World > Europe > Italy > Tuscany > Lucca > Lucca > Hotels in Lucca > Hotel Palazzo Alexander

Hotel Palazzo Alexander

Lucca , Via Santa Giustina 48 (Show on Map)

9.1

Excellent

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsHotel Palazzo Alexander, located within the ancient walls of Lucca, is highly praised for its exceptional location, placing guests in the heart of the city’s historic charm while maintaining peace and tranquility. This former palace combines historical elegance with modern comforts, ensuring a memorable stay. Guests are consistently impressed by the central yet quiet setting, making it an ideal base for exploring Lucca’s vibrant culture and iconic landmarks.

Breakfast at the hotel receives outstanding reviews, noted for its delicious variety and quality. Freshly prepared and made-to-order options, such as eggs, bacon and local products, are highlighted along with freshly squeezed juices and handcrafted coffees. The charm and elegance of the breakfast room enhance the experience and the service is lauded for its attentiveness and personalization. The presence of healthy and gluten-free options adds to the appeal, making breakfast one of the standout aspects of staying at the hotel.

While the hotel does not offer in-house dinner, the staff’s excellent recommendations for local dining options greatly enhance the overall dining experience. Guests appreciate the knowledgeable guidance and assistance with reservations, which help them enjoy the best of Lucca's culinary offerings.

The rooms at Hotel Palazzo Alexander are celebrated for their classical charm and spaciousness, featuring high ceilings and tasteful decor that transport guests to another era. Comfortable beds and serene, quiet environments ensure restful stays. Cleanliness is a major strength with impeccable maintenance of both rooms and common areas frequently noted. However, there are occasional mentions of smaller room sizes and furniture needing updates.

The hotel’s staff is consistently highlighted as one of its greatest assets. Friendly, helpful and multilingual, they create a welcoming atmosphere that feels like a home away from home. Attention to detail and personalized service, including specific mentions of Mario and Roberto, contribute significantly to guests’ positive experiences.

The free wifi provided is generally reliable and strong, suitable for leisure or business needs, despite a few instances of connectivity issues. Parking is another well-managed aspect with secure and convenient options facilitated by attentive staff, ensuring minimal hassle despite the hotel's central location.

Family travelers find Hotel Palazzo Alexander particularly accommodating with the family-run nature of the establishment creating a warm, inviting atmosphere. Family rooms and child-friendly hospitality enhance the experience, making it a delightful choice for those traveling with children.

Overall comfort at the hotel is reinforced by the well-praised beds, often described as comfortable and large, although a few guests noted varying firmness and height issues. The hotel's four-star rating is reflected in its blend of classic decor, modern amenities and high standards of service and cleanliness. Business travelers also find the facilities and services well-suited to their needs.

Hotel Palazzo Alexander seamlessly blends its historic charm with modern conveniences, capturing the essence of a boutique hotel experience. Its antique decor and intimate atmosphere provide a unique stay within the beautiful and historically rich city of Lucca.
Show more

Categories

Boutique-style Hotel

Housed in a historic building in the center of Lucca, this hotel offers rooms with free Wi-Fi, air conditioning, and antique wood floors. Its central location and carefully preserved traditional architecture make it a charming boutique option.

Luxury Hotel

This refined boutique hotel in the historic center combines historic charm with modern luxury. Rooms feature elegant decor, and some junior suites include a jacuzzi in the bathroom. Personalized service is a hallmark.

Historic Hotel

Housed in a historic building dating back to the 12th century, this hotel features preserved architectural elements including 14th-century ceilings and a wall from the Roman era.

Hotel for Honeymoon

This boutique hotel offers stylish rooms with unique decor and modern amenities. Its intimate setting and attention to detail create a romantic retreat. The hotel's location in the heart of Lucca makes it ideal for exploring the city's cultural and culinary delights.

Family Friendly Hotel

This hotel is located in Lucca and is known for its comfortable accommodations and strategic location, suitable for families exploring the city.

Romantic Hotel

Housed in a historic building, this hotel combines charm with modern amenities. Its central location and elegant rooms create a romantic ambiance.

Hotel with Parking

Parking is available at this hotel located in Lucca.

