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Summary of reviewsPousada TOP Mairiporã is a serene retreat nestled amidst the stunning mountain scenery, conveniently located near the Fernão Dias Highway and close to the town center. This charming inn provides easy access to both natural attractions and urban conveniences, earning praise for its great location. Guests appreciate the modern, well-furnished environment and cozy rooms. Despite minor issues such as open parking arrangements and cleanliness in shared facilities, the overall experience is comfortable, safe, and enhanced by an excellent breakfast.
The breakfast at Pousada TOP Mairiporã is frequently lauded for its quality and taste, with service contributing positively to the experience. Available until 10 am, guests find the breakfast convenient and enjoyable, though some suggest improvements in variety. The rooms are spacious and equipped with new amenities, receiving positive remarks about cleanliness and quietness. Guests appreciate features like the jacuzzi and hammock, despite occasional inconvenience related to bed firmness and room access.
The inn excels in its cleanliness, impressing guests with impeccably clean surroundings, organized spaces, and a wonderful environment. Staff members, including Zeinab, Ana, Val, and Vânia, receive widespread acclaim for their friendliness, attentiveness, and exceptional service. Their welcoming demeanor ensures guests feel comfortable and well-cared for during their stay. The pool area, although mixed in reviews due to size, benefits from the presence of a clean children's pool and a hot tub, enhancing the appeal of the facilities.
Sleep quality at the inn is generally positive, with many guests finding the beds comfortable and restful. The air conditioning adds to the overall comfort, though some guests have noted harder mattresses and worn pillows. While bedding and soft beds occasionally receive criticism, the overall experience remains pleasant.
In summary, Pousada TOP Mairiporã offers a relaxing getaway with excellent service, quality breakfast, clean environment, and good facilities, making it a favorable choice for visitors seeking tranquility and comfort. Show more
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Dog Friendly Inn
As an inn, it offers a more intimate setting that can be ideal for guests seeking a quiet retreat with their dogs. It is a pet-friendly option.
Dog Play Area Dogs Stay Free
Do you accept dogs in all rooms? No, some rooms only: Tucano roons
Is there an extra charge? Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in? Yes, by email
What is the maximum number of dogs per room? Only one dog is allowed
Is there a maximum weight of dogs accepted? Yes, 3 Kg
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in public areas? No
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? Yes
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Is there a refundable deposit to guard against damages? No
Except for dogs, do you also accept other pets? Yes
This pousada provides free private parking for its guests. The availability of dedicated and complimentary parking on-site ensures a convenient and secure place for visitors to leave their vehicles during their stay.
3-Star Inn
Pousada TOP Mairiporã is well-regarded for its service. It offers comfortable accommodations and is appreciated by guests for its hospitality.
Inn with Outdoor Pool
This pousada features an outdoor pool area equipped with sun loungers and pool umbrellas for relaxation.
Inn Taking Steps Towards Sustainability
Inn with Swimming Pool
Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
jacuzzi pool
Pool surface size:22 m2
Pool minimum depth:1,4 m
Pool maximum depth:1,4 m
When is the pool open?All year
Opening hours:10:00 - 20:00
The pool also has:
Pool bar
Jacuzzi / Hot tub / Bubbling whirlpool
Pool fountain
Around the pool, there are also available:
Showers
WC
Towels
Umbrellas
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Deluxe RoomThe double room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Budget Triple RoomThis air-conditioned triple room features a desk, an outdoor dining area, garden views and a private bathroom.
Standard Family RoomThe family room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. This family room features a barbecue, heating, a flat-screen TV and an outdoor dining area.
Triple Room - Disability AccessThe triple room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. This triple room features a barbecue, heating, a flat-screen TV and an outdoor dining area. The unit offers 2 beds.
Triple Room with BalconyThe triple room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower.
Guest Reviews
7.8
Good
Location
Nestled amidst the mountains and conveniently close to the Fernão Dias Highway, Pousada TOP Mairiporã is a serene retreat offering guests an opportunity to escape into peace and tranquility. The inn is charmingly situated near the town center, providing easy access to local attractions while maintaining a sense of solitude and quiet ambiance. Guests frequently commend the great location and the ease of reaching both natural settings and urban conveniences. The staff earns high praise for their attentive and helpful demeanor, enhancing the overall experience. Although some feel the open parking arrangement is not ideal, it is generally seen as a minor downside. Additionally, the inn features a modern and well-furnished environment with cozy rooms, though there is mention of cleanliness issues in a shared facility area. Despite mixed feelings about certain aspects, visitors overwhelmingly appreciate the comfort, safety, and excellent breakfast, making it a worthwhile destination for those looking to unwind.
