Mercure Manchester Piccadilly Hotel

Manchester 53.47953600, -2.23724300 , Piccadilly Plaza, Portland Street (Show on Map)
7.3
Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsMercure Manchester Piccadilly Hotel stands out for its prime location in the heart of Manchester, offering exceptional convenience for exploring the city with its proximity to Piccadilly Station, trams, buses and popular attractions like the Arndale Shopping Centre and Christmas markets. The hotel's central positioning is ideal for shopping enthusiasts, dining out and nightlife, making it an excellent choice for attending shows at the AO Arena. Guests appreciate the on-site parking, helpful staff and stunning city views from higher floors, contributing to a comfortable and enjoyable stay.

Breakfast at the hotel is highly praised for its extensive and delicious offerings, featuring fresh fruit, hot and cold dishes and made-to-order options like omelettes. Guests enjoy the variety, value and pleasant atmosphere, including views over Piccadilly Square. The breakfast staff are noted for their friendliness and helpfulness, enhancing the overall dining experience.

Despite some mixed reviews, many guests found the dinner service to be of good quality and reasonably priced. The restaurant menu offers a range of tasty and flavorful dishes with some items receiving specific commendations. The bar area with its great views and complimentary drinks, generally impresses visitors. However, criticisms regarding food quality, staff attentiveness and early bar closing times were also noted.

Rooms at the hotel received varied feedback. Positive remarks often highlight cleanliness, spaciousness and comfort with some rooms offering excellent views and modern touches. Nevertheless, issues such as small, dated rooms, temperature control problems, noise disturbances and malfunctioning fixtures were frequently mentioned, indicating a need for consistent updates and maintenance.

Cleanliness is another area where the hotel sees a mix of opinions. While many guests praised the tidy and well-maintained rooms, others pointed out several cleanliness issues including dirty windows, stained sheets and incomplete housekeeping. The general sentiment is that more attention to detail and upkeep is required.

The staff at Mercure Manchester Piccadilly Hotel are consistently praised for their warm, friendly and helpful demeanor. Specific employees are frequently singled out for providing exceptional service, contributing significantly to guest satisfaction and creating a pleasant atmosphere throughout the hotel.

Free wifi service garnered significant criticism with many guests experiencing weak signals, slow speeds and frequent disconnections, especially on higher floors. This is an area where the hotel needs evident improvement to meet guest expectations.

The hotel's on-site parking is appreciated for its convenience and security, although the cost and logistical issues such as cramped spaces and third-party charges have drawn some negative feedback. Nonetheless, its central location with parking facilities remains a strong point.

Family travelers find the hotel welcoming with rooms and amenities catering well to children, including a play area. Despite occasional issues with room setup and security, the general opinion is that the hotel is a good choice for family stays.

For nightlife seekers, the hotel's location is advantageous with easy access to Manchester's vibrant bars and clubs. However, noise from both within the hotel and outside can disrupt the experience, highlighting a need for better soundproofing.

The hotel beds received mixed reviews with many guests enjoying comfortable and spacious beds, while others found inconsistencies in comfort and quality. Some issues included beds being either too hard or too soft and makeshift double beds from singles, impacting overall sleep quality.

Overall, guests' opinions on the Mercure Manchester Piccadilly Hotel’s four-star rating varied. While some appreciated the comfort and spaciousness of the rooms, others felt that the hotel fell short of four-star standards, particularly regarding cleanliness, noise levels and dated furnishings. The feedback suggests that while the hotel excels in location and customer service, certain aspects, especially facilities and room maintenance, require attention to truly meet four-star expectations.
Show more
Categories
Family Friendly Hotel
This hotel offers a family-friendly environment with amenities like free WiFi. They provide cots or additional beds at no extra cost, and also have Classic Family Rooms for more space. The Little Monsters' Mighty Menu offers a main, dessert, and drink for £7, and breakfast is free for children under 12.

Business Hotel
Mercure Manchester Piccadilly Hotel is centrally located and offers meeting facilities. Its location on Portland Street provides easy access to business districts and transportation.

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Privilege Double Room Upgraded bedroom with HD LED TV, complimentary high-speed WiFi, Nespresso coffee machine, newspaper, robe and slippers.

Classic Double Room This classic room benefits from a HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities.

Classic Twin Room This classic room benefits from a HD LED TV, complimentary high speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities.

Superior Double Room "This Superior Double room benefits from a HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities."

Classic Double Room High Floor With panoramic views of the city, this Classic bedroom is located on a high floor and offers a HD LED TV, complimentary high-speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities.

Family Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Superior Suite with Double Bed The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This wheelchair accessible suite features a tea and coffee maker, a seating area with a flat-screen TV and an adapted bath. The unit has 1 bed.

