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Grand Hotel National Luzern

Luzern , Haldenstrasse 4 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

Info A 5 Star luxury hotel founded in 1870, blending tradition with modern and luxurious comfort.

Summary of reviewsThe Grand Hotel National Luzern is a luxurious and historic five-star hotel with a central location that offers stunning views of Lake Lucerne and Pilatus. The rooms are generally beautiful, clean and spacious with comfortable beds and many feature stunning lake views and classic decor. The hotel's staff are friendly, helpful and welcoming and the spa and pool facilities are easy to use and perfect for a small wellness sequence. While some guests have had mixed experiences with the breakfast and dinner, the hotel's dining options are generally praised. The hotel's valet parking service is highly praised and the hotel's history adds to its charm. Overall, the Grand Hotel National Luzern is a must-visit destination for anyone looking for a luxurious and historic stay in Luzern.
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Luxury Hotel

A historic 5-star hotel situated directly on the shore of Lake Lucerne, offering a blend of Belle Époque charm and modern comfort. It features exquisite guest rooms and suites with views of the lake and mountains. The hotel includes multiple restaurants, bars, a pool floor with sauna, and is known for its attentive service.

Hotel near Golf Courses

This luxury hotel lists a 'Golf course (within 3 km)' or 'within 2 miles' as an activity. It also highlights access to ten golf courses and two driving ranges within an hour's reach.

Hotel for Honeymoon

This glamorous lakeside institution offers opulent rooms filled with antiques and decorated in gold and beige hues. It features a wide choice of dining experiences and an elegant pool floor with sauna. The hotel combines the charm of the Belle Époque with modern comfort, making it ideal for a romantic getaway.

Hotel with Spa

This hotel is known for its spa facilities and exceptional service. It provides a luxurious experience for guests.

Dog Friendly Hotel

This hotel allows pets of any size with a refundable deposit. It combines modern amenities with pet-friendly services and offers excellent dining.

Romantic Hotel

This glamorous hotel offers opulent rooms with antique furnishings and stunning lake views. Its fine dining options and grand ambiance make it perfect for a romantic getaway. It provides a luxurious and unforgettable experience for couples.

Hotel near Nightlife Spots

Home to the National Bar, often cited as one of the most beautiful bars in Lucerne, this hotel offers a classic setting for drinks. Its lakefront location also provides access to other venues along the promenade.

Hotel with Swimming Pool

This hotel boasts a pool and spa. The indoor swimming pool has an outside terrace. The pool area is clean and well-maintained with a view of the mountains.

Heated Pool Indoor Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Heated pool

When is the pool open? All year

Hotel with Free Wi-Fi

The Grand Hotel National Luzern offers free Wi-Fi. It is a 5-star luxury hotel blending tradition with modern, luxurious comfort, making it ideal for both business and leisure travelers who require reliable internet connectivity.

Business Hotel

This 5-star hotel offers a blend of Belle Époque charm and modern comfort, with 62 guest rooms and suites. It features state-of-the-art office space, various restaurants, two ballrooms, versatile conference rooms, and a pool floor with sauna. Its location on Lake Lucerne, close to the KKL and train station, is ideal for business trips.

Hotel with Parking

This hotel offers highly convenient valet parking for guests, ensuring a seamless arrival and departure experience. Cars are parked securely in a garage located directly opposite the hotel, providing easy access.

EV charging stations

Hotel with EV Charging Stations

Grand Hotel National Luzern offers EV charging stations for guests. This allows visitors to conveniently charge their electric vehicles while enjoying the hotel's luxurious accommodations and amenities. Its location in Lucerne makes it a practical choice for EV-driving tourists.

5-Star Hotel

The Grand Hotel National Luzern offers a luxurious experience on the shores of Lake Lucerne. It features elegant rooms, fine dining restaurants, and a lakeside terrace, providing a blend of history and sophistication.

Hotel with Indoor Pool

This luxury hotel features an indoor pool designed with large windows that provide stunning views of the surrounding landscape. The hotel also offers a spa, sauna, and massage services.

Hotel with Heated Pool

This hotel features an indoor pool. It is listed among luxury hotels with heated pools in Lucerne.

Boutique-style Hotel

Historic Hotel

Casino Hotel

Family Friendly Hotel

Room Types

Superior Room City View The room decorated with earthy colours features a flat-screen TV with satellite channels and a private bathroom with bathrobes and free toiletries.

Junior Suite Lake View The spacious room with classical furnishings comes with a balcony, air-conditioning and a flat-screen TV with satellite channels.

