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Summary of reviewsHotel H2O in Manila offers a generally positive experience for its guests, characterized by a strategic location, unique room features, and exceptional service. The hotel is ideally situated within the Manila Ocean Park complex, providing convenient access to notable landmarks, cultural attractions, and shopping centers, making it a prime choice for families and business travelers alike. Its unique waterfront setting offers stunning views of Manila Bay, contributing to a memorable and romantic atmosphere.
The hotel's breakfast receives mixed reviews, with some guests praising the delicious food and great service at Makan Makan, while others call for more variety and better value. Despite these critiques, certain dishes are highly appreciated, and the breakfast experience is positively noted for its ambiance and taste by a segment of guests. Dinner options tend to be viewed positively, with commendation for the quality and taste of the food in the restaurant and bar, complemented by the exceptional staff. Guests appreciate the room service variety, and the local dining scene offers additional exploration opportunities.
Hotel H2O's uniquely designed Aqua Rooms are frequently praised for their enchanting aquarium features, providing a distinctive, relaxing, and romantic ambiance. These rooms, along with the spacious Bay View Family Rooms, are described as clean, well-equipped, and comfortable, offering awe-inspiring views and modern amenities. However, some guests mention the need for minor updates and improvements in room maintenance.
Staff at Hotel H2O consistently receive high marks for their attentiveness, friendliness, and professionalism. Guests frequently highlight the welcoming and helpful nature of the hotel team, praising their problem-solving skills and personal touches that enhance the guest experience. The staff's dedication significantly contributes to making each guest's stay enjoyable and is often regarded as a standout feature of the hotel.
For families, Hotel H2O is particularly appealing due to its location within Ocean Park and the aquarium-themed rooms that captivate children. The family rooms are spacious and comfortable, complementing the location's accessible entertainment options. Guests commend the hotel's family-oriented atmosphere, noting the convenient integration with nearby attractions and activities.
Cleanliness is generally satisfactory, with rooms and common areas well-maintained, though some guests mention room-specific issues. The comfortable, high-quality beds further enhance the restful experience for visitors.
Overall, Hotel H2O is an attractive choice for those seeking a unique and enjoyable stay in Manila. Its combination of prime location, exceptional staff, and distinctive room designs ensures a pleasant visit for most guests, with recommendations often highlighting the hotel's ability to deliver a memorable experience. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel H2O is identified as an eco-friendly hotel in Manila.
Family Friendly Hotel
Hotel H2O offers a unique thematic experience that appeals to children.
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Twin Room with Park ViewFeaturing city views from the floor-to-ceiling windows, this room features various wood and stone decorative elements. It provides a 37-inch flat-screen cable TV, high-speed internet access, and an en suite bathroom.
Twin Room with ViewOffering spectacular views of Manila Bay from the floor-to-ceiling windows, this room provides a 37-inch flat-screen cable TV, high-speed internet access, and an en suite bathroom.
Aqua Double RoomThis unique room features a life-sized aquarium running the length and breadth of the 25-square metres room's main wall. It is fitted with fine cotton linen, a 37-inch flat-screen cable TV, high-speed internet access, and a shower.
Bayview King RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.
Family Room with Sea ViewThe unit offers 3 beds.
Family StudioThe unit has 4 beds.
Deluxe Queen RoomThe unit has 2 beds.
SuiteThe unit has 4 beds.
Guest Reviews
7.9
Good
Location
Hotel H2O boasts a prime location that appeals to a wide range of travelers. Nestled between notable landmarks like Rizal Park and the historic Intramuros, it offers easy access to many cultural and entertainment attractions in Manila. The hotel is uniquely situated within the Manila Ocean Park complex, providing guests with instant access to an aquarium and water park experience. This makes it an ideal choice for families looking for engaging activities without venturing far from their accommodations.
Guests frequently highlight the magnificent views of Manila Bay, which can be enjoyed from both bay-view rooms and the outdoor bar area. This waterfront setting not only offers picturesque scenery but also a romantic nighttime atmosphere. Proximity to key shopping destinations such as Mall of Asia and various local restaurants enhances the convenience factor, allowing visitors to indulge in shopping and dining at their leisure.
