Novotel Manchester Centre

Manchester 53.47720000, -2.24147200 , 21 Dickinson Street (Show on Map)
8.3
Very Good


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Summary of reviewsNovotel Manchester Centre stands out as a well-reviewed hotel in the heart of Manchester, celebrated for its superb location, cleanliness and friendly staff. Situated centrally, the hotel offers convenient access to Manchester's key attractions, theatres, shopping areas, diverse dining options and significant transportation hubs like Piccadilly and Oxford Road train stations. Despite its lively surroundings, guests enjoy a peaceful atmosphere, making it ideal for both business travelers and tourists.

Guests consistently praise the breakfast, noting its variety and quality, which caters to various dietary needs. The buffet-style setup, regularly replenished selections and attentive staff enhance the positive dining experience. Although some guests noted repetitiveness and a few minor execution issues, the overall impression of the breakfast offering remains highly favorable.

Dinner at the hotel's bar and restaurant is also well-received with many guests commending the cozy atmosphere and quality of food. Despite some issues, such as slow service and perceived value, the dining experience is generally enjoyable, supplemented by commendable service from the staff.

The rooms at Novotel Manchester Centre receive high marks for cleanliness, comfort and spaciousness. Guests frequently highlight the modern decor, comfy beds and ample space as significant positives. A few minor issues were noted, such as temperature control and occasional noise, but these did not overshadow the predominantly positive feedback.

Cleanliness is another strong point with reviews consistently praising the hotel's spotless environment, well-kept rooms and adherence to high hygiene standards. Guests find the overall atmosphere welcoming and comfortable, contributing to a pleasant stay.

The staff at Novotel Manchester Centre are frequently highlighted for their exceptional service, friendliness and helpfulness. Whether at the reception, restaurant or housekeeping, the staff's professionalism and attentiveness significantly enhance the overall guest experience.

The hotel also offers a decent gym and excellent spa facilities, including a sauna and steam room, which guests appreciate for their quality and accessibility. However, the Wi-Fi service received mixed reviews with several guests experiencing connectivity issues, detracting from an otherwise pleasant stay.

Parking, while available and secure, is noted as relatively expensive by several guests, even with discounts and can be a point of concern. Nevertheless, the convenience of parking options close to the hotel is appreciated.

Families find the hotel accommodating with favorable comments on the spacious family rooms, dedicated kid's area and perks like free breakfast for children. Minor issues like family parking and room temperature were noted but did not significantly impact the overall positive family experience.

For those interested in nightlife, the hotel's location is ideal, offering easy access to a vibrant array of bars, restaurants and entertainment venues, perfect for guests looking to explore Manchester’s lively evening scene.

Overall, Novotel Manchester Centre is highly recommended for its excellent location, friendly staff and well-maintained facilities, making it a reliable choice for various types of travelers visiting Manchester.
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Categories
Family Friendly Hotel
The Novotel offers family accommodations and amenities, including kids' menus, play areas, or family packages. The central location also makes it easy to explore the city.

Hotel near Nightlife Spots
Located on Dickinson Street, Novotel Manchester Centre boasts a stellar location for those wanting to explore Manchester's nightlife. It's close to bars, restaurants and entertainment venues.

Accessible Hotel
This hotel has wheelchair-accessible rooms and step-free level access throughout. Accessible standard rooms are available, and the hotel features an accessible entrance via a slope or automatic revolving door.

Hotel with Gym
The hotel features a fully equipped gym with a sauna. It is located in Manchester's lively Chinatown.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

4-Star Hotel

Room Types
Superior Queen Room The double room offers a private entrance, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.

Executive Queen Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features a private entrance, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 1 bed.

Superior Twin Room The double room features a private entrance, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 2 beds.

Standard Queen Room with Sofa Bed The quadruple room provides a private entrance, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The quadruple room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.

Junior Suite Boasting a private entrance, this suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features soundproof walls, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV. The unit has 1 bed.