Guest Reviews
7.3
Good
Location
Nestled in the heart of Manchester, Mercure Manchester Piccadilly Hotel shines with its unbeatable central location. Guests frequently praise its proximity to Piccadilly Station, making it convenient for travel and exploration. The hotel is ideally situated for visitors looking to explore the vibrant city, offering easy access to trams and buses just around the corner. The locality is perfect for shopping enthusiasts with the Arndale Shopping Centre and the bustling Christmas markets within walking distance.

Diners and nightlife seekers will find the hotel's position equally advantageous, being close to China's town and a plethora of restaurants and pubs. Guests have mentioned that it is an excellent location for attending shows at the AO Arena and other nearby attractions. Additionally, the on-site parking and the friendly, helpful staff have been highlighted as contributing to a pleasant stay.

The hotel not only offers practical access to public transportation but also treats guests to stunning city views from higher floors. Frequenters enjoy the blend of comfort, cleanliness and modernity, often underscoring the spot as their perfect base for visiting Manchester. The strategic placement of Mercure Manchester Piccadilly Hotel makes it an excellent choice for both short visits and extended stays.

Breakfast
Guests at the Mercure Manchester Piccadilly Hotel generally had positive experiences with the breakfast offerings. The variety and quality were frequently highlighted with many appreciating the extensive selection including fresh fruit, hot and cold dishes and even made-to-order omelettes. The breakfast was often described as delicious, tasty and fabulous with many guests finding it to be a great value and praising its freshness and plentiful options.

The breakfast also received commendations for its atmosphere, including lovely views over Piccadilly Square from the breakfast area. Many reviews mentioned the helpful and friendly staff, which contributed to an overall welcoming dining experience.

However, a few negatives were noted, such as some guests feeling the breakfast was overpriced and isolated comments about the food being stale or cold. Despite these occasional drawbacks, the overall sentiment was that the breakfast at Mercure Manchester Piccadilly Hotel was a highlight of their stay.

Dinner
The dining experience at Mercure Manchester Piccadilly Hotel offers a mix of opinions with several guests highlighting the quality and value of the food. The dinner menu is described as very good and not overpriced with the brisket special receiving praise for its wonderful taste. Many guests found the food in the restaurant to be marvellous, flavourful, excellent and good value. The restaurant bar generally left a positive impression with guests appreciating the complimentary drinks and the great views from the dining room.

However, there are notable criticisms. Some guests felt the food was shockingly bad, awful or not worth the money with specific issues raised about the quality of steak pies and other mains. A few also noted that the restaurant staff were not attentive and that the atmosphere could be quite cold. The bar's early closing times at 11 pm disappointed some guests, limiting their evening experience. Additionally, the room service menu did not meet some guests' expectations and was considered weak.

Overall, while many praised the taste and value of the food, others were dissatisfied with aspects of their dining experience, highlighting a disparity in guest satisfaction.

Rooms
The rooms at Mercure Manchester Piccadilly Hotel have received a mix of reactions from guests. On the positive side, many appreciated the cleanliness, mentioning that rooms were well-maintained, tidy and spotless. Spaciousness was another highlight with several guests noting that their rooms were large and comfy, providing excellent views of Manchester. Some have had the fortune of experiencing lovely, recently refurbished rooms that felt modern and well-appointed.

However, the reviews also highlighted consistent issues. Numerous guests found the rooms to be small, basic and dated with a significant need for renovation and updating. Problems with temperature control were common, as guests frequently reported rooms being too cold, drafty or excessively warm with heating and air conditioning often malfunctioning. Noise was another concern, both from inside the hotel and the street outside, disrupting the stay for several visitors.

Additional issues included broken or malfunctioning fixtures such as doors, showers and keys, as well as a general sense of tired furnishings and outdated decor. Cleanliness was not always up to standard either with occasional complaints about dirty windows, stained sheets and incomplete room setups. Despite these drawbacks, the hotel's central location and the effort to provide amenities like room upgrades and special touches for occasions were appreciated. Overall, while some rooms met or exceeded expectations, others fell short, highlighting the need for consistent updates and maintenance.

Beds
The beds at the Mercure Manchester Piccadilly Hotel received varied reviews from guests. Many guests found the beds to be comfortable, often emphasizing the spaciousness and cleanliness of the bedding. Some described the beds as huge, providing a very comfortable sleep and highlighted the pleasant experience of sleeping on what felt like a cloud. Positive feedback also mentioned that the mattresses and pillows were particularly comfortable, contributing to a restful night.