Accessible Hotel

Hotel Palazzo Alexander provides an entirely wheelchair accessible unit and has facilities specifically for disabled guests. Accessible bathrooms are available with features such as a walk-in shower, roll-in shower, shower for disabled, and toilet for disabled. A lift is present to access upper floors.

4-Star Hotel

Guests consistently praise the superb decoration, excellent cleanliness and well-equipped rooms. It delivers a classic and comfortable experience that aligns with the expectations for a four-star hotel.

Business Hotel

Small Hotel

Room Types

Single Room Air-conditioned room with a flat-screen TV, minibar and in-room safe.

Double or Twin Room Air-conditioned room with a flat-screen TV, minibar and in-room safe. Please specify your preferred bed type.

Family Room Air-conditioned room with a flat-screen TV, 2 minibars and 2 in-room safes. Family room is composed of two connecting rooms.

Triple Room Air-conditioned room with a flat-screen TV, minibar and in-room safe.

Junior Suite This junior suite offers a seating area and a spa bath.

Junior Suite with Balcony Guests will have a special experience as this suite features a spa bath. This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

About Hotel Palazzo Alexander

License: 046017ALB0040, IT046017A1EDX58QRL

Guest Reviews

9.1

Excellent

Location

Hotel Palazzo Alexander stands out for its unbeatable location within the historic walls of Lucca, providing easy access to everything this charming city has to offer. Guests consistently praise its central position, ideal for exploring the bustling squares, quaint streets and iconic monuments just a short walk away. The hotel sits in a quiet yet strategic spot, combining the convenience of being near main attractions, shops and restaurants with the tranquility of a peaceful street. Visitors appreciate both the historic charm of the former palace and the helpfulness and warmth of the staff, making it an excellent starting point for any Lucca adventure. The combination of central location, beautiful surroundings and attentive service ensures a memorable stay, perfect for immersing oneself in the rich history and vibrant culture of Lucca.

Breakfast

Hotel Palazzo Alexander's breakfast offerings have received an overwhelmingly positive response from guests. Described as fantastic, incredible and delicious, the breakfast experience at this hotel stands out for its quality and variety. Guests have commended the freshly prepared and made-to-order options, including eggs, bacon, pancakes, fresh local products and a range of continental goodies. The inclusion of freshly squeezed juice and handcrafted coffees adds a special touch, making the breakfast both rich and satisfying.

The service is also highly praised with attentive staff providing exceptional and personalized service, whether breakfast is served in the classically furnished breakfast room or delivered to individual rooms upon request. The atmosphere of the breakfast room, often described as charming and beautiful, enhances the dining experience, offering a setting that is both cozy and elegant.

In addition to the variety and quality, guests have appreciated the healthy and safe breakfast options, especially in light of COVID regulations. The presence of gluten-free options is a bonus for those with dietary restrictions. Overall, the breakfast at Hotel Palazzo Alexander is highlighted as a memorable part of the stay, often described as one of the best breakfast experiences in Italy.

Dinner

Hotel Palazzo Alexander does not have an in-house dinner service, but the staff excels in providing guests with outstanding recommendations for dining options. They consistently arrange table reservations and suggest top-notch places to enjoy both lunch and dinner. Many guests appreciate the numerous suggestions for local eateries and the assistance in finding great dining spots. The hotel is noted for its helpful guidance on where to eat and explore, contributing significantly to a positive dining experience during the stay.

Rooms

Hotel Palazzo Alexander offers a remarkable accommodation experience with rooms frequently praised for their beauty and classical charm. The rooms are spacious, well-decorated and feature high ceilings, often inducing a sense of stepping into another era. Guests appreciated the tasteful decor and comfortable, large beds, which contribute to a relaxed and elegant ambiance.

The suites, particularly the top-floor ones, are noted for their generous space and thoughtful amenities, including multiple windows with lovely views of the rooftops and mountains. The presence of USB connections and practical facilities in the rooms has been well-received. Cleanliness is another strong point with many reviews highlighting how tidy and well-maintained the accommodations are.

Guests also described the rooms as quiet and cozy, ensuring a restful stay in a serene environment. However, there were a few mentions of rooms being somewhat small and furniture showing signs of age, suggesting the need for some updating. Bathrooms were generally deemed spacious, clean and well-equipped, though there were occasional comments on the need for modernization.

