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Summary of reviewsBest Western Inn & Suites of Macon receives considerable praise for its convenient and practical location. Situated close to major highways and an abundance of dining and shopping options, the hotel is a convenient stop for travelers. The balance of easy access and a quiet, clean environment, along with pet-friendly policies and helpful staff, makes this hotel a favored choice for many. Additionally, the ease of parking directly outside rooms adds to its allure, particularly for those on long trips.
Guests frequently commend the cleanliness and comfort of the guest rooms, noting them to be spacious, well-presented and quiet. Comfortable beds and modern amenities contribute to a restful atmosphere and the hotel grounds are well-maintained. While many reviews are overwhelmingly positive, there are occasional mentions of musty smells or sightings of roaches. Nevertheless, the value for the price remains evident.
The complimentary breakfast receives mixed reviews. Many guests appreciate the variety and quality of the offerings, including hot items like eggs, sausage and biscuits. However, some have reported inconsistencies, such as empty stations and minimal selections, which indicate room for improvement.
The hotel staff stand out for their friendliness and accommodating nature. Numerous reviews highlight the exceptional customer service provided by the front desk team and the amiable employees overseeing breakfast. While there are occasional criticisms, the general consensus is of a professional team committed to enhancing the guest experience.
The pool facilities, including a heated indoor pool and jacuzzi, add to the hotel's appeal. Though some guests encountered cleanliness issues and closures attributed to COVID-19 restrictions, many enjoyed the relaxing qualities of these amenities after long drives.
Parking is generally satisfactory with ample spots often available right outside rooms. However, there are occasional concerns about tight spaces and isolated security issues. Acknowledging these points, the overall accessibility to both rooms and parking is frequently praised.
For those traveling with pets, the hotel excels in providing a pet-friendly environment. Clean rooms, good outdoor spaces for walks and friendly front desk service make it a pleasant experience for pet owners. Despite one mention of a subpar pet-friendly room, the hotel's efforts to accommodate furry friends are well-regarded.
In summary, Best Western Inn & Suites of Macon is highly valued for its strategic location, cleanliness, comfortable accommodations and commendable staff service, providing a practical and pleasant stay for travelers. Show more
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Categories
Family Friendly Hotel
Best Western Inn & Suites offers family-friendly amenities such as a pool and complimentary breakfast. The comfortable rooms and convenient location make it a practical choice for travelers.
Dog Friendly Hotel
This hotel is part of the Best Western chain, which is often pet-friendly. It offers comfortable accommodations and amenities suitable for guests traveling with pets.
Business Hotel
The hotel provides a business center and free WiFi. It's a good option for business travelers looking for essential amenities and a comfortable stay.
Hotel with Parking
Guests benefit from free parking, including dedicated handicapped parking spaces. The availability of self-parking ensures ease of access for all guests.
3-Star Hotel
This hotel features comfortable rooms and a range of amenities. It offers a complimentary breakfast, a fitness center, and an outdoor pool, providing good value for travelers.
Hotel with Indoor Pool
This hotel features an indoor heated pool and a hot tub, equipped with a pool lift for accessibility. However, the pool is currently closed due to renovations.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis room features a coffee machine, microwave, refrigerator, hairdryer, and free WiFi.
Queen Room with Two Queen Beds and Roll-In Shower- Mobility Access/Non-SmokingThis room features a microwave, refrigerator, coffee machine, hairdryer, and free WiFi. The accessible bathroom has a roll-in shower.
King Room - Non SmokingThis smoking room offers a microwave, refrigerator, and free WiFi.
Please note this room is located on the 2nd level.
Queen Room with Two Queen Beds - Pet Friendly/Non-SmokingThis room offers a microwave, refrigerator, coffee machine, hairdryer, and free WiFi. Pet allowed upon request.
Queen Suite with Two Queen Beds - Non-SmokingThis suite is offers a microwave, refrigerator, and free WiFi.
