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Summary of reviewsHotel Masuria, nestled in a picturesque setting near Lake Isąg, is widely praised for its tranquil environment and breathtaking views. Guests appreciate its location for peace, offering a retreat perfect for relaxation with convenient amenities like a pool, spa, and recreational activities such as foosball, billiards, and bowling. The hotel's private beach and proximity to the lake provide ample leisure opportunities, making it a top choice for those seeking relaxation.
The dining experience at Hotel Masuria receives positive feedback, particularly for its breakfast buffet, which features a variety of delicious and well-prepared options crafted from local ingredients. The expansive selection changes daily, providing guests a fresh experience each morning. Dinner services, featuring signature cocktails, artisanal ice cream, and highlighted dishes such as tartare and goat cheese salad, also earn commendations, though some guests note the prices do not always match the quality of the meals.
Rooms at the hotel stand out for their spaciousness and cleanliness, offering stunning lake views, while the spa area is lauded for its quality services and pleasant ambiance. Despite some critiques on room maintenance, particularly bathrooms, and occasional inconsistencies in housekeeping, Hotel Masuria generally provides a clean and welcoming environment with ample relaxation spaces.
The pool facilities at Hotel Masuria contribute positively to the guest experience, with compliments on the pool's warmth and the lively yet soothing atmosphere, enhanced by various activities and friendly staff. However, some observations regarding water temperature and chlorination issues suggest room for improvement.
Families find Hotel Masuria an inviting retreat with numerous activities to engage children and adults alike, supported by friendly staff who enhance the familial atmosphere. The range of indoor and outdoor attractions, including a beach area and various sports facilities, ensures that all family members find enjoyment throughout their stay.
Overall, Hotel Masuria offers a charming and peaceful getaway with attentive service and a variety of amenities to please diverse guests, though some room and maintenance areas might benefit from further attention to fully meet the four-star expectations. Show more
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Categories
Hotel for Honeymoon
This hotel offers a combination of comfort and amenities suitable for a relaxing honeymoon. The spa services and convenient location contribute to a pleasant stay. It provides a good base for exploring the surrounding area and enjoying the natural beauty of the Masurian Lake District.
Family Friendly Hotel
Based on a family package offered, the hotel provides amenities such as a swimming pool, children's pool, jacuzzi, saunas, water attractions, a playground, and organized animations for children.
Dog Friendly Hotel
This hotel is pet-friendly and offers amenities to make pets feel at home. It is known to provide services and activities suitable for families, making it convenient for guests travelling with both children and pets.
Hotel with Swimming Pool
Offers a swimming pool as part of its amenities.
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Hotel Masuria offers six modern, air-conditioned rooms suitable for conferences with professional equipment and service. The largest Masuria Room can be divided into three smaller rooms and accommodates up to 250 guests in a theatre arrangement or 200 in a banquet arrangement. All rooms are equipped with air conditioning, a sound system, Wi-Fi, a projector, a screen, and a flipchart.
4-Star Hotel
Located in Worliny, Hotel Masuria provides a comfortable and well-equipped base for exploring the Masurian Lake District. It offers a range of amenities and services designed to ensure a pleasant stay. The hotel's focus on guest satisfaction is reflected in its positive reviews and repeat visitors.
Hotel with Spa
Romantic Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Accessible Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Classic Double or Twin RoomElegant room with satellite TV, free internet and a safe.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The family room features a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as garden views. The unit has 2 beds.
Superior Double or Twin Room with Lake ViewThis twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.
Superior Family RoomThis family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit offers 2 beds.
Deluxe ApartmentThe spacious apartment features 2 bedrooms and 1 bathroom with a shower and free toiletries. The apartment provides a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as lake views. The unit offers 3 beds.
Junior SuiteThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite offers soundproof walls, Smartphone, a tea and coffee maker, a flat-screen TV with cable channels, as well as lake views. The unit offers 3 beds.
Guest Reviews
7.6
Good
Location
Hotel Masuria is nestled in a serene and picturesque setting, flanked by the stunning Lake Isąg. The location is widely praised for its tranquility, offering a perfect escape for relaxation and rejuvenation. Guests love the breathtaking views and the peaceful surroundings, making it an idyllic place for those seeking a retreat from the hustle and bustle. The hotel's proximity to the lake is a standout feature, providing a private beach and various opportunities for leisure and active recreation. With clean air and a charming atmosphere, this venue is ideal for unwinding. Additionally, the property boasts convenient amenities including a pool, spa, and activities like foosball, billiards, and bowling. The serene forest atmosphere further enhances the sense of peace and calm, making Hotel Masuria a top choice for a tranquil getaway.