Superior Room Lake View The room decorated with earthy colours features a flat-screen TV with satellite channels and a private bathroom with bathrobes and free toiletries.

Deluxe Room Lake View Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as lake views. The unit has 2 beds.

Ritz Suite Lake View The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds.

Classic Room City View Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The double room offers a minibar, a tea and coffee maker, a wardrobe, a flat-screen TV, as well as city views. The unit offers 1 bed.

Classic Room Lake View Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as lake views. The unit has 1 bed.

Design Classic Room Lake View Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as lake views. The unit offers 1 bed.

Design Deluxe Room Lake View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as lake views. The unit offers 1 bed.

Design One-Bedroom Apartment with City View The spacious quadruple room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The quadruple room's kitchen is available for cooking and storing food. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a sofa and a TV. The unit offers 2 beds.

Design Superior Room Lake View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as lake views. The unit offers 1 bed.

Design Rooftop Junior Suite Lake View The spacious quadruple room features air conditioning, a minibar, a balcony with lake views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Design Two-Bedroom Apartment Lake View The spacious quadruple room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The quadruple room's kitchen is available for cooking and storing food. The quadruple room offers a tea and coffee maker, a wardrobe, a safe deposit box, a sofa, as well as a TV. The unit offers 1 bed.

About Grand Hotel National Luzern

License: CHE-103.178.669

Guest Reviews

8.6

Very Good

Location

If you're looking for a hotel with a central location, Grand Hotel National Luzern might just be the one for you. Guests rave about the stunning views over Lake Lucerne and Pilatus, as well as the convenience of being reachable within walking distance from Lucerne Station. The location is perfect for exploring the city with the old town, shopping and piers all within walking distance. The lake view rooms are described as a dream with extraordinary views from the balcony. The hotel also offers easy access to the lake shore and is not too far from Luzern downtown. Overall, the hotel has an excellent location that is both convenient and relaxing, making it perfect for any stay in Lucerne.

Breakfast

Guests at Grand Hotel National Luzern have mixed opinions about the breakfast served at the hotel. While some have labeled it as poor, limited or costly, others have enjoyed the tasty, fresh and great breakfast. The buffet breakfast has received mixed reviews with some guests finding it quite good while others have been disappointed, stating that it is not up to the price and quality of a 5-star hotel. The breakfast staff has been praised for their professionalism and welcoming nature. Some guests have complained about the lack of options, insufficient staff and the inconvenience of having only a la carte breakfast. However, others have appreciated the varied and delicious buffet with a great choice of pastries, juices and bread. Despite the mixed experience, guests have complimented the hotel's dining options with practical restaurant services available in the hotel.

Dinner

The dinner experience at Grand Hotel National Luzern is a mixed bag. While a few guests have complained about the restaurant food being terrible, most guests have enjoyed nice and delicious food. The food in the National restaurant was described as finger-licking delicious and a must-try. A restaurant recommendation from the reception led to a pleasant dining experience with excellent food and friendly staff. However, the brasserie food and breakfast quality were insufficient according to some guests. The hotel also has a starred restaurant and another recommended one, Klinger’s. Despite minor issues with some dishes, most guests seem to have enjoyed their dinner, making it an overall positive experience.

Rooms

The rooms at Grand Hotel National Luzern are generally beautiful, clean and spacious with comfortable beds. Many of the rooms feature stunning lake views and classic decor, adding to the overall luxury feel of the hotel. Some guests noted that certain rooms were small or noisy, but these were in the minority. Overall, the rooms are well-kept and provide a comfortable stay. Some guests did report issues with air conditioning and shower functionality, but these were isolated incidents. The hotel staff responded well to requests for upgrades and addressed concerns promptly.

Beds

The Grand Hotel National Luzern boasts comfortable and excellent beds with some guests mentioning that they had a great night's sleep. Although one guest noted that the baby mattress was dirty and another mentioned that the beds were rutschig (slippery), most reviews were positive. One guest did mention that the bed was basically two single beds joined together and another felt that the mattress was not the most sleep-friendly. However, the Ausstattung der Suite (suite furnishings) were edel und komfortabel (elegant and comfortable) and there were even compliments on the beautiful linen, from the Tischtuch (tablecloth) to the Frottewäsche (towels). Despite one negative review describing the hotel as overpriced and with uncomfortable beds, overall, the Grand Hotel National Luzern seems to have a reputation for providing a comfortable and luxurious bed for guests to sleep in.

