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Summary of reviewsThe 'White Rabbit by Chef & Brewer Collection' in Lyndhurst is greatly appreciated for its prime location and warm environment, making it a popular choice for various types of visitors. Situated in the picturesque New Forest, it offers convenient access to both local amenities and natural attractions, making it ideal for hikers, families, pet owners and business travelers. Guests enjoy the ample free parking and the scenic grounds, which include a lovely pub and beer garden. The proximity to bustling town centers and serene park areas creates a balance appreciated by many.
Breakfast at the White Rabbit receives high praise for its variety and quality. Guests commend the extensive selection, from hearty full English breakfasts to continental options with an emphasis on well-prepared dishes. The service is generally efficient and conducted by friendly staff, although a few guests noted occasional inconsistencies. Despite some minor criticisms, the overall breakfast experience is described as satisfying and good value for money.
The dinner service similarly garners positive reviews. The food quality and presentation stand out with many guests enjoying the diverse menu and generous portions. The ambiance, whether in a romantically lit restaurant or a spacious conservatory, adds to the dining experience. The staff's attentiveness and professionalism contribute to a pleasant atmosphere, though some guests mentioned occasional issues with decor and service speed. Overall, the dining experience is considered a highlight of many stays.
When it comes to accommodations, the hotel’s rooms elicit mixed reactions. Positively, guests appreciate the spacious, comfortable and well-priced rooms equipped with essential amenities. Cleanliness is often noted with daily cleaning and restocked supplies adding to guest comfort. However, some rooms show signs of wear and outdated decor, which detracts from the overall experience. Issues such as hard beds, squeaky floorboards and malfunctioning windows are noted, alongside varying room sizes.
Cleanliness standards at the White Rabbit are mixed. While many guests find the rooms and common areas clean and well-maintained, others point out areas needing improvement, such as dirty carpets and dated furnishings. Ensuring consistent cleanliness and maintaining the facilities are areas where the hotel could enhance guest satisfaction.
The staff at the White Rabbit receive substantial praise for their friendliness and helpfulness. The team is often described as exceptional, going above and beyond to create a welcoming and accommodating environment. This positive interaction significantly enhances the overall guest experience, although there are occasional mentions of slow or inattentive service.
The hotel's complimentary Wi-Fi is an essential amenity, though it often receives poor reviews for its unreliability.
For families, the White Rabbit stands out as a welcoming destination with spacious, clean family rooms and a child-friendly dining area, contributing to a relaxed and enjoyable stay.
Beds are generally considered comfortable by many with clean and quality bedding. However, there are complaints about mattresses being too firm and some beds being too small with sofa beds receiving notably negative feedback.
As a three-star establishment, White Rabbit by Chef & Brewer Collection offers excellent value for money. Many guests find their stay exceeding expectations, particularly lauding the affordable prices, homely ambiance and quality services. While not without its flaws such as dated decor and occasional maintenance issues, the overall sentiment is positive. This makes the White Rabbit a solid choice for a pleasant, budget-friendly stay with a touch of charm. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes dogs and is located on Romsey Road in Lyndhurst. It provides a comfortable stay for guests and their pets. The hotel offers a restaurant and bar and is conveniently located for exploring the New Forest.
Family Friendly Hotel
Accessible Hotel
Small Hotel
3-Star Hotel
Room Types
Double RoomBright and airy room featuring an en suite bathroom, a TV and tea/coffee facilities.
This room cannot accept an extra bed.
Family Room (2 Adults + 2 Children)Bright and airy room featuring an en suite bathroom, a TV and tea/coffee facilities.
Family Room (2 Adults + 3 Children)Bright and airy room featuring an en suite bathroom, a TV and tea/coffee facilities.
Twin RoomBright and airy room featuring an en suite bathroom, a TV and tea/coffee facilities.
Superior Double RoomThe spacious double room offers a tea and coffee maker, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Small Double RoomThe double room comes with a flat-screen TV, a tea and coffee maker, a carpeted floor, as well as heating. The unit offers 1 bed.