Breakfast
Nestled in the serene landscapes of the Masuria region, 'Hotel Masuria' offers a breakfast experience that delights guests with its quality and variety. Many commend the breakfast buffet for its expansive selection and the delightful flavors of dishes crafted from local products. Words like delicious, hearty, and excellent are frequently used to describe the morning offerings, which include an array of both hot and cold options that change daily, ensuring a fresh experience each morning. Notably, the local sourcing of ingredients adds a special touch, enhancing the authenticity and taste of the meals. While a few found the breakfasts average, the prevailing sentiment is that breakfast at Hotel Masuria exceeds expectations, providing a hearty and satisfying start to the day with a broad range of tasty, well-prepared offerings. Whether enjoying breakfast or returning for dinner, guests can expect a consistently high standard of dining throughout their stay.
Dinner
Hotel Masuria has garnered mixed reviews for its dining experience, with many guests praising the quality and variety of the offerings. The cuisine is often described as delicious and fantastic, with a significant portion of guests highlighting the impressive selection and presentation of dishes. The breakfast and dinner buffets are notably popular, appreciated for their range and taste. Signature cocktails and mulled beer are well-received, adding a unique touch to the dining experience. Guests also enjoy the artisanal ice cream and specific dishes like tartare and goat cheese salad, which are highly recommended.
However, there are some critiques, with a few guests expressing dissatisfaction with the value for money, stating that the prices do not always match the quality of the food. Despite this, the general consensus leans towards a positive dining experience, bolstered by varied menu options and a commendable standard maintained by the hotel’s restaurant.
Rooms
Hotel Masuria offers a mix of experiences for travelers, nestled in a brilliant location with captivating views of Lake Isąg and providing access to a pool and sauna all day. The rooms stand out for their spaciousness and cleanliness, presenting a pleasant environment to unwind. While the hotel manages to deliver comfort with an air-conditioned single room in the new part and generally comfortable beds, some guests pointed out that the mattresses can be too soft for their liking.
However, quality varies, with several reviews emphasizing the need for renovation. The rooms, while clean, are described as requiring refreshing and some aspects, notably the bathrooms, are in poor technical condition. Beds in certain rooms are too narrow and uncomfortable, and issues such as stuffiness and bad smells have been reported. The establishment seems to have passed its prime, and regular thorough cleaning is lacking, with rooms only attended to every two days.
Overall, Hotel Masuria promises spacious and clean rooms with stunning views, although visitors may encounter some inconsistencies in maintenance and comfort varied across different areas of the property.
Beds
At Hotel Masuria, guests have mixed experiences with the beds. Many guests find the beds comfortable, with some highlighting a particularly comfortable large bed. However, there are notable concerns regarding the softness of the mattresses, which some guests find too soft and prone to sliding apart. Others mention that this softness contributes to discomfort. Additionally, the narrowness of some beds has been remarked upon as a negative factor affecting the overall comfort. Despite these issues, there are still several guests who appreciate the comfort of the beds, suggesting experiences may vary depending on room or personal preference.
Cleanliness
Hotel Masuria offers a mixed experience when it comes to cleanliness, based on guest feedback. The hotel boasts rooms that are generally clean, warm, and spacious, with several guests highlighting their cleanliness and the comfort they provide. Common areas like the lobby and available relaxation zones also maintain good cleanliness, contributing to a pleasant environment. The pool area, though clean in some aspects, has received comments about necessary improvements, especially concerning the water temperature.
Despite these positives, some areas of the hotel might benefit from attention. A portion of guests noted that certain features, such as the carpets and bathrooms, are outdated and could use renovation. Reports of cobwebs, remnants from previous occupants, and issues with some room amenities suggest inconsistencies in housekeeping standards. Additionally, the ongoing renovation works during some stays indicate that the hotel is aware of these concerns and might be working towards improvements.
Overall, while the hotel generally provides a clean space, aiming for consistency in cleanliness and addressing renovation needs could enhance the guest experience. The friendly staff and ample relaxation spaces remain assets to the establishment, offering a welcoming atmosphere for travelers.
Staff
Hotel Masuria's staff consistently receives praise for their friendliness and helpfulness, creating a welcoming and pleasant atmosphere for guests. From the moment of arrival to the interactions with housekeeping and reception, the service is noted for being professional and attentive. Guests appreciate how the staff is always smiling and eager to assist, emphasizing their positive attitude and dedication to guest care. Special mentions of staff members, such as Ms. Justyna, highlight their polite and efficient service. Although there are minor language barriers for non-Polish speakers, with some staff primarily speaking Polish, this does not overshadow the overall warmth and dedication shown by the team. Whether it's enjoying a meal at the hotel restaurant or requesting assistance at the Spa, guests frequently commend the friendly and accommodating nature of the service. Despite a few organizational hiccups, such as an oversight in providing a child's bed, the overall experience with the staff is overwhelmingly positive, adding to the hotel's charm and guest satisfaction.
