5-Star HotelThis resort offers a luxurious experience with its expansive gardens, traditional architecture, and comprehensive spa facilities. It provides a serene escape with a focus on relaxation and rejuvenation.
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Summary of reviews related to the '5 Star' categoryMustika Yogyakarta Resort and Spa struggles to meet the expectations typically associated with Sheraton's five-star rating. The entrance of the hotel is striking and gives a promising first impression, but the reality falls short when compared to the standards of other high-end hotels. The facilities offered, while reasonably priced, align more closely with a three-star experience rather than a luxurious one.
Travelers find notable discrepancies in the hotel's hygiene and maintenance, indicating a need for significant care and improvement. Guests mention unsatisfactory noise insulation and a location far from the town center. This isolation is exacerbated by the absence of a shuttle service, despite the hotel possessing vehicles.
Ultimately, the experience lacks alignment with the anticipated Sheraton brand standards, raising concerns about the representation of the international chain in this setting.
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