Guest Reviews
8.3
Very Good
Location
Novotel Manchester Centre enjoys high praise from guests for its superb location right in the heart of Manchester. This centrally located hotel is incredibly convenient, offering easy access to key city attractions, theatres, shopping areas and a wide range of dining options, including vibrant Chinatown. The hotel's proximity to major transportation hubs such as Piccadilly and Oxford Road train stations and St. Peter’s Square tram stop, makes it a favorite among travelers for both business and leisure. Many reviewers highlighted how everything they needed was within walking distance, from the Manchester Central Conference Centre and university to the Christmas Markets and nightlife spots. Despite its central position, guests also noted a peaceful atmosphere and immaculate rooms. The staff's friendliness and helpfulness further enhance the overall positive experience at Novotel Manchester Centre. Overall, this hotel stands out as an ideal base for exploring Manchester, whether for a quick visit, a business trip or a leisurely weekend.

Breakfast
The breakfast experience at Novotel Manchester Centre has garnered largely positive feedback with guests frequently praising the variety and quality of the offerings. Visitors highlight the delicious and fresh options available, including a significant selection of dishes catering to different dietary needs such as gluten-free choices. The breakfast setting has been described as lovely and modern with a buffet style that provides extensive and regularly replenished selections.

Guests have appreciated the value for money, particularly noting that children often eat for free, adding to the family-friendly appeal. The breakfast is frequently lauded for its superb quality with an exceptional range of choices including full English breakfast, continental options and various freshly baked breads. The staff's attentiveness and friendliness also contribute to the positive dining experience.

Despite the overall commendation, some reviews point out areas for improvement. A few guests noted that the breakfast offerings became repetitive during longer stays and that the selection could be limited at times. There were occasional issues with specific items being undercooked or served cold, as well as challenges during busy periods with tables and food supplies not being replenished quickly enough.

Vegetarian and vegan guests felt there could be more tailored options, such as additional vegetables or plant-based milk choices. A handful of reviews mentioned that the breakfast area sometimes became chaotic or crowded, but staff generally managed these situations well.

Overall, the breakfast at Novotel Manchester Centre is considered a highlight of the stay with guests frequently enjoying the scrumptious options and excellent service that set a positive tone for their day.

Dinner
The dinner experience at Novotel Manchester Centre generally receives positive feedback from guests. Many highlight the great food available in both the bar and restaurant, applauding the variety and quality of dishes offered. Guests frequently mention the lovely atmosphere in the cozy and modern bar area, which is an ideal spot to relax with a drink, especially after a long day. The service at the bar and restaurant is often praised with some reviews specifically noting exceptional and friendly staff.

However, there are some mixed opinions regarding the restaurant. While several guests commend the delicious and well-prepared meals, others find the food overpriced and not up to expectations. Issues with slow service and specific complaints such as limited vegetarian options, lack of a kids' menu and the occasional poor-quality dish have been pointed out. Additionally, some guests were surprised by a service charge included without prior notice.

Overall, the bar and restaurant facilities are regarded as very good, despite a few areas in need of improvement, making dining at the Novotel Manchester Centre a largely enjoyable experience.

Rooms
Novotel Manchester Centre impresses with its clean, comfortable and spacious rooms, consistently praised by guests. Most reviews highlight the modern and well-maintained rooms, featuring amenities such as large TVs and Nespresso machines. The cleanliness of the rooms is a recurring positive note with many describing their accommodations as spotless and tidy. Spaciousness is another common accolade with several guests noting that even larger families found the rooms ample and well-facilitated.

Comfort also stands out with guests frequently mentioning comfy beds and a relaxing atmosphere. The modern decor and quality room fittings add a touch of luxury, underscored by well-equipped bathrooms and good interior layouts. The hotel's central location further enhances its appeal, making it convenient for guests to explore Manchester.

