Hôtel Chéribourg
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Summary of reviewsHôtel Chéribourg is celebrated for its exceptional location nestled in a serene natural setting, offering a tranquil retreat near the River aux Cerises marsh and Mount Orford. Its proximity to Magog provides easy access to various attractions, restaurants, shops and beaches, making it an ideal spot for both summer and winter activities like skiing, hiking and cycling. The family-friendly amenities, including playgrounds and recreational facilities, contribute to an enjoyable stay for guests of all ages, enhanced by the hotel's cleanliness and welcoming staff.
The breakfast at Hôtel Chéribourg receives praise for its quality, variety and ample choices, ideal for families. The breakfast buffet, in particular, is noted for its diversity and professional service, despite some guests finding it overpriced for the value offered.
Dinner experiences at the hotel are mixed. Many guests appreciate the good food, particularly the well-prepared bavette and the exceptional service from the waitstaff. However, some found the restaurant too expensive with inconsistencies in food quality and limited menu options. Occasional operational issues, such as restaurant closures and lack of room service, also affect the dining experience.
Rooms at Hôtel Chéribourg are spacious and comfortable, especially suited for families with amenities like large beds, bathtubs and kitchenettes. However, dated décor and maintenance issues, such as damp carpets and broken appliances, have been noted, even though the overall layout and tranquility are positive aspects.
Cleanliness at the hotel is generally acceptable with clean rooms and well-maintained shared spaces like the pool and spa areas. However, some guests pointed out maintenance issues and cleanliness concerns, particularly in the children's playroom.
The staff is predominantly praised for their friendliness, professionalism and attentiveness, although some inconsistencies in service and occasional rudeness were reported. Reception services are generally well-regarded, adding positively to the guest experience.
Hôtel Chéribourg provides free wifi, appreciated by many guests for its reliability, though some faced occasional disruptions and limitations in certain areas.
The spa facilities receive mixed feedback; while indoor and outdoor options are valued, maintenance concerns like broken spa jets and dirty water are issues. Similarly, the gym requires updates, as equipment is often broken and outdated.
The pools are a positive aspect, especially for families with both indoor and outdoor options being nicely heated. However, maintenance issues and cleanliness concerns occasionally detract from the experience.
Tennis facilities are also mixed with some guests noting maintenance needs and others appreciating the well-kept grounds and variety of activities available for families.
Overall, Hôtel Chéribourg offers a commendable experience primarily due to its exceptional location, family-friendly amenities and welcoming staff, though there is room for improvement in dining, room maintenance and recreational facilities.
Categories
The breakfast at Hôtel Chéribourg receives praise for its quality, variety and ample choices, ideal for families. The breakfast buffet, in particular, is noted for its diversity and professional service, despite some guests finding it overpriced for the value offered.
Dinner experiences at the hotel are mixed. Many guests appreciate the good food, particularly the well-prepared bavette and the exceptional service from the waitstaff. However, some found the restaurant too expensive with inconsistencies in food quality and limited menu options. Occasional operational issues, such as restaurant closures and lack of room service, also affect the dining experience.
Rooms at Hôtel Chéribourg are spacious and comfortable, especially suited for families with amenities like large beds, bathtubs and kitchenettes. However, dated décor and maintenance issues, such as damp carpets and broken appliances, have been noted, even though the overall layout and tranquility are positive aspects.
Cleanliness at the hotel is generally acceptable with clean rooms and well-maintained shared spaces like the pool and spa areas. However, some guests pointed out maintenance issues and cleanliness concerns, particularly in the children's playroom.
The staff is predominantly praised for their friendliness, professionalism and attentiveness, although some inconsistencies in service and occasional rudeness were reported. Reception services are generally well-regarded, adding positively to the guest experience.
Hôtel Chéribourg provides free wifi, appreciated by many guests for its reliability, though some faced occasional disruptions and limitations in certain areas.
The spa facilities receive mixed feedback; while indoor and outdoor options are valued, maintenance concerns like broken spa jets and dirty water are issues. Similarly, the gym requires updates, as equipment is often broken and outdated.
The pools are a positive aspect, especially for families with both indoor and outdoor options being nicely heated. However, maintenance issues and cleanliness concerns occasionally detract from the experience.
Tennis facilities are also mixed with some guests noting maintenance needs and others appreciating the well-kept grounds and variety of activities available for families.
Overall, Hôtel Chéribourg offers a commendable experience primarily due to its exceptional location, family-friendly amenities and welcoming staff, though there is room for improvement in dining, room maintenance and recreational facilities.
Hotel near Ski Resorts
Situated close to Mont-Orford National Park, this hotel offers a spa and recreational activities. Its location and amenities make it suitable for guests looking to combine skiing with relaxation.
