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Summary of reviewsHotel Maya Luna Adults Only is a captivating sanctuary for adults seeking peace and tranquility, uniquely positioned on the beachfront. Its idyllic location offers guests stunning ocean views, charming cabanas, and a serene atmosphere, perfect for those wishing to escape the crowds and unwind amidst natural beauty. The hotel's commitment to eco-responsibility enhances this tranquil experience by providing a guilt-free retreat.
Guests are delighted by the dining experiences at Hotel Maya Luna, enjoying a delicious breakfast right by the water and savoring exquisite meals during dinner. The food consistently receives high praise for its taste and variety, including vegetarian options, all at competitive prices compared to town dining. The combination of quality cuisine and an exceptional setting contributes to a memorable dining experience, complemented by the attentive and friendly service from the staff.
Accommodations at the hotel consist of spacious and well-equipped bungalows that ensure a cozy stay right by the beach. Privacy and comfort are key, with independent bungalows offering a tranquil escape. While some areas show age and cleanliness could improve, the overall impression is one of relaxation, aided by thoughtful amenities like mosquito nets.
The hotel staff earns impressive praise for their warmth and hospitality, with many guests feeling well cared for and at home. The team's attentiveness and willingness to assist enhance the welcoming atmosphere, making guests' stays stress-free and enjoyable.
The beachfront offers a unique, peaceful experience with private access to a calm shore, ideal for leisure and relaxation. Although natural challenges like seaweed can occasionally impact swimming, activities such as snorkeling and kayaking remain popular. Guests appreciate the safety and exclusivity of the beach, enjoying moments of solitude and the attentive service.
Overall, Hotel Maya Luna Adults Only provides a serene escape filled with natural beauty, excellent service, and memorable dining, making it an ideal choice for those seeking peace and relaxation by the sea. Show more
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Hotel near The Beach
Located on Carretera Mahahual Xcalak Km 5.2, this adults-only hotel is near the beach. Its location provides a tranquil beach experience.
Dog Friendly Hotel
This hotel allows dogs of any size without additional fees, and cats may be allowed upon request. It also offers great views.
Dog Play Area Dogs Stay Free
Do you accept dogs in all rooms? Yes
Is there an extra charge? Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 3 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? No
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Additional information Dogs are allowed everywhere except for the kitchen and inside restaurant area. Owners can have their meals on outside patio or on the beach tables where the dogs can stay with them.
Answers last updated by Hotel Maya Luna Adults Only
This beachfront hotel offers affordable adults-only accommodation. It is suited for travelers seeking a budget-friendly and quiet getaway.
Small Hotel
This adults-only hotel offers a tranquil and intimate atmosphere. The beachfront location provides a luxurious touch, ideal for diving or snorkeling around the coral reef. Each spacious beach bungalow is decorated with vibrant murals painted by local artists.
3-Star Hotel
This adults-only hotel offers a tranquil beachfront experience with a private beach area, garden, and terrace. It's appreciated for its natural setting and peaceful ambiance, making it ideal for relaxation.
Hotel where Extra Health & Safety Measures Have Been Taken
While specific health & safety measures are not detailed, as an adults-only hotel, it can implement stricter control over guest interactions and hygiene protocols. Its smaller size may also allow for more personalized attention to cleanliness.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Contactless check in as much as possible
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 40% of the rooms can be occupied
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 16:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
SEDETUR - Sistema de Certificación de Seguridad Sanitaria Turística
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes
Additional Information: We are following and implementing all strict requierments from the federal government of Mexico. Our hotel is located in Mahahual, where we have until now 0 cases of #covid-19. Fot its location, 4 km south of town, plus only 4 bungalows with 7 meters distance from eachother, our guests dont need to be in contact with anybody but their own relatices/friends being on our property.
Answers last updated by Hotel Maya Luna Adults Only
Eco Tropical Resorts - Eco rating 4.5 butterfly club
Takata - Certificate of Eco responsibility "Excelencia"
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Solar radiation
What makes your hotel/accommodation eco-friendly?
