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Summary of reviewsHestia Hotel Susi is highly praised for its strategic location, making it an excellent choice for travelers needing close proximity to Tallinn International Airport and various public transport options. The hotel's setting on a historic site from 1343 and its pet-friendly policies, along with ample free parking and nearby shopping centers, add to its appeal. Despite being in a bustling area, the hotel maintains a tranquil interior atmosphere, ideal for short stays and transit travelers.
Guests generally find the breakfast satisfying with a variety of delicious and plentiful options including continental, English and Scandinavian choices. The inclusion of breakfast in the room price and the friendly breakfast staff are highlights, though some guests noted occasional inconsistencies in food quality and selection.
Dinner at the hotel's restaurant receives mixed reviews. The food is often described as simple yet nutritious and sometimes delicious. However, the limited operating hours and unavailability on weekends are noted as significant drawbacks, along with high prices and a lack of vegetarian options. The dining ambiance and service have also faced criticism, indicating room for improvement.
The hotel’s rooms are spacious, clean and comfortable, particularly appreciated by families and pet owners. The beds are mostly praised for their comfort, although some guests found the mattresses too soft. While the decor may feel outdated for some, the rooms generally offer a good night's sleep. Minor issues such as occasional air-conditioning problems and non-functional refrigerators were mentioned but did not significantly detract from the overall positive experience.
Cleanliness is generally good with many guests highlighting well-maintained rooms and clean linens. However, some inconsistencies have been reported, suggesting a need for more thorough housekeeping practices.
The staff at Hestia Hotel Susi are frequently commended for their friendliness and professionalism, particularly at the reception. Multilingual and accommodating, the staff contribute significantly to the hotel's welcoming atmosphere, though there were occasional lapses in service quality noted in the restaurant.
Free WiFi is available and often appreciated for its speed and reliability, though experiences vary, particularly in rooms on higher floors. The hotel's free and spacious parking is a notable advantage, especially for those traveling by car, adding to the convenience of staying at Hestia Hotel Susi.
Family-friendly features include rooms with multiple beds and a safe, clean environment, though the hotel could improve on specific children-focused amenities. Pets are welcomed, further broadening the hotel’s appeal for family trips.
Overall, Hestia Hotel Susi offers good value for its three-star rating, delivering a balance of comfort, convenience and affordability. While there are areas for improvement, the hotel generally meets the expectations of budget-conscious travelers seeking a comfortable stay near major transport hubs.
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