Ibis Mackay
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Summary of reviewsIbis Mackay is highly regarded for its convenient location adjacent to Mackay Airport, making it exceptionally suitable for business travelers, flight stopovers and early or late flights. The hotel's 24/7 reception, onsite restaurant and bar add to its convenience, allowing guests easy access to dining without venturing far. Clean, comfortable rooms, though sometimes considered small for extended stays, provide a restful night's sleep and are well-maintained, quiet and modern with essential amenities like tea and coffee making facilities.
The breakfast service, although mixed, wins praise for its variety and quality, despite occasional issues with early replenishment and coffee quality. Dinner receives largely positive feedback with compliments on the food's taste and the dining atmosphere, though there are mentions of high prices and slow service at times.
Cleanliness is a standout feature at Ibis Mackay with both rooms and communal areas described as spotless and comfortable. Guests appreciate the modern and minimalist décor, enhancing their overall experience. The friendly, helpful staff receive consistent praise for their professionalism and accommodating nature, contributing significantly to the hotel's welcoming atmosphere.
While the Wi-Fi has mixed reviews with some noting its reliability and others struggling with connectivity, the gym offers basic facilities but could benefit from better maintenance. Parking is generally appreciated for being free and secure, although some guests suggest improved organization.
The beds at Ibis Mackay are frequently highlighted for their incredible comfort, ensuring a restful sleep, despite occasional remarks on softness levels. Overall, the hotel's amenities, soundproof rooms and practical features make it a top choice for both business and leisure travelers, reinforcing its strong four-star rating. Adjustments to minor issues with Wi-Fi, breakfast replenishment and gym maintenance could further enhance the guest experience.
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The breakfast service, although mixed, wins praise for its variety and quality, despite occasional issues with early replenishment and coffee quality. Dinner receives largely positive feedback with compliments on the food's taste and the dining atmosphere, though there are mentions of high prices and slow service at times.
Cleanliness is a standout feature at Ibis Mackay with both rooms and communal areas described as spotless and comfortable. Guests appreciate the modern and minimalist décor, enhancing their overall experience. The friendly, helpful staff receive consistent praise for their professionalism and accommodating nature, contributing significantly to the hotel's welcoming atmosphere.
While the Wi-Fi has mixed reviews with some noting its reliability and others struggling with connectivity, the gym offers basic facilities but could benefit from better maintenance. Parking is generally appreciated for being free and secure, although some guests suggest improved organization.
The beds at Ibis Mackay are frequently highlighted for their incredible comfort, ensuring a restful sleep, despite occasional remarks on softness levels. Overall, the hotel's amenities, soundproof rooms and practical features make it a top choice for both business and leisure travelers, reinforcing its strong four-star rating. Adjustments to minor issues with Wi-Fi, breakfast replenishment and gym maintenance could further enhance the guest experience.
Hotel with Swimming Pool
This hotel is popular among guests and features an outdoor pool. Its convenient location near Illawong Beach and complimentary amenities like WiFi and parking add to its appeal.
Heated Pool Outdoor Pool
Accessible Hotel
Ibis Mackay offers accessible rooms with a spacious layout, wider doorways, and grab bars in key areas. Adapted bathrooms feature roll-in showers, raised WCs with grab bars, and lower washbasins. All common areas are wheelchair accessible, including a ramp entrance, public restrooms, and a gym. The hotel also provides accessible parking and Braille signage.
4-Star Hotel
Offers comfortable and convenient accommodations, located close to the airport and a short drive from the CBD. It includes amenities like Sweet Beds, complimentary WiFi, a gym, and a modern Tavern.
Hotel with Outdoor Pool
This hotel features a heated outdoor pool.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Nestled conveniently right next to Mackay Airport, Ibis Mackay is the epitome of smart travel accommodations, especially for those with early morning or late-night flights. It's as simple as walking off the plane and straight into the hotel with the airport literally just steps away. This proximity makes it an ideal location for business trips, flight stopovers and easy transportation to and from the rental car agencies.
Guests continually praise its superb location, which allows for seamless check-ins and stress-free departures. The 24/7 reception desk is a significant advantage for those needing to catch a red-eye flight or dealing with unforeseen flight cancellations. The hotel also features an onsite restaurant and bar, providing a handy dining option without the need to travel into town.
While the rooms are noted to be clean and comfortable, they might be a bit small for some. However, the high quality of service, coupled with friendly, helpful staff, makes for a pleasant stay. Facilities like comfortable beds, a nice pool and well-maintained lounges contribute to guests' overall satisfaction.
In summary, Ibis Mackay offers a blend of convenience, comfort and excellent service, making it an excellent choice for travelers looking to stay close to Mackay Airport.