Guest Reviews
7.6
Good
Location
'White Rabbit by Chef & Brewer Collection' in Lyndhurst boasts an enviable location celebrated by guests for its convenience and charm. Nestled in the New Forest, the hotel is perfectly situated for exploring the natural beauty of the national park, making it a popular choice for hikers and nature enthusiasts. Guests appreciate the quick, easy walk to Lyndhurst centre, where quaint shops, good pubs and restaurants await. It’s also an ideal base for visiting local attractions such as Paultons Park, Beaulieu, Southampton Port and other nearby cities like Portsmouth and Bournemouth.
The hotel's strategic location offers the best of both worlds: proximity to the buzzing town centre and the serene New Forest. Visitors love the abundant free parking and the setting in beautiful, spacious grounds. It's also worth noting that the vast pub and beer garden add to the overall appeal.
Families, pet owners and those on business trips find the location incredibly fitting. Despite being close to a main road, guests report minimal noise, ensuring a restful stay. With everything from friendly, attentive staff to big, comfortable rooms and essential amenities, 'White Rabbit by Chef & Brewer Collection' stands out as a top choice for a convenient and enjoyable visit to Lyndhurst and the surrounding areas.
Breakfast
Guests at White Rabbit by Chef & Brewer Collection highlight their breakfast experiences with a great deal of positivity. Many found the breakfast to be superb, excellent and really good, often complimenting the generous selection of food and drinks, from hearty full English to delicious continental offerings.
The variety and quality of the breakfast impressed numerous guests, who appreciated the large choice and well-prepared dishes. The breakfast staff also received praise for their friendliness and efficiency. Vegetarian options, including tasty vegetarian sausages, were noted favorably by some, indicating a thoughtful menu catering to diverse dietary preferences.
A significant number of reviewers considered the breakfast to be of excellent value, reasonably priced and well worth it. Some guests mentioned the prompt and quick service, ensuring a pleasant start to their day. The breakfast setting was often described as nice and atmospheric with one review mentioning a sunny, clean room adding to their pleasant experience.
However, there were occasional criticisms. A small number of guests experienced delays in service, cold food or found the quality inconsistent, such as soggy hash-browns or undercooked items on some days. In particular, there were mixed feelings about the English Breakfast, which a few guests found to be of poor quality, though poached eggs received positive notes.
Despite these few negative remarks, the majority of the reviews paint a picture of a satisfying and varied breakfast experience, making it a noteworthy aspect of staying at White Rabbit by Chef & Brewer Collection.
Dinner
White Rabbit by Chef & Brewer Collection offers a dining experience that garners considerable praise for its quality and variety. Guests frequently describe the food as superb and well-presented with a comprehensive menu that caters to diverse tastes. Many particularly highlight the excellent pub grub style meals, the generous portions and the reasonable pricing. The dinner, described as tasty, lovely and fabulous, often includes standout dishes like roast dinners and peppercorn sauce meals. The attention to detail extends to the children's menu, which receives glowing feedback for its appeal to younger diners.
The positive dining experience is complemented by the ambiance, which can be tailored to different preferences with options for a romantically lit restaurant or a bright and spacious conservatory. Pre-dinner drinks in the bar area offer a relaxing start to the evening with comfy seating and a good selection of wines and beverages.
Service quality is frequently praised with staff considered friendly, attentive and professional, capable of accommodating last-minute reservation changes seamlessly. The dining experience overall is described as enjoyable with the food being a highlight of many stays.
However, there are mentions of some areas needing improvement, such as updating the decor and dealing with occasional slow service and menu unavailability. Some guests experienced disappointing meals on consecutive nights, pointing to inconsistencies in food quality and preparation.
Despite these occasional setbacks, the general consensus is that White Rabbit by Chef & Brewer Collection provides great food and service, making it a worthwhile dining option for both hotel guests and visitors.
