La Quinta by Wyndham New Cumberland - Harrisburg receives commendations for its strategic location, making it easily accessible and convenient for travelers. Its proximity to major highways, such as the turnpike and various dining, shopping and entertainment options enhances the overall guest experience. The friendly and helpful reception staff, along with amenities such as an in-lobby mini-mart, contribute positively to visitors' stays, despite the hotel being a bit distant from Hershey Park. Guests feel safe and find the hotel's location practical for diverse activities.
The breakfast offerings receive mixed reviews; some guests appreciate the variety and helpfulness of the staff, especially enjoying items like scrambled eggs, sausage and a waffle maker. Others find the breakfast options limited and sometimes disappointing with criticisms about quality and availability. Despite these varying opinions, the staff's friendliness remains a constant positive note.
Rooms are often described as spacious with comfortable beds and the added convenience of an in-room fridge. Pet-friendly policies are an additional benefit for guests traveling with animals. However, there are concerns about cleanliness, particularly in the bathrooms with issues such as mold, odors and general maintenance detracting from the overall experience. Noise from elevators and ice machines has also been noted as a disturbance.
Cleanliness and maintenance of the property as a whole are areas needing improvement. While some guests find their rooms clean and comfortable, common areas like hallways and elevators are frequently described as dirty with unpleasant odors and visible wear and tear. Inconsistent cleaning practices and a lack of upkeep in both rooms and public spaces negatively impact the guest experience.
The hotel staff, especially at the front desk, are widely praised for their friendliness and helpfulness with specific mentions of individuals providing exceptional service. This positive interaction with the staff significantly enhances the guest experience, making up for some of the hotel's shortcomings.
The outdoor pool receives both positive remarks for being a pleasant and clean amenity and negative feedback for its dated appearance and lack of maintenance. Guests express a desire for improved cleanliness and upkeep in the pool area.
Overall, while La Quinta by Wyndham New Cumberland - Harrisburg offers a generally comfortable and convenient stay with standout service from its staff, improvements in cleanliness, maintenance and breakfast variety could greatly enhance the overall guest experience.