In summary, the rooms at Hotel Palazzo Alexander provide a delightful blend of traditional elegance and modern comfort, making it a highly recommended choice for a charming stay in Italy.

Beds

Hotel Palazzo Alexander generally receives high marks for the comfort of its beds. Guests consistently describe the beds as comfortable with some highlighting the addition of mattress toppers for extra coziness. The bedding is often noted as very good and the pillows also receive positive feedback. Several reviewers mention that the beds are large and wide, contributing to a good night’s sleep.

However, not all feedback is entirely positive. A few guests found the beds to be less comfortable and noted that the firmness wasn't always ideal. Additionally, taller guests mentioned that the beds might be short for those over 1.9 meters in height.

Despite these occasional critiques, the overwhelming consensus is that the beds at Hotel Palazzo Alexander provide a comfortable and restful experience for most guests with some even declaring them to be the most comfortable hotel beds they've ever slept on.

Cleanliness

Hotel Palazzo Alexander impresses with its exceptional commitment to cleanliness, as confirmed by numerous guest reviews. Visitors consistently praise the spotless rooms and meticulous maintenance of the common areas. The historical and classical interiors are not only beautiful but also impeccably clean, reflecting the hotel's high standards. Guests appreciate the excellent cleaning services, noting that every corner of the antique palace is maintained to perfection. Whether in the cozy accommodations or the elegant structure itself, the emphasis on cleanliness is evident, providing a consistently pristine environment for a comfortable stay.

Staff

Hotel Palazzo Alexander is renowned for its exceptional staff, who consistently receive high praise from guests. The team is described as extremely friendly, helpful and attentive, creating a welcoming and pleasant atmosphere throughout the hotel. Many reviews highlight the staff's multilingual capabilities and exceptional service, from the warm welcome at reception to the detailed recommendations for local dining and activities.

The family-run nature of the hotel adds a personal touch with the owner and his son often mentioned for their kindness and professionalism. Guests frequently note the staff's readiness to go the extra mile, offering assistance and ensuring a comfortable stay. The manager, Mario and staff member Roberto receive special mentions for their gracious and attentive service.

Overall, the staff at Hotel Palazzo Alexander embody hospitality at its finest, making guests feel at home with their genuine friendliness and commitment to excellent service. This high level of care and attention to detail significantly contributes to the hotel's charming and inviting ambiance.

Wi-Fi

Hotel Palazzo Alexander offers guests a reliable and strong wifi connection overall. Reviews frequently highlight the excellent wifi service, often praising it as good, very good and even fantastic. The wifi is described as seamless, ensuring a smooth and uninterrupted online experience. However, there are a few mentions of issues, such as the TV struggling to connect to the wifi and occasional bad wifi performance. Despite these isolated complaints, the general consensus indicates that the hotel's internet service is dependable and efficient, making it suitable for both leisure and business travelers.

Parking

Hotel Palazzo Alexander offers a well-regarded parking experience that many guests found convenient and secure. The hotel provides a range of parking options, including a private, gated garage and secure onsite parking, ensuring that vehicles are safe during the guests' stay. The parking service is handled directly by the hotel staff, who assist with parking the car, often taking care of everything from parking access to arranging space in a gated garage nearby.

For those driving into Lucca, the hotel offers convenient paid parking options that are either adjacent to the hotel or within walking distance. A pass to the restricted part of the city is provided, simplifying the process of navigating through the city. Despite being inside the city walls, parking is made easy by the staff, who sometimes need to organize parking in tight or slightly inconvenient areas, but the service overall ensures minimal hassle for the guests.

Many guests appreciated the private parking options that include both spaces right at the hotel and those a short distance away, often at reasonable rates compared to other places in the area. Some highlighted the premium, VIP parking services available, which add a touch of comfort and convenience to their stay.

While there are isolated mentions of tight parking areas or the parking being somewhat inconvenient, these instances are generally resolved quickly and effectively by the hotel's attentive staff. The overall sentiment is that Hotel Palazzo Alexander offers a reliable and secure parking experience that enhances the comfort of staying in the historic city of Lucca.

Family

Hotel Palazzo Alexander is a family-run establishment that offers a warm and inviting atmosphere, making it an excellent choice for families. Situated conveniently close to Lucca's old town, the hotel allows easy access to sightseeing while providing a cozy and comfortable stay. Guests frequently highlight the lovely family that runs the hotel, noting their accommodating nature and the welcoming ambiance they create.