However, a few reviews indicate some inconsistencies. Some rooms were noted to be excessively warm or poorly lit and certain guests encountered issues such as unclean carpets or minor upkeep needs. Additionally, while many found the room size sufficient, a handful felt their rooms were smaller than expected or not suitable for the number of occupants. Noise occasionally emerged as a concern for rooms located near lifts or facing the street.

Overall, guests predominantly expressed satisfaction with their stay at Novotel Manchester Centre, praising the combination of modern comforts, cleanliness and spaciousness.

Beds
At Novotel Manchester Centre, guests have consistently praised the comfort of the beds, often describing them as very comfortable, comfy and even amazing. Many found the beds to be clean and well-appointed, contributing to a good night's sleep. The rooms themselves were noted to be comfortable with some guests mentioning that the large bed size added to their overall satisfaction.

However, not all feedback was entirely positive. Some guests felt that the beds were too firm or even hard and there were a few complaints about the pull-out and sofa beds, particularly for children. Others noted issues with the pillows, finding them to be flat or too soft and mentioned that there were often too few of them provided. The blending of two single beds to form a double bed also led to discomfort for some visitors.

Despite these points, the general sentiment towards the beds at Novotel Manchester Centre leans towards satisfaction with numerous reviews highlighting a pleasant and restful experience due to the comfortable sleeping arrangements.

Cleanliness
Novotel Manchester Centre receives praise for its cleanliness, often described as superb, spotlessly clean and exceptionally clean. Many guests found both the rooms and the hotel environment to be very clean and modern, contributing to a welcoming and comfortable stay. Housekeeping generally maintains a high standard of cleanliness with rooms being described as clean, tidy and well-kept. The hotel’s modern and stylish decoration also added to the positive experience, making it feel fresh and inviting.

Guests appreciated the clean and spacious rooms, which were well-maintained and often described as spotless. Some minor issues were noted, such as occasional dust in the rooms and stains on the carpets and upholstery. Despite these few remarks, the overall feedback highlighted a high level of hygiene and cleanliness in both public areas and private rooms.

Facilities like the lobby, restaurant and gym were clean and well-stocked with amenities. Cleanliness protocols and adherence to high hygiene standards were consistently observed throughout the hotel. The cleanliness contributed to a relaxing and pleasant atmosphere, complemented by polite and efficient staff.

In summary, while there were isolated incidents of less-than-perfect cleanliness, the general consensus points to Novotel Manchester Centre as a very clean and modern hotel, ensuring a comfortable and pleasant stay for its guests.

Staff
Novotel Manchester Centre has garnered a reputation for its exceptional level of service, particularly regarding its staff. The reviews consistently highlight the hotel’s team as being very friendly, welcoming and knowledgeable, creating an atmosphere where guests feel right at home. Reception staff are particularly praised for their professionalism, efficiency and attentiveness, making check-ins and check-outs seamless and pleasant experiences.

Guests frequently commend the staff’s helpfulness and accommodating nature, whether it’s providing early check-ins or offering guidance on local attractions. From front desk personnel to restaurant and housekeeping staff, the emphasis on courteous, polite and engaging service is apparent with many noting the staff’s willingness to go above and beyond to meet guests’ needs.

The bar and breakfast staff also receive positive remarks, noted for their friendliness and efficiency. Although there are occasional criticisms about specific interactions or experiences, these are substantially outweighed by the numerous accounts of positivity, indicating a generally excellent service standard.

The staff’s combination of warmth, professionalism and responsiveness significantly enhances the overall guest experience, making Novotel Manchester Centre a highly recommended choice for those visiting the city.

Wi-Fi
The quality of the Wi-Fi at Novotel Manchester Centre generated mixed reviews from its guests. On a positive note, some found the Wi-Fi good with a surprisingly fast connection and available access throughout the hotel, allowing for satisfactory use of local channels. There were no issues for a few, accrediting it with being decent and providing no significant problems during their stay.

However, quite a number of guests experienced issues ranging from weak signals, connectivity problems and unreliable service. Some pointed out that the bandwidth wasn't sufficient, making it hard to maintain a stable connection. There were also mentions of the Wi-Fi not working at all or not being available due to provider issues.

