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Summary of reviewsThe Hilton Garden Inn Manchester Emirates Old Trafford is highly praised by travelers for its excellent location. Situated near the Old Trafford football stadium and cricket ground, the hotel is ideal for sports enthusiasts. Its proximity to a tram stop and free on-site parking facilitate quick and effortless travel into Manchester city center and other popular spots. Guests especially enjoy the views from the hotel's balconies and rooms overlooking the cricket pitch, adding a unique touch to their stay.
Guests consistently commend the breakfast, describing it as excellent, delicious and varied with vegan and vegetarian options available. The buffet-style breakfast, coupled with a delightful setting overlooking the cricket pitch, enhances the dining experience. Occasionally, minor criticisms arise regarding the breakfast items’ temperature or variety, but overall, the quality and service are well-appreciated.
Dinner at the hotel also receives positive feedback, highlighting the excellent restaurant food, including noteworthy pizzas and fresh dishes. The contemporary restaurant setting and secure, spacious parking are appreciated. Some guests mention limited menu options and high prices, suggesting room for improvement in variety and affordability.
Hotel rooms are frequently commended for their cleanliness, spaciousness and modern amenities. The spotless state of the rooms, comfortable beds and impressive views of the cricket ground contribute to an excellent stay. While minor issues such as room temperature control or occasional cleanliness lapses occur, the overall feedback remains highly positive.
The staff at the hotel are often described as exceptionally friendly, helpful and professional, contributing significantly to the welcoming atmosphere. While a few instances of inconsistent service are mentioned, such occurrences are exceptions rather than the norm.
The hotel’s wifi service is generally reliable, fast and easy to connect, enhancing the overall guest experience. Despite occasional signal strength issues, it is a well-regarded amenity.
The fitness facilities at the hotel receive mixed reviews. Guests appreciate the modern, clean gym available 24/7, but some point out the small size and tired equipment needing updates.
Families find the Hilton Garden Inn an excellent choice with spacious family rooms, child-friendly amenities like make-your-own waffles and thoughtful gestures from staff. Despite minor issues such as small sofa beds or unprepared child beds, the hotel provides a welcoming environment for families.
Guest feedback on the beds is varied with many finding them comfortable and clean, while others describe the mattresses as too firm and the pillows unsupportive. Comfort levels appear to be subjective with some guests perfectly satisfied and others less so.
Business travelers praise the hotel for its excellent facilities and services. Modern, clean accommodations, business meeting rooms and a superb breakfast buffet make it an ideal choice for work-related travel. Accessibility and proximity to the UA92 conference centre and other business venues enhance its appeal.
The hotel is also highly regarded for its accessibility features, making it an excellent choice for guests with disabilities. The property is easy to navigate with various disability options available and is well-connected to local transport links.
Overall, the Hilton Garden Inn Manchester Emirates Old Trafford offers a modern, well-maintained and comfortable stay with fantastic facilities, friendly staff and a prime location, catering to a variety of guest needs. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
King RoomThis double room is air-conditioned and has a TV, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.
Deluxe King Room with Stadium ViewThe spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a TV. The unit has 1 bed.
King Room - Mobility Accessible This double room has a electric kettle, private entrance and air conditioning. This room also features a a 40-inch TV, mini-fridge, coffee/tea maker and an iron/ironing board. There is a specially fit roll-in bathroom with a raised toilet seat, panic cord and lowered sink
King Room with Sofa BedThe triple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a TV. The unit offers 2 beds.
King Room with Stadium ViewBoasting a balcony, this double room also features air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.
King Room with Stadium View - Disability AccessThis double room features air conditioning, tea/coffee maker and seating area. This room also features a a 40-inch TV, mini-fridge, coffee/tea maker and an iron/ironing board. There is a specially fit roll-in bathroom with a raised toilet seat, panic cord and lowered sink
King Family Room Stadium View This triple room features air conditioning, a tea and coffee maker, a TV and a balcony. The unit offers 2 beds.
Twin RoomThis double room is air-conditioned and features a TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.
Twin Room with Stadium ViewThis double room has air conditioning, a tea and coffee maker, a TV and a balcony. The unit has 2 beds.
Connecting Family RoomThe unit offers 3 beds.