Family Friendly Hotel
Hôtel Chéribourg excels with dedicated family facilities including a large indoor game room with a play structure, mini-cinema, and arcade games, a seasonal mini-farm, multiple pools, pedal boats, and a playground.
Hotel with Swimming Pool
This hotel features both indoor and outdoor pools, providing options for year-round swimming. It also offers a range of family-friendly amenities, including a games room, mini-cinema, and mini-farm during the summer.
Heated Pool Indoor Pool Outdoor Pool
4-Star Hotel
This hotel is liked for its proximity to Mont Orford Park. It offers heated indoor and outdoor pools. It provides easy access to various attractions in the Magog-Orford region.
Hotel with Outdoor Pool
Hôtel Chéribourg provides a seasonal outdoor pool and an indoor pool. The hotel offers a range of family-friendly amenities and activities, including a mini-farm in the summer and access to Manoir des Sables facilities.
Hotel with Indoor Pool
This hotel provides an indoor pool, hot tub, and sauna, making it suitable for relaxation. It particularly stands out for families due to its dedicated indoor playroom featuring inflatable games, a movie theater, and various table games.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Business Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel with Heated Pool
About Hôtel Chéribourg
License: 044321
Guest Reviews
Location
The proximity to Magog adds convenience with many local attractions, restaurants, shops and beaches just a short drive away. Guests highlight the excellent geographical location, underlining its suitability for both summer and winter activities such as skiing, hiking and cycling. The hotel's strategic position also makes it a great base for exploring nearby lakes and parks.
Family-friendly amenities, including playgrounds and various recreational facilities, contribute to an enjoyable stay for guests of all ages. The hotel's cleanliness, well-maintained facilities and welcoming staff further enhance the overall experience. Whether for a tranquil getaway or an active vacation, Hôtel Chéribourg's location stands out as a prime feature, making it a highly recommended destination.
Breakfast
The breakfast buffet stands out for its diversity and abundant options, frequently described as excellent and very good. The all-you-can-eat buffet is noted for its wide assortment, including items like fruits, muffins, cheeses and typical brunch fare. Several guests also commend the courteous, professional and efficient service provided by the waitstaff.
However, numerous reviews point out that the breakfast is quite expensive with the buffet priced around $20-$22 per person. Some guests feel that the high cost does not reflect the value, mentioning that certain items, such as eggs and coffee, do not always meet expectations. There is a sentiment among some visitors that the breakfast offerings are ordinary and overpriced for what is provided.
Overall, while the breakfast at Hôtel Chéribourg is frequently lauded for its quality and variety, the cost is a common point of contention among guests. Despite this, the hotel's breakfast experience is positively regarded for its service and comprehensive selection.
Dinner
However, there are notable areas that detract from the dining experience. A number of guests found the restaurant to be too expensive, particularly for lunch options. The quality and taste of some dishes were reported as ordinary with specific criticisms of overcooked lunches, overcooked steaks and an inedible bistro meal. The limited menu and lack of vegetarian or vegan options were also disappointing for some visitors.
Operational issues further complicated dining with the restaurant being closed on certain days or not open at all during some stays, likely due to staffing shortages and COVID-19 implications. Guests also noted the lack of room service and found the dining choices to be too fancy and thus less suitable for families. Some also remarked on the need for renovation and updates to the establishment.
In summary, while there are standout moments of culinary delight and exemplary service at Hôtel Chéribourg, inconsistencies in food quality, high prices, limited menu options and operational issues have led to a varied dining experience for guests.
Rooms
However, the charm of spaciousness and comfort is often marred by dated décor and maintenance issues. While some visitors found cleanliness impeccable, others encountered less desirable conditions, such as damp carpets, musty smells and worn-out furnishings. Maintenance concerns like defective bathroom doors, broken appliances and unpleasant odors were frequently noted. Despite the need for renovations, the overall layout and the presence of various amenities like pools and play areas for children are positive aspects.
In summary, Hôtel Chéribourg provides spacious, comfortable rooms ideal for family stays, though it could benefit from infrastructural updates and more consistent cleanliness.
Beds
However, there's a notable inconsistency in the quality of the beds. Several guests encountered issues such as dirty or musty bed linens and extremely soft mattresses that led to discomfort. Softer beds seem to be a recurring theme and while some found them cozy, others considered them too soft to the point of being saggy or hammock-like. There were also complaints about uncomfortable sofa beds with some even being broken or unusable, leading to a poor sleeping experience.
The room configurations could also be problematic with some guests mentioning issues like receiving fewer beds than expected or beds too small to comfortably accommodate their party. Overall, while many have enjoyed a restful sleep, the variability in bed quality and cleanliness can significantly impact one's stay at Hôtel Chéribourg.
