxury
If you're looking for a truly luxurious stay in Maputo, look no further than the Polana Serena Hotel. This beautiful old colonial-style hotel has an exceptional feel with spectacular architecture and furnishings in the public areas. It truly feels like a grand dame among other hotels in the city and the Old World style is exquisite. The only downside is that some guests found the price to be expensive without the expected grand dame feel in the rooms, but overall this is a truly 5-star experience. If you want to stay in Maputo’s Grand Dame, the Polana Serena is the place to be.


Yes, Polana Serena Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.

Yes, a spa is available at Polana Serena Hotel.

No, Polana Serena Hotel doesn't allow dogs.

No, parking facilities aren't available at Polana Serena Hotel.

Yes, Polana Serena Hotel has a gym.
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