Moreover, the hotel's location is described as perfect for those attending events or meetings in the city, being close to major business centers and even the airport. The hotel's strategic position is also complemented by helpful staff and spacious rooms, ensuring a comfortable and memorable stay for both vacationers and business travelers alike. While some reviews mention concerns about the surrounding area, the overall experience at Hotel H2O is marked by its exceptional location and unique offerings.
Breakfast
Hotel H2O's breakfast offerings elicit a mixed response from its guests, with some finding the experience quite pleasing while others see room for significant enhancement. For many, the morning buffet presents a delightful start to the day, characterized by delicious food and great service, earning praise especially from those opting for the breakfast at Makan Makan. The breakfast is frequently described as good by Asian standards, and certain dishes like congee and curry chicken stand out. Some find the diversity of offerings sufficient, with a quiet and relaxed ambience enhancing the morning meal.
However, recurring criticisms focus on the limited variety of food options and the need for improvement in the overall breakfast experience. Guests express disappointment over the lack of options and the expensive price point not matching the perceived value of the offerings. Some patrons specifically note deteriorated quality and limited selection, with few choices meeting expectations from a Western perspective. There are reports of food sometimes being cold and a need for quicker refilling of dishes. Despite contrasting reviews, the breakfast does manage to leave a positive impression on a segment of guests who appreciate both the taste and the service provided.
Dinner
Hotel H2O offers a mixed dining experience, but the overall perception of dinner options tends to lean toward the positive. The bar is highlighted as a delightful venue for dinner, largely due to its exceptional staff. Guests appreciate the delicious offerings available for both lunch and dinner within the hotel premises. The restaurant downstairs is noted for serving really good food at reasonable prices, providing guests with satisfying Filipino cuisine alongside a picturesque view of the bay.
Although some guests find the hotel’s restaurant food merely adequate compared to similar hotels in its price range, the quality is generally seen as commendable with food looking and tasting great. Furthermore, the hotel's room service receives praise for its variety, contributing to a convenient dining experience.
Dining outside the hotel is also an attractive option, with a multitude of choices within walking distance for those wishing to explore the local culinary scene. While dinners at one of the hotel’s restaurants occasionally failed to impress some guests, the large selection of dishes available ensures that most diners can find something to suit their tastes.
Rooms
Hotel H2O in Manila offers a distinctive experience with its uniquely designed rooms, particularly the Aqua Rooms, which feature stunning floor-to-ceiling aquariums as walls. Guests frequently praised these rooms for their enchanting and relaxing atmosphere, making them especially delightful for families with children. The fish tank rooms are described as entertaining and one of a kind, providing a unique ambiance that's both romantic and soothing.
The rooms are generally large, well maintained, and clean, delivering a comfortable stay with breathtaking views of Manila Bay and its mesmerizing sunsets. The Bay View Family Room stands out for its ample space and delightful vistas. The rooms are well-equipped, with modern amenities and speedy room service that adds to guests' convenience.
The location of Hotel H2O also adds to its charm, offering easy access to local attractions and amenities, with plenty of activities available in the vicinity. Overall, the hotel provides a clean, comfortable, and memorable experience, with its innovative design and spectacular aquarium features setting it apart as a truly unparalleled destination.
Beds
Travelers to Hotel H2O can expect a restful night's sleep on the hotel's highly regarded beds. Guests consistently describe them as extremely comfortable, with many noting that they are cozy and conducive to a good night's rest. The bedding is reported to be clean, soft, and of high quality. Rooms also feature large, spacious beds, including options for queen-sized beds. Guests appreciate the additional amenities such as a kettle and fridge in the room, enhancing their overall experience. Although a couple of reviews mentioned sagging on the edge of some beds, the overwhelming consensus is positive, with many guests leaving with a favorable impression after just one night's stay.
Cleanliness
Hotel H2O presents a mixed experience regarding cleanliness; however, many guests highlight positive aspects. The hotel is often praised for its well-maintained and clean environment, with numerous reviews emphasizing clean and comfortable rooms. The staff is noted for their attentiveness and friendliness, contributing to an overall pleasant stay. Cleanliness is frequently described as exceeding expectations, with daily housekeeping ensuring tidy rooms and bathrooms.