Cleanliness
However, a number of critical observations were also made. Some guests experienced rooms that were not cleaned during their stays and noted issues like mold, rusty and cracked sinks, dusty heating units and dirty carpets. The children's playroom, in particular, was often cited as an area needing better maintenance, being described as unclean with a wet carpet and unpleasant odors.
Other criticisms included minor yet notable details such as stained bathroom towels, dirty swimming pools and the need for more frequent trash bin changes. Some rooms presented specific issues like dusty carpets, broken bathroom fixtures and a general musty smell.
In summary, while Hôtel Chéribourg does maintain a generally acceptable level of cleanliness in various areas, it is evident that there are inconsistencies and several areas requiring significant improvement and better regular maintenance.
Staff
However, there were mentions of some inconsistencies in service. A few guests found the front desk staff dismissive and unapproachable at times. Instances of staff being perceived as rude and unwelcoming were noted with some reports of unhelpful attitudes. Despite these occasional unfavorable remarks, the overall experience with the staff was positive with many guests appreciating their friendliness and kind demeanor.
Reception services were generally praised with staff often going the extra mile for guests, such as offering free drinks while waiting for rooms. The restaurant staff also received commendations for their impeccable service. A few operational issues, like staff shortages, were mentioned but did not overshadow the otherwise positive interactions described by many guests.
In summary, while there were a few areas for improvement, the majority of guest reviews reflect a high level of satisfaction with the friendly and professional staff at Hôtel Chéribourg.
Wi-Fi
Spa
However, multiple reviews expressed concerns about various issues with the spa amenities. Recurring problems included broken or non-functional spa jets and instances where the spa water had an unusual tint or appeared dirty. Some guests found the spa to be small and in need of significant maintenance, while others mentioned that the outdoor hot tub was very small and lacked sufficient water. Additionally, there were reports of both indoor and outdoor spas being closed or not working during some stays.
Overall, while the spa at Hôtel Chéribourg has potential and is appreciated by many guests, it seems that it could benefit from more consistent upkeep and repairs to fully meet guest expectations.
Gym
Pool
Tennis
Parking
The hotel is conveniently located near popular tourist attractions, including the provincial parc, making it a great choice for those exploring the area. Guests also appreciated the equipped kitchen and kid-friendly activities, adding to the family's enjoyment during their stay.
However, parking can become congested during peak times and occasionally, parking options may be limited or far from the rooms. Winter travelers should be aware that paths and parking lots may not always be cleared of snow, posing additional challenges.
Overall, Hôtel Chéribourg makes an effort to ensure well-organized and free parking for its guests while providing a strategic location close to key attractions. Despite some limitations, many found the parking facilities adequate for their needs.
Family
The establishment has received high marks for creating a family-oriented atmosphere, making it suitable for family reunions, vacations or a simple family getaway. Positive reviews highlight that the children especially enjoyed the entertainment options available, such as games and the indoor play area, which keeps them engaged and happy. While the hotel appears to have some occasional noise issues and a few worn-out toys, the overall experience is overwhelmingly positive.
Additionally, the hotel’s amenities cater well to adults with activities like ping pong and billiards that can be enjoyed while the children play. The proximity to Mount Orford and local restaurants also adds to its appeal as a versatile family-friendly lodging option. Families feel welcomed and appreciated at Hôtel Chéribourg, often expressing their intention to return for future visits due to the superb service and the joy it brings to their children.
In summary, Hôtel Chéribourg offers an exceptional experience for families with children, providing a diverse range of activities and amenities that make it perfect for a family-oriented holiday.
Golf
Ski
4 Star
While the hotel's amenities justify its rating, some guests argue that the overall experience aligns more closely with that of a three-star hotel rather than four. There are mentions of beautiful hotel facilities, but concerns about dated rooms and a lack of renovation suggest that some aspects need updating to meet four-star expectations.
Despite mixed reviews on the star rating, the hotel provides a competent service and soundproofing that contributes positively to the overall stay. It strikes a balance between value and basic comfort, though upgrades in certain areas would enhance the guest experience further.
Business
Heated Pool
Outdoor Pool
Indoor Pool
However, there are some mixed feedback regarding the pool's condition and accessibility. Some guests note that the indoor pool surroundings appear rusty and in need of renovation and accessing the pool can be difficult. There are also mentions of out-of-date facilities and fluctuations in water temperature.
Despite these drawbacks, the indoor pool remains a key amenity at Hôtel Chéribourg, especially valued by families with children who enjoy both the swimming and play areas.
Honeymoon
Romantic
Yes, Hôtel Chéribourg has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Hôtel Chéribourg.
No, Hôtel Chéribourg doesn't allow dogs.
No, parking facilities aren't available at Hôtel Chéribourg.
Yes, Hôtel Chéribourg has a gym.
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