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Summary of reviewsVillas Supreme Hotel, nestled amidst lush greenery and offering stunning views of the Atlantic forest and the sea, is a serene escape perfect for nature lovers and those seeking peace and quiet. Beautifully situated on a hill, the hotel provides breathtaking vistas from the balcony and pool area, though accessing the beach requires navigating a steep descent. Its tranquil ambiance makes it ideal for family and friends' leisurely activities, though having a car is recommended due to its somewhat isolated location.
The hotel’s breakfast receives mixed reviews with many guests finding it varied, tasty and well-served, while others noted issues like repetitiveness and disorganization. Dinner offers high-quality meals praised for their deliciousness, but is hampered by slow and understaffed service, high prices and limited dining options.
Accommodations are largely praised for being spacious, airy and comfortable with some rooms featuring private pools and balconies. However, inconsistency in maintenance and cleanliness is a concern with reports of mold, odors and outdated furniture. Cleanliness issues extend to common areas with complaints about dirty pools, bathrooms and overall facility neglect.
The hotel staff is commended for their politeness, friendliness and attentiveness, creating a welcoming environment. However, there are some mentions of inefficiency, particularly with front desk operations.
Wi-Fi service is frequently described as weak and unreliable, primarily functional only around the pool area. The gym and sauna facilities are currently under maintenance, leaving them non-operational.
The swimming pools are often highlighted as a major positive with many guests enjoying the beautiful views and tranquility they offer. However, cleanliness and maintenance issues have been raised.
Nearby beaches are picturesque but not easily accessible from the hotel, necessitating a drive or a taxi for most guests. The parking area, while offering plenty of spots, is unorganized and difficult to navigate.
Despite minor issues, the hotel is highly regarded for its family-friendly atmosphere, providing spacious accommodations and numerous children’s activities, making it a great choice for family vacations. Overall, Villas Supreme Hotel offers a promising yet somewhat inconsistent experience, excelling in natural beauty and staff service but needing improvement in maintenance, cleanliness and access to amenities. Show more
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4-Star Hotel
Located near the beach, this hotel offers a mix of comfort and convenience. It provides a range of amenities and is suitable for travelers seeking a relaxing vacation with easy access to local attractions.
Hotel with Outdoor Pool
Located on the North Coast of Maceió, this hotel features an outdoor pool.
Hotel with Private Pool Rooms
This hotel offers various room options with private pools, including Superior Double Rooms and Family Rooms. Some rooms feature garden views and balconies or terraces with private pools. The hotel also provides amenities such as a fitness center and an infinity pool.
Hotel with Rooms With Jacuzzi / Hot-tub
Boutique-style Hotel
Hotel near The Beach
Family Friendly Hotel
Hotel with Swimming Pool
Panoramic View Pool Private Pool Outdoor Pool
Hotel with Parking
Hotel with Panoramic View Pool
Room Types
Luxury Double Room accessible by stairs onlyWith a balcony, this air-conditioned room features an LCD 21" TV, a minibar and a private bathroom with water heating. Free WiFi is available.
Please note that this room is accessible by stairs only.
Superior Double Room with Private PoolFeaturing a balcony with garden views and a private pool located outside the room, this room offers a TV and an air conditioning. Wi-Fi is free.
Family Room with BalconyFeaturing 2 balconies with a sea and/or Atlantic Forest view, this large suite is fully air conditioned. It consists of 2 bedrooms with a TV each, one of them including an en-suite bathroom. It also features a living and dining area.
Family Room with Balcony and Private PoolFeaturing 2 balconies with a sea and Atlantic Forest view, this large suite offers an air conditioned bedroom and a private pool on one of the external balconies. It consists of 2 bedrooms with a TV each, one of them including an en-suite bathroom. It also features a living and dining area.
Deluxe Room with Wooden Hot TubThe spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Double Room with Oval BathtubThe double room features a minibar. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Villas Supreme Hotel is nestled amidst lush greenery, offering a serene escape with a stunning view that combines the beauty of the Atlantic forest and the sea. Located next to Maceió, the hotel boasts a well-wooded and well-maintained environment, making it an attractive spot for those seeking to reconnect with nature. The peaceful and tranquil setting is perfect for family and friends' leisure activities, providing a cozy and secluded atmosphere.
The hotel is beautifully situated on top of a hill, which, while providing breathtaking vistas from the balcony and pool area, does mean that accessing the beach requires navigating a somewhat steep descent. The landscape surrounding the hotel is truly picturesque, combining immaculate gardens with the untouched beauty of the forest reserve it resides in.
For those planning to explore nearby beaches or attend local events, having a car is highly recommended due to the hotel’s somewhat isolated location. Although it is close to some popular beaches like Mermaid Beach, Guaxuma and Sweet Stream, the journey to and from the city center and trendy Maceió beaches can be quite lengthy.