Rooms
'White Rabbit by Chef & Brewer Collection' offers a mixed experience when it comes to their rooms. On the positive side, many guests appreciated the large, spacious rooms that are comfortable and well-priced, noting the plentiful amenities like tea and coffee. Cleanliness was frequently mentioned with some guests having their rooms cleaned every day and appreciating the restocked supplies. Some rooms were reported to be quiet and perfect for families.
However, there are notable downsides. A recurring theme in the reviews is the outdated decor and worn-out appearance of many rooms. Issues like peeling wallpaper, outdated furnishings and tired-looking bathrooms were common complaints. Some rooms were described as noisy, primarily those facing the main road or near the boiler. Specific problems like hard beds, squeaky floorboards and malfunctioning windows detracted from the overall comfort.
Guests also mentioned varying room sizes with some finding rooms too small for their liking and others describing them as adequately spacious. Some rooms proved difficult to access, potentially posing challenges for elderly or disabled guests. While the family rooms were praised for their space, the lack of a consistent standard regarding the condition of the rooms was evident.
In conclusion, while 'White Rabbit by Chef & Brewer Collection' provides spacious and clean accommodations with friendly touches for families, the evident need for refurbishment and modernization may affect the overall guest experience.
Beds
The guest reviews of White Rabbit by Chef & Brewer Collection reveal a mixed but generally moderate impression of the beds. Many guests found the beds to be comfortable and clean with several mentioning the comfort level as adequate or very good. The bedding quality was noted with clean sheets and good pillows adding to the experience. Some guests even highlighted specific rooms where the beds were especially comfortable.
However, there were notable complaints indicating a number of concerns. A recurring criticism was the hardness of the mattresses which several guests found too firm for their liking. Additionally, the size of the beds was a common issue with some guests finding them to be on the smaller side, insufficient for taller individuals or for two people sharing. The sofa beds received particularly critical feedback with descriptions of them being uncomfortable.
In a few instances, the conditions of the beds themselves were called out, such as headboards peeling off and in some cases, beds appeared old and in need of some tender loving care. While the comfort and cleanliness were positives, these varied experiences suggest that the bed quality and comfort may differ significantly from room to room.
Cleanliness
The cleanliness of 'White Rabbit by Chef & Brewer Collection' appears to be somewhat mixed based on guest reviews. While many guests reported clean, tidy and well-kept rooms with modern and inviting main areas such as the bar and restaurant, others highlighted significant issues. Positive feedback included comments on the daily cleaning service, restocked amenities and the cleanliness of bathrooms during their stay.
However, there were repeated negative mentions of dirty carpets, grubby furniture and areas in need of thorough cleaning and refurbishment. Specific problems such as smeared mirrors, sticky tables, floor cleanliness deteriorating over extended stays, stained bed sheets and poorly maintained bathrooms were frequently noted. Some guests found mould in shower cubicles, urine marks in toilets and peeling enamel in bathtubs, which detracted from their overall experience. Multiple reviews pointed out that the rooms and common areas are aging and could benefit from a significant update and more consistent cleaning standards.
Overall, while parts of the hotel are maintained well, there appears to be a general need for more rigorous cleaning and a refresh of the hotel’s décor and facilities to meet guest expectations.
Staff
At White Rabbit by Chef & Brewer Collection, the overwhelming sentiment about the staff is notably positive. Many guests rave about the excellent service and the welcoming atmosphere created by the hotel's team. Guests consistently describe the staff as very friendly, helpful and accommodating with a few standout mentions for individuals like Bunny, Dan, Debbie and Emma, highlighting their particularly warm and engaging nature.
The staff's helpfulness and friendliness extend across various roles within the hotel, from bar staff to reception and housekeeping, creating a genuinely pleasant experience for visitors. Phrases such as "exceptional," "fabulous," "amazing," and "a credit to the company" are frequently used to describe the team's performance, indicating a high level of guest satisfaction.