The family management style evokes a sense of being at home, whether it's through their classic hospitality or the specifically designed family rooms that cater to all ages. The owners are particularly kind to children and go out of their way to make family vacations enjoyable. Many reviews underline the hotel’s family-friendly atmosphere and its genuine effort to help families, further emphasizing its reputation as a delightful choice for a family retreat.

Nearby parking adds convenience and the collective presence of the owners ensures visitors often feel spoiled and well-cared for throughout their stay. Overall, Hotel Palazzo Alexander is recognized for its warm familial environment and attentive service, making it ideal for a memorable family experience.

4 Star

Hotel Palazzo Alexander succeeds in delivering a classic and comfortable experience that aligns with the expectations for a four-star hotel. The grandeur and services offered by the hotel are indeed deserving of such a rating, maintained through their high standards and quality facilities. Guests have consistently praised the superb decoration, excellent cleanliness and well-equipped rooms, which work harmoniously to ensure a pleasant stay.

Despite its central location, the hotel provides a level of comfort that aligns with four-star expectations, contributing to an outstanding experience for visitors. It should be noted that some reviews suggest that the hotel's standards sometimes feel more like three-star than four-star, indicating that there might be occasional lapses in certain areas. Nonetheless, the overall positive feedback on the hotel's quality and service demonstrates why it remains well-reviewed and popular among visitors.

Business

Hotel Palazzo Alexander stands out as an excellent choice for both tourism and professional needs. Despite its historic building, the hotel is well-suited for business travelers. The facilities are described as sufficient and well-equipped to support business stays. Guests have praised the hotel for its efficient service tailored specifically for business trips, ensuring that professional visitors have everything they need. Moreover, the friendly and accommodating staff further enhance the business-friendly environment, making it a reliable option for work-related stays.

Historic

Nestled within the historic walls of Lucca, Hotel Palazzo Alexander exudes an air of old-world charm coupled with modern comforts. This beautiful hotel occupies an antique palace, rich in history and art, ensuring an immersive stay in its historical surroundings. Guests appreciate the traditional decor, reflective of the baroque style and the hotel’s roots in Italy, offering a soothing and family-like atmosphere. The preservation of historical elements and the meticulously decorated rooms highlight the hotel's dedication to maintaining its significant past. Located in the historic center of the medieval city, this charming hotel allows visitors to experience the essence of a beautiful historical area. It's a perfect blend of a strategic location within the old town and a delightful ambiance that envelopes guests in a historical muse.

Boutique-Style

Hotel Palazzo Alexander captures the essence of a classic boutique-style experience, nestled within a beautiful and elegant building that radiates charm. The hotel's antique decor and authentic old-style ambiance contribute to its low-key boutique atmosphere, providing guests with a cozy and intimate stay.

Visitors are often struck by the splendid appearance and unique structure of the hotel, describing it as a beautiful boutique hotel with a stylish establishment. The boutique look and feel are consistent throughout the premises, enhancing the charm of this small, quiet retreat.

Guests commend the excellent service at this boutique hotel, highlighting that it truly honors its name, Palazzo. The beautiful family feel and cozy, unique structure make it stand out as a charming small boutique hotel. The beautiful, elegant rooms add to the overall allure, making Hotel Palazzo Alexander a wonderful choice for those seeking a boutique hotel experience with a personal touch.

Romantic

Hotel Palazzo Alexander exudes romantic charm through its decor, creating an ambiance ideal for couples. The hotel's setting in the romantic old town enhances its allure, making it perfect for a romantic getaway. Guests appreciate the romantic touches in every detail, from the decor to the rooftop views. The romantic breakfast brought to the table adds a special touch to the stay. Despite a minor issue with the noisy air conditioner, the overall romantic feel of the hotel stands out, making it an exceptional choice for a romantic and cultural weekend.

No, Hotel Palazzo Alexander doesn't have any pool.

No, a spa isn't available at Hotel Palazzo Alexander.

No, Hotel Palazzo Alexander doesn't allow dogs.

Yes, parking facilities are available at Hotel Palazzo Alexander.

No, Hotel Palazzo Alexander doesn't have a gym.

Location Show Map

More Options