The secluded nature of the hotel ensures a quiet and relaxing stay, ideal for those wanting to disconnect and rest. However, it also means guests must travel a bit to find dining options or any commercial activity, as there’s limited accessibility to amenities without a rental car.
In summary, Villas Supreme Hotel is a hidden gem for nature lovers and those seeking peace and quiet. Its beautiful scenery, well-maintained green spaces and tranquil ambiance offer a perfect retreat, albeit requiring some travel planning due to its remote location.
Breakfast
The reviews for breakfast at Villas Supreme Hotel reveal a mix of experiences with many guests finding it satisfactory or even excellent. Positive notes indicate that the breakfast is often described as varied, tasty and well-served, featuring a wide range of options. Several guests praise its deliciousness, calling it succulent, incredible and wonderful. Additionally, the coffee receives favorable mentions with some describing it as excellent and perfect for starting the day.
However, several reviews also highlight areas for improvement. A few guests found the breakfast to be repetitive, simple, or lacking in variety and options. Complaints about stale bread and weak coffee were noted and some guests felt the offering did not match the hotel’s standard or price. There were mentions of disorganization during peak hours and issues with cleanliness.
Overall, while many guests enjoyed their breakfast experience at Villas Supreme Hotel, there are clear indications that consistency and variety could be improved to better meet the expectations of all visitors.
Dinner
Villas Supreme Hotel presents a mixed dining experience that leaves room for improvement. Many guests have expressed satisfaction with the quality of the food, describing it as very good, enjoyable and even impeccable on some occasions. The dinner has been especially praised as wonderful and excellent by certain patrons, reflecting the skills of the cooks and servers.
However, the positive feedback is overshadowed by numerous complaints about the restaurant service. Guests frequently noted that the service was insufficient to meet demand with reports of long waits, understaffed shifts and unprofessional behavior. The restaurant seems to struggle with maintaining efficiency, as orders have reportedly taken hours to be delivered, leading some to advise placing meal orders well in advance.
The value for money is another contentious point with several reviews indicating that the prices are excessively high compared to the quality of both food and service. There are also mentions of the restaurant closing earlier than expected and an overall scarcity of dining options for lunch and dinner, leaving some guests without food late in the evening.
While the quality of the meals sometimes stands out, Villas Supreme Hotel needs to address service-related issues and provide more dining options to enhance the overall guest experience.
Rooms
Villas Supreme Hotel offers a range of spacious and airy rooms that many guests find comfortable and cozy. The accommodations are well-furnished, modern and often feature private pools and balconies with beautiful landscapes. Several reviews mentioned how the rooms are large, clean and organized with some recently renovated to offer a fresh and tasteful atmosphere. The hotel provides excellent cleaning services and many rooms include extra amenities such as Smart TVs, minibars and air conditioning.
However, the experience is inconsistent as maintenance and cleanliness issues are frequently mentioned. Some rooms suffer from mold and odors, while others have old and worn-out furniture. Guests have reported that rooms often lack standard amenities like mirrors, blankets or the promised romantic arrangements. Curtains and fixtures in certain rooms need replacement and the private pools sometimes lack proper cleaning. There are instances of broken balcony doors, poor soundproofing and exposed electrical outlets. Despite these drawbacks, the positive feedback on room comfort and the beautiful setting make Villas Supreme Hotel a promising but somewhat hit-or-miss experience for travelers.
Beds
The beds at Villas Supreme Hotel receive mixed reviews from guests. Many guests highlight the comfort of the beds, describing them as very good, super comfortable and praising the wonder bedrest. Others point out the cleanliness of both the bedrooms and bedding as positive aspects. However, several guests express dissatisfaction with the condition of the beds and bedding, noting issues such as old or dirty beds, unstable and hard mattresses and uncomfortable pillows. Some reviews mention the lack of blankets, thin sheets and old or stained bed linens that could use improvement. While some visitors were pleased with the double beds and soft pillows, others found the beds to be extremely hard and uncomfortable. Overall, it appears that guests' experiences with the hotel's beds vary significantly.
Cleanliness
The cleanliness of Villas Supreme Hotel has left much to be desired based on guest reviews. While some visitors appreciated clean rooms and organized spaces, significant issues were frequently noted. Many guests reported poorly maintained facilities, including dirty pools and balconies, unclean bathrooms with mold and spider webs and stained bed linens and towels. The presence of insects such as spiders, cockroaches and beetles was also a concern. Others mentioned the overall neglect of common areas and structural decay.
Despite these issues, some accommodations were described as clean and organized and attentive cleaning staff were occasionally noted. However, the recurring theme of poor cleanliness standards, unmaintained furniture and neglected facilities starkly contrasted the few positive experiences. The hotel's general environment, including the common areas and private pools, often seemed unkempt, which has led to overall dissatisfaction among guests.