While the tone is largely positive, a few guests did note slow service and occasional instances of the staff appearing inattentive or unwelcoming. However, these comments seem to be in the minority compared to the abundant praise. Overall, the staff at White Rabbit by Chef & Brewer Collection appear to be a significant asset to the hotel, consistently providing friendly, attentive and professional service to their guests.
Wi-Fi
White Rabbit by Chef & Brewer Collection provides free Wi-Fi for its guests, which is an essential amenity for many travelers. However, reviews indicate that the Wi-Fi connection can be unreliable and frequently drops out. Guests have described the Wi-Fi as poor with some noting that it didn't work at all during their stay. While the hotel does offer complimentary internet access, the consistency and quality of the connection have room for improvement.
Family
White Rabbit by Chef & Brewer Collection is an ideal destination for families seeking a comfortable and enjoyable stay. Reviewers frequently highlight the hotel's family-friendly atmosphere and welcoming environment. Families appreciate the spacious and well-maintained family rooms that easily accommodate parents and children, even for larger groups of five. The rooms are noted to be clean, making it easier for families to relax and have fun together.
Guests often mention the helpful and easy check-in process, along with attentive staff who contribute to a memorable holiday experience, particularly for young children. Dining options also cater well to families with a good selection of food and a large, child-friendly dining area.
Although there were occasional concerns about the behavior of neighboring guests, the overall sentiment is very positive. White Rabbit seems to provide a welcoming haven for families looking to enjoy a hospitable stay with plenty of space for their little ones to roam.
3 Star
White Rabbit by Chef & Brewer Collection is lauded for its undeniable value for money, which many guests have noted as exceeding their expectations. Visitors consistently highlight the affordability and quality of the stay, describing it as a great option for budget-conscious travelers. The warm and homely ambiance of the hotel encourages repeat visits with recommendations extended to both the value for money and the delightful breakfast.
Located conveniently near Lyndhurst, the hotel enjoys a prime setting that enhances the overall experience. The friendly staff and reasonably priced food at the on-site bar and restaurant add to its appeal. Despite some areas for improvement, such as dated decor and minor maintenance issues like cracked tiles and peeling windows, the hotel’s cleanliness and good room layouts are appreciated.
Guests have noted the need for more contemporary renovations, especially in the bathrooms and outside the rooms. Noise from nearby roads and insufficiently soundproofed windows seem to detract slightly from the experience. However, the overall sentiment remains positive, making White Rabbit a solid choice for a pleasant, budget-friendly stay.
While it may not match the polished standards of higher-rated hotels, its charm, affordability and friendly service ensure that it remains a favored spot for many.
Accessible
The 'White Rabbit by Chef & Brewer Collection' has generally mixed reviews concerning its accessibility for guests with disabilities. Some positive feedback highlights the hotel’s organization and cleanliness, stating that rooms and restrooms were accessible for those with mobility needs. Additionally, the property offers good access to showers and family rooms and the parking facilities were satisfactory. However, there are significant concerns about its suitability for guests with disabilities.
Many guests noted difficulties due to the extensive number of stairs and a lack of downstairs twin bed options, making it particularly challenging for those using walking sticks or wheelchairs. The rooms are reportedly situated far from the reception area, which poses additional difficulties for older guests. Some reviews mentioned that the hotel is explicitly not suitable for disabled persons, as also indicated on the website.
Despite its cleanliness and organization, the accessibility limitations and the busy main road location may present challenges for guests with mobility issues. The hotel may be more suitable for families with children and guests without disabilities.
No, White Rabbit by Chef & Brewer Collection doesn't have any pool.
No, a spa isn't available at White Rabbit by Chef & Brewer Collection.
Yes, White Rabbit by Chef & Brewer Collection welcomes dogs.
No, parking facilities aren't available at White Rabbit by Chef & Brewer Collection.
No, White Rabbit by Chef & Brewer Collection doesn't have a gym.