The breakfast experience at Ibis Mackay has received mixed feedback from guests, although many have found positives to highlight. A significant number of guests praised the breakfast for its variety and quality with phrases like "great breakfast buffet," "very generous breakfast," "amazing breakfast," and "delicious breakfast" commonly mentioned. The selection and early availability were also seen as positives, allowing guests leaving early to grab a meal before their journey.
However, consistency appears to be an issue. Some guests noted that the buffet often ran out of items early with selections dwindling by as early as 6:30 am or being nearly depleted by 9 am. This led to comments about the breakfast being "average at best" and "almost all gone." Coffee quality also drew criticism with machines breaking down and no suitable alternatives offered. Specific critiques included a meager offering, lack of friendliness among breakfast staff and occasional issues with food quality and freshness.
Despite some negative experiences, including poor value perceptions and limited options, the breakfast at Ibis Mackay still garnered considerable appreciation from many guests who enjoyed the variety, taste and convenience of the meal.
The dining experience at Ibis Mackay largely receives positive remarks with many highlighting the phenomenal and out-of-this-world quality of the food. Guests appreciated the convenience of having a restaurant and bar on the ground level, serving breakfast, lunch and dinner, as well as 24-hour room service. Reviews frequently mention the delicious and lovely meals, from steaks cooked perfectly to satisfying evening meals.
Staff are often described as accommodating and professional, creating a pleasant dining atmosphere. Some diners praised the late dining options and the ability to enjoy meals both indoors and outdoors at the bar. The restaurant is also noted for its cleanliness, enhancing the overall dining experience.
However, there are mixed reviews as well. Some guests found the food and service to be average or disappointing with particular criticism toward the pizza quality and certain menu limitations. Slow service times for room service and high prices for food and beverages were also common points of critique.
In summary, while the dining experience at Ibis Mackay generally garners positive feedback for its quality and service, there are areas that could benefit from improvement, such as menu variety, pricing and service speed.
Ibis Mackay offers a compact stay with all the essentials. The rooms, although on the smaller side, are well-maintained and spotlessly clean. Guests appreciate the comfortable beds and modern interiors, describing the rooms as functional and tidy. Many found the rooms reasonably sized for a short stay, though some noted the lack of space for extended visits or multiple adults. Key amenities include tea and coffee making facilities and a bar fridge, adding convenience to the compact setup.
While the rooms are traditionally smaller compared to other hotel chains, they are well-appointed and quiet, ensuring a restful night's sleep. The bathrooms are clean, though sometimes considered tiny without ample shelving. Despite occasional mentions of the rooms being cold, the overall comfort and cleanliness stand out. Perfect for short stays, Ibis Mackay provides a modern, comfortable and economical choice with close proximity to the airport adding to its appeal.
Nestled in the heart of Mackay, Ibis Mackay has garnered commendation for its beds, which many guests extol as a highlight of their stay. Numerous reviewers describe the beds as super comfy, incredibly comfortable and even some of the best they have ever slept on. Phrases like very comfortable bed and fabulously comfortable beds spring up frequently, painting a picture of plush comfort awaiting visitors.
Guests reveal that the hotel maintains a consistent level of coziness with mentions of comfortable and clean rooms complementing the praise for the bedding. Several comments highlight the buttoned bed frames and soft mattresses, contributing to an overall sense of ease and relaxation.
Despite the overwhelmingly positive feedback, a few guests have encountered less than ideal experiences, noting occasional comments on the beds being too soft or lumpy. However, these remarks are in the minority compared to the plethora of positive statements about the incredible comfort and satisfaction provided by the beds at Ibis Mackay.
For travelers seeking a restful night's sleep, Ibis Mackay's beds seem to promise a delightful and comfortable retreat, evidenced by the recurring theme of super comfy and extremely comfortable feedback from satisfied guests.
Ibis Mackay has garnered positive feedback for its high standards of cleanliness and comfort. Visitors consistently highlight the rooms as being very clean, tidy and well-maintained, complemented by a minimalist yet stylish décor. The hotel is praised for its organized, modern rooms that offer a fresh and comfortable stay, often described as super clean and comfortable. Bathrooms and communal areas like the foyers are also noted for their cleanliness.
Guests appreciate the helpful and friendly staff, which further enhances the overall positive experience. The property's proximity to the airport is a significant advantage, adding to its convenience and value for money. Despite a few mentions of inconsistent cleaning practices and occasional oversight such as dirty carpets and moldy grout, the general consensus is that the hotel maintains a high level of cleanliness throughout.
The clean, quiet and comfortable atmosphere, along with efficient and accommodating cleaning staff, makes Ibis Mackay a reliable choice for travelers seeking a hygienic and restful experience.