Queen Room with Two Queen Beds and Bath Tub- Mobility Access/Non-SmokingThis room features a microwave, refrigerator, coffee machine, hairdryer, and free WiFi.
King Suite - Non-SmokingThis room offers a microwave, refrigerator, and free WiFi.
Please note this room is located on the 2nd level.
Queen Room with Two Queen Beds and Bath Tub - Disability Access/Non-Smoking /Pet-FriendllyThis room offers handicap-accessible amenities, including a private bathroom with an adapted bath, raised toilet and safety grab bars. Pet allowed upon request.
King Suite with Jetted TubThe suite offers a tea and coffee maker and sea views.
Guest Reviews
7.3
Good
Location
Best Western Inn & Suites of Macon offers an enviable location that guests consistently appreciate. Nestled conveniently close to the interstate, it provides easy on and off access to major highways, which is particularly beneficial for those on long trips or heading towards destinations like Florida or Sugar Mountain, NC. Its proximity to a range of dining and shopping options, including many restaurants, fast food outlets and even a Walmart, adds to its allure, making it a practical stop for travelers who value convenience.
Many reviews highlight how the location strikes a perfect balance by being close to the expressway yet maintaining a quiet and clean environment. The pet-friendly policy and presence of friendly, helpful staff further enhance the overall experience. Guests also noted the ease of parking, often right outside their doors, which adds to the convenience factor.
Cleanliness is another prominent feature that attracts positive remarks, along with the comfortable amenities like a heated pool and jacuzzi. Moreover, the hotel provides easy freeway access, making it a strategic resting place before resuming one’s journey.
In summary, the Best Western Inn & Suites of Macon stands out for its well-thought-out location, which includes excellent highway access, proximity to essential services and an overall comfortable, clean and welcoming atmosphere.
Breakfast
Guests at the Best Western Inn & Suites of Macon have had varied experiences with the hotel's breakfast offerings. Many appreciated the wide selection and highlighted the presence of hot items like eggs, sausage, biscuits and gravy, as well as staples like fruit, yogurt and cereals. Some found the breakfast to be outstanding with real eggs and friendly, efficient staff enhancing the experience. Positive remarks were made about the well-stocked continental breakfast and the cleanliness of the breakfast area.
However, a number of guests were disappointed with their breakfast experiences, citing issues such as empty topping stations, minimal selections and the lack of certain items like yogurt and hard-boiled eggs. Some noted that the breakfast was basic or poor with complaints about cold coffee and packaged pastries. Others mentioned that the grab-and-go options were insufficient and that the breakfast area was occasionally closed for seating. Despite these criticisms, those who had positive experiences with the breakfast seemed to appreciate the variety and quality when it was available.
Rooms
The Best Western Inn & Suites of Macon boasts a consistently positive reputation for its guest rooms, which are frequently described as clean, spacious and comfortable. Many reviewers highlighted the cleanliness of the rooms, noting that they were spotless and well-presented. Guests appreciated the modern layouts and the thoughtful amenities provided.
Comfort is a significant selling point with numerous guests commenting on the comfortable beds and the quiet, restful atmosphere of the rooms. The spaciousness of the rooms was frequently mentioned with some guests pleasantly surprised by the larger-than-expected size, which contributed to a relaxing stay.
Moreover, the hotel grounds are noted to be well-kept, adding to the overall positive experience. The location also garnered praise with easy access to stores, gas stations and the broader area, making it convenient for travelers.
While the majority of comments were favorable, there were a few isolated mentions of musty smells upon arrival and sightings of roaches, suggesting room for improvement in some aspects. Nonetheless, for the most part, guests found the rooms to be very nice, clean and comfortable, providing good value for the price.
Beds
The guest reviews for the beds at Best Western Inn & Suites of Macon generally reveal a positive experience. Many travelers found the beds to be comfortable with comments highlighting that the beds were comfy, very comfortable and even super comfortable. The firmness of the mattresses was appreciated by some and cleanliness was also a repeated positive aspect noted in several reviews. Guests also mentioned that the combination of comfortable beds and pillows contributed to a good night's sleep. Additionally, the presence of a clean and nice heated pool and jacuzzi was a pleasant bonus for visitors. However, a few guests encountered issues, including one mentioning a damp bed and another finding the bed excessively firm. Overall, the feedback emphasizes the comfortable and clean conditions of the rooms and beds at this hotel.