The smart TV and connectivity also faced criticism with many noting that the TV was offline, features like Netflix and other smart functions were not operational and the TV remote often malfunctioned. All these detracted from a seamless experience when using in-room entertainment services.

While WhatsApp communication with reception was appreciated by some, it was inconsistent in its responsiveness, leading to occasional frustrations.

Overall, guests highlighted that while the Wi-Fi service had its moments of reliability and decent speed, it was marred by frequent connectivity issues and lack of stability, impacting their overall experience.

Gym
Nestled on the hotel's top floor, Novotel Manchester Centre's gym offers a mix of well-maintained modern equipment in a compact but efficient space. Guests appreciated the gym’s accessibility and good value, highlighting the helpful staff and decent prices. The gym facilities are commendable with many describing it as quite decent, well-equipped and even fantastic. A pleasant view from the gym adds to the overall experience.

Beyond the gym, the hotel boasts impressive spa amenities including a sauna and steam room, both praised for their quality. Many guests found these facilities nice and amazing, contributing to a relaxing stay. The convenience of having these leisure options readily available was noted, though some pointed out the need to book gym sessions due to COVID-19 restrictions.

Despite minor issues such as noise and occasional unavailability of drinking water in the gym, the overall feedback was positive. Guests enjoyed the gym and spa amenities, noting everything from basic machines in good condition to the soothing steam and sauna rooms. A pool would have been a welcomed addition, but the existing facilities still provided a satisfying experience.

Parking
Many guests at Novotel Manchester Centre mentioned the convenience of having parking available either under or next to the hotel. However, the parking charges were frequently described as expensive with numerous reviews highlighting high costs even with discounts offered by the hotel. Despite the hefty fees, the secure nature of the car park was appreciated. Some visitors found the proximity to Q Park to be a significant advantage. Staff efforts to assist with parking reservations and provide discounts were noted positively. Yet, the limited availability and costly nature of parking seemed to be a recurring complaint. The prebooking option and the ease of using available parking facilities were seen as beneficial by several guests. Overall, while the secure and close-by parking options were valued, the cost was a consistent point of concern.

Family
Novotel Manchester Centre offers a family-friendly atmosphere with many positive remarks regarding their accommodations for children. Guests have praised the spacious and well-equipped family rooms, highlighting them as clean, tidy and perfect for stays with kids. The hotel's facilities for children received favorable comments with a dedicated kid's area being particularly appreciated. Families also enjoyed perks such as children eating breakfast for free and even receiving toys at check-in, making the experience more delightful for the little ones.

However, there were a few concerns noted, including issues with family parking and some rooms being uncomfortably warm for a family of four. Despite these minor setbacks, most reviews emphasized the enjoyable and stress-free nature of staying at the hotel with family, highlighting a pleasant and accommodating environment for both parents and children.

Overall, Novotel Manchester Centre seems to be a solid choice for families, offering great value, excellent location and thoughtful amenities tailored for family trips.

Nightlife
Novotel Manchester Centre boasts a stellar location for those who want to explore the bustling nightlife of Manchester. Positioned close to a plethora of bars, restaurants and entertainment venues, this hotel offers easy access to all the city has to offer after dark. Visitors can enjoy vibrant surroundings with many attractions within walking distance, making it a perfect spot for night owls.

The area is brimming with activity, especially with people coming to and from parties, ensuring a lively atmosphere. Both shopping and dining opportunities abound nearby, adding to the convenience for guests looking to make the most of Manchester's nightlife. The central placement also means proximity to the theater, bars and the train station, enhancing its appeal.

However, this vibrant nightlife comes with its share of downsides. Several guests have noted the noise levels with disturbances from street noise, late-night revelers and refuse collection. This can be less than ideal for those seeking a quiet evening or uninterrupted rest. The hustle and bustle of central Manchester can sometimes lead to noisy nights with sounds of clinking bottles and loud conversations carrying into the early hours.

