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Summary of reviewsHotel Motel Residence Gonzaga is highly praised for its strategic location near the Swiss border, offering convenience for commuters and travelers interested in exploring multiple regions. The proximity to customs facilitates seamless travel between countries and guests appreciate the easy access to shopping and nearby attractions, including a 40-minute drive to Milan Centro and great trips to Lugano and local lakes. Positioned in a peaceful context, the hotel enhances its appeal by offering large rooms with nice views.
Despite the excellent location, guests have expressed consistent disappointment with the breakfast service. Issues such as the unavailability, poor quality, limited options, cleanliness concerns and the closure of the breakfast bar have been highlighted. This aspect of the hotel’s service leaves significant room for improvement.
Regarding the rooms, guests find the spaciousness and affordability to be positive aspects, often describing them as cozy and well-maintained. Features like whirlpool baths and connecting bathrooms enhance comfort and convenience, while cleanliness is a commonly noted strength. However, there are some areas for improvement, such as the lack of essential accessories like hooks, shelves and trash cans, along with occasional reports of dirt, cobwebs and non-functional heaters. Some rooms are colder than desired and the absence of fridges is a drawback for a few guests. While some rooms are beautifully renovated and pleasantly decorated, others are basic or somewhat poor, indicating inconsistency in room quality.
Overall, Hotel Motel Residence Gonzaga offers a blend of positive attributes, particularly its location and spacious, clean rooms. Addressing the inconsistencies in room amenities and significantly improving the breakfast service could greatly enhance guest satisfaction.
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