The structure maximizes air flow to reduce the need for air-conditioning
The structure maximizes natural light to reduce the need for lighting and heating
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
Rainwater collection and usage
LED lighting throughout the premises
Environmental manager appointed
Employees are trained to follow environmental policies
Wastewater is reused after treatment
Signs in the rooms informing guests that towels will only be changed upon request
Waste is separated into at least 3 categories
No disposable (single use) cups/glasses, plates and cutlery
Organic waste is composted
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
Is there anything that you would like to highlight, add or clarify? 1. We dont have air conditioning at all. All rooms have a fan, and the ocean breeze does the rest. "The structure maximizes air flow". 2. We organize Eco weddings, all decoration used it recycled material. 3. Our inhouse diveshop organizes tours with sailboat and kayak, to avoid as much as possible motorized boat.
Answers last updated by Hotel Maya Luna Adults Only
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People with autism
Answers last updated by Hotel Maya Luna Adults Only
Hotel where Dogs Stay Free
Hotel with Play Area For Dogs
Room Types
Guest Reviews
7.2
Good
Location
Hotel Maya Luna Adults Only offers a tranquil escape with its perfect beachfront location. Situated away from the bustling center of Mahahual, this remote haven promises an unparalleled sense of peace and seclusion. Guests enjoy the idyllic setting with stunning views of the sunrise over the ocean and charming cabanas nestled right on the sand. The serene atmosphere is enhanced by the hotel's commitment to eco-responsibility, providing guests a guilt-free retreat.
While the beach may not be ideal for swimming due to seaweed and stones, the opportunity to disconnect and savor the quiet ambiance is unmatched. Just a short drive from Mahahual, the hotel maintains convenient access to local amenities without compromising its majestic isolation. This magical spot offers a delightful combination of exclusivity and natural beauty, making it an ideal choice for those seeking relaxation and a chance to unwind. Perfect for those wanting to escape the crowds, Hotel Maya Luna is truly a paradisiacal hideaway with its own private beach, promising respite and tranquility by the sea.
Breakfast
Hotel Maya Luna Adults Only offers a breakfast experience that is well-received by guests for its quality and taste. Many reviewers note that the breakfast is delicious, with some highlighting the pleasure of enjoying it with feet in the water. The included breakfast is generally considered good, with options like coffee, toast, a bowl of fruit, tea, and occasionally scrambled eggs mentioned. While some guests find the breakfast options a bit limited or simple, others appreciate the ability to purchase more varied items from the menu if desired. Overall, the breakfast is described as tasty, lovely, and affordable, adding value to the stay.
Dinner
Hotel Maya Luna Adults Only offers a dining experience that consistently delights its guests with its excellent cuisine, leaving a lasting impression on those who choose to dine there. The food is described as very good and delicious, showcasing culinary expertise with dishes that are freshly cooked for every order. Guests appreciate the availability of vegetarian options, making dining inclusive and versatile. The menu offers a decent variety of choices, including exquisite dishes like the pasta with shrimp.
The restaurant at Maya Luna is not only celebrated for its flavors but also for its reasonable and competitive pricing, described as much cheaper than dining options in town. Guests note the exceptional service from the staff, enhancing the overall dining experience. Dining at Maya Luna is made even more special by the serene and outstanding location, set amidst palm trees, allowing diners to enjoy their meals while listening to the soothing sounds of the sea and gazing at the stars. The combination of delicious food, affordability, and a tranquil setting makes dining at Hotel Maya Luna Adults Only a memorable addition to any stay.
Rooms
Hotel Maya Luna Adults Only offers spacious and comfortable accommodations, creating a relaxing escape close to nature. The rooms, often described as bungalows, are notably spacious and well-equipped with basic amenities, ensuring a cozy stay with the added touch of being right on the beach or by the water. Guests frequently mention well-maintained facilities and the comfort of the mattresses. The addition of mosquito nets is a thoughtful touch, providing comfort during the stay. Privacy is highlighted as a key feature, thanks to the independent arrangement of the bungalows that are designed to offer tranquility away from the noise.
However, some areas show signs of age, with a few guests noting that the cottages can appear somewhat outdated and not always thoroughly clean. There are also mentions of dim lighting, and while the natural ambiance is appreciated, the absence of air conditioning can be a drawback. Despite these concerns, the overall picture painted by guest reviews suggests that Hotel Maya Luna creates a peaceful retreat where comfort and beautiful surroundings are prioritized.