King 1 Bed Suite Pitch View Room
Deluxe Twin Room with Balcony and Pitch ViewThe unit offers 1 bed.
Twin Room with LoungeThe unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Travelers consistently rave about the prime location of the Hilton Garden Inn Manchester Emirates Old Trafford. It's described as very well situated with easy access to key sites like Old Trafford football stadium and Old Trafford cricket ground, making it an ideal choice for sports enthusiasts. The convenience of being right next to a tram stop and free on-site parking is frequently highlighted, providing quick and effortless travel into Manchester city center and other popular spots.
Many guests appreciated the proximity to Manchester United's home ground, emphasizing that it's just a short walk away, which makes attending matches or tours exceedingly convenient. The views from the hotel's balconies and rooms, particularly those overlooking the cricket pitch, add a special touch to the stay, offering a unique experience for guests.
The location serves a variety of needs, from attending events at the Victoria Warehouse or the Apollo Theatre to being perfectly positioned for marathons and eBay events at the cricket ground. Cleanliness, friendly staff and excellent facilities further complement the fantastic location, making it not only convenient but also comfortable and inviting.
Breakfast
Reviews for breakfast at the Hilton Garden Inn Manchester Emirates Old Trafford are largely positive. Guests frequently describe the breakfast as excellent, amazing and delicious with plenty of variety in the options available, including vegan and vegetarian choices. A buffet-style breakfast seems to be a common highlight with many noting the good quality and reasonable pricing. The facilities are noted for their cleanliness and helpful staff, who contribute positively to the dining experience.
Guests appreciate the option to make their own waffles and mention the traditional hot breakfast offerings. The setting of the breakfast area, some with views overlooking the cricket pitch, adds to the experience for many visitors. In addition, many found the coffee to be of great quality and enjoyed the option to have breakfast served until late morning.
Nevertheless, there are some critical notes about the breakfast. A few guests found some items cold or poorly cooked and the selection of bread and eggs could be more diverse. The breakfast experience was occasionally described as rushed or frantic and some guests thought the breakfast was not as good as during previous stays.
Overall, the breakfast at the Hilton Garden Inn Manchester Emirates Old Trafford is praised for its quality, variety and excellent service, making it a standout feature for many visitors.
Dinner
The Hilton Garden Inn Manchester Emirates Old Trafford boasts a generally positive dining experience, especially praised for its modern facilities and excellent restaurant food, including noteworthy pizzas and fresh, tasty dishes. Many guests appreciated the high quality of food at both dinner and breakfast, noting delicious vegan options and beautifully prepared meals. The restaurant's contemporary setting and secure, spacious parking were also highlighted.
However, several reviews pointed out downsides such as limited menu options and high prices with some finding the food just "ok" or expensive. The service, while generally friendly, was occasionally slow and the restaurant sometimes lacked sufficient vegan choices. Some guests also mentioned issues with menu availability and meal service times, particularly the inconvenience of the restaurant not serving food between 12 PM and 5 PM. Overall, the dining experience at the Hilton Garden Inn Manchester Emirates Old Trafford is very good but could benefit from more varied and affordable options.
Rooms
Visitors to the Hilton Garden Inn Manchester Emirates Old Trafford frequently commend the hotel rooms for their cleanliness, spaciousness and modern amenities. Many guests highlight the immaculate state of the rooms, noting that they are spotlessly clean and well-appointed with comfortable beds and contemporary furnishings. The large, family-oriented rooms and en-suite bathrooms with powerful showers and quality toiletries are appreciated features.
Several reviews emphasize the impressive views of the cricket ground, adding a unique touch to the stay, especially in rooms with balconies. Guests enjoy the modern, airy and light feel of the rooms with many noting the advantageous layout and excellent maintenance. Complimentary amenities like water, robes and room service add to the overall comfort and positive guest experience.
Despite a few mentions of minor issues such as room temperature control or occasional uncleaned areas upon arrival, the feedback is overwhelmingly positive. Many guests praise the room size, the quality of the furnishings and the lovely decor. Rooms with stadium views are particularly cherished for the spectacular outlook they offer.
In summary, the Hilton Garden Inn Manchester Emirates Old Trafford offers guests a reliable, comfortable and modern stay with standout features including spacious rooms, spotless cleanliness and fantastic views of the adjacent cricket ground.