The hotel boasts unique features, such as rooms with aquariums, which guests find remarkable. The hotel lobby and restaurants also receive commendations for their inviting atmosphere and excellent service. Quick room service and a spacious, comfy bed are additional plus points for several visitors.
Despite these positives, certain reviews call attention to areas in need of improvement. Some guests report dissatisfaction with room cleanliness, noting issues like old linens, dust, and occasional pest sightings. Concerns about outdated facilities and maintenance requirements are also mentioned. While the hotel’s cleanliness generally receives plaudits, a portion of visitors feels that enhancements are necessary to ensure consistency across all rooms.
Hotel H2O remains a popular choice for its unique offerings and overall positive guest experiences, though attention to detail and some updates would further ensure a consistently excellent stay for every visitor.
Staff
Hotel H2O stands out for its exceptional and attentive staff who consistently deliver excellent service, making guests feel truly valued. The front desk and baggage porters excel at their roles, providing efficient and professional support. Across all hotel areas, the staff are noted for their friendliness and helpfulness. They are welcoming, courteous, and genuinely attempt to make each guest's stay perfect, creating a very pleasant atmosphere throughout the hotel.
Guests frequently highlight the team’s accommodating nature, with instances of fast and effective problem-solving. The level of professionalism and politeness displayed is appreciated, and many guests rave about the warm, personal touches they experienced. From the security team to the room attendants, everyone is described as respectful, friendly, and proactive in offering assistance.
The hotel not only offers fantastic views of Manila Bay but complements this with a staff who are eager to enhance the overall guest experience. Despite an isolated mention of impolite poolside staff, the overwhelming perception is of a dedicated team willing to go the extra mile. Their kindness and efficiency leave a lasting impression, encouraging guests to recommend Hotel H2O as a top choice for a carefree stay in Manila.
Family
Hotel H2O offers a remarkable experience for families with children. Its location within Ocean Park in Manila makes it an ideal spot for family guests, providing easy access to a variety of aquatic activities that captivate young ones. The unique aquarium-themed rooms, featuring walls filled with vibrant marine life, are particularly beloved by children, creating an unforgettable underwater experience right in the comfort of their room. Guests consistently praise the hotel for being family-friendly and conveniently located for those traveling with kids.
The water park provides an exciting afternoon for both children and adults, making it a recommended activity for anyone staying at the hotel. Families appreciate the layout of the family rooms, especially those facing the sea, which offer stunning views and a spacious, comfortable environment. The hotel staff receives commendation for their hospitality and accommodating nature, further enhancing the family-oriented atmosphere.
The hotel's integration with Ocean Park allows for easy access to various shows and attractions, providing an educational and entertaining experience. Guests find it convenient to break up their park exploration with restful periods back in the room, making full use of the accessibility and amenities offered. Overall, Hotel H2O stands out as a superb choice for families looking to enjoy a blend of leisure, excitement, and unique oceanic features in Manila.
4 Star
Hotel H2O in Manila presents a mixed bag but leans towards a favorable experience for travelers, offering a unique stay that many guests appreciate despite some drawbacks. Set in a prime location near several attractions, this hotel is recognized for its affordability paired with commendable services. Reviews highlight the hotel’s good reputation, with many guests noting the attentive and impeccable service delivered by the staff. This commendable service even leads some to suggest an excellent rating regardless of the hotel’s star classification.
While the facilities may feel dated and somewhat dispersed, the overall experience tends to outweigh these aspects owing to the dedication of the hotel employees. Many guests find that the value offered meets the price point satisfactorily, and some even express intentions to return, indicating a positive impression. Hotel H2O stands out in Manila as a solid choice, meriting recommendations and praise for delivering a memorable stay enriched by its commendable staff and strategic location.
No, Hotel H2O doesn't have any pool.
Yes, a spa is available at Hotel H2O.
No, Hotel H2O doesn't allow dogs.
No, parking facilities aren't available at Hotel H2O.