Staff
Villas Supreme Hotel has continually received commendations for its polite, friendly and attentive staff. Numerous guests have praised the employees for their courteous demeanor and the exceptional service they provide, especially highlighting the remarkable efforts of the kitchen and restaurant staff. The front desk and reception, while generally noted for their attentiveness and helpfulness, have some instances where guests felt more could be desired. The attentiveness and kindness of the hotel’s workforce have often been a standout feature, creating a welcoming environment that complements the natural surroundings of the property.
Despite the positive mentions, there are occasional critiques regarding the efficiency and communication among staff members with some guests experiencing delays and a lack of support. Specific issues such as a rushed check-in process, instances of inattention and non-compliance with schedules have been noted. Moreover, some feedback points out the inconsistent behavior of certain employees with particular mention of the front desk personnel needing improvement. Overall, while the vast majority of experiences highlight a friendly and helpful team, there remains room for refinement in certain areas to ensure a consistently high standard of service throughout the hotel.
Wi-Fi
Guests at Villas Supreme Hotel consistently report dissatisfaction with the hotel's Wi-Fi service. The internet connection is described as weak, unreliable and often nonexistent, particularly in the rooms. Many guests observed that the Wi-Fi frequently drops and it struggles to maintain a stable signal. The Wi-Fi seems to function only near the pool area or the restaurant, leaving the bedroom areas without connectivity. Overall, the hotel's Wi-Fi is noted to be of very poor quality with many guests experiencing frustration due to the lack of a dependable internet connection during their stay.
Gym
Travelers planning a stay at Villas Supreme Hotel should be aware of the current state of the gym facilities. Feedback indicates that the gym and sauna area are under maintenance and have been closed for renovation. Despite being advertised, the gym equipment is not operational with several pieces, including the treadmill, not functioning. Guests have noted that the gym is aging with rusty and broken equipment, making it unusable. It appears that a significant renovation and update of the gym facilities are necessary to meet guests' expectations.
Pool
Villas Supreme Hotel offers a mixed experience when it comes to its pool facilities. On the positive side, many guests have praised the pools for their beauty and the breathtaking views they offer. The infinity pool, in particular, stands out with its stunning vista of the ocean and the surrounding forest, providing a heavenly and tranquil setting for relaxation. The main pool is large, attractive and generally well-maintained with clear and warm water that adds to the overall enjoyment. Various remarks highlighted how guests loved the pool areas, which are described as beautiful, splendid and sensational.
However, there are also a notable number of criticisms regarding pool cleanliness and maintenance. Some visitors reported finding dirty water, algae and sludge on the tiles, while others mentioned broken or insufficient sun loungers and chairs in the communal pool area. The private pools, although appreciated for their exclusive setting, were also flagged for issues like cold water, cracked tiles and general neglect.
While the majority of the feedback is positive, mentioning the delicious breakfast, excellent staff and the pool's tranquil environment, the hotel should address the recurring concerns about cleanliness and maintenance to ensure a consistently pleasant stay for all guests.
Beach
The beaches near Villas Supreme Hotel offer a mixed experience according to guest reviews. While the hotel is delightfully close to beautiful spots like Mermaid Beach and the expansive Guaxuma and Sweet Stream beaches, the overall beach accessibility poses a challenge. Direct access from the hotel is limited; guests must navigate from behind the pool or, more commonly, take a car or taxi to cross the highway and reach the shore. Despite the seaside location, there are restrictions preventing easy beach visits, partly due to a nearby resort with limited access. Consequently, while the nearby beaches are picturesque and contribute to the hotel’s allure, the convenience of reaching them leaves some room for improvement.
Parking
The parking situation at Villas Supreme Hotel has garnered a mixture of opinions from guests. On the positive side, there are plenty of large parking spots available and the parking lot is covered. However, there are significant issues that guests have highlighted, particularly concerning the condition of the parking area. The parking lot is described as unorganized, contested and difficult to navigate, especially on rainy days due to being unpaved and full of potholes. Additionally, there are mentions of a sewage smell near the parking and giant mud puddles that make the experience quite unpleasant. The parking lot's location is another downside, as it is reported to be far from the reception, causing inconvenience, especially when managing luggage. Despite some structural positives, the overall parking experience at Villas Supreme Hotel appears to need substantial improvement to meet guest expectations.
Family
Villas Supreme Hotel offers a delightful experience for families traveling with children, emphasizing a safe and family-friendly environment. The hotel is particularly praised for its spacious accommodations, including generous family rooms with access to balconies and pools. Parents can relax knowing there are designated children’s areas and playgrounds, making it a wonderful location for kids to explore and enjoy.
