5-Star HotelSummary of reviews related to the '5 Star' categoryThe Grand Hyatt Macau is an exceptional five-star hotel with opulent and luxurious facilities, providing superb services by friendly and attentive staff. Guests recommend the hotel and report that they would prefer to stay there over other options, especially if the prices remain reasonable. They praise the spacious and well-equipped rooms with excellent soundproofing and abundant natural light. The elegant lighting and background music in the lobby create a pleasant atmosphere. Staff members are courteous and provide services with a constant smile, including thoughtful gestures for special occasions such as birthday cakes. The high water pressure in the showers and the availability of Bluetooth speakers in some rooms add to the convenience. Guests strongly recommend the fountain view suite with stunning views of the fountain and sea, especially during sunrise, which could be recorded for guests to watch on TV. The breakfast buffet offers excellent food choices, except for the Cantonese dim sum. Coffee options are provided via a Nespresso machine and the smoked fish served on olive oil in the cold cabinet is especially delicious. As there are currently few guests due to the pandemic, the hotel is generous in providing complimentary lounge access and water refills.
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