Hotel Victoria

Lugano 45.99194500, 8.94705500 , Riva Paradiso 2b (Show on Map)
6.8
Rated


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Summary of reviewsHotel Victoria in Lugano is highly regarded for its exceptional location. Situated right by Lake Lugano, the hotel offers breathtaking scenic views and easy access to transportation options. Guests appreciate the proximity to the city center, restaurants, shopping facilities and local attractions. The hotel's turn-of-the-century architecture adds a nostalgic charm and the friendly staff and clean facilities enhance the experience. Even with minor drawbacks such as dated interiors or occasional noise, the superb location remains a standout feature.

The breakfast experience at Hotel Victoria receives a mix of praise and critique. Many guests enjoy the high-quality products and variety, particularly appreciating the terrace dining with stunning lake views. The friendly breakfast staff and delicious cappuccinos are also highlighted positively. However, some guests point out a limited selection and issues with replenishment, suggesting that improvements could be made in terms of variety and presentation.

Dinner at Hotel Victoria is generally well-received, particularly the pizza and diverse menu options at the restaurant and associated pizzeria. The dining experience is enhanced by courteous service and reasonable pricing. However, a few reviews mention high prices and inconsistent food quality, indicating room for improvement in certain areas.

The rooms, echoing a classic Victorian style, are appreciated for their elegance, cleanliness and picturesque lake views. Spacious balconies and comfortable environments add to the guests' comfort. Nonetheless, dated decor, old furniture and occasional noise are common concerns. Some maintenance issues such as mold, chipped paint and leaky ceilings were noted, suggesting that updates and modernization would significantly benefit the guest experience.

Cleanliness reviews are mixed; while some guests found the hotel to be very clean and well-maintained, others reported dust, cobwebs and unclean conditions, particularly in rooms and hallways. Consistent and thorough cleaning appears to be a requirement for enhancing overall satisfaction.

The staff at Hotel Victoria largely receive positive feedback for their friendliness, professionalism and helpful service. Guests particularly appreciated the welcoming atmosphere created by the staff, though a few reviews mention occasional disorganization or inattentiveness.

Wi-Fi service at the hotel presents a mixed picture. While it functions well in communal areas like the reception, many guests find the connection in rooms, especially on higher floors, to be poor and unreliable. Consistent internet access is a noted area needing improvement.

Parking options are available but are considered expensive and limited in number. Guests found the high cost and limited spaces inconvenient and there were instances of miscommunication regarding reservations.

Hotel Victoria is generally family-friendly, offering spacious rooms and a playroom filled with toys that children enjoy. However, noise from festivals and inappropriate family photos displayed throughout the hotel could be areas of concern for some.

Lastly, feedback on the beds is mixed with many guests finding them comfortable, though there are several mentions of issues that detracted from the sleep quality for some.

Overall, Hotel Victoria offers a charming, historical ambiance with standout lake views and a prime location, making it an attractive option for travelers despite areas needing improvement in breakfast variety, Wi-Fi consistency and maintenance.
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Categories
Hotel for Honeymoon
Located on Riva Paradiso, Hotel Victoria offers lake views and a convenient location. Its comfortable rooms provide a relaxing stay for couples.

Hotel with Parking
Hotel Victoria offers private parking and an underground garage. Public parking is also available nearby for a fee.

Cheap Hotel
Provides affordable rooms with essential amenities. It is located in Lugano, offering easy access to the lake and city center. Focuses on providing a comfortable stay at a reasonable price.

3-Star Hotel
Hotel Victoria, located in Paradiso, offers comfortable accommodation with easy access to Lugano and its lakefront. It provides a pleasant stay with essential amenities and services.

Family Friendly Hotel

Business Hotel

Room Types
Single Room Air-conditioned room with a flat-screen satellite TV and a bathroom.

Double Room Air-conditioned room with a flat-screen satellite TV and a bathroom.

Double Room with Lake View Air-conditioned room with a flat-screen satellite TV and a bathroom, offering panoramic views over the entire bay of Lugano.

King Room with Lake View The spacious double room features air conditioning, a seating area, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 2 beds.

Business Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, heating as well as city views. The unit offers 2 beds.

Superior Double Room Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a carpeted floor as well as city views. The unit has 2 beds.