Wi-Fi
Hotel Masuria presents a mixed experience when it comes to internet connectivity, with guests highlighting both positive and negative aspects. While some guests found the internet service to be good, noting that it is not common to find reliable internet in hotels, others faced challenges with the network. Several reviews mention slow and frequently disconnecting wifi, and some guests experienced difficulties finding the Wi-Fi passwords. In some cases, while a connection to the router was possible, there were issues with the router itself failing to connect to the internet. Overall, although the internet worked for some, the wifi quality at Hotel Masuria varies and may not meet all guests’ expectations.
Spa
Nestled in a picturesque setting, Hotel Masuria boasts a spa that has garnered praise for its overall quality and offerings. The spa area is noted for its pleasant and well-maintained environment, featuring a thermal pool that stands out as a significant highlight. Guests can enjoy a range of treatments and very good massages, making the wellness area an excellent choice for relaxation.
The hotel itself is described as very clean and well-maintained, which complements the esteemed spa experience. Dining at the hotel also receives commendations for its good standard, with a wide-ranging selection of tasty and nicely presented dishes, along with attentive service from the wait staff.
While there are isolated mentions of underprepared saunas, the spa's operational hours from 8:00 AM to 10:00 PM offer guests ample opportunity to indulge in the calm surroundings. Additionally, the option to rent a boat adds a delightful potential for exploration and leisure, wrapping up a well-rounded stay at this hotel.
Pool
Hotel Masuria's pool facilities offer a varied experience for guests, marked by both positive attributes and a few notable concerns. The hotel features a large indoor pool that many guests find enjoyable, with its warmth being appreciated by several reviewers. An array of activities such as animations for kids, sauna access, and evening music create a lively yet soothing atmosphere around the pool area. The engaged staff contributes positively to the experience, enhancing the overall atmosphere with their dedication and friendliness.
Additionally, the presence of a jacuzzi, though occasionally marred by colder water, is commended when functioning at its best. For those looking for more than just swimming, the hotel's water facilities include options like boat rentals, adding an extra dimension to the offerings. Guests have appreciated the availability of the pool at no extra charge, making it a convenient amenity.
However, some reviews highlight issues such as cold water in the pool and occasional reports of strong chlorine smells. Despite these drawbacks, the pool generally stands out as spacious, offering ample room to swim and relax. The surrounding complex is noted for its tranquility and the complementary offerings like saunas are a significant bonus. Overall, the pool at Hotel Masuria seems to be a largely positive aspect of the guest experience, with additional features enhancing its appeal, though minor adjustments could address some recurring issues.
Parking
Hotel Masuria offers a convenient location with ample parking facilities for guests. Many reviews highlight the availability of a large parking area on site, ensuring ease for those traveling by car. However, the parking at Hotel Masuria comes with a fee, which is noted by several guests. While good parking spaces are indeed present, some guests have pointed out occasional challenges in finding free spots, suggesting that the demand for parking can sometimes exceed availability. Despite the paid nature of the parking, the accessibility and large capacity are seen as beneficial for visitors, making it a practical choice for those prioritizing car convenience during their stay.
Family
Hotel Masuria offers an inviting retreat for families with children, providing a welcoming environment and a variety of activities to engage the young ones. The hotel's setting is perfect for a longer stay, especially for families looking for both relaxation and entertainment. With friendly and attentive staff, children are made to feel especially welcome, enhancing the overall family experience.
The range of attractions is impressive, catering to different interests both indoors and outdoors. Families can enjoy the beach area equipped with deck chairs and a pier, or rent equipment for water-based activities. The indoor facilities include a swimming pool, bowling, table tennis, and a full spa, ensuring that everyone in the family, from the youngest to the adults, finds something enjoyable to do.
On weekends, the hotel organizes additional activities, ensuring there is always something new to look forward to. Guests appreciate the thoughtful layout of the hotel and its surrounding spaces, which are optimized for family activities. Dining is well-suited for families, with good food options available for both children and adults.
Overall, Hotel Masuria is lauded as a charming destination with fantastic service, making it an ideal spot for families seeking a pleasant, entertaining, and accommodating getaway.
4 Star
Hotel Masuria presents itself as a four-star establishment, but various reviews indicate discrepancies in its advertised rating. Visitors have highlighted that the hotel lacks air conditioning, which is unusual for a property of this caliber. Many guests feel the rooms are outdated and poorly maintained, falling short of the expected four-star standard. Specifically, issues such as dirt in the bathroom, cobwebs, and dirty bedding have been noted, contributing to an overall impression that the hotel is not adequately prepared for the season. Additionally, the atmosphere does not align with the inviting environment typical of upscale hotels, and small details, which should meet higher standards, are often overlooked. While these factors have led to a consensus questioning the hotel's four-star status, many believe a general renovation and improved management might align its offerings with guests' expectations.
Yes, Hotel Masuria has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Hotel Masuria.
Yes, Hotel Masuria welcomes dogs.
Yes, parking facilities are available at Hotel Masuria.