Beds
Guest feedback on the beds at the Hilton Garden Inn Manchester Emirates Old Trafford varies significantly. A prominent number of reviews highlight the beds as comfortable and great with several guests describing them as very comfortable and praising the size and cleanliness of the rooms. Some guests specifically mentioned the beds as comfy with clean sheets and nice bedding contributing to a pleasant stay.
However, there is a substantial portion of guests who found the beds to be uncomfortably firm or rock hard with some describing the mattresses as very firm, hard or even the worst they've ever slept in. This firmness issue extends to the pillows as well with descriptors ranging from too soft to lumpy and unsupportive, leading to discomfort and poor sleep quality for several visitors.
While some sofa beds were noted to be creaky and small, detracting from overall comfort, others found them adequately comfortable. The varying experiences suggest that bed comfort at the hotel can be quite subjective and may depend on individual preferences.
Overall, the bedding experience at this hotel seems mixed with significant praise for comfort and clean rooms, yet frequent complaints about firmness and pillow quality pointing to potential areas for improvement.
Cleanliness
The Hilton Garden Inn Manchester Emirates Old Trafford stands out for its exceptional cleanliness, as consistently highlighted by guest reviews. Described as spotlessly clean, the hotel's facilities include modern, well-maintained rooms that are both spacious and comfortable. The cleaning staff receives frequent praise for their attentiveness, ensuring that rooms are kept immaculate at all times. Guests appreciate the fresh, welcoming atmosphere throughout the property, noting that everything from the bathrooms to the general hotel areas is kept in pristine condition. The property’s modern style, combined with great amenities like free parking, contributes to an overall pleasant stay. Despite a few minor cleanliness lapses mentioned, the overwhelming majority of reviews commend the hotel's dedication to maintaining high standards of cleanliness, making it a favored choice for travelers.
Staff
The staff at Hilton Garden Inn Manchester Emirates Old Trafford are frequently described as exceptionally friendly, helpful and professional. Numerous reviews highlight the team's welcoming demeanor and attentiveness, making guests feel accommodated and well-cared-for during their stay. The reception staff, in particular, receive high praise for their efficiency and warm hospitality with standout mentions for being extremely informative and assisting with various guest needs. Bar and restaurant staff also garner positive feedback for their pleasant service and attentiveness.
Despite overwhelmingly positive comments, a few reviews mention instances of rudeness and unhelpfulness, indicating occasional inconsistencies in the service. However, these appear to be exceptions rather than the norm. Overall, the hotel's staff are frequently commended for their outstanding customer service and genuine friendly nature, contributing significantly to the hotel's welcoming atmosphere and guest satisfaction.
Wi-Fi
Visitors to the Hilton Garden Inn Manchester Emirates Old Trafford generally had positive experiences with the hotel's wifi service. Many guests highlighted the complimentary wifi as a beneficial feature, noting it was fast, reliable and easy to connect. The wifi was described as excellent, strong and efficient, particularly useful for those needing stable internet access. Despite a few minor issues with signal strength and occasional unreliability, guests often felt that the quality of the wifi materially enhanced their stay. With free high-speed internet included, it stands out as a practical amenity for this hotel.
Gym
The Hilton Garden Inn Manchester Emirates Old Trafford offers a fitness experience that has garnered mixed reviews. On the positive side, many guests appreciated the gym, describing it as well-equipped, spotlessly clean and a great bonus to their stay. The fitness suite was noted to be available 24/7, which adds a level of convenience for guests with varied schedules. Free access to the gym was also a highlighted perk.
However, some guests pointed out areas for improvement. A few found the gym to be very small and the equipment tired with some pieces not functioning, such as the treadmill. Noise from gym workouts was an issue for some, as it carried into nearby rooms. Despite these drawbacks, the availability of a clean and decent fitness facility was a welcome addition for many travelers.
Family
Hilton Garden Inn Manchester Emirates Old Trafford stands out as an excellent choice for families and children. The hotel consistently receives positive feedback for its family-friendly environment, making parents and kids feel welcome with attentive and helpful services. The spacious family rooms, some with lovely views, provide a comfortable stay for all, even if a few guests mentioned minor issues like a small sofa bed for two kids or a child bed not being prepared upon arrival.