Guest Reviews
6.8
Rated
Location
Hotel Victoria in Lugano enjoys an enviable location that repeatedly receives high praise from its guests. The hotel is perfectly situated directly on the lakeside, offering breathtaking views of Lake Lugano and the surrounding mountains. Many reviews highlight the convenience of being close to key transport options including bus, train and boat stops, making it easy for visitors to explore the area and reach nearby attractions.

The proximity to the promenade allows for pleasant walks along the lake with the city center just a short distance away, either by foot or public transport. Guests appreciate the ease of access to restaurants, shopping facilities and various local points of interest. The hotel's central location in the Paradiso area provides the ideal starting point for visiting Lugano's main sights.

The historical building, while noted by some as old, adds a charming, nostalgic element to the stay. Many visitors were enamored with the turn-of-the-century architecture, feeling as if they've been transported back in time. The friendly staff and clean facilities further enhance the overall positive experience.

Guests consistently mention the stunning lake views from their rooms and the hotel's strategic positioning, making it an attractive option for those looking to relax and enjoy the natural beauty of Lugano. Despite minor drawbacks noted by some, such as dated interiors or occasional noise, the superb location and mesmerizing views seem to more than compensate, making Hotel Victoria a favored choice for travelers seeking a scenic and convenient base in Lugano.

Breakfast
Hotel Victoria's breakfast offerings received mixed reviews from guests. On the positive side, many appreciated the high-quality products and found the breakfast to be plentiful and varied, especially enjoying the charming breakfast room with its beautiful view of the lake. Several guests highlighted the joy of having breakfast on the terrace, praising both the scenery and the sufficient selection of food. The friendliness of the breakfast staff and the delicious cappuccinos were also noted favorably.

However, numerous reviews pointed out limitations and areas needing improvement. Common issues included a limited variety of options, lack of fresh ingredients and inadequate replenishment of the buffet. Some guests found the breakfast to be too basic or minimal with complaints about no fruit, vegetables or eggs available. Additionally, the presentation and organization of the breakfast area were criticized by some with mentions of birds causing disturbances and a few instances of unclean dishes.

Overall, the breakfast at Hotel Victoria seems to be satisfactory for many guests, particularly those savoring the view and the more positive aspects of the meal. However, there is clear room for improvement in terms of variety, quality and ensuring a more consistent replenishment of the buffet items.

Dinner
Hotel Victoria's dining scene offers a mix of experiences with a particular emphasis on its pleasant and convenient restaurant options. Guests frequently highlight the delectable pizza and delicious dinners available, often praising the freshness and quality of the food. Notably, the restaurant outside is appealing with many referring to it as gorgeous and a great surprise. The restaurant service is generally courteous and efficient, complementing the high-quality cuisine.

The associated pizzeria on the ground floor consistently receives commendations for its excellent meals, including various dishes such as Fish'n Chips, Penne arrabiata and Shrimp curry, all served with charm by the wait staff. This eatery is described as very decently priced with some reviewers noting that the food offers good value for money.

Breakfast also receives positive mentions with an extensive buffet that guests seem to enjoy. The setting of the restaurant, facing the lake, offers an inviting atmosphere with attractive menu options and cheerful, multilingual staff.

However, some reviews do touch on less favorable points. There are mentions of the restaurant being pricey with food not always up to standard and a few guests even encountered rude staff. Specific complaints included overly simplistic or cafeteria-like cuisine and occasional unpleasant smells from the restaurant's kitchen.

Overall, while the restaurant does receive some mixed reviews, the positive feedback regarding the quality, variety and service suggests that the dining experience at Hotel Victoria is generally satisfying and often recommended by its guests.

Rooms
Hotel Victoria boasts an elegant and charming aesthetic, echoing a classic Victorian style that many guests find delightful. Rooms with views of the lake and spacious balconies are particularly recommended, offering picturesque vistas that enhance the stay. The location of the hotel, right by the lake, provides tranquil surroundings and beautiful scenery which several reviews highlighted positively. Guests praised the overall cleanliness and comfort of the spacious rooms, noting that the bathrooms, while sometimes outdated, were generally large and well-equipped. The air conditioning in many rooms works effectively, ensuring a comfortable environment.

However, the hotel does show its age. Many reviews pointed out the dated decor and old furniture, indicating that renovations would be beneficial. The furnishings and installations, such as air conditioning units and fixtures, often appear worn out and sometimes do not function properly. Soundproofing is another common issue with noise from both the street and within the hotel being a potential disturbance.

