Best Western Louisville East Inn & Suites

Louisville 38.21623300, -85.57610100 , 9802 Bunsen Way (Show on Map)
7.8
Good


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Summary of reviewsBest Western Louisville East Inn & Suites offers a delightful and reliable stay for guests visiting Louisville. The hotel's strategic location in a quiet and safe area is frequently appreciated, providing easy access to major interstates and proximity to a variety of restaurants, shopping centers, and Louisville's attractions. This makes it a convenient and affordable choice for travelers seeking both tranquility and accessibility to the city's hustle and bustle.

The breakfast experience stands out with an array of hot and cold options that guests describe as amazing and delicious. The variety caters to diverse tastes and includes dishes like eggs, bacon, and French toast. The quality of the food, along with the clean breakfast area and attentive staff, makes it a highlight of many guests' stays.

Rooms are consistently noted for their cleanliness, spaciousness, and comfort, contributing to a relaxing atmosphere. The staff enhance the experience, being recognized for their friendliness, helpfulness, and efficient service. Beds are generally comfortable, ensuring a restful night's sleep, although some minor issues with pull-out sofas have been noted.

The hotel maintains a reputation for cleanliness across its facilities, including the indoor pool and hot tub area, which is a cherished feature, particularly in colder months. The pool's warm and well-maintained environment, along with the option to schedule private time, provides a fun and exclusive activity for families.

Overall, Best Western Louisville East Inn & Suites delivers good value with its combination of location, comfort, and service. Despite an older building and some areas for improvement, such as wifi connectivity and gym amenities, it remains a solid choice for those seeking a comfortable and affordable hotel experience in Louisville. Families, in particular, find it accommodating, with suitable facilities and a welcoming environment that caters to their needs.
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Hotel with Swimming Pool
Best Western Louisville East Inn & Suites includes an indoor pool. The pool area is family-friendly.

  Heated Pool    Indoor Pool  


Hotel with Gym
Best Western Louisville East Inn & Suites has a fitness center. The hotel's fitness amenities and accommodation options make it a viable choice for travelers.

Hotel with Indoor Pool
This hotel provides an indoor heated swimming pool. While some reviews mention pool availability, it is a stated amenity for guests.

Hotel with Heated Pool
The hotel offers an indoor heated swimming pool for year-round use. A Jacuzzi is also available for guests seeking to unwind.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Business Hotel

Accessible Hotel

3-Star Hotel

Room Types
Standard King Room - Non-Smoking This room features a microwave, air conditioning and seating area.

Queen Room with Two Queen Beds - Non-Smoking This room features a microwave, air conditioning and seating area.

King Room - Disability Access/Non-Smoking This accessible room features a microwave, air conditioning and seating area. Accessible amenities include wider doorways and an adapted bathroom.

King Suite with Sofa Bed - Non-Smoking This suite features a microwave, air conditioning and seating area with sofa bed.

Queen Suite with Two Queen Beds - Non-Smoking This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 3 beds.

King Suite with Kitchen - Non-Smoking Featuring a full kitchen, this suite features a microwave, air conditioning and seating area with sofa.

Business King Room - Non-Smoking This room features a microwave, air conditioning and seating area. A work desk is provided.

Guest Reviews
7.8
Good
Location
Nestled in a quiet and safe area, the Best Western Louisville East Inn & Suites boasts a convenient location that guests frequently appreciate. It offers easy access to major interstates such as I-64, making it a strategic choice for travelers. The hotel is nestled in an office park and is located just a short drive from downtown Louisville, with a variety of restaurants, shopping centers, and grocery stores nearby. Guests enjoy the affordability and the peacefulness of being tucked away from the hustle and bustle, yet still near to all the action.

The area surrounding the hotel is noted for its abundance of dining options and entertainment, providing guests with plenty of choices for meals and activities. Hurstbourne Parkway, in particular, offers a plethora of restaurants just down the road. The location is also ideal for those visiting family or working nearby, with Louisville's attractions and destinations being easily reachable. Moreover, the hotel provides ample parking and is regarded for its ease of access, making it an excellent base for exploring the city and its surroundings.

Breakfast
The breakfast experience at the Best Western Louisville East Inn & Suites consistently receives positive remarks from guests. Described as amazing, wonderful, and delicious, the breakfast offers a wide variety of options to cater to different tastes, including eggs, bacon, sausages, biscuits, bagels, yogurt, granola, and more. Guests appreciate the mix of hot and cold selections, which include dishes like scrambled eggs, sausage, and French toast, as well as grab-and-go items. Many reviewers note the breakfast as one of the highlights of their stay, praising the food's quality, the clean breakfast area, and the attentive service provided by the staff. The breakfast is described as hearty, with a real treat assortment that stands out compared to typical hotel offerings. Even amid COVID limitations, the hotel manages to deliver a satisfying breakfast experience, making it a valued amenity for guests.

Rooms
Best Western Louisville East Inn & Suites offers a generally positive experience in terms of room accommodations with many guests noting the ample space and cleanliness. Visitors frequently describe the rooms as clean, comfortable, and spacious, often emphasizing the generous layout suitable for families. The staff receives praise for their friendliness and helpfulness, contributing to the overall pleasant atmosphere. Beds are remarked as comfortable, adding to a restful stay, and the hotel provides modern conveniences such as a good parking area and a well-received hot breakfast. Despite some mentions of outdated decor and occasional issues with cleanliness, the majority of reviews reflect satisfaction with the room conditions and amenities. Overall, the combination of space, comfort, and supportive staff service create a welcoming environment for travelers.