Beds
Hotel Maya Luna Adults Only offers guests comfortable beds, ensuring a restful night's sleep to the soothing sounds of waves breaking gently outside. The bungalows and rooms are generally clean and spacious, contributing to a relaxing environment. While some comments suggest room for improvement in bed comfort, many guests find the beds pleasingly comfortable overall. Despite the simplicity of the room, with basic amenities and a smaller bathroom, the availability of hot water is a positive feature that complements the serene setting. However, there was a mention of fleas on the bed, which could be an area requiring attention. Overall, the hotel provides a comfortable resting experience for those seeking tranquility.
Cleanliness
Hotel Maya Luna Adults Only receives mixed feedback regarding cleanliness, showcasing a contrast between diligent efforts and areas needing improvement. On the positive side, many guests find the rooms clean, spacious, and comfortable, appreciating the well-maintained facilities complete with mosquito nets. The staff's attentiveness to maintaining cleanliness across the premises, including the area in front of the hotel, is frequently noted, contributing to a beautiful and magical experience, especially given its exceptional location and service.
However, some reviews indicate occasional lapses in housekeeping, pointing to issues like incomplete room cleaning, neglected facilities, and dirty bedding with unpleasant odors. A few guests highlight instances of total abandonment and specific problems such as puddles from leaks, suggesting room for enhancing the overall cleanliness. While there's mention of efforts towards maintaining the beach, more attention could be given to elements like clean sheets. Overall, the hotel has significant potential, with certain aspects requiring refinement to elevate the guest experience effectively.
Staff
Hotel Maya Luna Adults Only has garnered impressive praise from its guests, who highlight the warmth and hospitality offered by the staff. The reviews consistently emphasize a sense of being at home, thanks to the superb attention and friendly demeanor of the team members. Jair, in particular, stands out as an excellent host, described as passionate and possessing a big heart, with both him and his team offering remarkable attentiveness and kindness. The hotel’s owners and managers are noted to be incredibly kind, further enhancing the welcoming atmosphere. Guests frequently mention the exceptional service and the willingness of the staff to assist in every way possible, creating a relaxing environment where visitors can enjoy their stay stress-free. Whether interacting with the accommodating restaurant staff or experiencing the overall friendly service, guests consistently appreciate the genuine care and high-level service embedded in the hotel's operations.
Beach
Hotel Maya Luna Adults Only offers a unique beachfront experience characterized by tranquility and beautiful landscapes. Its location provides guests with direct access to a serene shoreline that is often described as private and calm, perfect for leisurely strolls and moments of relaxation. Visitors have the opportunity to enjoy lovely views and even partake in activities such as swimming and snorkeling when conditions allow.
However, the beach can sometimes be affected by seaweed, known as Sargassum, which might impact the clarity and cleanliness of the area. While the hotel endeavors to clean the beach every morning, the presence of seaweed can still be a deterrent for swimming at times. Despite these challenges, guests appreciate the exclusive feel of the beach, the attentive service from the owner, and the overall safety of the environment. For those seeking a peaceful retreat by the ocean, with a few natural challenges to consider, this spot may still be an ideal choice.
Beachfront
Nestled by the water in a truly idyllic spot, Hotel Maya Luna Adults Only offers a serene escape with its beautiful beachfront location. Guests describe the setting as a dream location reminiscent of Robinson Crusoe, where the only sounds are the gentle waves and the wind. The hotel features charming beachfront bungalows and private cabanas, complete with hammocks and loungers, providing the perfect retreat for relaxation. Though the sea nearby may not be ideal for swimming, it is perfect for kayaking, with opportunities to explore the nearby coral reef. The peaceful, quiet surroundings directly on the beach greatly exceeded visitors' expectations, making it a hidden paradise for those looking to unwind and enjoy exceptional service in a stunning environment.
No, Hotel Maya Luna Adults Only doesn't have any pool.
No, a spa isn't available at Hotel Maya Luna Adults Only.
Yes, Hotel Maya Luna Adults Only welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Hotel Maya Luna Adults Only.
No, Hotel Maya Luna Adults Only doesn't have a gym.