In summary, Novotel Manchester Centre is a prime choice for those looking to dive into the heart of Manchester's nightlife, offering convenience and proximity to a multitude of evening attractions. However, light sleepers or those looking for a quieter stay might find the nighttime noise a challenge.

4 Star
Novotel Manchester Centre is highly regarded for its superb and convenient location close to the city centre and shops. Guests consistently commend its clean and modern rooms, highlighting the excellent cleanliness standards and comfortable bedding. The hotel is considered a good value option for a four-star establishment, offering suitable amenities and services that meet or even exceed typical expectations for this rating. The friendly and helpful staff further enhance the overall experience, making it a pleasant stay. Breakfast is frequently praised for its quality, adding to the positive experience. Despite some reviews noting room for improvement in certain four-star expectations, the overall consensus points to a well-maintained hotel with modern decor, providing great value and comfort.

Accessible
The Novotel Manchester Centre has received numerous reviews praising its accessibility for guests with disabilities. Guests found the hotel's central location particularly advantageous, noting the short walking distances to both train and bus stations as well as various attractions. The hotel itself is described as being easily accessible with many guests highlighting the good level of accessibility throughout the property, including easy access to facilities and rooms.

Several reviews specifically mentioned that the rooms are accessible and equipped with sturdy and strong accessibility extras. An accessible twin room with a walk-in shower is one of the features appreciated by guests, ensuring comfort and ease of use. Moreover, the availability of toiletries and early check-in options adds to the convenience.

However, it is noted that there are some areas for improvement. There were mentions of window safety issues, which could pose risks, especially for children. Additionally, some guests pointed out that more training might be needed for staff to meet accessibility needs comprehensively and noted the absence of certain accessible facilities.

Despite these concerns, the overall feedback about the hotel's accessibility options, combined with its central and convenient location, reflects a generally positive experience for guests with disabilities.

Honeymoon
Novotel Manchester Centre emerges as an ideal destination for honeymooners, receiving high praise for its suitability for special romantic getaways. Described as perfect for a honeymoon stay, the hotel is acknowledged for delivering a delightful experience and frequent surprises that make a honeymoon feel special. Many guests recommend it highly, emphasizing it as a honeymoon-worthy spot where couples can enjoy their special time together. The accolades highlight the consistent positive experience, though a rare mention suggests some room for improvement for those staying on the last night of their honeymoon. Overall, Novotel Manchester Centre stands out as a great choice for honeymooners seeking comfort and a memorable stay.

Romantic
Novotel Manchester Centre has a charming bar and restaurant area, creating a cozy and romantic atmosphere ideal for couples. Its secluded and private location provides the perfect backdrop for a romantic getaway or an anniversary celebration. Guests have praised the hotel's romantic ambiance and its suitability for a romantic evening or dinner. Special touches, such as arrangements for birthdays, enhance the experience, making it a wonderful choice for honeymoon stays. With its quiet, intimate setting and thoughtful considerations for special occasions, Novotel Manchester Centre stands out as an excellent choice for couples looking to enjoy a memorable romantic escape.

Dog Friendly
Novotel Manchester Centre is notable for its dog-friendly amenities and policies, making it a welcoming option for travelers with pets. The hotel allows pets to stay for an additional fee and dogs are accepted in various parts of the hotel, including the bar and lounge areas. Guests appreciate that dogs can stay with them and are welcome in shared facilities. The staff is consistently described as polite, adding to the positive experience for both human and canine guests. Overall, it is a pet-friendly hotel that accommodates travelers and their pets comfortably.


No, Novotel Manchester Centre doesn't have any pool.

No, a spa isn't available at Novotel Manchester Centre.

Yes, Novotel Manchester Centre welcomes dogs.

No, parking facilities aren't available at Novotel Manchester Centre.

Yes, Novotel Manchester Centre has a gym.

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