Hotel Schlüssel

Luzern 47.04990900, 8.30270800 , Franziskanerplatz 12 (Show on Map)
8.5
Very Good


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Summary of reviewsHotel Schlüssel enjoys a stellar reputation thanks to an excellent combination of location, service and comfort. Situated in the historic heart of Lucerne, the hotel offers easy access to key landmarks, charming eateries and scenic spots, making it an ideal choice for tourists. Visitors appreciate the tranquil yet central setting with the historical building adding to the experience's charm.

Guests rave about the breakfast, describing it as delicious and varied with high-quality typical German and Swiss choices served in a pleasant dining area. The friendly and personalized service further enhances the morning experience despite minor remarks about its à la carte format and pricing.

The hotel’s restaurant also receives consistent praise for its excellent cuisine, delicious evening meals and impressive wine list. The charming old parlor setting, along with attentive and helpful staff, ensures a memorable dining experience.

Rooms at Hotel Schlüssel are a delightful blend of modern amenities and historical charm. They are meticulously clean, tastefully decorated and excellently furnished, often featuring comfortable beds and views of Franziskanerplatz or church courtyards. Though some find the room size modest, the design and layout make them cozy and pleasant.

Cleanliness is another standout feature with guests noting the spotlessly maintained rooms and modern interiors. This high standard extends to the well-kept bathrooms and reinforces the overall welcoming ambiance of the hotel.

The hotel staff consistently receives high praise for their friendliness and helpfulness. Despite the lack of a traditional front desk, the quick and personal response from the team makes guests feel well taken care of. This service excellence extends to the restaurant staff as well.

Parking is conveniently available at a modern, public garage just across the street. While some guests find the rates a bit high, the proximity and ease of access, including charging stations for electric vehicles, generally offset the cost.

Hotel Schlüssel also shines with its beds, which are frequently described as exceptionally comfortable, contributing to a restful stay. This, combined with its great location, clean rooms and superb service, makes Hotel Schlüssel a top choice for visitors to Lucerne.
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Categories
Hotel near Golf Courses
Located in Luzern city center, this hotel offers convenient access to Lucerne Golf Club, which is approximately 3 km from the city center, making it a viable option for golf lovers.

Small Hotel
Located in the heart of Lucerne's old town, this hotel exudes historic charm with its traditional architecture and cozy interiors. Its central location makes it ideal for exploring the city's attractions.

Hotel with EV Charging Stations
Hotel Schlüssel offers EV charging stations. This is a convenient amenity for guests who own electric vehicles, allowing them to charge their cars while enjoying their stay. The hotel's central location and historical charm add to its appeal.

Luxury Hotel

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

EV charging stations  


Room Types
Double Room Overlooking the historic Burgerstraße street, this non-smoking room includes a private bathroom with a shower.

Family Room Overlooking the Franziskanerplatz square, this non-smoking room includes a private bathroom with a shower.

Deluxe Double Room Boasting a view of the Franziskanerplatz square, this non-smoking room includes a private bathroom with a shower.

About Hotel Schlüssel
License: KZV-SLU-000042
Guest Reviews
8.5
Very Good
Location
Hotel Schlüssel boasts an excellent location in the heart of historic Lucerne, making it ideal for exploring the city and its attractions. Nestled near the river and the old town in a charming square, the hotel provides guests with a tranquil yet central experience. The proximity to key landmarks, such as the covered bridge and Franziskanerplatz, underscores its convenience for sightseeing and dining.

Guests frequently commend the hotel’s prime spot in the old center of Luzern. The central location allows for easy access to restaurants and tourist spots with all amenities within walking distance. This makes it a superb choice for both leisurely strolls and more structured city trips. Additionally, the hotel's proximity to public parking and the central city offers makes it particularly convenient for travelers.

The historical building adds charm to the overall experience with reviewers appreciating its blend of comfort and convenience. Whether for a concert evening at KKL or simply a cozy stay in a clean and friendly environment, Hotel Schlüssel's central yet peaceful location is consistently highlighted as a standout feature.

Breakfast
Hotel Schlüssel in the old town delights guests with its consistently praised breakfast offering. Many reviews highlight the breakfast as delicious, very varied and featuring a great selection of typical German and Swiss choices. Described as plentiful and very good, the breakfast is served in a lovely room, adding to the overall pleasant experience. Personalized and friendly service further enhances the morning meal.

While some guests mention that the breakfast could be more varied or that it’s à la carte and takes time, the majority agree on the high quality and excellent taste of the food. Although a few found the price high, others noted it as more affordable than other options in Luzern, given the superior quality.