Children seem to have a great time, enjoying activities like make-your-own waffles at breakfast and being delighted by personalized touches such as little chocolate cakes for special occasions. Baby facilities are noted to be perfect and families appreciate the quiet and cleanliness of the rooms. The hotel also receives praise for the helpful and friendly staff, who go out of their way to accommodate families, including upgrading rooms for special events and providing thoughtful notes and treats.
Situated in a great location, the hotel is ideal for family visits, even though a few guests missed out on cricket matches during their stay. The vegetarian meal options and family-friendly dining experiences ensure everyone is well-fed and happy. Overall, the Hilton Garden Inn Manchester Emirates Old Trafford offers a modern, spotless environment with plenty of amenities that leave families, particularly children, eager to return.
Business
The Hilton Garden Inn Manchester Emirates Old Trafford is widely praised by business travelers for its exceptional facilities and services tailored to professional needs. The hotel features modern, clean and comfortable accommodations, complemented by business meeting rooms and a superb breakfast buffet. It is described as a business-friendly hotel with various amenities that cater well to those traveling for work. Guests particularly appreciate the good location for work, being adjacent to the UA92 conference centre and having great accessibility and parking, including complementary free parking.
The property is noted for its professional and business-supportive environment, making it ideal for meetings and conventions. Frequent clients return due to the reliable business services, quick room service and business receipts issued in the company name. The hotel's location is also highlighted for its convenience, providing easy access from the airport and neighboring local business venues.
Some guests mentioned that the property is expensive for business presentations and noted the absence of water in the room, but these minor drawbacks do not overshadow the overall positive experience. The Hilton Garden Inn Manchester is undeniably a superb business hotel, offering business-class accommodation perfect for those on business trips.
Accessible
Hilton Garden Inn Manchester Emirates Old Trafford is highly regarded for its accessibility, making it an excellent choice for guests with disabilities. The hotel features an easily accessible property with various disability options available, ensuring a comfortable stay. The location itself is very accessible with good transport links including proximity to the Metrolink tram service, allowing easy exploration of local attractions.
Accessibility starts from the moment guests arrive with free parking available and ease of access from the street. The hotel provides convenient parking options, including access to the full car park. Inside, facilities are designed to accommodate all needs with emergency pull cords enhancing safety.
Guests have noted the welcoming atmosphere of the property and the ease of access extends to dining options as well. The hotel serves a varied choice for dinner and provides room service, although not all aspects of service were perfect. Nonetheless, the positive aspects highlight the significant effort made by the hotel to cater to guests with disabilities.
Overall, Hilton Garden Inn Manchester Emirates Old Trafford shines in terms of accessibility, making it a prime choice for travelers seeking convenience and inclusion during their stay.
Luxury
The Hilton Garden Inn Manchester Emirates Old Trafford offers a truly luxurious experience that exceeds expectations. The hotel boasts a beautiful, modern design with immaculate cleanliness. Guests repeatedly praise the lovely atmosphere, luxurious rooms and high-end facilities, making it an excellent choice for those seeking comfort and elegance.
Many have highlighted the immaculate cleanliness of the hotel, ensuring a spotlessly clean environment throughout their stay. The rooms are described as modern, luxurious and exceptionally fitted, contributing to an overall feeling of high standards and opulence. The new wing of the hotel is particularly noted for its clean, modern aesthetic and beautiful decor.
The view from the rooms enhances the experience with some overlooking the cricket pitch, adding a unique charm to the stay. The atmosphere of the hotel is consistently described as really good, contributing to a great value for money proposition.
The staff at the Hilton Garden Inn are frequently commended for their amazing service, contributing to the overall fantastic experience. Although there are mentions of a service charge in the restaurant, the dining experience still aligns with the luxurious feel of the hotel.
Overall, the Hilton Garden Inn Manchester Emirates Old Trafford achieves a luxurious yet affordable stay with beautiful surroundings, modern facilities and exceptional staff, making it a top choice for both regular visitors and first-time guests.
No, Hilton Garden Inn Manchester Emirates Old Trafford doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Manchester Emirates Old Trafford.
No, Hilton Garden Inn Manchester Emirates Old Trafford doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Manchester Emirates Old Trafford.
Yes, Hilton Garden Inn Manchester Emirates Old Trafford has a gym.