However, several guests noted inconsistencies in comfort. Issues included beds being too hard or, conversely, too soft for some visitors. There were multiple instances of beds made from two singles pushed together which were not comfortable, particularly for those sleeping in the middle. Some reviews mentioned the small size of the double beds, lack of bedside tables and insufficient heating, which affected their overall comfort. There were reports of bedding issues such as thin duvets, marks on the bedding and a need for more pillows or spare blankets. Despite the many positive remarks about the beds, the mixed reviews suggest that the experience might vary depending on individual preferences and needs.

Cleanliness
Overall, feedback on the cleanliness of the Mercure Manchester Piccadilly Hotel is mixed with several positive remarks highlighting the cleanliness of rooms and public areas and numerous negative comments noting areas needing improvement. Many guests appreciated the clean and tidy rooms, describing them as spacious, comfortable and well-maintained. The hotel's central location and clean facilities were also praised by visitors. However, a significant number of reviews mentioned cleanliness issues, such as rooms not being cleaned properly or on time, dirty bathrooms and general wear and tear. Problems like found dirty towels, stained bedding, damp smells and blocked sinks were also noted. Despite these issues, some visitors remarked positively on the inviting and pleasant atmosphere of the hotel and its good level of cleanliness given its age.

Staff
The reviews for Mercure Manchester Piccadilly Hotel overwhelmingly highlight the welcoming and friendly nature of the staff. Guests frequently mention the particularly standout service offered by various team members, including Mr. Raj at reception, Sneha at breakfast and Abbie in the Level 3 restaurant. Numerous reviewers appreciate the warm welcome they received upon check-in, often noting the complimentary beverages and thorough assistance from staff members like Cheryl and Rebecca.

The staff are praised for their polite, attentive and helpful demeanor, successfully creating a pleasant atmosphere throughout the hotel. The receptionists, housekeeping and bar and restaurant teams are singled out for their professionalism and courteous nature. Specific employees are often commended for going above and beyond to ensure a comfortable stay, such as the delightful maintenance staff and accommodating front desk personnel.

Despite some isolated incidents of rudeness or less-than-satisfactory interactions, the consensus is that staff members are generally efficient, proactive and incredibly supportive. Guests commend the night staff, security personnel, breakfast managers and overall service for being exceptional. In sum, the staff at Mercure Manchester Piccadilly Hotel are a significant positive aspect of guest experiences, contributing greatly to the overall satisfaction and enjoyment of their stays.

Wi-Fi
The wifi at Mercure Manchester Piccadilly Hotel has received mixed reviews with a noticeable trend towards dissatisfaction among guests. While a few visitors praised the wifi connection for being strong, stable and reliable, the majority expressed frustration with the service. Common complaints included weak signals, slow speeds and frequent disconnections. It appears that the wifi was particularly problematic on higher floors, like the 8th floor and many guests reported that the internet access was insufficient for work purposes or streaming services such as Netflix. Despite the existence of free wifi service, the overall consensus was that the hotel needs to invest in significantly improving their internet connectivity to meet guest expectations.

Parking
The Mercure Manchester Piccadilly Hotel offers the convenience of on-site parking, which many guests found useful and easy to access. The hotel's central location with parking facilities was repeatedly praised, making it an ideal choice for travelers with vehicles. Despite some guests noting that the car park could be cramped and busy, it generally provided a secure and accessible place to leave their cars.

Parking at the hotel is adjacent and located within the hotel grounds, which guests appreciated for its proximity. Some mentioned that better directions to the car park could improve the experience. While the parking was described as great value and reasonably priced by some, others found it expensive with an overnight stay costing around £20. A few guests were frustrated by the use of a third-party parking operator and the extra charges that came with it.

There were minor inconveniences noted, such as occasional difficulty in getting into the car park, long wait times on exit and issues with the parking app. Additionally, some guests mentioned the presence of homeless people in the car park area which might be a concern for some.

Overall, the parking situation at Mercure Manchester Piccadilly Hotel is a mixed bag with many positives especially regarding location and security, though cost and occasional logistical issues were noted.

Family
The Mercure Manchester Piccadilly Hotel is well-regarded as a family-friendly destination, making it a good choice for those traveling with children. Many reviews highlight the hotel’s suitability for family stays with rooms specifically set up to accommodate families, ensuring comfort for both parents and kids. Guests commonly mention that the hotel is very children friendly and even features a play area for kids, adding to the positive experience. Families have noted that the hotel includes everything necessary for a family stay and that their kids enjoyed the time spent there. Although there are some accounts of less-than-ideal experiences, including issues with room setup and security, the general sentiment emphasizes the hotel’s appropriateness for families and its welcoming atmosphere for young ones.