Beds
Visitors to the Best Western Louisville East Inn & Suites generally find the beds to be quite comfortable. Many guests describe the beds as comfy and very comfortable, with some even noting that they were incredibly comfortable. The king-size beds, in particular, have been highlighted for their comfort. Despite these positive remarks, a few guests noted discomfort with certain mattresses, particularly those on pull-out sofas, which were described as very uncomfortable. Some beds were mentioned as being lumpy or worn out, detracting from the overall experience. Nonetheless, with a variety of comfortable bed options and clean accommodations, many guests leave with a positive impression of their stay.

Cleanliness
The reviews of the Best Western Louisville East Inn & Suites highlight a prominent theme of cleanliness throughout the hotel. Guests consistently describe the rooms as very clean, spacious, and comfortable, with the overall property being well-maintained. The hotel provides a quiet and clean environment, offering modern, updated rooms that are both nice and tidy. Many guests appreciate the friendly and helpful staff, contributing to a reassuring and pleasant experience. The cleanliness extends to the facilities, including the breakfast area, which is noted for its quality. Although a few isolated comments mention issues such as musty smells and occasional maintenance concerns, these do not overshadow the predominant impression of a clean and accommodating hotel. Overall, the Best Western Louisville East Inn & Suites presents itself as a reassuring choice for travelers valuing cleanliness and comfort in their stay.

Staff
The guest reviews for Best Western Louisville East Inn & Suites consistently highlight the exceptional quality of the hotel’s staff, praised for their friendliness, helpfulness, and accommodating nature. Many visitors noted that interactions with staff were warm and polite from check-in to check-out, suggesting a consistently high level of customer service throughout the property. The front desk team, in particular, was commended for being fast, effective, and knowledgeable about the local area, providing guests with valuable insights on city happenings. Housekeeping also received favorable mentions for their efficiency and thoroughness. Despite one isolated comment about an unfriendly check-in experience, the majority of reviews underscore a staff that is not only professional but also personable, leaving a lasting positive impression on guests.

Wi-Fi
The wifi experience at Best Western Louisville East Inn & Suites receives mixed feedback from guests. Many appreciate the availability of free wifi, with several mentioning it worked well for their needs. Some guests noted that their devices connected without any issues, suggesting a satisfactory performance for general use. However, there are reports of spotty and unreliable wifi, particularly for those who require consistent internet access for work. While the hotel manages to provide decent connectivity for some visitors, the inconsistency can be a drawback for those needing dependable service. Overall, the hotel offers complimentary internet, but the quality and reliability can vary.

Gym
The gym at Best Western Louisville East Inn & Suites receives mixed feedback, but overall, it is appreciated as a convenient facility for travelers looking to maintain their fitness routines. With equipment including cables and cardio gear, the exercise room offers enough for a decent workout, providing a nice way to start the day. While not overly luxurious, it complements the hotel's fitness center amenities and adds value for guests seeking to stay active during their visit.

Pool
Nestled within the Best Western Louisville East Inn & Suites is an indoor pool and hot tub area that has been widely acknowledged by guests for its positive aspects. The pool area, described as nice and well-maintained, often draws compliments for being a pleasurable space, with some guests considering it one of the best they've experienced. It offers a warm atmosphere and is a significant feature, especially during colder months, due to its status as a heated, indoor pool—a major advantage for many visitors. The presence of a hot tub, coupled with the option to schedule private pool time, adds a layer of exclusivity and relaxation, making it particularly enjoyable for families and kids. Despite its smaller size, the pool area is a notable amenity for those looking to unwind. However, travelers should be aware of occasional issues such as the pool being temporarily closed, slightly chilly or cloudy water, and the need for minor updates and improved cleanliness. Nevertheless, the indoor pool and its associated facilities remain a valued highlight of the hotel experience.

Family
Best Western Louisville East Inn & Suites provides a welcoming environment that caters well to families, making it an excellent choice for those traveling with children. Families appreciate the attentive staff, who are sensitive to the needs of guests of all ages. The hotel offers clean rooms with excellent facilities, ensuring comfort for larger families. An added convenience is the availability of a laundry room, particularly useful when staying with kids.

The pool area is a highlight, offering a fun activity for children who love to swim. The exclusivity of having the pool to themselves on occasion makes it a more enjoyable experience, allowing families to make special memories. The hotel layout provides adequate space for families, accommodating groups with multiple children comfortably. Overall, Best Western Louisville East Inn & Suites is recommended for families seeking a pleasant and well-equipped stay in Louisville.

3 Star
Best Western Louisville East Inn & Suites offers a reliable and pleasant stay, typical of what one would expect from the brand. Guests appreciate the overall good value, with clean rooms and welcoming staff being consistent highlights. The hotel, though older, is well-maintained and provides overall good amenities. While not the fanciest option available, its strategic location, about 15-20 minutes from the expo center, adds to its appeal. Although there are some areas noted for improvement, like cleanliness and breakfast options, it remains a solid choice for travelers looking for affordability and comfort in Louisville.


Yes, Best Western Louisville East Inn & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Best Western Louisville East Inn & Suites.

No, Best Western Louisville East Inn & Suites doesn't allow dogs.

No, parking facilities aren't available at Best Western Louisville East Inn & Suites.

Yes, Best Western Louisville East Inn & Suites has a gym.

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