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Summary of reviewsBaymont by Wyndham Madison Heights Detroit Area enjoys a strategically favorable location with easy access to major highways like I-75 and a variety of restaurants, making it convenient for travelers. The hotel's breakfast offerings are generally well-received for their variety and freshness, although some guests noted the need for more options and critiqued the bagged breakfast introduced during the pandemic.
The rooms receive mixed reviews; while many guests appreciate their cleanliness, spaciousness and comfortable beds, others have reported issues like cigarette smoke smells, old carpets and maintenance problems. Cleanliness is highlighted positively with comfortable beds and clean linens, but there are mentions of areas requiring more attention and renovation.
The staff is consistently praised for their friendliness and helpfulness with specific staff members like Laura and manager Robert receiving special accolades. Despite some isolated incidents of poor service, the overall impression is of a dedicated and welcoming team.
The outdoor pool and jacuzzis are highlighted positively, though many guests noted the pool was often closed without prior notice. The beds are frequently described as very comfortable, contributing significantly to a satisfactory stay. Despite some criticisms, the hotel offers a generally positive experience, particularly in terms of location, staff and comfort. Show more
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Categories
Cheap Hotel
This second Baymont property offers the brand's standard value proposition. It typically provides free breakfast and free WiFi, focusing on comfortable stays with essential amenities at a budget rate.
Hotel with Outdoor Pool
This hotel offers a seasonal outdoor heated pool, which enhances comfort for guests, especially during cooler periods of the swimming season. It is highlighted for budget-friendly comfort.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
3-Star Hotel
Room Types
King Room - Non-SmokingFeaturing cable TV and a fridge, this room also offers tea and coffee-making facilities.
Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
King Suite with Spa Bath and Sofa BedThis spacious suite features a flat-screen TV, a microwave and a refrigerator.
Please note that the room rate is based on 4 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Double Room with Two Double Beds - Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit offers 2 beds.
Queen Room with Two Queen Beds - Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit offers 2 beds.
King Room - Mobility Access/Non-SmokingOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible triple room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 1 bed.
King Room - Mobility Access/Non-SmokingThe triple room features a private entrance, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This wheelchair accessible triple room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Double Room with Two Double Beds - Mobility Access/Non-SmokingProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible quadruple room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.
Guest Reviews
7.2
Good
Location
Baymont by Wyndham Madison Heights Detroit Area boasts a highly favorable location according to guest reviews. Positioned conveniently close to the interstate and I-75, it offers easy accessibility to and from major highways. Guests appreciate that the hotel is situated near a variety of restaurants and is close to areas such as Royal Oak. The hotel's proximity to several key points ensures that everything needed is within reach. The ease of access and overall convenience of the location make it an attractive choice for travelers.
Breakfast
Baymont by Wyndham Madison Heights Detroit Area offers a breakfast experience that generally receives commendations from guests. Many highlight the breakfast as good or delicious with multiple positive mentions of a nice setup and a good selection available. Some reviews specifically note a great variety of choices, including proteins and quality condiments, which adds to the overall satisfaction. Guests often describe the breakfast as fresh and a wonderful way to start the day with some even finding it surprisingly nice.
However, there are a few contrasting opinions. Some guests found the breakfast to be average or poor with comments about plain food and a need for more options like potatoes and oatmeal. The COVID-19 pandemic led to the introduction of a bagged breakfast, which received mixed reviews; some found it acceptable but lacking, while others were disappointed with the prepackaged items.
In summary, Baymont by Wyndham’s breakfast offerings are generally well-received with high points for variety and freshness, though some adjustments during the pandemic have drawn a few critiques.
Rooms
The rooms at Baymont by Wyndham Madison Heights Detroit Area offer a mixed experience according to guest reviews. On the positive side, many visitors noted that the rooms were clean, spacious and comfortable. The beds were often described as super comfy and the pillows were deemed to be of a good size. Several guests appreciated the clean beds and decent bathroom setup and the jacuzzi tub was highlighted as a standout feature. Furthermore, the rooms were noted for their cozy atmosphere and convenient amenities like easy parking and good breakfast.
However, there were some negative aspects reported by other guests. Issues such as cigarette smoke smells, dirty conditions, old carpets and water damage in bathrooms were mentioned. Some guests also experienced problems with the room keys and faulty bathroom fixtures, which added to their frustration. Despite these drawbacks, the overall sentiment suggests that when the rooms are maintained well, they provide a comfortable and satisfactory stay.
Beds
The reviews of the beds at Baymont by Wyndham Madison Heights Detroit Area are generally positive. Guests often mentioned that the beds were comfortable with some even describing the mattresses as the most comfortable they have ever experienced. The cleanliness of the beds was frequently highlighted. However, there were a few mixed opinions with some guests finding the beds a bit too firm or suggesting that new mattresses might be needed. Overall, comfort seems to be a standout feature for many staying at this hotel.
Cleanliness
Baymont by Wyndham Madison Heights Detroit Area offers a mixed experience with cleanliness. Guests generally highlight the clean and comfortable rooms, noting the clean linens and well-maintained interiors. Efforts by the efficient front desk staff and the hotel's pleasant environment contribute positively to the overall experience. Some guests mention very clean spaces and a safe, clean environment.
However, there are areas needing attention and renovation, such as old carpets and stained furniture. Specific issues like a leaking shower head and a filthy floor outside the elevator detract from the experience. Guests have also pointed out that their rooms weren't thoroughly cleaned on occasion and the hallway cleanliness varied between stays. The main bathroom in the lobby and certain exterior areas were reported as needing cleaning attention.
Despite the need for upgrades and occasional lapses in cleanliness, the hotel’s rooms, particularly the mattresses and washrooms, were often praised for their comfort and cleanliness.
Staff
The staff at Baymont by Wyndham Madison Heights Detroit Area receives consistent praise for their friendliness and helpfulness. Many guests note that the front desk personnel are particularly efficient and kind, ensuring a smooth check-in experience. Laura at the front desk has been highlighted as especially pleasant and helpful, while the manager, Robert, stands out for his gentle demeanor and warm smile. Despite a few isolated instances of poor customer service and interruptions, the overall impression is that of a wonderful team dedicated to making guests feel welcome and attended to.
Pool
The Baymont by Wyndham Madison Heights Detroit Area offers various amenities, including rooms equipped with hot tubs that guests found to be spacious and enjoyable. Reviewers particularly appreciated the well-functioning jacuzzis, describing them as amazing and great. Despite positive remarks about the outdoor pool's quality, guests consistently reported that it was closed during their stays, regardless of the season and noted the lack of prior notice on the hotel's website.
Yes, Baymont by Wyndham Madison Heights Detroit Area has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Baymont by Wyndham Madison Heights Detroit Area.
No, Baymont by Wyndham Madison Heights Detroit Area doesn't allow dogs.
No, parking facilities aren't available at Baymont by Wyndham Madison Heights Detroit Area.
Yes, Baymont by Wyndham Madison Heights Detroit Area has a gym.