Cleanliness
Nestled conveniently close to the expressway, Best Western Inn & Suites of Macon consistently impresses with its cleanliness and comfort. Frequent guests confirm that the hotel maintains high standards yearly with rooms described as very clean and the facility well-kept. Visitors often appreciate the quiet surroundings and comfortable beds, contributing to restful stays.
The hotel staff earns praise for their friendliness and professionalism, enhancing the welcoming atmosphere. Modern amenities, including a heated indoor pool and jacuzzi, add to the appeal, making it a hit especially with families. Additionally, details like the excellent pillows often stand out in reviews.
While some rooms have shown issues, such as occasional stale smoke odors or outdated decor, these instances appear to be outliers compared to the general consensus. The overall feedback highlights the hotel's commendable efforts in cleanliness and maintenance, ensuring a pleasant experience for most guests.
Staff
The staff at Best Western Inn & Suites of Macon consistently receive high praise from guests for their friendliness and professional service. Guests frequently commend the accommodating nature of the staff, noting their willingness to go the extra mile, such as providing early check-in and securing convenient ground floor rooms for those with mobility issues. The front desk team, in particular, stands out for their exceptional customer service with several mentions of individuals being welcoming, kind and helpful. Hospitality extends beyond the front desk; guests also acknowledge the amiable and accommodating individuals in charge of breakfast. Despite a few criticisms regarding the flexibility of certain staff members and the diligence of the night shift, the overall consensus highlights a friendly and professional team committed to providing a pleasant experience for their guests.
Pool
The pool facilities at Best Western Inn & Suites of Macon garnered mixed reviews from guests. On the bright side, the indoor pool and hot tub were frequently praised for their convenience and relaxing qualities with some highlighting their enjoyment, especially after long drives. The heated indoor pool and enclosed pool area also received positive mentions, adding to the appeal. However, there were several reports of the pool being closed, often attributed to COVID-19 restrictions, which led to disappointment. Additionally, cleanliness issues were noted intermittently with some guests describing the pool and hot tub as dirty. Despite these occasional setbacks, many guests found the pool area and amenities provided a nice experience overall.
Parking
The Best Western Inn & Suites of Macon generally receives positive feedback about its parking facilities. Guests often find plenty of parking available with many appreciating the ease of parking directly outside their rooms, especially on the ground floor. The area around the parking lot is noted for its quietness, contributing to a peaceful stay. Some visitors, however, have voiced concerns about the tightness of the parking spaces and occasional issues leading to a lack of parking. Additionally, there have been instances where guests felt uneasy, prompting them to fully unpack their vehicles to avoid break-ins. Despite these sporadic concerns, overall accessibility to both rooms and parking is frequently highlighted as a strong point.
Dog Friendly
'Best Western Inn & Suites of Macon' is well-regarded for its pet-friendly accommodations, making it a convenient choice for travelers with pets. The clean rooms and good outdoor space facilitate easy walks for dogs, enhancing the stay for both pets and their owners. Guests appreciate the information readily available from the friendly front desk staff, which ensures a smooth check-in process. The effort put into making the rooms pet friendly is notable, providing a comfortable experience for pets. The dog-friendly downstairs queen rooms, in particular, are highlighted as a great option for those traveling with dogs. Although one mention of a terrible pet-friendly room was noted, the overall consensus is that the hotel successfully caters to the needs of guests with their new fur babies.
Yes, Best Western Inn & Suites of Macon has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Best Western Inn & Suites of Macon.
Yes, Best Western Inn & Suites of Macon welcomes dogs.
Yes, parking facilities are available at Best Western Inn & Suites of Macon.
Yes, Best Western Inn & Suites of Macon has a gym.