Breakfast
Guests at Pousada TOP Mairiporã frequently commend the breakfast for its quality and taste, often describing it as excellent, very good, or sensational. The service provided by the staff during breakfast contributes positively to the experience, with guests noting the helpfulness and politeness of the team. The breakfast is available until 10 am, which many find convenient, allowing ample time to enjoy the meal in a calm setting. While some guests appreciate the simple yet satisfying aspects of the breakfast, others feel that it could benefit from a wider variety of options, particularly in terms of savory items and cakes. Despite some calls for improvement in diversity and freshness, the overall consensus remains positive, with many enjoying the basic but well-cared-for offerings.
Rooms
Pousada TOP Mairiporã offers a mix of spacious, airy rooms equipped with new air conditioning and quality amenities such as soap and shampoo, making it suitable for a short stay. Guests appreciated the cleanliness and organization of the rooms, along with the quiet atmosphere of the place most of the time. The owner, Fabiano, is noted for his friendliness, adding to the overall comfort of the facilities. Visitors enjoyed the jacuzzi and hammock, though some felt the pool's size was insufficient for larger groups.
However, the hotel appears to have a few areas that might require improvement. Access to the rooms can be challenging, particularly for those situated up narrow, tall, or spiral staircases, which can be difficult to navigate with luggage. There is also mention of hard mattresses and small bathrooms, with occasional issues such as a broken bathroom door or a shower that wouldn't heat up. A consistent smell of sewage in some rooms and a lack of minibars were noted as possible drawbacks. Despite these minor inconveniences, guests have generally positive impressions of the room space and consider the beds comfortable, albeit needing an extra pillow. While the absence of varied meal options was mentioned, overall, Pousada TOP Mairiporã seems to provide a pleasant experience for those seeking a relaxing stay.
Beds
Pousada TOP Mairiporã offers guests a range of experiences when it comes to their beds. Many visitors find the beds to be great and comfortable, providing a restful night's sleep. The presence of well-functioning air conditioning adds to the overall comfort, particularly at bedtime. However, some guests have noted that the mattresses are on the harder side, which might not suit everyone's preference. Additionally, the pillows are reported to be quite low, and the bedding shows signs of wear. A few guests mentioned that some beds are a bit soft and can make noise with movement. Overall, while there are positives, there is room for improvement in ensuring a consistently comfortable sleeping experience.
Cleanliness
The Pousada TOP Mairiporã consistently impresses guests with its exceptional cleanliness, earning descriptors such as impeccable and very clean. Visitors frequently highlight the wonderful clean and pleasant environment, with a clean, practical, spacious, and beautiful setting that adds to a comfortable stay. Guests appreciate the clean and organized spaces and are happy with the cleanliness across the entire property, from rooms to common areas. Despite being a simple place, the cleanliness does not compromise the experience. The attentive staff contributes positively, offering friendly service that complements the overall upkeep. While the towels are particularly noted for their cleanliness, there is a remark regarding a wet bathroom upon arrival, indicating a rare oversight in an otherwise tidy and hygienic setting. Although room service is a desired addition, the cleanliness and service continue to make a favorable impression on visitors.
Staff
The staff at Pousada TOP Mairiporã is consistently praised for their exceptional service and attention to detail. Guests frequently mention the friendliness and politeness of the team, highlighting their willingness to assist with any issues that arise during the stay. Several reviews commend specific staff members for their helpfulness, including Zeinab, Ana, Val, and Vânia, whose attentive and friendly nature left a lasting impression. The reception personnel are described as super attentive and always smiling, creating a warm and welcoming atmosphere for visitors. Employees are noted for their respectability and ease of negotiation, ensuring a seamless guest experience. Whether it’s promptly relocating guests to more convenient rooms or providing assistance at any time of the day, the staff at Pousada TOP Mairiporã has earned a reputation for fantastic service, making guests feel comfortable and well-cared for throughout their stay.
Pool
Visitors to Pousada TOP Mairiporã have shared mixed reviews about the hotel's pool. Despite being small and sometimes failing to accommodate many guests comfortably, the children's pool is noted for being clean and operational. The pool area benefits from the presence of a hot tub, providing an enjoyable amenity for guests. Although cleanliness was sometimes an issue, especially upon initial arrival, the pool's upkeep improved with an influx of guests. While the water temperature in the main pool depends on the weather, a heated pool option adds to the experience. The quiet atmosphere of the location enhances the overall appeal of the facilities, which are generally well-maintained and clean. However, guests have noted the area's lack of lighting, perhaps limiting its usability after dark.
Yes, Pousada TOP Mairiporã has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Pousada TOP Mairiporã.
Yes, Pousada TOP Mairiporã welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Pousada TOP Mairiporã.