The nature-infused climate adds to the serene and restful atmosphere, perfect for family relaxation. With numerous spaces dedicated to children’s activities, the hotel ensures that young guests are entertained throughout their stay. The family-centric facilities, combined with good entertainment options for kids, make this hotel an excellent choice for family vacations.
However, some minor issues were noted, such as difficulty in finding cribs and safety concerns for children under the age of five. Additionally, the presence of cats during meal times can be somewhat inconvenient. Despite these small drawbacks, the overall consensus highlights Villas Supreme Hotel as an excellent place for family trips, providing a wonderful setting for both adults and children to enjoy a memorable vacation.
4 Star
Villas Supreme Hotel boasts a beautiful and relaxing four-star location, set in picturesque surroundings that exude enormous potential. The hotel has received praise for its exceptional amenities, which many guests feel are worth the cost. Its tranquil environment provides an excellent backdrop for a high-quality stay befitting its four-star rating. However, there are some concerns about the maintenance and quality of common areas, suggesting that the hotel could benefit from more attention to upkeep. Despite some areas showing signs of age and neglect, the overall experience remains very positive with many guests acknowledging that the hotel deserves its four-star status.
Rooms with Jacuzzi / Hot-Tub
Guests had mixed experiences with the jacuzzi and hot tub features at Villas Supreme Hotel. Many appreciated the presence of hot tubs and jetted bathtubs, describing the hot water jacuzzi and soaking tubs as wonderful additions to their stay. Some enjoyed cocktails while relaxing in the jacuzzi and highlighted the beautiful bathtubs and spaciousness of the facilities.
However, there were several issues regarding cleanliness and functionality. Some guests found the jacuzzis dirty with slimy walls, mold and broken jets. Instances of faulty jacuzzis and broken hydro-complexes were reported, leading to requests for maintenance or room changes. Renovation dust and uncovered jacuzzis also detracted from the overall experience for some.
Overall, while the hot tubs and jacuzzis were a highlight for many, consistent maintenance and cleanliness seem to be areas in need of improvement.
Private Pool
The Villas Supreme Hotel offers accommodations with private pools which could be an attractive feature for those looking for a luxurious stay. There are various types of rooms available, some including a pool directly attached to the accommodation, providing a unique experience. Guests particularly loved the idea of having a private pool and the hotel also boasts an infinity pool with stunning ocean views, which received praise for its beauty.
However, it appears there are several issues with the private pools. Reviewers repeatedly mentioned that the private pools were often dirty, containing everything from stagnant water and leaves to animal feces. Some pools had broken jets and burnt-out LED lights and there was a noted lack of regular maintenance and cleaning, making some pools unsuitable for swimming.
Moreover, privacy around the private pools was a common concern with reviews indicating that these pools are not as secluded as one might expect. There were also mentions of pool areas being noisy due to loud music playing at certain times.
The hotel's private pools present a mixed experience, combining the allure of personal luxury with notable drawbacks related to cleanliness and maintenance. For potential guests seeking a private pool experience, the current reviews suggest confirming the maintenance standards prior to booking might be wise.
Outdoor Pool
Villas Supreme Hotel offers an outstanding collection of swimming facilities, garnering rave reviews from guests. The hotel features a range of pools including a main pool, a stunning infinity edge pool and private pools, all praised for their beauty and size. Guests consistently note the large, beautiful pool areas, often highlighting the sensational views that accompany the experience. The infinity pool, in particular, has been described as perfect and very beautiful.
Families can also find joy in the smaller pool areas and playground designed for children. There are also positive mentions of the wooden pool table and a very good hot tub integrated into the swimming pool. For those seeking serene enjoyment, the clean private pools offer a tranquil escape.
Despite occasional minor inconveniences such as the presence of cats and weather impacts, the wonderful outdoor pool and bar area continues to impress. Visitors frequently recommend arriving early to fully enjoy the luxurious pool facilities and their scenic surroundings. Overall, the swimming amenities at Villas Supreme Hotel offer a delightful mix of relaxation and visual appeal, making it a highlighted feature of guest experiences.
Boutique-Style
Villas Supreme Hotel boasts a modern and tasteful design that aligns with its boutique visual and atmosphere. Guests appreciate its beautiful environment and the exceptionally well-organized green perimeter. Although some detractors pointed out issues with the beds and pool maintenance, the overall experience at this hotel tends to be positive with highlights of its boutique charm frequently mentioned. With a touch of meticulous attention, this place has the potential to be truly perfect.
Yes, Villas Supreme Hotel has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Private Pool, Outdoor Pool.
No, a spa isn't available at Villas Supreme Hotel.
No, Villas Supreme Hotel doesn't allow dogs.
Yes, parking facilities are available at Villas Supreme Hotel.