The staff at Ibis Mackay consistently receive high praise for their friendliness and helpful nature. Whether dealing with everyday requests or small emergencies, guests highlight the team's exceptional and accommodating service. Many guests appreciated the welcoming atmosphere set by the front desk staff, often describing them as bright, bubbly and professional. Specific mentions of staff members like Lillian, Savannah and Chef Terry suggest an engaged and personable team.
Despite a few comments on disorganization and the need for additional training, the overwhelming impression is one of a dedicated and competent workforce. The staff is not only friendly but also efficient and approachable, contributing significantly to the positive guest experience. Overall, the team's welcoming demeanor and professional attitude make the Ibis Mackay a pleasant place to stay.
Guests at Ibis Mackay have had mixed experiences with the hotel's Wi-Fi service. Some reviews highlight that the Wi-Fi was speedy and good, providing a reliable connection. The hotel offers free Wi-Fi, which is appreciated by guests. However, several guests faced challenges, reporting that the Wi-Fi often didn't work, kept dropping off, or was difficult to connect to. Issues with the Wi-Fi system and the need for a Wi-Fi code were also mentioned. While there were positive remarks about the internet service, there is a clear indication that improvements and consistent reliability are needed for a more seamless experience.
The gym at Ibis Mackay has been described as a convenient amenity for guests, although it receives mixed reviews regarding its quality. Many noted its small size and some pointed out that the equipment appears outdated. A few guests mentioned that the gym could benefit from improvements and better maintenance, particularly in terms of cleanliness. While it may not cater extensively to fitness enthusiasts looking for a fully-equipped facility, it does offer a basic workout area for those seeking a handy option to maintain their fitness routine during their stay.
The guest reviews for Ibis Mackay about parking generally highlight both positive and negative aspects. The majority of comments point out that the parking is free, easily accessible and located conveniently close to the airport. Guests appreciate that the car park is secure, safe and there are plenty of spaces available. On the downside, some found the parking situation confusing or described it as a nightmare, indicating room for improvement in terms of clarity and organization. Despite these issues, the convenience of having onsite parking remains a significant benefit for many travelers.
Situated in a prime location that's ideal for business travelers, Ibis Mackay consistently impresses with its modern amenities and sleek interiors. Guests highlight the compact yet well-equipped rooms, which are noted for their cleanliness and efficiency. The hotel’s soundproofing stands out, ensuring a quiet stay without disruption from external noise, even from nearby planes.
The property is praised for its flexibility in room pricing, enabling a range of affordable options. While there have been minor issues with the card readers for accessing new rooms, these do not detract from the overall positive experience.
The hotel exceeds expectations with high-quality accommodations and is regarded as one of the best in the region. Offering ample lighting, numerous power points and good shower facilities, it meets the needs of both short and extended stays. The consistent quality and thoughtful details affirm its valuable four-star rating, making it a top choice for those visiting Mackay.
Ibis Mackay proves to be an excellent choice for business travel, thanks to its prime location near the airport and convenient amenities. Guests highlight the presence of a restaurant as a notable perk, making it easy for business travelers to dine without venturing far. The hotel is equipped with practical features such as handy desks in the rooms, which are appreciated for work purposes. Many reviews mention it being good for work with convenient car parking adding to the practicality for those traveling for business.
Additionally, the overall environment is designed to be work-friendly and conducive to productivity. Guests found the hotel to be an ideal place for rest and relaxation amidst a long trip with a quiet atmosphere supporting this sense of ease. Despite a minor issue with billing that was efficiently resolved, most reviews were overwhelmingly positive about the work-related facilities.
However, it is noted that excessive noise on some floors can occasionally interfere with business calls, suggesting that those needing a quieter environment should consider their room placement carefully. Overall, Ibis Mackay comes across as a reliable business hotel with the necessary amenities to support a productive stay.
Ibis Mackay is praised for its convenient and accessible location, especially notable for its proximity to the airport and car rental agencies. Guests highlight the hotel’s accessible rooms and facilities, making it a suitable choice for travelers with disabilities. The car parking and overall accessibility of the hotel receive positive remarks, ensuring a hassle-free experience for those with mobility challenges. The helpful and accommodating staff further enhance the accessibility by providing necessary support and assistance. However, some minor issues such as regulating the air conditioning were noted. Overall, Ibis Mackay is recognized for its ease of access and supportive environment for all guests.
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Location
Guests continually praise its superb location, which allows for seamless check-ins and stress-free departures. The 24/7 reception desk is a significant advantage for those needing to catch a red-eye flight or dealing with unforeseen flight cancellations. The hotel also features an onsite restaurant and bar, providing a handy dining option without the need to travel into town.
While the rooms are noted to be clean and comfortable, they might be a bit small for some. However, the high quality of service, coupled with friendly, helpful staff, makes for a pleasant stay. Facilities like comfortable beds, a nice pool and well-maintained lounges contribute to guests' overall satisfaction.