Cleanliness

The Grand Hotel National Luzern has received numerous positive reviews about the cleanliness of the hotel. Guests mention that the hotel is very clean and the housekeeping and service is excellent. The rooms are also described as clean, spacious and luxurious. The bathroom is also said to be good. The spa is praised as being excellent and while the sauna is small, it is still considered clean. The hotel is considered to be very tidy overall with impeccable cleanliness. While some guests may have noticed minor flaws such as chipped paint in the bathroom, overall the hotel is described as being very clean with helpful staff.

Staff

The staff at Grand Hotel National Luzern have received high praise from guests with many describing them as friendly, helpful and welcoming. Some guests even went as far as to name specific staff members who went above and beyond, like Yen Wong and a blonde girl at reception. The front desk and bar staff received accolades for their exceptional service and the concierge was singled out for his friendliness. However, a few guests did have complaints about slow service, unprofessional behavior and miscommunication. Overall, the hotel's staff were a major highlight of guests' stays.

Spa

Guests of the Grand Hotel National Luzern can look forward to a delightful spa experience during their stay. The pool and spa facilities are easy to use with an indoor swimming pool that has a terrace outside for those who prefer some fresh air. While some guests found the spa to be too small, the fitness and massage options were praised for their quality. While it may not be a fully-fledged wellness retreat, the hotel does offer a pool and sauna that are clean and sufficient for a relaxing wellness sequence. Those who tried the swimming pool, sauna and sun terrace found them to be enjoyable amenities. Overall, the spa at the Grand Hotel National Luzern is excellent with only some guests suggesting that it may be due for renovation in the future.

Pool

Grand Hotel National Luzern boasts a pool and spa that are easy to use and perfect for a small wellness sequence. The indoor swimming pool with an outside terrace receives positive remarks from guests. Although a smaller pool, it is still appreciated, especially by younger guests who give it top marks. The pool area is clean and well-maintained with a stunning view of the mountains. It's not a wellness oasis, but the addition of a pool and sauna is well-received. The building is great and the pool is a fantastic addition. Some guests find the pool a bit cold, but they still enjoyed their swim while admiring the mountain views. While some guests note that the pool is showing its age, it did not detract from their stay. Unfortunately, not all guests could take advantage of the pool due to the price or its temperature. Overall, the pool is a lovely amenity at Grand Hotel National Luzern that adds to the guests' experience.

Parking

The Grand Hotel National Luzern offers valet car parking for guests, ensuring secure parking for their vehicles. While some services, including parking and fitness/spa facilities, must be paid for separately, the valet parking service is highly praised in guest reviews. Guests appreciate the efficiency and helpfulness of the staff, including during breakfast service where they offer snacks and recommendations for things to do in the area. It should be noted that parking fees apply and there have been some reports of bugs entering rooms through balcony doors, but overall the hotel's parking services are praised as convenient and effective.

5 Star

The Grand Hotel National Luzern is an exceptional, beautiful and welcoming five-star hotel situated in a historic building with high ceilings and a magnificent view of the Vierwaldstätter Lake. While the swimming pool may not be modern, other facilities and services are provided at a level that meets expectations for a five-star hotel and guests are treated to exceptional service. Some rooms may lack air conditioning and some guests have reported organizational issues with the breakfast service, but overall the hotel provides a perfect stay in a lovely location.

Historic

The Grand Hotel National Luzern is a beautiful historical hotel that has been around for approximately 153 years. The building itself exudes charm and has a historical atmosphere with small windows and a nice historic touch. Its legacy and importance in history cannot be ignored, as it is a grand hôtel historique with a story and a past. The interior décor is superb and classic, making it a must-visit destination for anyone looking to experience a clássico com história. Despite its age, the furniture is old but clean and the hotel itself is luxurious, clean and well-maintained, ensuring that guests have an unforgettable stay. Overall, the Grand Hotel National Luzern is a must-see for those who appreciate history and class.

Luxury

Looking for a luxurious stay in Luzern? Look no further than Grand Hotel National Luzern! This hotel is the epitome of luxury - with its old-style architecture and furnishings, you'll feel like royalty during your stay. The lovely staff and beautiful rooms and restaurants add to the already luxurious atmosphere. And did we mention it's a 5-star hotel? Everything you need is at your fingertips. While some reviewers found the hotel to be a bit overpriced, most agreed that the cleanliness and classic luxury were well worth it. Plus, the hotel's history adds to its charm, having been around for over 150 years. So if you're looking for a grand pleasure during your trip to Luzern, book your stay at Grand Hotel National.

Yes, Grand Hotel National Luzern has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Grand Hotel National Luzern.

Yes, Grand Hotel National Luzern welcomes dogs.

Yes, parking facilities are available at Grand Hotel National Luzern.

No, Grand Hotel National Luzern doesn't have a gym.

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