The maintenance of the spaces could be improved, as instances of mold, chipped paint, leaky ceilings and general disrepair were noted. Despite these setbacks, the positive aspects such as cleanliness, a classic charm and excellent views make Hotel Victoria a pleasant stay for those appreciating a historical ambiance, though it would greatly benefit from updates and modernization.

Beds
Hotel Victoria receives mixed feedback regarding its beds with a noticeable emphasis on both comfort and discomfort. Numerous guests praise the beds for being comfortable and some even describe them as very comfortable or super comfy with soft pillows and duvets adding to the overall pleasant experience.

However, there are recurring mentions of issues that detracted from some guests' stays. Common complaints highlight that some beds and mattresses are too soft, saggy or worn out. There is also feedback about beds being narrow, hard or too small with mattresses occasionally found uncomfortable or requiring replacement. Some guests noted broken bed frames, loose slats or creaky beds, further impacting their rest.

Cleanliness is another point of contention, where a few guests encountered dirty or stained bed linens and mattresses. The lack of mattress protectors and the presence of hair were also noted.

Overall, while many found the beds comfortable and appreciated the quality of the bedding, there remains a significant need for improvements and consistency to address the discomfort and cleanliness issues reported by other guests.

Cleanliness
Hotel Victoria, while garnering positive remarks for its clean and welcoming ambiance in some instances, generally presents an inconsistent picture of cleanliness. Several guests have praised the hotel for having very clean rooms and comfortable facilities, emphasizing a well-maintained environment upon arrival. These positive comments highlight the hotel's capability to offer a pleasant stay with clean bathrooms, tidy rooms and a generally hygienic setup in certain areas.

However, a significant portion of feedback points to recurring issues with cleanliness. Many guests reported encountering dust, cobwebs and unclean conditions in various parts of the hotel, including the rooms, hallways and the breakfast area. Complaints about dirty carpets, unclean bathrooms and neglected furniture were common. The overall cleanliness of some rooms left much to be desired with reports of unpleasant odors, stains and worn-out fixtures contributing to a less than satisfactory experience.

The hotel also seems to suffer from infrastructure issues with dated and broken facilities being a frequent mention. The need for a more thorough and regular cleaning regimen is apparent from guest reviews, suggesting that improvements in housekeeping standards and a comprehensive renovation might be necessary to enhance the overall guest experience.

While there is a noticeable divide in guest experiences concerning cleanliness, the feedback suggests that maintaining and improving the hotel's cleanliness and upkeep should be a priority for Hotel Victoria to ensure a consistently positive stay for all guests.

Staff
Hotel Victoria's staff receives generally positive feedback from guests. Numerous reviews highlight the friendliness, professionalism and helpfulness of the team. Many guests appreciated the warm and welcoming atmosphere created by the employees, describing them as super attentive, accommodating and courteous. Specific mentions were made about the staff at the front desk and the breakfast servers, who were often noted for their excellent service and positive demeanor.

While several reviews praised the staff for their friendliness and exceptional service, there were occasional mentions of unfriendliness or a lack of responsiveness. Some guests found the staff to be disorganized or inattentive at times and a few noted the absence of personnel when needed. Additionally, comments were made about the reception staff's variable hospitality with some receptionists being less welcoming or professional compared to others.

Overall, the hospitality and service of Hotel Victoria's staff are viewed favorably by most guests, contributing positively to their stay despite a few areas that could benefit from improvements.

Wi-Fi
Hotel Victoria has garnered mixed reviews when it comes to its Wi-Fi service. On the positive side, several guests have praised the internet connection for being functional and working well, particularly in communal areas like the reception. Some reviews highlight that the Wi-Fi is good and even high-speed, which aligns well for basic browsing and communication needs. Remarkably, there are no significant issues reported when connecting to Wi-Fi in the reception area, where some guests noted a highly functional and efficient service.

However, for those needing consistent internet access in their rooms, especially on higher floors like the fourth, the reviews indicate several challenges. Many guests noted poor and unreliable Wi-Fi connections in the rooms with some experiences detailing a connection that disconnects every five minutes or is completely nonfunctional. There are instances where Wi-Fi is either slow or non-existent in certain rooms, leading to a lack of satisfactory internet access for many.

Overall, while there are positive remarks about the hotel's Wi-Fi in shared areas, significant improvements are needed to provide a consistent and reliable connection in the hotel's rooms.