In summary, Ibis Mackay offers a blend of convenience, comfort and excellent service, making it an excellent choice for travelers looking to stay close to Mackay Airport.
Breakfast
However, consistency appears to be an issue. Some guests noted that the buffet often ran out of items early with selections dwindling by as early as 6:30 am or being nearly depleted by 9 am. This led to comments about the breakfast being "average at best" and "almost all gone." Coffee quality also drew criticism with machines breaking down and no suitable alternatives offered. Specific critiques included a meager offering, lack of friendliness among breakfast staff and occasional issues with food quality and freshness.
Despite some negative experiences, including poor value perceptions and limited options, the breakfast at Ibis Mackay still garnered considerable appreciation from many guests who enjoyed the variety, taste and convenience of the meal.
Dinner
Staff are often described as accommodating and professional, creating a pleasant dining atmosphere. Some diners praised the late dining options and the ability to enjoy meals both indoors and outdoors at the bar. The restaurant is also noted for its cleanliness, enhancing the overall dining experience.
However, there are mixed reviews as well. Some guests found the food and service to be average or disappointing with particular criticism toward the pizza quality and certain menu limitations. Slow service times for room service and high prices for food and beverages were also common points of critique.
In summary, while the dining experience at Ibis Mackay generally garners positive feedback for its quality and service, there are areas that could benefit from improvement, such as menu variety, pricing and service speed.
Rooms
While the rooms are traditionally smaller compared to other hotel chains, they are well-appointed and quiet, ensuring a restful night's sleep. The bathrooms are clean, though sometimes considered tiny without ample shelving. Despite occasional mentions of the rooms being cold, the overall comfort and cleanliness stand out. Perfect for short stays, Ibis Mackay provides a modern, comfortable and economical choice with close proximity to the airport adding to its appeal.
Beds
Guests reveal that the hotel maintains a consistent level of coziness with mentions of comfortable and clean rooms complementing the praise for the bedding. Several comments highlight the buttoned bed frames and soft mattresses, contributing to an overall sense of ease and relaxation.
Despite the overwhelmingly positive feedback, a few guests have encountered less than ideal experiences, noting occasional comments on the beds being too soft or lumpy. However, these remarks are in the minority compared to the plethora of positive statements about the incredible comfort and satisfaction provided by the beds at Ibis Mackay.
For travelers seeking a restful night's sleep, Ibis Mackay's beds seem to promise a delightful and comfortable retreat, evidenced by the recurring theme of super comfy and extremely comfortable feedback from satisfied guests.
Cleanliness
Guests appreciate the helpful and friendly staff, which further enhances the overall positive experience. The property's proximity to the airport is a significant advantage, adding to its convenience and value for money. Despite a few mentions of inconsistent cleaning practices and occasional oversight such as dirty carpets and moldy grout, the general consensus is that the hotel maintains a high level of cleanliness throughout.
The clean, quiet and comfortable atmosphere, along with efficient and accommodating cleaning staff, makes Ibis Mackay a reliable choice for travelers seeking a hygienic and restful experience.
Staff
Despite a few comments on disorganization and the need for additional training, the overwhelming impression is one of a dedicated and competent workforce. The staff is not only friendly but also efficient and approachable, contributing significantly to the positive guest experience. Overall, the team's welcoming demeanor and professional attitude make the Ibis Mackay a pleasant place to stay.
Wi-Fi
Gym
Parking
4 Star
The property is praised for its flexibility in room pricing, enabling a range of affordable options. While there have been minor issues with the card readers for accessing new rooms, these do not detract from the overall positive experience.
The hotel exceeds expectations with high-quality accommodations and is regarded as one of the best in the region. Offering ample lighting, numerous power points and good shower facilities, it meets the needs of both short and extended stays. The consistent quality and thoughtful details affirm its valuable four-star rating, making it a top choice for those visiting Mackay.
Business
Additionally, the overall environment is designed to be work-friendly and conducive to productivity. Guests found the hotel to be an ideal place for rest and relaxation amidst a long trip with a quiet atmosphere supporting this sense of ease. Despite a minor issue with billing that was efficiently resolved, most reviews were overwhelmingly positive about the work-related facilities.
However, it is noted that excessive noise on some floors can occasionally interfere with business calls, suggesting that those needing a quieter environment should consider their room placement carefully. Overall, Ibis Mackay comes across as a reliable business hotel with the necessary amenities to support a productive stay.
Accessible
Yes, Ibis Mackay has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Ibis Mackay.
No, Ibis Mackay doesn't allow dogs.
No, parking facilities aren't available at Ibis Mackay.
Yes, Ibis Mackay has a gym.
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