Standout comments include the breakfast being exceptional, scoring perfect marks from some and leaving nothing to be desired. It’s clear that attention to detail and a thoughtful approach, even providing entertainment for young children, make breakfast at Hotel Schlüssel a noteworthy part of the stay.

Dinner
Hotel Schlüssel boasts a restaurant that consistently garners positive feedback from its guests. Many have praised the excellent cuisine and delicious food, highlighting the evening meals as particularly great. The restaurant's setting in an old parlor adds a charming touch to the dining experience. Guests frequently commend the friendly, attentive and helpful hotel staff, which enhances the overall dining experience.

The restaurant is described as wonderful with several reviewers recommending it as a must-try, emphasizing that the food is amazing. Additionally, the impressive wine list pairs well with the quality meals offered. Despite one instance where dinner did not meet expectations, the majority of feedback underscores the restaurant's ability to deliver superb meals. With such consistent praise, dining at Hotel Schlüssel's restaurant is strongly suggested for an enjoyable and memorable culinary experience.

Rooms
Hotel Schlüssel offers a delightful blend of modern comfort within a charming historical setting. Guests frequently highlight the cleanliness of the rooms, which are meticulously maintained. The rooms are beautifully and tastefully furnished, showcasing subtle elegance and stylish decor. Despite occasional comments about their size being on the smaller side, the thoughtful design and attractive layouts make them cozy and pleasant.

Comfort is clearly a priority at Hotel Schlüssel, as evidenced by the frequent praise for the very comfortable beds and excellent sheets. The rooms are described as modern and newly renovated, yet they maintain the charm of the historic 16th-century building. Many rooms feature balconies with views over the Franziskanerplatz or the church courtyard, offering a peaceful, quiet environment.

The hotel's location is highly praised for its convenience and attractiveness. The presence of a small but useful elevator adds to the convenience for guests with luggage. Overall, Hotel Schlüssel is considered a lovely, cozy place to stay, admired for its well-designed rooms, cleanliness and charming character.

Beds
Hotel Schlüssel boasts a remarkable reputation for its beds, consistently praised for their exceptional comfort. Guests frequently highlight the extremely comfortable mattresses and bedding, describing them as super comfy and even likening the experience to sleeping on clouds. The bedding not only ensures a restful night but also contributes to the overall cleanliness and pleasant ambiance of the rooms. Although some rooms feature double beds that are essentially two single beds pushed together, this detail does not seem to detract significantly from the overall comfort reported by guests. Complementing the high-quality sleep experience, the hotel is also noted for its great location and clean, well-maintained rooms, making it a top choice for a comfortable, restful stay.

Cleanliness
Hotel Schlüssel boasts an impeccable reputation for cleanliness. Guests consistently describe the rooms as exceptionally clean, comfortable and cozy with some noting the spotless nature of the accommodations. The hotel's modern and refined interior further enhances the sense of cleanliness. Though the rooms can be somewhat basic and compact, they are well-maintained and functional, ideal for short stays. The bathrooms, while generally clean, received a mixed review regarding their condition. Overall, the hotel’s cleanliness, combined with its excellent central location and friendly staff, makes it a reliable choice for travelers seeking a tidy and welcoming place to stay.

Staff
Hotel Schlüssel's staff receives high praise from guests for their exceptional friendliness and helpfulness. Many reviewers highlight the warm welcome they received and the attentive, accommodating nature of the team. Despite the absence of a front desk, lobby or evening reception staff, guests consistently describe the staff as quick to respond, efficient and very personal in their approach. The hotel's environment is characterized by a kind and gracious host, as well as charming and super friendly personnel. The restaurant staff also shares in these commendations, being noted as friendly and accommodating. Overall, the heartfelt and service-oriented nature of the staff contributes positively to the guests' experiences at Hotel Schlüssel.

Parking
Guests at Hotel Schlüssel have praised its convenient parking options, noting several pros and some cons. Visitors frequently mention a modern, public parking garage located directly across the street from the hotel, just 20 to 50 meters away. This garage is particularly noted for its convenience and includes charging stations for electric vehicles.

While the parking situation is generally well-regarded, some guests point out that it can be rather expensive with daily rates ranging from 25 to 28 CHF. Despite the cost, the proximity and easy accessibility seem to offset the price for many visitors. Additionally, the hotel staff receives high marks for their friendly and attentive service in assisting guests with their parking needs.

Overall, while there is no dedicated free parking provided by the hotel itself, the nearby public parking facilities are considered both convenient and well-placed, making them a viable option for those traveling by car.


No, Hotel Schlüssel doesn't have any pool.

No, a spa isn't available at Hotel Schlüssel.

Yes, Hotel Schlüssel welcomes dogs.

Yes, parking facilities are available at Hotel Schlüssel.

No, Hotel Schlüssel doesn't have a gym.

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