Parking
Hotel Victoria offers a variety of parking options, but the situation is mixed according to guest feedback. On the positive side, the hotel provides parking spaces right in front of the building, offering convenience for travelers arriving by car. Additionally, there are secure underground parking garages available nearby and some guests appreciated the ease of access and the proximity of parking options.

However, there are several drawbacks that guests frequently mention. Many found the parking to be expensive with costs ranging from 20 euros to 60 euros per day. There were also complaints about the limited number of spaces with only about four spots available directly in front of the hotel, causing significant inconvenience for some guests. Confusion and miscommunication regarding parking reservations and availability were also common issues.

Additionally, for those requiring alternative parking, there are public garages in close proximity, but these too come at a high price and may not always have space available. For motorcycle owners, there is parking at the back of the hotel.

Overall, while Hotel Victoria offers several parking options, many guests found the process to be complicated and expensive, making it one of the weaker aspects of their stay.

Family
Hotel Victoria is generally well-suited for families, offering a variety of amenities and services that cater to children and make it a convenient choice for family travel. Families have access to spacious family rooms that comfortably accommodate four people with some guests mentioning that the rooms were large enough and suited their needs perfectly. The presence of a huge playroom filled with toys has been particularly appreciated, providing a delightful and engaging space for kids, which many parents found to be a pleasant and unexpected surprise.

Though some reviews note that families can be noisy, contributing to a lively and familial atmosphere, this might not be ideal for all guests. Additionally, there's feedback suggesting that the noise from nearby festivals can be disruptive, especially to families seeking a quieter stay.

The hotel exudes a warm, family-friendly atmosphere and is considered very convenient for families traveling with young children, thanks to amenities like the playroom. However, a few reviewers have mentioned concerns about the abundance of personal family photos displayed throughout the hotel, finding them inappropriate. Moreover, some criticism is directed towards the maintenance of certain areas, such as balcony chairs needing repair and the small space available for baby strollers.

Overall, Hotel Victoria appears to be a welcoming destination for families with excellent facilities for children and a generally positive environment, albeit with some noted areas for improvement.

3 Star
Hotel Victoria offers an experience that reflects a charming, old-world ambiance. It is praised for its clean and comfortable accommodations with a good price-performance ratio, despite not meeting the modern standards expected from a three-star establishment. The hotel's lakeside location adds to its appeal, providing a beautiful setting.

The overall service and facilities are consistent with what one would expect from an average three-star hotel, though some guests have pointed out the need for renovation and modernization. While the exterior and decor may seem outdated, the rooms are generally in line with typical three-star expectations. However, the interior and some services do reflect signs of wear and could benefit from updates to match contemporary expectations.

Some reviewers feel that the hotel does not warrant its three-star rating anymore and suggest that it may fall short of today's standards. Despite this, the hotel offers decent value for money, making it a reasonable option for budget-conscious travelers. Breakfast was found to be standard but unremarkable and while some guests were disappointed with the overall quality, others conceded it was acceptable given the price point.

In conclusion, Hotel Victoria provides a satisfactory stay that aligns with a traditional three-star hotel experience, provided visitors temper their expectations and appreciate the charm of an older, yet comfortable establishment.

Business
Hotel Victoria with its old-fashioned charm, offers a classy ambiance that works well for short-term business travel or quick stopovers. While the hotel provides adequate WiFi for business purposes and access for online conferences and events, the signal can sometimes be weak, making it less reliable for work tasks. The rooms, though showing some age, are comfortable and the silent environment aids in restful sleep. Basic toiletries are provided, but expect no mini-bar. The lack of a business atmosphere and facilities makes it less suitable for business meetings. However, its proximity to shopping centers adds a convenient touch for quick errands during a busy schedule. Overall, for an overnight business stay or a brief work trip, Hotel Victoria delivers modest amenities and decent comfort.

Honeymoon
Hotel Victoria is described as a great destination for honeymooners, notably praised for its cozy, welcoming atmosphere ideal for couples. It offers personalized views that add an intimate touch to the stay. The hotel’s romantic decor and lakeside setting make it excellent for a romantic stay. Despite some isolated comments indicating a lack of a specific honeymoon feel or romantic dinner options, the overall ambiance and fantastic views contribute to a positive experience for those seeking a romantic getaway.


No, Hotel Victoria doesn't have any pool.

No, a spa isn't available at Hotel Victoria.

No, Hotel Victoria doesn't allow dogs.

Yes, parking facilities are available at Hotel Victoria.

No, Hotel Victoria doesn't have a gym.

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