Nightlife
Located in the heart of Manchester, Mercure Manchester Piccadilly Hotel offers a prime location for those seeking vibrant nightlife. Guests often praise the hotel's proximity to a variety of bars and clubs, making it a convenient base for evening outings. The central location ensures that nightlife options are plentiful and accessible. Bar staff are noted for being helpful, providing valuable recommendations for guests looking to explore the city's entertainment scene. However, some guests have experienced challenges with noise, both from within the hotel and outside, which can affect the overall experience. This includes disturbances from neighboring rooms, the road and nearby establishments. While the view from the 10th floor is highlighted as a positive aspect, soundproofing issues and occasional lapses in hotel amenities, such as hot water, have been noted as areas for improvement. Overall, the hotel's strategic location benefits those eager to enjoy Manchester's nightlife, despite some setbacks related to noise and safety perceptions.

4 Star
Mercure Manchester Piccadilly Hotel has garnered mixed feedback regarding its four-star rating, facilities and services. Guests often expressed dissatisfaction with its cleanliness, outdated furniture and overall quality, feeling that the hotel did not meet typical four-star standards. Some found the noise levels and basic room offerings to fall short of expectations for a hotel of this rating.

While rooms were noted to be comfortable and spacious, the overall experience left many questioning the legitimacy of its four-star status. Comparisons with other Mercure properties revealed shortcomings with guests often highlighting that the hotel did not align with the quality seen in other locations of the same brand.

Despite these concerns, there were some positive mentions with a few guests finding it better than other four-star hotels. However, these sentiments were in the minority, as several guests suggested that the hotel should be rated lower, even as low as two or three stars. Issues with incorrect charges and the need for refunds further marred the experience for some visitors.

Overall, while there were aspects of the stay that were enjoyable, most guests agreed that Mercure Manchester Piccadilly Hotel did not live up to four-star expectations.

Business
The Mercure Manchester Piccadilly Hotel is well-suited for business travelers, offering an array of supportive facilities and services. Its central location in town makes it convenient for attendees and hosts alike, particularly for conferences and meetings. The hotel boasts good conference facilities and multiple meeting rooms, making it an ideal venue for business events. A business center and business services are also available to meet various professional needs. While the hotel is praised for being business friendly, there are some drawbacks, such as the lack of free streaming services which might affect those relying on extensive internet use for virtual meetings or entertainment. Comfort-wise, there were some mentions of room temperature issues which could be a distraction during a stay. Overall, the Mercure Manchester Piccadilly Hotel comes highly recommended for business trips and events due to its well-equipped and supportive environment for professional activities.

Accessible
The Mercure Manchester Piccadilly Hotel is situated in an accessible location and is reachable by public transport, making it convenient for guests with disabilities. The hotel features accessible lifts that are noted for their quick operation and has ramps available to facilitate easier movement. Furthermore, the property offers disabled-friendly facilities and the premises are designed to be generally wheelchair accessible.

However, there are several areas where accessibility could be improved. Some guests mentioned that certain rooms were not fully equipped to accommodate disabilities, specifically highlighting the lack of adaptive features like walk-in showers. Additionally, there were instances where an accessible room was not available and the size of the rooms was problematic for larger mobility scooters or wheelchairs. Some guests also faced difficulties with using stairs instead of lifts due to stair-only access in specific sections.

Despite these challenges, the hotel's central location, easy accessibility and the availability of key mobility features contribute to its overall positive reception among travelers with disabilities.

Romantic
Mercure Manchester Piccadilly Hotel has garnered praise for its romantic appeal, making it an ideal choice for couples seeking a memorable getaway. Guests have described the atmosphere as distinctly romantic with lovely rooms that enhance the overall experience. Many couples have found it perfect for celebrating special occasions, such as anniversaries and honeymoons, often opting to pay extra for special room extras to mark their celebrations. The hotel staff willingly accommodate special requests to make stays even more romantic, adding a personalized touch to the experience. Furthermore, the view from the rooms has been highlighted as an added delight, contributing to the hotel's charm and making it great for a romantic stay.


No, Mercure Manchester Piccadilly Hotel doesn't have any pool.

No, a spa isn't available at Mercure Manchester Piccadilly Hotel.

No, Mercure Manchester Piccadilly Hotel doesn't allow dogs.

Yes, parking facilities are available at Mercure Manchester Piccadilly Hotel.

No, Mercure Manchester Piccadilly Hotel doesn't have a gym.

Location Show Map
More Options
  • Hotel in Manchester

  • 8.5 Very Good

  • From $127

  • Hotel in Manchester

  • 8.4 Very Good

  • From $86

  • Hotel in Manchester

  • 8.3 Very Good

  • From $123

  • Hotel in Manchester

  • 9.1 Excellent

  • From $195



6,894,628

Hotels

60

Categories

49,805

Regions

209,065

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