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Summary of reviewsFamily Hotel La Luna - All Inclusive enjoys high praise for its exceptional and picturesque location, situated directly on a serene and beautiful beachfront. Guests appreciate the mesmerizing sea views and tranquil atmosphere perfect for both relaxation and recreation. The proximity to hiking trails and clean scenic surroundings enhances its appeal, making it an ideal spot for families and couples seeking a romantic getaway.
The hotel's breakfast service receives generally positive feedback with guests enjoying the plentiful, varied and often delicious offerings. Dining on the terrace makes for a pleasant experience, although there are occasional remarks about a limited variety of fruits and pastries and issues with the quality of coffee and juices. Dinner experiences are mixed with many guests enjoying tasty dishes and fresh local specialties, yet others criticize the repetitive menu and occasional issues with food replenishment and presentation.
Rooms at Family Hotel La Luna are spacious and comfortable, featuring modern amenities and breathtaking sea views. Many guests appreciate the large bathrooms, excellent temperature control and big comfortable beds. However, the hotel faces significant criticism regarding cleanliness and maintenance with reports of stained carpets, malfunctioning equipment and plumbing issues. The need for more rigorous upkeep and renovation is evident to enhance guest satisfaction.
Cleanliness reviews are mixed with many guests praising the clean and comfortable rooms, as well as the tidy beach and pool areas. However, complaints about the cleanliness of indoor areas such as the sauna, dining facilities and public restrooms are prevalent. Despite generally helpful and attentive reception staff, the overall maintenance of common areas appears lacking.
The staff at Family Hotel La Luna is consistently commended for their friendliness, professionalism and attentiveness, creating a welcoming atmosphere for guests. Occasional mentions of less motivated staff and service lapses do not detract from the general sense of efficient and genuine hospitality provided.
The WiFi service is another area with mixed feedback. While it works well in common areas like the lobby, connectivity issues persist in rooms, especially those on higher floors. The spa and wellness facilities also garner mixed reviews with clean and pleasant saunas but concerns about maintenance and the availability of services such as massages.
The gym facilities, while functional and appreciated for fitness training programs, could benefit from better maintenance and cleanliness. Pool facilities are generally positive with clean and refreshing options and a well-maintained poolside atmosphere. However, some guests report issues with cold water, broken tiles and cleanliness of poolside toilets.
Overall, Family Hotel La Luna - All Inclusive stands out for its beautiful location, friendly staff and enjoyable beach and pool experiences. However, improvements in dining variety, room maintenance and cleanliness in common areas are necessary to fully meet the expectations of all guests.
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